Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi all! We have been experiencing an issue on site where threads have been missing the latest postings. The platform host Vanilla are working on this issue. A workaround that has been used by some is to navigate back from 1 to 10+ pages to re-sync the thread and this will then show the latest posts. Thanks, Mike.
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Ikea

24

Comments

  • #52
    Yggr of Asgard
    Registered Users, Registered Users 2 Posts: 5,231 ✭✭✭Yggr of Asgard


    I called them again on Monday about my refund and a very nice agent assisted me explaining their backlog but she made sure the credit was happening.

    Hit my card just now.


  • #53
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    seamus wrote: »
    It sounds like IKEA took a gamble that they'd be able to treat Ireland & Britain as a single economic area after Brexit and made no alternative plans for Ireland.

    Nope. The deal finally struck on Dec 24th only had the guidelines issued on 31st Dec.

    These were substantially different to what people expected and has caused havoc.

    No real issue with items made in the uk and shipped out. But it's an effing mess when the item is from an EU country or a non eu country.

    So you need documents with country of origin, material used and taric codes. Where just a couple of weeks ago you needed none of that.

    I don't think any company got it right.


    And the brexiteers said it will all be good.


  • #54
    magicEye
    Registered Users, Registered Users 2 Posts: 280 ✭✭magicEye


    magicEye wrote: »
    Mine was due today but nothing yet, i hope I'm not going to be another two weeks waiting :(

    My order was delivered this morning. Happy days!


  • #55
    SnuggyBear
    Registered Users Posts: 965 ✭✭✭SnuggyBear


    I wonder will they start using dublin stock for online orders, theres f all in stock online.


  • #56
    OscarMIlde
    Registered Users, Registered Users 2 Posts: 1,010 ✭✭✭OscarMIlde


    witnessmenow wrote: »
    I had the exact same scenario in September/October, so might not even be Brexit related.

    Due for delivery on a certain date, got a text confirming date on the the day, with a promise of another text on the morning of the delivery (which was meant to be that day).

    rang them the next day and they had to re-instate the order. They claimed some stuff was out of stock, but they the re-instated order had everything, so I've no idea how it worked.

    Thought it was crazy that unless you ring them the order just seems to get stuck.

    My boyfriend had a similar issue (after several months he eventually cancelled the order). Apparently if you order something online that is in stock a delivery date is set for you. However, and this seems insane to me, the item is not reserved for you, so you have to hope your item remains in stock until the despatch date.


  • #57
    rounders
    Registered Users Posts: 335 ✭✭rounders


    magicEye wrote: »
    Placed order with IKEA on 30th of December and a delivery date of 8th of January. Order cancelled. Re-ordered same items, with an expected delivery date of 19th of January. Not holding my breath, everything i ordered came up as available in store and for online on both dates i placed orders.

    Really poor on their part to be honest, plus there is no way to contact them, other than the phone.

    Can I ask where did you find their number? I've been trying to order a standing desk on the website for months, says it's in stock and then once I put in my eircode a error message pops up, tried other eircodes and got the same issue. Messaged then on Twitter and heard nothing back


  • #58
    rounders
    Registered Users Posts: 335 ✭✭rounders


    McGaggs wrote: »
    I'm spending so long on every site I consider buying trying to figure out where they'll be dispatching from. Thebwife ordered something from an Irish website, .ie address, address in Clondalkin, and now she's getting an email saying the parcel is delayed in the UK.

    If you ordered from a Irish Site and they try to charge duty you have a very valid argument against it!

    Curry's has already had to backtrack

    https://www.irishtimes.com/news/consumer/brexit-currys-pc-world-irish-customers-asked-to-pay-import-taxes-in-error-1.4461105


  • #59
    magicEye
    Registered Users, Registered Users 2 Posts: 280 ✭✭magicEye


    rounders wrote: »
    Can I ask where did you find their number? I've been trying to order a standing desk on the website for months, says it's in stock and then once I put in my eircode a error message pops up, tried other eircodes and got the same issue. Messaged then on Twitter and heard nothing back

    If you look them up on Facebook, you only get the option to 'call' them, not message them. 01 541 3300 comes up on Facebook as the phone number


  • #60
    Need a Username
    Registered Users Posts: 1,566 ✭✭✭Need a Username


    Yesterday I putting together an order and as I was adding to it I was checking the delivery date and cost.

