Virgin Media Cancellation deals

I'm paying €62 a month now for 250MB BB and home phone with Virgin after the last discount expired. :eek:.
I see Vodafone have 500 Fibre Broadband Unlimited at €30 for 12 months on a 12 month contract (with landline phone if needed at same price) includes a router and installation.
After 12 months goes up to €60 (€65 with a phone).
https://n.vodafone.ie/shop/broadband/broadband-offers.html?qs=Yj0vc2hvcC9icm9hZGJhbmQuaHRtbCZzbz05NTI4OTU2LDk1MjQ3NjYsOTUyNDU0Niw5NTI4ODA2LDk1MjQzMTYsOTUyNDU4Niw5NTI0NDY2LDk1MTcwNzYsOTUxNjExNiZhPTMwLCBNRUFET1dGSUVMRCwgQ0FSUklDS01JTkVTLCBEVUJMSU4gMTgsIER1YmxpbiwgRDE4QVg1NyZiYWNrUGFnZT0vc2hvcC9icm9hZGJhbmQtbGFuZGxpbmUtc2VydmljZWFiaWxpdHkuaHRtbCZhcz0xMDAwJnByPWZhbHNl
Rang Virgin, told them wasn't happy with signal & price and was going to change so they said they would send someone out to check the signal first.
He said if the signal is improved, he'll discuss the cost of it.
If signal improves and next offer isn't €30 for 12 months i.e. 50% off for 12 months, I'll be gone.
Have already cancelled 2 mobiles with Virgin so probably will be Virgin free by next month.

smelly sock wrote: »

Good luck with that.

VM will take no responsibility for Wi-Fi signal. You might get them down to 50 a month for 6 months or something.

Go with the Vodafone.

The days of listening to a sales guy telling me how much better their (expensive) services are finished, Virgin Broadband is good but not at those prices anymore.

The_Conductor wrote: »

We have options now that even 18 months ago- we could only dream of.

I'm still holding out for SIRO- I'd like to bypass anything whatsoever to do with Eircom.

Yep.
Thankfully I have Siro available to me and at prices well under Virgin's offerings.
1000GB with Vodafone €30 or Sky €40 a month on 12 month contract.
Virgin going to start to lose a lot of business if they don't start bringing their prices down as more people get alternatives.

mean gene wrote: »

im sick sh1t of virgin breaking down I live in cork city alternatives shouldn't be an issue whats my best options

cheers

I'm in cork city all I can get is about 70megs with vodafone which also breaks down all the time, far away hills, you only hope is siro is available where you are.

okidoki987 wrote: »

Yep.
Thankfully I have Siro available to me and at prices well under Virgin's offerings.
1000GB with Vodafone €30 or Sky €40 a month on 12 month contract.
Virgin going to start to lose a lot of business if they don't start bringing their prices down as more people get alternatives.

Cancelled my Virgin Broadband yesterday.
Was asked the usual "why are you cancelling?", told him it was too expensive nowadays and he said "that's fine, I'll put the cancellation in motion" and that was that, no offer whatsoever.
Wouldn't have taken it anyway but it would have been nice to have an offer just to see.
1GB Siro at half the price that Virgin were charging me for 250MB.

Renewed with Virgin earlier. 250mb broadband + phone for €30 for 6 months and €60 after. I was thinking of switching to Eir but was getting terrible speeds when I was with them a few years back. Whereas I pretty much get the full 250mb most of the time with Virgin.

Jayprey wrote: »

I am a long time customer out of contract almost 2 years on BB & Phone for €65pm. I was on to them today but best offer I got was €47 for 9 months & back to €62 on new 250Mb option. I didn't feel it was going anywhere so just told them to cancel it. Got my cancellation confirmation email this eve.

Should I wait for them to ring re: further discounted offer or should I ring back myself? Have signed up to Vodafone offer but would prefer to stay where I am if I got a decent offer. Anyone with similar recent experience?

TIA

You should get a mail from them saying "give us a ring if you want to discuss etc...."
250MB at €54.50 a month for 12 months isn't cheap any more.
What's the Vodafone offer?

Hi all,

My 12 month contract will be coming to an end In 30ish days.
I am on the €55 per month (phone, bb, tv and sky sports). What deals are people getting coming off that?
I would prefer to stay with virgin but did see a sky deal €55 per month tv, Netflix
, bb and phone.
Just starting to look into it now.

Thanks,

Am due to move out in 3-7 months. When should I cancel? 30-31 Working Days (I.e. Excluding Saturdays/Sundays) before or simply a calendar month?

Am out of contract if that makes a difference?

