New App

blade1 · 01-07-2020 5:45am #1

Is this really what took years to come out?
Slightly newer look but nothing of importance changed?

Also new app icon wont add to my home screen or app drawer so have to go to play store to open it each time.

Bank of Ireland: Aisling · 01-07-2020 10:09am

Hi blade1,

Thanks for reaching out to us here on Boards.ie this morning.

I'm very sorry to hear you feel this way about the New Mobile App. Please be assured I will pass this on as feedback on your behalf.

The new app has 50% greater functionality than the previous version with new services including management of direct debits and standing orders, view and download statements and the ability to filter up to 12 months’ transaction history.

The first version of the new Mobile App is the foundation and underpinning platform from which we will deliver enhanced customer experiences based on what our customers want. Built on new more agile technology, it will deliver new and better functionality to customers at a faster rate than ever before.

The new Icon should update automatically on your phone home screen. It may be best to attempt to delete and redownload the app to see if this resolves the issue with the Icon.

[font=Calibri Light, sans-serif]Thanks, Aisling[/font]

blade1 · 01-07-2020 11:01am

Not even a fingerprint login in this day and age?

Bank of Ireland: Aisling · 01-07-2020 4:11pm

blade1 wrote: »

Not even a fingerprint login in this day and age?

Thanks for getting back in touch with us here on Boards.ie.

Please be assured all of our customers' feedback is important to us, and I will certainly pass this on as feedback on your behalf.

Thanks, Aisling

nicnac · 03-07-2020 12:04am

I just get a blank white screen when I launch the new app. The old app was working fine..

jos28 · 03-07-2020 12:45am

I'm also getting a white screen when launching the app. I've uninstalled and reinstalled it and cannot get past the Enter your ID page. Can you help please

nicnac · 03-07-2020 9:33am

jos28 wrote: »

I'm also getting a white screen when launching the app. I've uninstalled and reinstalled it and cannot get past the Enter your ID page. Can you help please

I'm on Android version 9, It's a Hauwei.
It's really odd because it worked the other day when I completed the setup. Looking forward to seeing the new features once the teething problems are sorted ðŸ‘

nicnac · 03-07-2020 10:40am

It is working now!

Bank of Ireland: Richard F · 03-07-2020 5:10pm

Hi Nicnac, we’re glad to hear you got sorted. Feel free to get back in touch if we can help with anything else.

@Jos28, we’re sorry to hear this. If you are still experiencing this difficulty, can we ask you to send us a DM? We’ll be happy to look into this further for you.

Thanks,
Richard

nicnac · 04-07-2020 9:43am

Bank of Ireland: Richard F wrote: »

Hi Nicnac, we’re glad to hear you got sorted. Feel free to get back in touch if we can help with anything else.

@Jos28, we’re sorry to hear this. If you are still experiencing this difficulty, can we ask you to send us a DM? We’ll be happy to look into this further for you.

Thanks,
Richard

It is actually down again this morning, a different error.

"The Server Cannot be reached". I have full internet connection here...

Bank of Ireland: Eve · 04-07-2020 10:17am

nicnac wrote: »

Bank of Ireland: Richard F wrote: »

Hi Nicnac, we’re glad to hear you got sorted. Feel free to get back in touch if we can help with anything else.

@Jos28, we’re sorry to hear this. If you are still experiencing this difficulty, can we ask you to send us a DM? We’ll be happy to look into this further for you.

Thanks,
Richard

It is actually down again this morning, a different error.

"The Server Cannot be reached". I have full internet connection here...

Hi Nicnac, thanks for reaching out to us here on Boards.ie.

At the moment our new mobile app is undergoing some maintenance and should be back up and running as normal shortly.

Rest assured you can certainly still log on to www.365Online.com through a web browser.

We apologise for any inconvenience caused.

I hope that this information helps. Please feel free to get back in touch with us here if you have any further queries.

Thanks, Eve

blade1 · 04-07-2020 10:38am

Getting this now.
Looks like another 3 years needed on development

blade1 · 04-07-2020 11:14am

And this now.