    It never changed from Friday 22nd of January but when I went to pay it changed to “sorry we can’t deliver to your eircode right now or a store nearby”.

    Now I get that message for anything I put in the checkout. Are others getting this too? Have IKEA stopped online shopping?


  • Advertisement
  • #61
    youcancallmeal
    Registered Users, Registered Users 2 Posts: 8,036 ✭✭✭youcancallmeal


    Need a Username wrote: »
    Yesterday I putting together an order and as I was adding to it I was checking the delivery date and cost.

    It never changed from Friday 22nd of January but when I went to pay it changed to “sorry we can’t deliver to your eircode right now or a store nearby”.

    Now I get that message for anything I put in the checkout. Are others getting this too? Have IKEA stopped online shopping?

    Yeah just tried and it's same for me. I put in an order last week so I know it's not a problem with my eircode. I'm guessing they are under so much logistics pressure they've had to stop orders for now to try get on top of it.

    On the other it could be a precursor to them pulling out of Ireland altogether but I'd be very surprised if that was the case. Like a lot of other retailers they probably just need time to get a hang of the new customs processes.


  • #62
    shanec1928
    Registered Users, Registered Users 2 Posts: 4,164 ✭✭✭shanec1928


    Need a Username wrote: »
    Yesterday I putting together an order and as I was adding to it I was checking the delivery date and cost.

    It never changed from Friday 22nd of January but when I went to pay it changed to “sorry we can’t deliver to your eircode right now or a store nearby”.

    Now I get that message for anything I put in the checkout. Are others getting this too? Have IKEA stopped online shopping?
    been getting that for a few days now with different eircodes both Dublin and non Dublin


  • #63
    Need a Username
    Registered Users Posts: 1,566 ✭✭✭Need a Username


    youcancallmeal wrote: »
    Yeah just tried and it's same for me. I put in an order last week so I know it's not a problem with my eircode. I'm guessing they are under so much logistics pressure they've had to stop orders for now to try get on top of it.

    On the other it could be a precursor to them pulling out of Ireland altogether but I'd be very surprised if that was the case. Like a lot of other retailers they probably just need time to get a hang of the new customs processes.

    I placed an order last week that is due the 29th so I should have expected something to go wrong when this week an order showing it would deliver on the 22nd.

    It is real pain as it would have the last I need to order from them for this room but I suppose if the order had gone through then I could end up with no actual delivery for them at all.


  • #64
    Need a Username
    Registered Users Posts: 1,566 ✭✭✭Need a Username


    shanec1928 wrote: »
    been getting that for a few days now with different eircodes both Dublin and non Dublin

    That is odd. Why was there an available delivery date for me early in the day?

    It should have been giving me that same no delivery message all day.


  • #65
    myshirt
    Registered Users, Registered Users 2 Posts: 5,245 ✭✭✭myshirt


    Two times I've ordered, and two times they have cancelled on the day the delivery was due.

    They send an email from a no reply address to say "sorry, we can't fulfill your order and we don't know when it will be back in stock". I monitored the site to see when it was back in stock; when it was back in stock and it allowed me to order, I then ordered.

    10 days later, the expected delivery day comes, cancelled.

    What I found out on this occasion was that two of my items were put aside by a staff member for a member of their family when they came in to Dublin a few days after my order. The chap I spoke to apologised that it happened but said the goods were physically gone so there nothing he could do.


