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22-05-2020, 07:27   #4711
vulmac
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Was with Virgin for two years had the Horizon tv box for the first year which I hated hardly ever used it. Went broadband only price went up to 63 euro pm. Back again with Vodafone ,25 euro first six months offer. Painless transition.
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22-05-2020, 08:54   #4712
Roberto_gas
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Was with Virgin for two years had the Horizon tv box for the first year which I hated hardly ever used it. Went broadband only price went up to 63 euro pm. Back again with Vodafone ,25 euro first six months offer. Painless transition.
I am 6 months in...and never had a glitch ! Virgin media is such an overhype for their prices if you just need normal streaming in your home !

Hopefully SIRO will be available in our area soon.
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22-05-2020, 12:51   #4713
CoBo55
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I am 6 months in...and never had a glitch ! Virgin media is such an overhype for their prices if you just need normal streaming in your home !

Hopefully SIRO will be available in our area soon.
6 months in with who? VM or VF?
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22-05-2020, 13:00   #4714
beauf
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If in an area with good reception, use a cheap antenna for the Irish channels, Now TV for sky if needed, amazon firestick with VPN for uk channels {tv player app}. Then just get broadband from virgin media.
Thats what I did but I'm not saving much because Horror TV is only an extra 20.
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22-05-2020, 13:05   #4715
Nokia6230i
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Are Vodafone doing installs currently does anyone know?

Just rang Virgin & they're not budging on price, think last offer was €29 a month for 6 & then back up to €59 for other 6.
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25-05-2020, 20:12   #4716
Red_Wake
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Originally Posted by Nokia6230i View Post
Are Vodafone doing installs currently does anyone know?

Just rang Virgin & they're not budging on price, think last offer was €29 a month for 6 & then back up to €59 for other 6.
Where are you getting these prices? I'm only seeing 55 quid per month for the 500MB broadband package.
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25-05-2020, 20:34   #4717
beauf
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Where are you getting these prices? I'm only seeing 55 quid per month for the 500MB broadband package.
You ring them it's like doing a deal with del boy on only fools and horses. They start haggling like a 1 euro market stall out of the back of a van.

Always check your change after and that you still have your wallet. I've had more billing issues with them than any another company.
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25-05-2020, 20:46   #4718
Red_Wake
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You ring them it's like doing a deal with del boy on only fools and horses. They start haggling like a 1 euro market stall out of the back of a van.

Always check your change after and that you still have your wallet. I've had more billing issues with them than any another company.
I rang the call centre, and the chap on the other end said that he couldn't go below 59 a month when I told him the online offer was 55 a month. Do they really have much leeway for lowering the price?

If you have any tips I'd be very appreciative of them
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25-05-2020, 21:24   #4719
beauf
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You'd need to read back through the thread. Too tired of dealing with them to go back over it.
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26-05-2020, 16:56   #4720
micknail
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Tried ring their freephone {1800 941941} number to reduce my package to BB only,
as I was paying 82.50 a month after my 12 month deal elapsed.

After a merry go round of pressing menu options, I got to the cancelation stream,
and after 25 mins was still queueing.
This was at 16:30 today.

At this stage, I'm no longer reducing the package, especially as people said above that they are not budging on normal prices, which is ridic given most peoples circumstances now, and am instead changing provider.

Pity, as their internet was great, Tv rubbish.
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26-05-2020, 17:15   #4721
okidoki987
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Pity, as their internet was great, Tv rubbish.
It is but it's very expensive nowadays for what you are getting.
Always a struggle to get it for cheaper when you ring them, a lot of people don't have the luxury of a decent alternative though.
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28-05-2020, 13:13   #4722
chases0102
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Originally Posted by micknail View Post
Tried ring their freephone {1800 941941} number to reduce my package to BB only,
as I was paying 82.50 a month after my 12 month deal elapsed.

After a merry go round of pressing menu options, I got to the cancelation stream,
and after 25 mins was still queueing.
This was at 16:30 today.

At this stage, I'm no longer reducing the package, especially as people said above that they are not budging on normal prices, which is ridic given most peoples circumstances now, and am instead changing provider.

Pity, as their internet was great, Tv rubbish.
Very similar to our situation here. Who do you think you will go with?

One good thing Virgin had going for it, was their ability to provide their service without any drilling.
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28-05-2020, 13:36   #4723
micknail
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Very similar to our situation here. Who do you think you will go with?

One good thing Virgin had going for it, was their ability to provide their service without any drilling.

whomever bonkers.ie says is the cheapest,
vodaphone or Eir prob.
Back to 100mb, I need it to work from home really, so hope theres not much messing around getting switched.
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28-05-2020, 13:41   #4724
banie01
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VM sent a lovely email a few weeks ago signed of by their CEO.
Full of platitudes and speil regarding caring for customers and being ready to help during this Covid crisis.

Contrast that with the stories here, and from others on their FB page.
People contacting VM on foot of job loss, income reduction or similar who are looking to reduce their outgoings.
Be it via cancelling a portion of their service or begging a discount.

You go through VM's chat option, to be told to contact cancellations.
Then you can't get through to cancellations so no action is taken and the currently unaffordable bill continues.

Once again VM manage to rival Eir for incompetence.
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28-05-2020, 13:51   #4725
CoBo55
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Originally Posted by banie01 View Post
VM sent a lovely email a few weeks ago signed of by their CEO.
Full of platitudes and speil regarding caring for customers and being ready to help during this Covid crisis.

Contrast that with the stories here, and from others on their FB page.
People contacting VM on foot of job loss, income reduction or similar who are looking to reduce their outgoings.
Be it via cancelling a portion of their service or begging a discount.

You go through VM's chat option, to be told to contact cancellations.
Then you can't get through to cancellations so no action is taken and the currently unaffordable bill continues.

Once again VM manage to rival Eir for incompetence.
My father went into residential care and he had the old cable TV service, I tried ringing, web chat etc to cancel the service, finally I just sent them an email and cancelled the DD I got a final bill eventually for a small amount which I paid in the post office. When I get digiweb ftth I'll do the same, top class service but the cost just can't be justified and their CS is dreadful.
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