Eir FTTH router

yomamasflavour · 17-04-2020 1:05am #1

I signed up online for Eir's 1Gb FTTH at the start of April. The phone sales/service weren't working so figured the online was worth a shot,
but I had no expectations of getting it installed within the month, maybe somewhere within the next three.

Surprisingly, the install date was for a week later, the lads from KN came out but when they tried pushing a cable through it seemed that the duct under
the driveway was blocked. So much for getting away from my existing efibre 12/1. Not happy with the prospect of digging up, and re-tarmacking
the driveway, I decided I'd have a go at seeing what the blockage in the duct was. I put a camera on the end of some chimney rods and pushed it
up the duct. Thankfully the duct wasn't actually blocked, it had just been slightly crushed and that was causing a small lip that the fibre installer rod must have got stuck on.

So called up Eir again, they scheduled for a week later, a different lad from KN came out and he was able to install the fibre line, modem and
router all within an hour and a half. I think ordinarily that's a fairly impressive install time frame, never-mind the current Corona virus difficulties.

Whilst looking online there doesn't seem to be much info about Eir's new router, or whether you use/reuse the F2000. I had the f2000 previously and
it's not great (tends to lock up regularly) so didn't fancy that option. For my install they supplied the

Router = F3000 - Sagemcom CS 50001 Eir fibre box 1A
Modem = Huawei HN8250ts

The Sagemcom website doesn't seem to show much regarding their routers, and there's only a quick start guide included in the box.
It has a 4 port gigabit switch, dual band WiFi, guest network setup on both, it has 3x3 2.4GHz, 4x4 5GHz Rx/TX
but the only phones / laptops that I have only support max of 2x2 80Mhz, running iperf locally they perform as expected with no issues.

The F3000 is a bit bulkier and heftier that the F2000, but it still feels like the usual ISP price point. I have an older Asus ac66u which
is about half the size but twice the weight with much thicker ground planes, shielding and heat sinking. Also whilst the F2000 didn't
include any means of wall hanging it was at least somewhat possible by securing its flat surface with screws. The F3000 seems to curve in each
of x, y, z directions so mounting is a bit more difficult, the stand is also no longer removable.

Attached photos of pcb front and back, size comparison with F2000, current FTTH fibre cable install to modem, F3000 web interface.

PaddyTheNth · 17-04-2020 8:32am

I also had FTTH installed with Eir this month and was given the same sagemcom router. I couldn't find any documentation for it at all online.

I've been having a very annoying problem with it where my Sony android phone can't get internet on the wifi. Connects to the network but no internet connection. Same result on 2.4 and 5. Tried manually joining with a static IP but it won't connect to the network at all then. I had the same problem with another Samsung Android phone initially but that one magically fixed itself.

In any case our house is challenging for WiFi coverage so I'm going to bridge the sagemcom and put in a mesh system.

The actual fibre product itself unsurprisingly is pretty awesome. I've observed an average latency increase of 1ms in the evening vs daytime over a wired connection but 5ms instead of 4ms to 8.8.8.8 is still a fairly amazing result.

PaddyTheNth · 20-04-2020 2:07pm

Credit where it's due - I removed the Sagemcom and replaced it with a Synology RT2600ac. In comparison to the Sagemcom the Synology seems to add approx 3ms latency overhead.

Given that I'll never notice 3ms and the Synology is so much better in every other way, I'll be putting the sagemcom in a box and forgetting about it.

IrishJoe · 22-04-2020 11:27am

I have got this same modem and trying to put a VPN on but not sure if it supports OpenVPN ? Any ideas ?

yomamasflavour · 23-04-2020 9:31am

Have a Samsung s6, a8, s10e all connected with no issues to 2.4GHz and 5GHz. Only problem with wifi that I had was changing the wifi password again. It doesn't support a number of characters # ; etc. although it does allow blank spaces in the ssid which the previous one didn't.

1 thing that annoys me though is it has the eirWIFI feature that can't be turned off locally or on the eir website and I don't fancy spending an hour or two on the phone to support.

Latency seems to be around 7ms minimum for me, speedtests only ever get about 400Mb/s, 100Mb/s but actual throughput (cyberlockers / iso from heanet etc.) is the full 800 - 1000Mb/s. Which is really nice.

I remember setting up an old tplink router as a ddwrt vpn access point so that the tv could stream the BBC player etc. Just flicking through the router menus it doesn't seem to have any vpn options.

Henry Ford III · 14-05-2020 9:22pm

How do you set up a new wps connection (wireless printer) on one of these routers? I'm a bit of a dinosaur on these things so go gently please

Sheep Shagger · 16-05-2020 8:47pm

After waiting nearly a year we can finally sign up for Eurs fibre service.

