The one and only refund thread [READ MOD NOTE BEFORE POSTING]!

Ryanair

Got email offering refund link, open the link, complete details and send, but it goes to a broken page. So annoying.

Can I apply for the refund via their refunds page?

was supposed to be flying with ryan air april 2020, they cancelled the flight in march, still havent got a refund from them, is this normal? i rejected they travel voucher a couple of times and said i wanted a refund.

gerard2210 wrote: »

You better chase them up. I had flights for July cancelled in early May, got refund in August.

will do. last time I will fly with those cowboys.

Orchids wrote: »

Same here but booking ref no longer exists, when I fill in the refund details I get this message

'Your request has been sent
Unfortunately the information entered does not match the information provided at the time of booking.'

When I try ringing them, I'm holding on for hours to no avail

I had that with a different booking to the one I mentioned above. I’d accepted a voucher and later used it for a new booking. That second booking was then cancelled. When I tried for refund it said “as your booking was paid for with a voucher that voucher has been reissued”. Tried for refund using the later cancelled booking and got same message. Went back and used the booking ref from the old booking and it accepted that and said was in a queue for refund. That only went in lately so still waiting on that.

It seems booking refs and emails are very specific ( I’d changed email since the old booking and even though MyRyanair has new email had to put in old email and old booking ref for it to accept it )

Applied for a refund with Ryanair on a return flight which had been rescheduled. The total price was €203.94. I got an email today saying

"Dear Customer,

We acknowledge your request for a refund in lieu of a travel voucher for your unused booking.

We confirm that your refund request has been processed back to the form of payment used to pay for your booking. Your issuing bank will take 5-7 working days to process this refund amount back to your account.

The amount refunded to your credit/debit card/method of payment is EUR 11.61

Please note the travel voucher issued has been voided and can no longer be used"


Does anyone know why I haven't been refudned the full amount. And what can I do now?

EDIT:
Managed to get through to Ryanair Chat, and apparently, because i'd booked using a voucher I'd gotten from an earlier cancelled flight, I'd only be refunded the difference I paid in cash for the earlier flight, and my earlier voucher would be reinstated.
The problem is the earlier voucher only had a years validity and now expires in April.
Surely They need to honour the voucher for at least a year from now?

I again rejected the travel voucher and requested a refund, no reply, this was 2 days ago.

I thought vouchers have to have expiry dates of at least 5 yrs or expiry was outlawed?

Stratvs wrote: »

Not August but I had Tenerife for September '20 booked since Feb, that was cancelled so I changed it (perhaps naively at the time) to Gran Can for Mar 21. That was also cancelled on 16/10/20 when FR cancelled all winter ex Cork. Got offer of voucher on 19/10 rejected it went for cash refund. Got refund to card yesterday.

Just as a follow on to above, had another cancellation which went in for cash refund claim on 28/10/20. Got Paypal notification of refund last Monday & refund to card today. Both cases took under 2 weeks from claim to cash back. Had expected a lot of hassle from what I've seen so was very surprised.

Airlines are required to refund people for cancelled flights within a week of the cancellation.

The EU, because of the pandemic allowed this time to be extended.

We are now eight months in to this pandemic and both Ryanair and Aer lingus have not refunded some people for flights cancelled las March/April.

Is eight months not enough time for them to do this?

They are taking the piss.

Time for the EU to step back in again and call time. Give them a further month, then start imposing fines.

Blisterman wrote: »

Update on this,
I submitted a new refund request this time for the original flight. And it now appears to have been accepted.

I got the same email a couple of days ago.

sibersha wrote: »

Had Flights booked for April with both RA and AL for 6 people

Got the money back from Ryan Air no problem. Aer Lingus refunded me less than 50% of the amount paid for the flights earlier in the year, have messaged them on twitter numerous times, called them a number of times too. Each time to be told it would be sorted in the next few days and nothing happens. Asked to speak to manager / supervisor on last two calls and they would not even afford me that courtesy.

Submitted a claim with small claims court via Swords District Court last week for fee of €25 so will see how that goes.

