GoMo Data speed throttling after 80gb of data used

selfbuilder1 wrote: »

I exceeded the 80GB unlimited data by tethering to my phone. It’s not just throttling the speed to maybe 2 or 3 Mbps it’s slowing it down so much that it’s totally unusable. They should really just be up front and advertise it as a hard 80GB limit after which you will have no data.

Lissavane wrote: »

Gomo's and Three's terms about data use are similar however I've never heard of Three throttling a user who exceeded their 60 GB limit. I know two people who regularly use c200 GB with their SIM inserted in a modem.

Gomo Terms: "The fair usage threshold in relation to data usage for the SIM Only Service is 80GB. Should your data usage exceed 80GB in a billing cycle and we consider that other users are likely to be adversely affected; we reserve the right to limit the data service. We continuously monitor network performance to ensure that the SIM Only Service received by you is not impacted through a minority of users placing high demand on network resources (e.g. large bandwidths over long periods)."

Three Terms: "Three continuously monitors network performance to ensure that the service received by customers is not impacted through a minority of users placing high demand on network resources (e.g. large bandwidths over long periods). Should your data usage exceed 60GB in a billing cycle for Bill pay customers (a 28 day period for prepay customers) and your usage affect other network users, we reserve the right to limit the Service."

Gomo does not prohibit tethering as far as I can see however Three say they only allow it in specific circumstances. Neither of the people I know who are using a modem with the Three SIM have a "Three handset and Tablet bundle offering."

Three and tethering: "The Service is available for use with your SIM Card in your handset only. Tethering or use of your handset as, or the SIM in conjunction with, a modem is not allowed, except in the case of Three customers who have subscribed to a Three handset and Tablet bundle offering. In the event that we identify that you have breached this condition, Three reserves the right to suspend, modify or restrict your use of the Service or to withdraw your access to the Service at its absolute discretion."

80 GB comfortably exceeds my current personal requirements and I'm more than happy with it. I think it would be a pity though if Gomo imposed automatic throttling if there was no adverse affect on other users. If they must throttle, then something like 0.5 - 1 Mbps might be good.

robbiep958 wrote: »

What harm is there i was only testing the water with them just like many other people... But how can they be allowed to advertise there service being unlimited when it clearly isnt .. They should cleary state in there t&cs they once you reach the 80gb Cap your internet access will be cut off .. They state it will be slowed down... Lies ... There a big difference in slowing down something and not being literally able to use the thing!

brandy21 wrote:

How do you know you have reached 80gb,I am asking this because the first time I used it I was getting good speed but now speed test comes up as very slow?

Morby wrote: »

I think I've reached the limited and speeds have been throttled to the point of being unusable.

I can't even load a simple webpage like Google or Boards.

It says connected but "no internet"

Tried getting onto live chat to see if I did indeed reach the FUP upper limit, bit no-one can tell me.

I can't find anywhere to check my current data balance or useage on my account.

No-one on live chat can check my account for me and tell me, apparently they do not have that feature.

Yet to rub salt into the wound after ending the chat sessions the automated response encourages users to sign up and register for a GoMo account so they can "track their useage" but GoMo are telling me they do not do this.

Surprised there's no number to text to find out your remaining data balance.

I have a dilemma now, if my data has indeed been cut off, will my EU roaming data still be intact also, or will this have been cut off too?

I'm travelling tomorrow and have no way of knowing now if my EU roaming data will work once I am abroad. Pretty frustrating not knowing one way or the other before I travel, as if not, I'll have to source another SIM before I go, I'd like to know before I land so I'm not stuck abroad with no data on my phone.

I know the service is cheap and is fantastic value, but it's very annoying and frustrating not being able to find out something as simple as your remaining data.

Lissavane wrote: »

The experience of previous posters on this thread seems to be at variance with yours, ie warning at 80% of limit and throttling at 100% of limit to 256 Kb/s or 0.2 Mb/s.

Bawnmore wrote: »

Mines just been throttled there (which is completely fair I think). They've told me it'll be back on the 8th December, so don't think it's by calendar month.

Lissavane wrote: »

That's a pity. I imagined that since billing is by calendar month, data usage would be counted on that basis too. Makes it that bit harder to monitor data usage.

srsly78 wrote: »

A single 4k Blu-ray can be about 59GB. 80GB is trivial to burn through.

kippy wrote: »

Then pay for a service that supports those use cases.