Has anyone had any issues using the supplied router with Google/Nest wifi?

Ribiaco · 18-06-2020 8:54am

Hi,

I bought Nest Wifi and face slow speeds when connecting the second access point. According to google this is due to Double NAT. When I enable bridge mode the modem loses access to internet and also disables the Ethernet out to the google router. So I need help with this as eir customer services are not willing to support this (or staff not trained to do so). Can anyone help with this?

ED E · 18-06-2020 6:49pm

Google Wifi doesnt support VLAN tags on the wan interface, if you have FTTH removing the ISP gear entirely makes sense. Return the GWifi and buy a competing system instead.

Sheep Shagger · 20-06-2020 3:35pm

ED E wrote: »

Google Wifi doesnt support VLAN tags on the wan interface, if you have FTTH removing the ISP gear entirely makes sense. Return the GWifi and buy a competing system instead.

Am i reading it right in that google wifi (we have 3 devices) won't work with Eir FTTH?

ED E · 21-06-2020 6:54pm

Sheep Shagger wrote: »

Am i reading it right in that google wifi (we have 3 devices) won't work with Eir FTTH?

You'll have to string it through another device. It can work, just not as elegantly as many/all other mesh systems.

Sheep Shagger · 21-06-2020 8:03pm

ED E wrote: »

You'll have to string it through another device. It can work, just not as elegantly as many/all other mesh systems.

Sorry if this a dumb question, do you mean plug the eir FTTH router through the google wifi?

brianbruff · 29-06-2020 11:50am

i'm not familiar with google wifi, but going on the comments above it doesn't support VLAN tagging on WAN port,
this means it won't be able to get a internet connection

you have two options then,
1) put the main Router in Bridge Mode and your google wifi behind it
2) get a router that will let you do VLAN tagging on WAN port, (I use a Unifi USG for example)

jspuds · 29-06-2020 11:58am

brianbruff wrote: »

i'm not familiar with google wifi, but going on the comments above it doesn't support VLAN tagging on WAN port,
this means it won't be able to get a internet connection

you have two options then,
1) put the main Router in Bridge Mode and your google wifi behind it
2) get a router that will let you do VLAN tagging on WAN port, (I use a Unifi USG for example)

Also option with a managed switch to vlan tag the port the Google wifi unit is connected to

Soarer · 29-06-2020 2:30pm

I'm looking at getting FTTH installed, but I use TP-Link Deco M4s around the house for better coverage.
Currently using my Sky router with the wifi turned off, and the M4 handling all the wifi.

Does that setup go out the window with the FTTH ie. turn off the wifi on the modem and let the M4 handle it?

ED E · 29-06-2020 8:58pm

Soarer wrote: »

I'm looking at getting FTTH installed, but I use TP-Link Deco M4s around the house for better coverage.
Currently using my Sky router with the wifi turned off, and the M4 handling all the wifi.

Does that setup go out the window with the FTTH ie. turn off the wifi on the modem and let the M4 handle it?

Just connect the M4 to the ONT. AFAIK its fully compatible.

otterboy · 25-09-2020 12:14pm

I just got this router and am trying to change DNS settings to use opendns for parental control filtering - called eircom support and after waiting 45 minutes was informed that they couldnt/wouldnt help me - any one get this to work?

I cant get the Primary and secondary DNS servers to change (tryng to install open DNS)
In basic internet connectivity settings (IPV4) I can set it to manually specify DNS
and I put in the appropriate DNS server info
and that stays after reboot

however....
when I go to modem config
DNS servers are still in the default
Primary DNS Server 159.134.0.1
Secondary DNS Server 159.134.0.2

how can I change these on the new router (and get them to stick - it looks like they are locked??
(I was able to do it fine on the last one that I have just had replaced)
any advice?

also - Hate the new parental control interface compared to my last router!

TestLink · 23-10-2020 4:24pm

Are these two separate devices?

Router = F3000 - Sagemcom CS 50001 Eir fibre box 1A
Modem = Huawei HN8250ts

1. Is modem / bridge mode possible with this device? I would like to use my existing AX wireless router for connecting devices in my home rather than the eir router.