  • #66
    magicEye
    Registered Users, Registered Users 2 Posts: 280 ✭✭magicEye


    Just tried adding a few things in the basket to chance delivery. "No delivery option for this address" was the message i got. Clearly got lucky with the delivery yesterday. I hope though they get it sorted soon.


  • Advertisement
  • #67
    Need a Username
    Registered Users Posts: 1,566 ✭✭✭Need a Username


    magicEye wrote: »
    Just tried adding a few things in the basket to chance delivery. "No delivery option for this address" was the message i got. Clearly got lucky with the delivery yesterday. I hope though they get it sorted soon.

    I’m going to have to go looking elsewhere. Aliexpress has the what could be the perfect stand for my projector but there is no option to contact the seller and apparently aliexpress doesn’t allow PayPal


  • #68
    Need a Username
    Registered Users Posts: 1,566 ✭✭✭Need a Username


    myshirt wrote: »
    Two times I've ordered, and two times they have cancelled on the day the delivery was due.

    They send an email from a no reply address to say "sorry, we can't fulfill your order and we don't know when it will be back in stock". I monitored the site to see when it was back in stock; when it was back in stock and it allowed me to order, I then ordered.

    10 days later, the expected delivery day comes, cancelled.

    What I found out on this occasion was that two of my items were put aside by a staff member for a member of their family when they came in to Dublin a few days after my order. The chap I spoke to apologised that it happened but said the goods were physically gone so there nothing he could do.

    I just read in the the Irish Times website that many have experienced a service similar to yours.

    So I’m guessing my order from last week is also going to be cancelled.

    I would cancel and go elsewhere but a recent order reform Argos has been stuck in customs for over a week so I don’t know if it is worth going elsewhere.


  • #69
    thebiggestjim
    Registered Users Posts: 345 ✭✭thebiggestjim


    I was able to place an order for delivery via the App just yesterday with a delivery date of Feb 19th to the Dublin area. Hopefully they have their act together by then.


  • #70
    Need a Username
    Registered Users Posts: 1,566 ✭✭✭Need a Username


    thebiggestjim wrote: »
    I was able to place an order for delivery via the App just yesterday with a delivery date of Feb 19th to the Dublin area. Hopefully they have their act together by then.

    I am also using the app but no deliveries are happening.

    What part of the country are you in?


  • #71
    Need a Username
    Registered Users Posts: 1,566 ✭✭✭Need a Username


    Once the problems in the U.K. started IKEA should have immediately stopped shipping goods from there to Ireland and instead started shipping them from other countries.


  • Advertisement
  • #72
    dan1895
    Registered Users Posts: 4,597 ✭✭✭dan1895


    Need a Username wrote: »
    Once the problems in the U.K. started IKEA should have immediately stopped shipping goods from there to Ireland and instead started shipping them from other countries.

    It's not as simple as that as fire safety standards in the UK and Ireland are higher than in the EU so a lot of products in European warehouses won't meet our standards and can't be sold here.


  • #73
    Need a Username
    Registered Users Posts: 1,566 ✭✭✭Need a Username


    dan1895 wrote: »
    It's not as simple as that as fire safety standards in the UK and Ireland are higher than in the EU so a lot of products in European warehouses won't meet our standards and can't be sold here.

    Those products are irrelevant as products that they can’t sell in Ireland won’t appear on the Irish IKEA website anyway.


  • #74
    Need a Username
    Registered Users Posts: 1,566 ✭✭✭Need a Username


    What courier company is handling the IKEA orders that are getting delivered?

    Please tell me that Fastway are not not involved.


  • #75
    witnessmenow
    Registered Users, Registered Users 2 Posts: 7,198 ✭✭✭witnessmenow


    Need a Username wrote: »
    What courier company is handling the IKEA orders that are getting delivered?

    Please tell me that Fastway are not not involved.

    DPD for smaller stuff (not big furniture), seems like their own guys for bigger stuff


  • #76
    dan1895
    Registered Users Posts: 4,597 ✭✭✭dan1895


    Need a Username wrote: »
    Those products are irrelevant as products that they can’t sell in Ireland won’t appear on the Irish IKEA website anyway.

