Ryanair and Eir voted the worst for customer service during Covid crisis - Agree?

chrissb8 · 30-10-2020 5:04am

Chinasea wrote: »

Eir, yes appalling service. But not Ryanair. I really don't understand people's shortsightedness.

Screaming ranting and raving in the midst of a global pandemic about delays in getting their €30.00/70/100.00 refunds. I mean get over yourself.

The airlines have been particularly hard hit, yet when this mess is over all the moaners will be expecting their bargain basement flights again, with not one thought, nor care about the Airline business in the interim.

Ryanair has been shamelessly promoting holidays for 2020 while many other airlines are promoting summer 2021. They are an unethical piece of trash company who only care about their bottom line.

I know that all other companies do only care about their bottom line as well. But Ryanair has the ability to truly not give a s**t about the customer and extolling a transparent approach devoid of decency.

This has been fine for people as they begrudgingly accept this fact and all the nonsense from dirty planes, surcharges wherever possible to delayed flights most of the time. Because they're cheap and it is after all just a flight. They also treat their workers like dirt as well. Or have we all forgotten the debacle of 2018 so quickly.

No one should care for companies like Ryanair. If Ryanair were to go another airline company would step in and do the job as many are already trying to do. Bargain flights are here to stay because that is a market in of itself and an extremely lucrative one.

So imagine when people who know all the above see Ryanair are once again trying to pull a fast one and f**k the customer over once again. Yeah, you can see why a lot of people were frustrated and angered.

Also, It's your money and never should you lay down and say "oh well only X amount" or you'd soon realise how much money you frivol away over a period of time. Never understood the "ah it's only this amount" yeah and if you say that enough you'll be a fool soon parted from your money.

Necro · 30-10-2020 5:51am

Manach wrote: »

I'd agree on Eir. Before I switched their service was slow and my incident request jumped from dept. to dept. with each one requiring a re-iteration of the problem.

It's a funny one. I've had a number of different companies for broadband and Eir is by far the most stable connection I've had. No issues (bar total outages which happen infrequently) in almost 3 years now.

I'm genuinely terrified of the day I actually have to call them up though based on experiences in this thread!

I find Sky a nightmare tbh. The constant and never ending badgering on the phone when you want to cancel something. Not even talking about the offers, which I can understand. But on a number of occasions I've had an agent try to point out things in my life I don't need anymore just so I can keep Sky, get outta town with that just let me cancel!!

SouthWesterly · 30-10-2020 5:58am

I'm with eir 3 years. Call them once a year to renew yo get better deal. Apart from the wait times I can't complain.

Chinasea · 30-10-2020 10:00am

Niner leprauchan wrote: »

Kick a 'man' when hes down? They have BILLIONS in reserve. Billions. O'Leary is a multimillionaire. I and most of his customers are not so who is kicking who? Cancelling peoples flights en-mass when its those customers that they rely on to continue to exist. Naturally if a route is not booking, you cancel the schedule but to cancel a flight with 7 days notice is well and truly kicking your customers. They openly lied to me about the cancellations as well by the way. I kept a copy of the exchange where they swore blind the flights were still happening but 'sold out' means exactly that. It doesnt, its Ryanair lying again just as they do with the on time percentage which is doctored thanks to exaggerating their flight times.

Its not whataboutery. Most companies have been able to process refunds because in most companies, its automatic and simple goes back to where it came from. Paypal can do it, Amazon can do it. B&Q can do it. Argos can do it. Why not Ryanair? Because they are doing everything in their power to frustrate the process which will result in people losing track of refunds and/or accepting vouchers.

I accepted 3 vouchers. messy to use, arent on your Ryanair account so you need to keep track of them yourself and when the next flight gets cancelled, the money will go back to the voucher which hopefully, you still have. so despite getting on planes every single month, I still have my Ryanair vouchers plus a sizable amount owed to me.

Too much time on your hands. Throw a wild flower bomb.

mr_edge_to_you · 30-10-2020 10:01am

Eir are horrendous. I suspect many older people are paying them a ridiculous monthly amount thinking its still Telecom Eireann. Thankfully we have Comreg who are a great organisation.

I like Vodafone.

An Post are another great organisation. They played a blinder during the 1st lockdown. They diversify and adapt as we have seen over the years - mobile phone, insurance, banking services, one 4 all etc.

Chinasea · 30-10-2020 10:08am

chrissb8 wrote: »

No one should care for companies like Ryanair. If Ryanair were to go another airline company would step in and do the job as many are already trying to do. Bargain flights are here to stay because that is a market in of itself and an extremely lucrative one.
.

Haha. Richard Branson lasted two seconds.

Perhaps because Ryanair was "Irish" they were able to navigate the union ridden, corrupt rotten DAA cartel and the like. If they go, we'll be trapped on this gawdforsaken gray grim island looking at Coronavirus documentaires forever more.

Mr. CooL ICE · 30-10-2020 11:00am

Necro wrote: »

But on a number of occasions I've had an agent try to point out things in my life I don't need anymore just so I can keep Sky, get outta town with that just let me cancel!!

They're all like that.

Had a guy move into a houseshare with me a few years back. We had Virgin and he was moving out of a place that had Virgin, which was in his name. He rang to cancel for his old place and they still tried everything. Even tried convincing him that he needed a dedicated broadband connection in his bedroom in case he didn't want to share with the rest of the house

eddie · 25-11-2020 9:59am

2lazytogetup wrote: »

Eir are the worst. and thats going back to 2008 ive had problems with them.

if Eir offered me 2euro a year broadband, i wouldnt take it. they are that bad and not worth the hassle.

at least with ryanair they are cheap and you know what you are getting.

I think it is incredible that the head of EIR is going before a committee today and going to say that EIR customer service only turned to mush with pandemic..utter rubbish - it was always the worst you can imagine - I have reported them on numerous occasions to the Comreg to the point that eventually, they compensated me and I just walked away from them. I would say that their poor customer service is a deliberate and sustained policy to keep costs low in that department.

The funny part of it was that IF they had dealth with my original problem and were civil about it, they would have saved so much time and effort from the tsunami of paperwork and queries it generated over 2 years.

I would not take for free, anything from them, and I cannot even describe how little I value their contribution to Ireland in any way or manner.

2lazytogetup · 25-11-2020 11:24am

eddie wrote: »

I think it is incredible that the head of EIR is going before a committee today and going to say that EIR customer service only turned to mush with pandemic..utter rubbish - it was always the worst you can imagine - I have reported them on numerous occasions to the Comreg to the point that eventually, they compensated me and I just walked away from them. I would say that their poor customer service is a deliberate and sustained policy to keep costs low in that department.

The funny part of it was that IF they had dealth with my original problem and were civil about it, they would have saved so much time and effort from the tsunami of paperwork and queries it generated over 2 years.

I would not take for free, anything from them, and I cannot even describe how little I value their contribution to Ireland in any way or manner.

agree, i wouldnt take EIR if it was given to me free.

they may have lost money and resources dealing with your complaints, but their strategy works with thousands of other customers who didnt bother.

i wish i had realised vodafone were so bad before i signed up with them recently.

B_ecke_r · 25-11-2020 12:27pm

Carolan still blaming Hcl 2 years later is laughable

Ryanair and Eir voted the worst for customer service during Covid crisis - Agree?

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