Same here Flight back in March, cancelled, voucher requested, out of a goodwill, still nothing. Every time I call, I told two weeks, it was same two weeks 4 months ago. And they claim on the website they have processed 90% of all the requests - bull****.

pc7 wrote: »

AL refunded me a flight two weeks ago, but only my ticket! And not husbands who was on same booking. Really hope they sort it quickly as had refund for mine in 2 days!

I remember, when doing a refund for my Ryanair flights, I had to tick a box to say that I wanted a refund for both people named on the flights. It was easy to miss. Maybe there was a similar box to tick on Aer Lingus?

paddy19 wrote: »

Refund cheques for bookings made through travel agents are drawn on CitiBank Europe in Frankfort.

"Ryanair customers may face charges of up to €100 to cash refund cheques
People will have to go to bank branch to cash cheques drawn on a German bank"

https://www.irishtimes.com/life-and-style/travel/ryanair-customers-may-face-charges-of-up-to-100-to-cash-refund-cheques-1.4421303

"cash/lodge and there would be a fee of between €20 and €100, depending on what the Germans charged."

This has got to be a new low....

This seems deliberately designed to frustrate customers who used travel agents.

I checked (no pun intended) with the German Bank app N26 but they won't take cheques.

Anyone know anyway of doing this at minimal cost?

I received a US Dollar Cheque this year and the Credit Union lodged it for me no problem at a very good forex rate also, which they get via Fexco.

I was a frequent flyer and I have had alot of refunds so far this year from just two trips abroad:

From March when the SHTF

Tap Air Portugal via BOI Chargeback, they gave me the voucher runaround so I hit them for a charge back and was successful.

Aer Lingus I had an Aer Lingus TATL cancellation and it took from April until August to refund me, it was messy as I had booked using my Credit Card for an elderly uncle. I eventually got back the money but it took patience and perseverance on my part. GDPR made life difficult and it took an amount of impersonating my uncle until he and thus my Credit Card were successful.

Azul Brazilian I had a flight cancelled on me and subsequently rescheduled to a date like a month later in April, website was beyond useless and the English language was very poor. I got a refund as luckily I had used Paypal and went through their dispute resolution process to for to get the money back.

Post-initial lockdown

British Airways cancelled on me and I rescheduled to Gibraltar instead of Malaga same day over the phone, about a week later that flight also got canned. I managed to arrange a refund over private Twitter DM and the refund process worked fine back to Paypal.

Ryanair flight was rescheduled to a different date and time, took the refund and was entirely automated online. Refunded back to my Paypal again.

Easyjet flight was rescheduled to a different airport and time, there is a big difference between Gatwick and Stansted :rolleyes: took the refund and was entirely automated online. Refund came back to my card same day as Ryanair.

Azul (again) am still awaiting on a refund from the Brazilian airline Azul but they have promised it within 90 days, I am sending in the chargeback form now anyway against them as they don't fill me with confidence.

British Airways (again) flight time change on me causing me to miss my connection via Azul which are a separate ticket & airline, both flights subsequently cancelled and changed so no loss financially to me. I won't be booking a separate self-transfer for a while again after that risk. Went direct to the Twitter DM option and got a cancellation and refund within a few hrs of the DM being received.

A total of 11 cancelled flights out of 13 flights booked, I always opt to pay by Paypal now whenever its available as it gives me that extra fall back protection. This came in especially useful when dealing with Azul airlines the first time around. Always book direct from the airline and avoid screen scrapers and third party sites.

I can't fault Ryanair, Easyjet both had simplistic processes, I got tired of waiting on the phone to British Airways so went the twitter route, it worked perfectly twice. Ryanair the only airline that got me to Spain and back last month on a trip I really needed, one of just 8 flights that day out of Dublin.

Happy days!!!

Just before Christmas AIB finished my chargeback claim and gave me back €2.5K.
Aeroflot told me it will take 3 years according to their new law.

Anybody know what is happening with QuickPark? Sent them some mails on getting refunds but no response and don't know what they are doing.

actuar90 wrote: »

How long did the charge back with AIB take? We are now waiting months on them to resolve this

6-7 months