    Take a fabric coated chair for example. The one that appears on the Irish site has a ski unique to the uk and Ireland. If you order it, it can only come from the uk warehouse as it is not stocked in the EU ones.


  • #77
    Need a Username
    Registered Users Posts: 1,566 ✭✭✭Need a Username


    witnessmenow wrote: »
    DPD for smaller stuff (not big furniture), seems like their own guys for bigger stuff

    Thanks. DPD is good news.


  • #78
    looksee
    Registered Users, Registered Users 2 Posts: 28,770 ✭✭✭✭looksee


    looksee wrote: »
    If you are waiting for an online delivery from Ikea you should probably ring them and ask what is happening.

    I ordered on 3 Jan, delivery expected 8th. Ok this was a bit optimistic but that is what I was told and there has been no information to the contrary.

    However by today I had not received any notification of impending delivery so I rang them. In fairness I got through quickly and the person I spoke to was calm and helpful. He said, yes we are having a lot of issues with Irish customers, I will reinstate your order. ??? Reinstate? Anyway he did it and said delivery would be 22nd January. Lots of hold ups at ports and they didn't seem to have much information themselves. It appears (though he would not/could not say) that the stuff is coming from UK, or why would there be delays? Why is it going through the UK to get to here?

    I can understand that there are problems between covid and Brexit, but some communication would help. They could have notified me that the date of the 8th was irrelevant.

    I had prior to this had an email saying that the stuff I was waiting for was 'in stock', so I ordered. A bit of clarity would be very good for customer relations.

    My order was delivered yesterday - 22nd, as promised. They notified me about 2 days before that it was coming and the evening before delivery they confirmed it. Then on day of delivery I got an excellent little link that took me with the van across country on a live basis till it arrived. Delivery by Ikea. All good.


  • #79
    Need a Username
    Registered Users Posts: 1,566 ✭✭✭Need a Username


    I’m trying to create an order but encounter a very odd problem.

    I was getting a delivery date of 7th of March so I removed items until I found the product that was getting such a far away date.

    I assumed it was something out of stock however thy have over 20 in stock.

    So what cause such a delay?


  • #80
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Need a Username wrote: »
    I’m trying to create an order but encounter a very odd problem.

    I was getting a delivery date of 7th of March so I removed items until I found the product that was getting such a far away date.

    I assumed it was something out of stock however thy have over 20 in stock.

    So what cause such a delay?

    By over 20 in stock, I assume you mean over 20 in stock in Dublin? Online orders are shipped form the UK.


  • #81
    Need a Username
    Registered Users Posts: 1,566 ✭✭✭Need a Username


    [Deleted User] wrote: »
    By over 20 in stock, I assume you mean over 20 in stock in Dublin? Online orders are shipped form the UK.

    I thought that too but I am waiting on another order and a customer service agent told it was coming from Dublin.

    The delay on that does only make sense in it is from the U.K.


  • Advertisement
  • #82
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Need a Username wrote: »
    I thought that too but I am waiting on another order and a customer service agent told it was coming from Dublin.

    The delay on that does only make sense in it is from the U.K.

    I was also told by a customer service agent that my order was coming from Dublin but some people here seem certain that that can't be the case. Who knows.


  • #83
    dan1895
    Registered Users Posts: 4,597 ✭✭✭dan1895


    When you order online the default is for the order to be shipped from a distribution center in the UK. However if there is plenty of stock of everything in the Dublin store the system will recognize this and the order will go through Dublin.


  • #84
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    dan1895 wrote: »
    When you order online the default is for the order to be shipped from a distribution center in the UK. However if there is plenty of stock of everything in the Dublin store the system will recognize this and the order will go through Dublin.

    Are you saying that as speculation or as a fact? Other people seemed quite confident that that wasn't the case.


