Need a Username wrote: » Yesterday I putting together an order and as I was adding to it I was checking the delivery date and cost. It never changed from Friday 22nd of January but when I went to pay it changed to “sorry we can’t deliver to your eircode right now or a store nearby”. Now I get that message for anything I put in the checkout. Are others getting this too? Have IKEA stopped online shopping?
youcancallmeal wrote: » Yeah just tried and it's same for me. I put in an order last week so I know it's not a problem with my eircode. I'm guessing they are under so much logistics pressure they've had to stop orders for now to try get on top of it. On the other it could be a precursor to them pulling out of Ireland altogether but I'd be very surprised if that was the case. Like a lot of other retailers they probably just need time to get a hang of the new customs processes.
shanec1928 wrote: » been getting that for a few days now with different eircodes both Dublin and non Dublin
magicEye wrote: » Just tried adding a few things in the basket to chance delivery. "No delivery option for this address" was the message i got. Clearly got lucky with the delivery yesterday. I hope though they get it sorted soon.
myshirt wrote: » Two times I've ordered, and two times they have cancelled on the day the delivery was due. They send an email from a no reply address to say "sorry, we can't fulfill your order and we don't know when it will be back in stock". I monitored the site to see when it was back in stock; when it was back in stock and it allowed me to order, I then ordered. 10 days later, the expected delivery day comes, cancelled. What I found out on this occasion was that two of my items were put aside by a staff member for a member of their family when they came in to Dublin a few days after my order. The chap I spoke to apologised that it happened but said the goods were physically gone so there nothing he could do.
thebiggestjim wrote: » I was able to place an order for delivery via the App just yesterday with a delivery date of Feb 19th to the Dublin area. Hopefully they have their act together by then.
Need a Username wrote: » Once the problems in the U.K. started IKEA should have immediately stopped shipping goods from there to Ireland and instead started shipping them from other countries.
dan1895 wrote: » It's not as simple as that as fire safety standards in the UK and Ireland are higher than in the EU so a lot of products in European warehouses won't meet our standards and can't be sold here.
Need a Username wrote: » What courier company is handling the IKEA orders that are getting delivered? Please tell me that Fastway are not not involved.
Need a Username wrote: » Those products are irrelevant as products that they can’t sell in Ireland won’t appear on the Irish IKEA website anyway.
witnessmenow wrote: » DPD for smaller stuff (not big furniture), seems like their own guys for bigger stuff
looksee wrote: » If you are waiting for an online delivery from Ikea you should probably ring them and ask what is happening. I ordered on 3 Jan, delivery expected 8th. Ok this was a bit optimistic but that is what I was told and there has been no information to the contrary. However by today I had not received any notification of impending delivery so I rang them. In fairness I got through quickly and the person I spoke to was calm and helpful. He said, yes we are having a lot of issues with Irish customers, I will reinstate your order. ??? Reinstate? Anyway he did it and said delivery would be 22nd January. Lots of hold ups at ports and they didn't seem to have much information themselves. It appears (though he would not/could not say) that the stuff is coming from UK, or why would there be delays? Why is it going through the UK to get to here? I can understand that there are problems between covid and Brexit, but some communication would help. They could have notified me that the date of the 8th was irrelevant. I had prior to this had an email saying that the stuff I was waiting for was 'in stock', so I ordered. A bit of clarity would be very good for customer relations.
Need a Username wrote: » I’m trying to create an order but encounter a very odd problem. I was getting a delivery date of 7th of March so I removed items until I found the product that was getting such a far away date. I assumed it was something out of stock however thy have over 20 in stock. So what cause such a delay?
[Deleted User] wrote: » By over 20 in stock, I assume you mean over 20 in stock in Dublin? Online orders are shipped form the UK.
Need a Username wrote: » I thought that too but I am waiting on another order and a customer service agent told it was coming from Dublin. The delay on that does only make sense in it is from the U.K.
dan1895 wrote: » When you order online the default is for the order to be shipped from a distribution center in the UK. However if there is plenty of stock of everything in the Dublin store the system will recognize this and the order will go through Dublin.
[Deleted User] wrote: » Are you saying that as speculation or as a fact? Other people seemed quite confident that that wasn't the case.
dan1895 wrote: » 100% fact What you linked to is how it used to be this time last year.
FluffPiece wrote: » Waiting on a replacement item since November, finally the wife spoke to someone and they said apparently fastway have marked it as delivered this week... Great apart from the fact we never received anything. So be prepared if fastway are now involved in their operations
HeidiHeidi wrote: » Have you checked with your neighbours? Fastway delivered a package (not Ikea) before Christmas to my neighbours, had it recorded as delivered to me, idiot neighbours never thought it might be an idea to tell me until I asked a week later when the company were about to despatch a replacement order.
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