2. I was told by the eir rep that 1Gbps speed is guaranteed at all times. Is that realistic or theoretical?

alec76 · 23-10-2020 5:13pm

They are 2 separate devices
1 modem ie ONT ( small white box with terminated fibre and Ethernet connector, pinned to the wall for good) property of OpenEir
2 router, different for every provider ie Eir, Vodafone, DIGIWEB etc, when you change provider, you only change router, modem stays the same .

ps . for instance ,
my modem ( ONT) is Huawei hg8010h
providers router is F2000

TestLink · 23-10-2020 5:18pm

alec76 wrote: »

They are 2 separate devices
1 modem ie ONT ( small white box with terminated fibre and Ethernet connector, pinned to the wall for good) property of OpenEir
2 router, different for every provider ie Eir, Vodafone, DIGIWEB etc, when you change provider, you only change router, modem stays the same .

I

Ok, Here is what I am looking for.

Can I just use the modem alone and connect the modem to my existing WiFi router via LAN port?

alec76 · 23-10-2020 5:23pm

TestLink wrote: »

Ok, Here is what I am looking for.

Can I just use the modem alone and connect the modem to my existing WiFi router via LAN port?

Yes , absolutely , but it has to be WAN port, not LAN
and your existing router must support VLAN 10 tagging.
You have to Google if your router support VLAN

TestLink · 23-10-2020 5:25pm

alec76 wrote: »

Yes , absolutely , but it has to be WAN port, not LAN
and your existing router must support VLAN 10 tagging.
You have to Google if your router support VLAN

Thanks for the info.

alec76 · 23-10-2020 5:27pm

You won't be able to use the Phone thought, as it is plugged into the Provider's router, not the modem.

TestLink · 23-10-2020 5:34pm

alec76 wrote: »

You won't be able to use the Phone thought, as it is plugged into the Provider's router, not the modem.

Oh, that is bad news.

Not much into networking side. What should I do to get DHCP leases from my WiFi router for devices in my house. I have an OpenVPN client installed on to my AX router. So all devices in my house are VPN protected. I dont know whether installing a VPN client on the Eir router is possible.

Any advice?

alec76 · 23-10-2020 5:42pm

Easiest way is t
1 Disable WIFI on Eir's router
2 then plug your current router WAN port into LAN port of ER's,
3 then switch your current router into AP mode ( Wi Fi Access Point)
So, all routing will be done by Eir router , your current router only behave as WI Fi access point.

Second option would be more complex but propper
1 Connect your router into modem
2 plug LAN port of Eir router to LAN port of existing
3 do virtual server port forwarding for VOIP settings

I presume you are working from home and VPN is a requirement.
Just ask your IT department to do second option for you.

TestLink · 23-10-2020 6:48pm

There are actually two RJ11 ports at the back of the modem. Please see the attached pic.

Would that be enough for the land telephone to work?

Def_IRL · 23-10-2020 6:56pm

BTW: Any joy getting SIP credentials from EIr to allow you setup SIP on this router?

yomamasflavour wrote: »

I signed up online for Eir's 1Gb FTTH at the start of April. The phone sales/service weren't working so figured the online was worth a shot,
but I had no expectations of getting it installed within the month, maybe somewhere within the next three.

Surprisingly, the install date was for a week later, the lads from KN came out but when they tried pushing a cable through it seemed that the duct under
the driveway was blocked. So much for getting away from my existing efibre 12/1. Not happy with the prospect of digging up, and re-tarmacking
the driveway, I decided I'd have a go at seeing what the blockage in the duct was. I put a camera on the end of some chimney rods and pushed it
up the duct. Thankfully the duct wasn't actually blocked, it had just been slightly crushed and that was causing a small lip that the fibre installer rod must have got stuck on.

So called up Eir again, they scheduled for a week later, a different lad from KN came out and he was able to install the fibre line, modem and
router all within an hour and a half. I think ordinarily that's a fairly impressive install time frame, never-mind the current Corona virus difficulties.

Whilst looking online there doesn't seem to be much info about Eir's new router, or whether you use/reuse the F2000. I had the f2000 previously and
it's not great (tends to lock up regularly) so didn't fancy that option. For my install they supplied the

Router = F3000 - Sagemcom CS 50001 Eir fibre box 1A
Modem = Huawei HN8250ts

The Sagemcom website doesn't seem to show much regarding their routers, and there's only a quick start guide included in the box.
It has a 4 port gigabit switch, dual band WiFi, guest network setup on both, it has 3x3 2.4GHz, 4x4 5GHz Rx/TX
but the only phones / laptops that I have only support max of 2x2 80Mhz, running iperf locally they perform as expected with no issues.

The F3000 is a bit bulkier and heftier that the F2000, but it still feels like the usual ISP price point. I have an older Asus ac66u which
is about half the size but twice the weight with much thicker ground planes, shielding and heat sinking. Also whilst the F2000 didn't
include any means of wall hanging it was at least somewhat possible by securing its flat surface with screws. The F3000 seems to curve in each
of x, y, z directions so mounting is a bit more difficult, the stand is also no longer removable.