  • #85
    dan1895
    Registered Users Posts: 4,597 ✭✭✭dan1895


    [Deleted User] wrote: »
    Are you saying that as speculation or as a fact? Other people seemed quite confident that that wasn't the case.

    100% fact

    What you linked to is how it used to be this time last year.


  • #86
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    dan1895 wrote: »
    100% fact

    What you linked to is how it used to be this time last year.

    That's what I thought. :)


  • #87
    FluffPiece
    Registered Users, Registered Users 2 Posts: 379 ✭✭FluffPiece


    Waiting on a replacement item since November, finally the wife spoke to someone and they said apparently fastway have marked it as delivered this week...

    Great apart from the fact we never received anything. So be prepared if fastway are now involved in their operations


  • #88
    HeidiHeidi
    Registered Users, Registered Users 2 Posts: 29,528 ✭✭✭✭HeidiHeidi


    FluffPiece wrote: »
    Waiting on a replacement item since November, finally the wife spoke to someone and they said apparently fastway have marked it as delivered this week...

    Great apart from the fact we never received anything. So be prepared if fastway are now involved in their operations
    Have you checked with your neighbours?


    Fastway delivered a package (not Ikea) before Christmas to my neighbours, had it recorded as delivered to me, idiot neighbours never thought it might be an idea to tell me until I asked a week later when the company were about to despatch a replacement order.


  • #89
    DelBoy Trotter
    Registered Users, Registered Users 2 Posts: 1,484 ✭✭✭DelBoy Trotter


    I placed an order on December 30th with delivery due on January 20th. When I check the track and trace on the IKEA website, it says the delivery is on its way. There is also a tracking link on the page which brings me to DPD UK which says they’ve received my order details but not yet received the package. My order didn’t arrive on Wednesday so I rang IKEA on Thursday and was told the order was delayed due to customs in the UK. The woman I was speaking to gave me 3 tracking numbers for An Post for my order but said they weren’t yet live as An Post hadn’t received the package yet. She couldn’t tell me when to expect my order and as of now, the tracking numbers with An Post still aren’t showing anything :mad:


  • #90
    FluffPiece
    Registered Users, Registered Users 2 Posts: 379 ✭✭FluffPiece


    HeidiHeidi wrote: »
    Have you checked with your neighbours?


    Fastway delivered a package (not Ikea) before Christmas to my neighbours, had it recorded as delivered to me, idiot neighbours never thought it might be an idea to tell me until I asked a week later when the company were about to despatch a replacement order.


    Yeah checked with the closest neighbour and no joy, even checked all around the outside the house in case it was chucked down there.


    I'm thinking the guy delivering has probably recorded it as delivered but is only intending on delivering it in the upcoming days if he has more on his route this way.


  • Advertisement
  • #91
    Need a Username
    Registered Users Posts: 1,566 ✭✭✭Need a Username


    dan1895 wrote: »
    When you order online the default is for the order to be shipped from a distribution center in the UK. However if there is plenty of stock of everything in the Dublin store the system will recognize this and the order will go through Dublin.

    If that is the case it clearly isn’t affecting the delivery times.

    I ordered two weeks ago. Delivery is supposed to be Friday. There are 4 of them in stock in Dublin. No one has gone into the store to get one and speed up my order.


  • #92
    SnuggyBear
    Registered Users Posts: 965 ✭✭✭SnuggyBear


    Ordered something yesterday and it actually turned up today. Crazy.


  • #93
    ArrBee
    Registered Users, Registered Users 2 Posts: 830 ✭✭✭ArrBee


    dan1895 wrote: »
    When you order online the default is for the order to be shipped from a distribution center in the UK. However if there is plenty of stock of everything in the Dublin store the system will recognize this and the order will go through Dublin.

    It's a pity then that you can't arrange a delivery online when there is stock in dublin but not at their online distribution centers. :(


  • #94
    jrosen
    Registered Users Posts: 1,629 ✭✭✭jrosen


    Does anyone know if Ikea are delivering to outside of Dublin?