This happens on WiFi and the other one happens on 4g

Koolguy · 04-07-2020 11:17am

Have they done anything about the problems with real time balances or just smartened up the app

adox · 04-07-2020 11:20am

It’s down for scheduled maintenance. Was supposed to be until 9.30 this morning I think but still wasn’t working for me at 10.00. Now getting a message to say maintenance until 12.30!

On the app itself, it’s clunky as hell. It has more functionality but looks a lot worse, is much slower. No fingerprint support in 2020 is laughable really.

Apple/Google Pay is a pipe dream at this stage.

blade1 · 04-07-2020 11:23am

adox wrote: »

It’s down for scheduled maintenance. Was supposed to be until 9.30 this morning I think but still wasn’t working for me at 10.00. Now getting a message to say maintenance until 12.30!

On the app itself, it’s clunky as hell. It has more functionality but looks a lot worse, is much slower. No fingerprint support in 2020 is laughable really.

Apple/Google Pay is a pipe dream at this stage.

Fear not, fingerprint login will arrive circa 2035!

Westernyelp · 04-07-2020 11:29am

adox wrote:

Apple/Google Pay is a pipe dream at this stage.

This is pushing me towards closing my account at this stage. It's a joke

Bank of Ireland: Eve · 04-07-2020 11:31am

Hi all, thanks for getting in touch with us here on Boards.ie.

Our new mobile is currently undergoing maintenance and so customers should be able to log on to their online banking through the app again shortly.

Please be assured that in the meantime you can still log on to www.365Online.com through a web browser.

We apologise for any inconvenience caused.

I hope this information is helpful. If you’ve any further queries please don’t hesitate to get back in touch with us here, we’ll certainly do our best to help.

Thanks, Eve

Koolguy · 04-07-2020 11:42am

BOI seems to be oldschool when it comes to technology

KingCong · 04-07-2020 4:39pm

Bank of Ireland: Eve wrote: »

Hi all, thanks for getting in touch with us here on Boards.ie.

Our new mobile is currently undergoing maintenance and so customers should be able to log on to their online banking through the app again shortly.

Please be assured that in the meantime you can still log on to www.365Online.com through a web browser.

We apologise for any inconvenience caused.

I hope this information is helpful. If you’ve any further queries please don’t hesitate to get back in touch with us here, we’ll certainly do our best to help.

Thanks, Eve

It's still not working, something has obviously gone wrong, can't imagine maintenance would be scheduled for a Saturday afternoon.

The app itself is just a gloss of paint over the old one with a few basic additions like viewing statements that should have been in the old app anyway. If this is all that's been produced after years of delays I despair about when we'll get more useful features like spending analytics, real time transaction notifications, Google/Apple Pay, fingerprint unlock etc. Are there any plans to update 365 online? It looks like something from the 90s.

Looks like it might finally be time to start investigating which bank to switch my accounts too.

blade1 · 04-07-2020 5:15pm

Maintenance until 10pm it's saying now.
How bad are things when it needs that much maintenance after a couple of days?

Tow · 04-07-2020 10:55pm

Almost 11pm and still down.

Bank of Ireland: Jennifer · 06-07-2020 10:26am

Hi All,

Thanks for taking the time to get in touch with us here on boards.

We would like to apologise to our android users for the disruption caused by maintenance on the new mobile app over the weekend. We can assure you that the app is now working as normal.

At all times the main website was operating and fully accessible for our customers. Please feel free to get to back in touch if we can help with anything else.

Thanks Jen

NIMAN · 09-07-2020 7:18pm

My old app worked perfectly for years.

Updated today and it won't start. Keeps aborting on start up.

Absolutely no use. Tried uninstalling and downloading again. Still no good.

Bank of Ireland: Jennifer · 10-07-2020 10:26am

NIMAN wrote: »

My old app worked perfectly for years.

Updated today and it won't start. Keeps aborting on start up.

Absolutely no use. Tried uninstalling and downloading again. Still no good.

Hi NIMAN,

Thanks for getting in touch with us here today. We are very sorry to hear that this has been your experience. We would suggest contacting our mobile migration team on 0818200362 and one of our colleagues will be happy to go through the migration with you.

Our team is available to take your call until 5pm and would be happy to help talk you through this.

I hope this helps.

Thanks Jen

NIMAN · 15-07-2020 11:35am

Is that a charged number? 0818?