Attached photos of pcb front and back, size comparison with F2000, current FTTH fibre cable install to modem, F3000 web interface.

ED E · 23-10-2020 6:58pm

TestLink wrote: »

There are actually two RJ11 ports at the back of the modem. Please see the attached pic.

Would that be enough for the land telephone to work?

They should/will be inactive. The ISP provisions the tel but has no access to the ONT (traffic passes through it).

TestLink · 23-10-2020 7:35pm

The VirginMedia phone line is connected to the HUB eventhough the hub is in modem mode. So I thought the same might be the case with eir also.

alec76 · 23-10-2020 7:52pm

VM doesn’t resell their lines to different ISP
OpenEir resells to Eir, Vodafone,Digiweb, Sky , Airwire etc.
That’s the reason they have 2 separated devices( modem and router ) Modem belongs to OpenEir, router to ISP
ps. OpenEir and Eir are two different companies ( at least for the Revenue )

ceon · 21-04-2021 8:51pm

PaddyTheNth wrote: »

Credit where it's due - I removed the Sagemcom and replaced it with a Synology RT2600ac. In comparison to the Sagemcom the Synology seems to add approx 3ms latency overhead.

Given that I'll never notice 3ms and the Synology is so much better in every other way, I'll be putting the sagemcom in a box and forgetting about it.

Hi PaddyTheNth
Any advice on setting up the RT2600ac with eir. I have FTTH and the F3000 just wasn't great. But I'm having issues with trying to setup the Synology router.

Thanks

PaddyTheNth · 21-04-2021 9:44pm

ceon wrote: »

Hi PaddyTheNth
Any advice on setting up the RT2600ac with eir. I have FTTH and the F3000 just wasn't great. But I'm having issues with trying to setup the Synology router.

Thanks

What's the particular problem you're having?

In terms of getting internet access, from what I remember, set Connection type to Auto and in ISP Setting (IPTV & VOIP) set the VID to 10 and you're done.

However - while it all just works if you have a single/primary Internet connection - I recommend in the strongest terms staying away from trying to set up a secondary connection, if one of the connections requires VLAN tagging (see VID above) i.e. Eir. There's all sorts of insanity going on under the hood there, and while I finally got it working in manual failover mode, automatic failover just completely refused to work. A big part of the behaviour seemed to be undocumented even for internal Synology support and some of it felt untested to me as a dumb customer.

Otherwise it's a great bit of kit though, I really like the features and it has been rock solid.

Edit: the above assumes you have Eir FTTH.

ceon · 22-04-2021 7:48pm

Thanks PaddyTheNth
I have Eir FTTH, a single connection only - not trying to setup a secondary failover.
I tried setting the connection type to Auto and also the (IPTV) setting to 10 - this setting was for LAN1 I couldn't find the VID setting for WAN port.

But its not connecting.

I've also tried the PPPoE connection using eircom@eircom.net/broadband1 as username/password but still it didn't work.

My LAN cable from the ONT is plugged into the WAN port on the RT2600ac. I've also tried plugging it into LAN1 connection (this was because the VID 10 was on that port).
This LAN1 Port is for the failover mode on the router. Let me get some screenshots together as it might be easier to show.

PaddyTheNth · 28-04-2021 12:38pm

Sorry for the delay in responding.

From memory when I was using just the Eir FTTH connection on its own, I had it plugged into the WAN port and the VLAN/VID setting was set the same as you have it.

I note that the ISP Settings on mine are labelled a bit differently to yours, but I expect that is because I've got 2 separate connections. I'm sure I was putting the VID in the first available field, like you have it there.

In my setup the Eir connection is in LAN 1.

Sorry I can't be more help. It might be worth contacting Synology support, they were pretty good to engage with.

Johnjsm21 · 26-02-2022 10:32am

https://www.boards.ie/discussion/comment/115033712#Comment_115033712

Can you explain more on the second option. Do I need to change anything else on the Eir router. How do I setup virtual server port forwarding?

Finglas Incubus · 25-03-2022 3:13pm

A couple of questions regarding Eir FTTH:

Can anyone confirm the model of modem/NTU Eir are providing with new FTTH installs (500Mbit & 1Gbit)?

I'm curious to know its possible to change DNS servers on DHCP and the subnet configured on the LAN interface.

Is the service synchronous or asynchronous? If async, listed upstream speeds?

Is there contention on the line? Contention ratio?