    I have been trying most of today to check out but every time I put in my eircode it says they cant calculate at this time.


  • #95
    fitzparker
    Registered Users, Registered Users 2 Posts: 1,204 ✭✭✭fitzparker


    Anyone have issues with items breaking on delivery?

    Ikea need to bulk up their protection, the box it came in was a disgrace. The fragile tape was on the bottom of the box with normal tape at the top

    this is our 3rd order in a row with stuff broke, today was at least 50% of the order smashed.

    Ceramics, glass, even a wooden fruit holder was cracked! :)

    in terms of delivery the wife tried ordering Saturday but said there was no delivery time, tried again Sunday and it went through for delivery tomorrow, but we got it today.


  • #96
    WesternZulu
    Registered Users, Registered Users 2 Posts: 1,972 ✭✭✭WesternZulu


    jrosen wrote: »
    Does anyone know if Ikea are delivering to outside of Dublin?

    I have been trying most of today to check out but every time I put in my eircode it says they cant calculate at this time.

    I tried ordering today and got the same error message regarding delivery from four different postcodes I used so I called them.

    They said there seems to be a major flaw on the Irish system. Many items are stated as being available online. However, once you go to the checkout and are asked to put in your eircode you find out that IKEA won't deliver.

    This is because some items in the basket are not actually in stock meaning you have to go through each item on the shopping list one-by-one, go to checkout, enter postcode, and then find out if delivery is available. This is incredibly tedious, I had to give up as it wasn't worth looking at each of my 20 or so items one by one.

    A terrible process! They blamed Brexit. How difficult can it be for them to outline accurately on their website which items are actually available online and which aren't.


  • Advertisement
  • #97
    Zhane
    Registered Users, Registered Users 2 Posts: 1,156 ✭✭✭Zhane


    I ordered a kitchen island on Tuesday and it came on Wednesday. Maybe I just got lucky that there was a delivery van scheduled to head down this way.


  • #98
    FluffPiece
    Registered Users, Registered Users 2 Posts: 379 ✭✭FluffPiece


    My item was delivered randomly yesterday by Fastway. This is the one that was long overdue and marked for delivery a number of weeks ago.

    All items were squashed into a saloon car and across the back seat so that would explain a number of damages for some people maybe.


  • #99
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    Ordered a few sets of shelves, couple of rugs and a few smaller bits 2 weeks ago. Was given delivery date at Feb 3rd.

    Email last Friday confirming delivery date of today.
    Text yesterday confirming delivery.
    Text this morning with one hour delivery window.

    Delivered within the delivery window.


    Can't fault it. Seems like they have sorted their issues


  • #100
    jrosen
    Registered Users Posts: 1,629 ✭✭✭jrosen


    WesternZulu wrote: »
    I tried ordering today and got the same error message regarding delivery from four different postcodes I used so I called them.

    They said there seems to be a major flaw on the Irish system. Many items are stated as being available online. However, once you go to the checkout and are asked to put in your eircode you find out that IKEA won't deliver.

    This is because some items in the basket are not actually in stock meaning you have to go through each item on the shopping list one-by-one, go to checkout, enter postcode, and then find out if delivery is available. This is incredibly tedious, I had to give up as it wasn't worth looking at each of my 20 or so items one by one.

    A terrible process! They blamed Brexit. How difficult can it be for them to outline accurately on their website which items are actually available online and which aren't.

    Funny I got through today and the guy said that the delivery slots for my area must be all booked up and basically to keep trying.


  • #101
    gipi
    Registered Users, Registered Users 2 Posts: 3,032 ✭✭✭gipi


    jrosen wrote: »
    Does anyone know if Ikea are delivering to outside of Dublin?

    I have been trying most of today to check out but every time I put in my eircode it says they cant calculate at this time.

    I put in an order on Monday evening, was offered a delivery slot today, I have rescheduled for Friday next (Co Louth)


  • Advertisement
Advertisement