Is there a direct 01 number I could ring?

Bank of Ireland: Alison · 15-07-2020 11:55am

Hi NIMAN

Thanks for checking in with us on the contact number.

Yes certainly, you can also dial 01 4044000 and a colleague can transfer you to our Mobile Migration Team.

The 0818 would not be a freephone number, you could contact with your mobile provider to check further on the charge.

We do hope this helps,

Many thanks
Alison

blade1 · 15-07-2020 12:12pm

Just in case anyone isn't aware

[font=opensans, Arial, sans-serif]From 1 December 2019, calls to 1850, 1890, 0818 and 076 Non-Geographic Numbers (NGNs) will cost no more than calling a landline number and will be included in your bundle of call minutes if your bundle includes landline calls.[/font]

Ohmeha · 18-07-2020 8:53am

App is down again...

Bank of Ireland: Aisling · 18-07-2020 8:56am

Ohmeha wrote: »

App is down again...

Hi There,

Thanks for getting in touch with us here on Boards.ie.

Our New Mobile App is currently under scheduled maintenance. You should have full access to the desktop version of Banking 365 in the meantime.

Thanks, Aisling

stronglikebull · 21-07-2020 4:47pm

I just got a text from BOI telling me the old app is no longer available and to install the new one. I see it's already updated to the new version on my phone, but when trying to register the device, it fails and tells me my device is not registered. This is just an utter failure, and should be removed from the app store. Look at the reviews there, it's not working for pretty much anyone. That was 1.4 billion euro well spent.

jaffa20 · 21-07-2020 5:36pm

stronglikebull wrote: »

I just got a text from BOI telling me the old app is no longer available and to install the new one. I see it's already updated to the new version on my phone, but when trying to register the device, it fails and tells me my device is not registered. This is just an utter failure, and should be removed from the app store. Look at the reviews there, it's not working for pretty much anyone. That was 1.4 billion euro well spent.

Same here. I wonder is it not supported on old android phones.

NIMAN · 22-07-2020 12:25am

So I called BoI technical support late last week after installing the new app and it wouldn't even open for me.

They didn't inspire me with any confidence.

1st guy I spoke to cut me off just after I asked a question as to what the issue might be.
2nd guy said he was "app technical support" when I asked to be put through to them, then proceeded to take my number and said he'd get "technical support" to call me if they can work out what is causing my app not to work.

I still haven't heard from them. Don't expect to either. What a mess.

Westernyelp · 22-07-2020 12:36am

NIMAN wrote:

I still haven't heard from them. Don't expect to either. What a mess.

Don't worry. There will be someone along here tomorrow to reassure you with a meaningless stock reply.

jaffa20 · 22-07-2020 12:49am

App works for me and was able to register device.

Bank of Ireland: Megan · 22-07-2020 9:50am

stronglikebull wrote: »

I just got a text from BOI telling me the old app is no longer available and to install the new one. I see it's already updated to the new version on my phone, but when trying to register the device, it fails and tells me my device is not registered. This is just an utter failure, and should be removed from the app store. Look at the reviews there, it's not working for pretty much anyone. That was 1.4 billion euro well spent.

Hi stronglikebull,

Thanks for getting in touch with us here on Boards.ie.

I am really sorry to hear that you're having this difficulty registering with the new app. I am aware that yesterday evening there were some technical difficulties however, these were since resolved since 8:30pm.

If you are still having these difficulties this morning, please contact our dedicated Mobile Migration Team on 0818200362. One of my colleagues will be happy to look into this further for you.

I would like to apologize for any inconvenience caused. If there is anything else we can help with, we are available on Twitter @talktoBOI and Facebook.

Have a great day and take care.

Many thanks,
Megan

Bank of Ireland: Megan · 22-07-2020 9:56am

NIMAN wrote: »

So I called BoI technical support late last week after installing the new app and it wouldn't even open for me.

They didn't inspire me with any confidence.

1st guy I spoke to cut me off just after I asked a question as to what the issue might be.
2nd guy said he was "app technical support" when I asked to be put through to them, then proceeded to take my number and said he'd get "technical support" to call me if they can work out what is causing my app not to work.

I still haven't heard from them. Don't expect to either. What a mess.