Thanks

alec76 · 25-03-2022 3:53pm

Contention ratio : about 30 premises shares fibre optic line ( 3Gb capacity)

1000 download/100 upload

500 download/ 50 upload

alec76 · 25-03-2022 3:53pm

CathalDublin · 02-08-2022 11:16am

I know this is a very old thread but it keeps showing up in google when searching for installing your own router with Eir FTTH.

Settings confirmed working are

Plug new router directly into ONT box, no need to bridge old EIR router.

WAN: VLAN10

PPPOE

eir@eir.ie (eircon@eircom.net would not work for us and gave a timeout error)

Broadband1

alec76 · 02-08-2022 9:10pm

https://www.boards.ie/discussion/comment/119418322#Comment_119418322

You don't need PPPOE for Eir FTTH .

You could choose connection without Username and Pass altogether.

CathalDublin · 02-08-2022 9:31pm

Really, I thought that alright but that was the only way I could get it to connect with my new router plugged directly into the ONT box

ULMarc · 03-08-2022 10:14am

https://www.boards.ie/discussion/comment/113182446#Comment_113182446

I'm glad to find someone else has mentioned this problem with a connection on Android. I had the same problem. Though, it was only with certain content. So it gave me the impression it might have trouble connecting to whatever CDN the affected content is on. Frustrating since it kind of half-worked.

Anyway, fixed by changing the DNS settings on the router.

alec76 · 03-08-2022 2:12pm

https://www.boards.ie/discussion/comment/119421320#Comment_119421320

Eir FTTH allows you connect directly, bypass PPPoE. If you choose PPPoE then it will work with ANY user name and any password. vodafone@vodafone.ie pw broadband would work too .

If you on 1 Gbps package then I would avoid PPPoE , it unload some CPU usage from your router.

CathalDublin · 03-08-2022 8:08pm

Thanks I’ll try change that but like I said above any username/pass did not work for me, I dont know why but eircom@eircom.net returned a timeout error, tried multiple times, but eir@eir.ie worked.

I’ll try without ppoe at all

alec76 · 03-08-2022 8:33pm

https://www.boards.ie/discussion/comment/119425421#Comment_119425421

Are you on OpenEir FTTH or NBI FTTH ? Eir could use both.

Only Eir on OpenEir FTTH network doesn’t require PPPoE.

ZeRoY · 09-08-2022 6:38pm

New install in neighbor's house, Wifi getting 500Mbps+, 10m CAT5 cable from back of F3000 ETH PORT1 to a Netgear 8-ports Gigabit Switch (Home Network type) - PC and Mac Air Detect 1GB interface but F3000 LAN port shows 100Mbps and of course speedtest wont go past 95MB on either PC or Mac Air, whats going on here?

Tried restarting the F3000 and also forced PC to 1GB Full duplex but no change. Immediately after install the setup was using an old Netgear 100Mbps switch.

EDIT: Found the problem, well there was 2 issues here! The cheap netgear switch was not giving a gigabit connection and the cable run must be CAT5 and not CAT5e or it is too long as that also prevented the 1GB sync. New cable and switch solved this one.

Nicolas_Bandon · 02-11-2023 7:23pm

https://www.boards.ie/discussion/comment/119425500#Comment_119425500

I'm on NBI FTTH with eir. I would like to replace the eir modem. Do you know the password and username for PPPoE?

alec76 · 03-11-2023 6:58pm

https://www.boards.ie/discussion/comment/121316761#Comment_121316761

It shouldn't be an issue really.

I am not sure about NBI though, I would try those:

Username: eircom@eircom.net

Pass: broadband1

Don't forget VLAN 10 tagging.

david0732 · 03-11-2023 11:49pm

Hi,

I'm trying to replace the Eir router with my TPLink Deco.

I used Internet vlan 10 and vlan priority 0 but get no coonection.

It is strange as I get an IP address from the huawei ftth.

Anyone has a suggestion to help?

Nicolas_Bandon · 04-11-2023 7:09pm

Thanks alec76! I replaced my eir router with my 3 TPLink Deco boxes and it's working perfectly.

I used Internet vlan 10 and vlan priority 0, and for IPv4 I chose PPPoe, username=eir@eir.ie, password=broadband1

Maxg999 · 02-12-2023 9:26pm

Very helpful thread in setting up my Gl-Inet router.

I set it up with no username no password in DHCP mode and Vlan ID set up at 10 as some mentioned here.

If it can help anyone and you struggle stetting up a new router check how your router is plugged to the ONT, originally the RJ45 was coming out from the WAN and plugging into the WAN of the router (how it should for security reason), but it's not needed to come out from the ONT WAN and was creating an issue on my side so coming out fron the ONT LAN plugging into the router LAN solved it for me.

Eir FTTH router

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