I have just handed in my 30 days notice. Best I was offered was 6 months half price €44 then 6 months full price €88 for tv, phone and broadband.
I asked for 9 months and they wouldn’t budge.
I see on their site they have 12 months for €59 for new customers
Could my husband technically sign up now for this?
I told them I will go to sky for €55 per month inc Netflix.

ben.schlomo wrote: »

We were in same situation a few months back. Cancelled in OH's name and I signed up for the 60 a month offer then.

Happy days did you do it online?
I told the guy on the phone that I would do that! He said you can’t they do a check on the address? It would be suspended for 2 months! I told him that it was nonsense what if you were tenants etc?

okidoki987 wrote: »

He's just trying to frighten you into staying.
Change your name to Irish and rejig the address e.g. instead of "1 the park" go
"The Park Number 1" etc.
I'd never use eir code as you can't "change" the address then.

Why would you be bothered?? Just change if you have the option!

okidoki987 wrote: »

(if that's true :rolleyes:) and you don't know if the option is open for you or not.
If you tried to change account holder to OH and they refused to allow, you may end up paying what they were asking for so no advantage.
Only a small bit of work for a possible lower price.

Moved to Vodafone last December. Very happy, haven’t looked back. When I think of the hoops that VM try to make customers jump through to try to get a reasonable price................:mad:

ben.schlomo wrote: »

I had asked them previously on chat if we were out of contract and cancelling from one name can another person in the house sign up as new, they said yes. We've done it for the last two years now.

Amazing thank you. When should I get him to sign up? Contract up on the 4th September.

How are people finding Vodafone broadband? My husband is working from home so needs a reliable connection. He is thinks we should just stay with Virgin on the €59 new customer deal (if we can get it!!).

Duit wrote: »

I called them today and told them I wanted to move to Vodafone. I got 9 months 50% discount and 3 months at normal price. They started offering 15€ discount for 9 months which I refused. Customer agent told me he was going to check additional offers available for me. Wait for at least 15 min on the line and he came back with a 50% discount for 6 months. Asked him for 9 months and he agreed. Price is similar to Vodafone for 9 months and I can enjoy better speeds. Happy with my deal. Thank you to those that mentioned this offer before

I asked for 9 months half price and they refused

scamalert wrote: »

theres a chance for callback to offer that for you, thou small one.


ive been on 3yrs on 50off for 6mo, then last year after cancelling got a call for 9mo half price, now 3 months left so dunno stings to pay 70quid for BB alone, so def will need same incentive or move onto fiber- which seems is in the area but f all info from providers unless going for full sign up deal, as last time checking VF website it would return usual under 100mb speeds, then you browse business section for 1000mb speeds and it shows as available but aint sure why its not included when checking on eircode, as seems siro got another 80 mill investment for roll out, yet providers give little info in regards to availability/installation etc.

I did a speed test today with Virgin bb and I got 121mbps.

I wouldn’t mind moving to Vodafone for bb for €30 we just need bb that works! We are happy with virgin!

Duit wrote: »

Did you asked directly for the offer or did you go through the "negotiation" approach? I believe that in order to get the 9 months there must be a referral to someone else. As a first offer they didn't offer me the 9 months 50% off, only after the customer services assistant offered me 6 months I was able to ask for a 9 months discount. Probably worth to give them a call again

I went through negotiation, then asked them directly.
They said I had too many good deals in the past and 9 months half price couldn’t be applied!!!!!

After much hassle I got 9 months half price on broadband and phone only (250mb) so 29.50 per month for 9 months then 58.99 for 3 months.

Millem wrote: »

That’s what I wanted!!! How did you manage it? I have cancelled.

My contract is up on 4th September so I might do the online order this week?
As I presume it takes a week to get set up?

I made a formal complaint about the transparency of getting an offer and the fact that every time I rang up I'd get offered different deals. They told me that this was because CS reps are trained so you can only get offered each type of discount once (I've had 9 months half price two years ago and 6 months half price last year). I said that would be fine but they never explained that to me and that their code of practice speaks of transparency around pricing. They said that applies only to official prices and not offers. Still by the end of the call they offered me 9 months half price but said they couldn't guarantee that would be available next year. I accepted that. I suspect I can find something to complain about next year. Or hopefully the year period will allow for SIRO and Vodafone to enhance their offerings in my neighbourhood.

It was thanks to a previous poster on here who said that complaints are the way to go as they must be closed out.

Millem wrote: »

Ok I just went onto switcher.ie and ordered the €59 deal for 12 months. I clicked on the box that I am a current virgin customer, gave bank details etc. Will see now if order goes through!

Order didn’t go through. They rang and said I was an existing customer but I could get my husband to sign up!