Hi Niman,

Thanks for getting in touch with us.

I am really sorry that you haven't received a call back in relation to this.

There had been some technical difficulties with the app yesterday evening, but this was resolved by approx 8:30pm. It seems customers were having similar difficulties to you, not having the facility to open the app.

If you are still having this difficulty this morning, please contact our dedicated Mobile Migration Team on 0818200362. One of my colleagues on this team can certainly help and look into this further for you.

I apologize for the inconvenience and I hope this is sorted for you ASAP

Have a lovely day.

Many thanks,
Megan

Poncke · 22-07-2020 10:18am

stronglikebull wrote: »

I just got a text from BOI telling me the old app is no longer available and to install the new one. I see it's already updated to the new version on my phone, but when trying to register the device, it fails and tells me my device is not registered. This is just an utter failure, and should be removed from the app store. Look at the reviews there, it's not working for pretty much anyone. That was 1.4 billion euro well spent.

Same here, telling me I have no internet. 200Mbps is no internet to BOI, tells you all you need to know.

Poncke · 22-07-2020 10:22am

Took you 5 years to create a new GUI...well done, still no contactless payments, not holding my breath for that one. Shambles.

Bank of Ireland: Tara · 22-07-2020 1:46pm

Poncke wrote: »

stronglikebull wrote: »

I just got a text from BOI telling me the old app is no longer available and to install the new one. I see it's already updated to the new version on my phone, but when trying to register the device, it fails and tells me my device is not registered. This is just an utter failure, and should be removed from the app store. Look at the reviews there, it's not working for pretty much anyone. That was 1.4 billion euro well spent.

Same here, telling me I have no internet. 200Mbps is no internet to BOI, tells you all you need to know.

Hi Poncke,

The issue was resolved yesterday evening so you shouldn't be experiencing any further difficulties. Have been trying to register your device today?

Thanks
Tara

NIMAN · 22-07-2020 7:24pm

Bank of Ireland: Megan wrote: »

NIMAN wrote: »

So I called BoI technical support late last week after installing the new app and it wouldn't even open for me.

They didn't inspire me with any confidence.

1st guy I spoke to cut me off just after I asked a question as to what the issue might be.
2nd guy said he was "app technical support" when I asked to be put through to them, then proceeded to take my number and said he'd get "technical support" to call me if they can work out what is causing my app not to work.

I still haven't heard from them. Don't expect to either. What a mess.

Hi Niman,

Thanks for getting in touch with us.

I am really sorry that you haven't received a call back in relation to this.

There had been some technical difficulties with the app yesterday evening, but this was resolved by approx 8:30pm. It seems customers were having similar difficulties to you, not having the facility to open the app.

If you are still having this difficulty this morning, please contact our dedicated Mobile Migration Team on 0818200362. One of my colleagues on this team can certainly help and look into this further for you.

I apologize for the inconvenience and I hope this is sorted for you ASAP

Have a lovely day.

Many thanks,
Megan

Sorry but I will not be calling again. You took my details and said I would be called back. Its a measure of how a business treats their customers that they have the decency to do what they said they'd do.

As for the app not working yesterday for a period of time, that has nothing to do with my issues. My new app has NEVER worked since I installed it. The old one worked perfectly for years. The new app is the issue as can be clearly seen on this forum and in the comment section on the PlayStore.

I will just put up without an app for now. Until your developers get their act together.

Bank of Ireland Reps · 23-07-2020 10:17am

NIMAN wrote: »

Bank of Ireland: Megan wrote: »

NIMAN wrote: »

So I called BoI technical support late last week after installing the new app and it wouldn't even open for me.

They didn't inspire me with any confidence.

1st guy I spoke to cut me off just after I asked a question as to what the issue might be.
2nd guy said he was "app technical support" when I asked to be put through to them, then proceeded to take my number and said he'd get "technical support" to call me if they can work out what is causing my app not to work.

I still haven't heard from them. Don't expect to either. What a mess.

Hi Niman,

Thanks for getting in touch with us.

I am really sorry that you haven't received a call back in relation to this.

There had been some technical difficulties with the app yesterday evening, but this was resolved by approx 8:30pm. It seems customers were having similar difficulties to you, not having the facility to open the app.

If you are still having this difficulty this morning, please contact our dedicated Mobile Migration Team on 0818200362. One of my colleagues on this team can certainly help and look into this further for you.

I apologize for the inconvenience and I hope this is sorted for you ASAP

Have a lovely day.

Many thanks,
Megan

Sorry but I will not be calling again. You took my details and said I would be called back. Its a measure of how a business treats their customers that they have the decency to do what they said they'd do.

As for the app not working yesterday for a period of time, that has nothing to do with my issues. My new app has NEVER worked since I installed it. The old one worked perfectly for years. The new app is the issue as can be clearly seen on this forum and in the comment section on the PlayStore.

I will just put up without an app for now. Until your developers get their act together.

Hi NIMAN

Thanks for coming back to us on this.

So sorry to hear a return call was not received by the Migration App Team. We would gladly arrange this for you, if you would like to send us a PM with your full name, Branch account is linked to and your contact number please.

Just to add, the Team are available daily from 10am until 4pm. If there is a preferred time and day within these hours you would like the call back we can certainly facilitate this for you.

Apologies again for the experience so far, we understand this has been frustrating and also time consuming for you.

We hope to hear from you soon,

Many thanks
Alison

massy086 · 24-07-2020 8:21pm

NIMAN wrote: »

Sorry but I will not be calling again. You took my details and said I would be called back. Its a measure of how a business treats their customers that they have the decency to do what they said they'd do.

As for the app not working yesterday for a period of time, that has nothing to do with my issues. My new app has NEVER worked since I installed it. The old one worked perfectly for years. The new app is the issue as can be clearly seen on this forum and in the comment section on the PlayStore.

I will just put up without an app for now. Until your developers get their act together.

Be prepared to have no app for 5years it took them this long to put out this crap app, and still no apple/Google pay.

Bank of Ireland: Eve · 25-07-2020 9:52am

Hi Massy086, thanks for getting in touch with us here on Boards.ie.

We’re sorry to hear that you feel this way.

We appreciate you taking the time to share your feedback in relation to our new app with us here and we’ll be sure to pass it on to our development team.

In relation to Google and Apple Pay, we do intend to introduce phone payments in the future. Please be assured that as soon as we can confirm timings we’ll advise our customers.

If you’ve any further feedback or queries please don’t hesitate to get in touch with us here.

Thanks, Eve

NIMAN · 25-07-2020 11:54pm

I don't mean to be rude here, but the replies from the reps are simply generic ones, they could almost be posted by bots.

No offence meant, I'm sure you are only saying that you're told to.

massy086 · 27-07-2020 1:09pm

App is down again poor service maybe time to switch banks

Bank of Ireland: Aisling · 27-07-2020 2:46pm

massy086 wrote: »

App is down again poor service maybe time to switch banks

Hi There,

[font=Helvetica, sans-serif] [/font]
Thanks for reaching out to us here on Boards.ie today.

We are currently experiencing technical difficulties with our New Mobile App. This is being investigated by our Support Team as a high priority to ensure this is resolved ASAP.

Just to mention, you can still access your online banking account on the desktop/web version of Banking 365.

We're very sorry for any inconvenience caused.

Thanks, Aisling

blade1 · 28-07-2020 5:34pm

What's going on with the app now.
Put in my 3 digits and this pops up.
Can't go any further.

I know the usual response well by now.... sorry, will pass on feedback, use 365 online for the meantime bla bla bla.

What's the point in having an app if we have to keep using the website??
It's a like a comedy of errors at this stage!

nicnac · 28-07-2020 6:10pm

I went to use our yesterday and got some sort of error.
I don't trust it, if it's that flakey there could well be security issues with it.

Ohmeha · 28-07-2020 9:55pm

Yeah same for error for me each time, this 'new modern app' turning out to be some success for BOI

igCorcaigh · 28-07-2020 10:00pm

nicnac wrote: »

I went to use our yesterday and got some sort of error.
I don't trust it, if it's that flakey there could well be security issues with it.

The app was down for maintenance yesterday, possibly related to that?

I've been finding it a great improvement (although still very sparse in terms of features).

The old app was freezing when entering my pin, very annoying.

New App

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