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New App

  • 01-07-2020 4:45am
    #1
    Registered Users, Registered Users 2 Posts: 12,606 ✭✭✭✭


    Is this really what took years to come out?
    Slightly newer look but nothing of importance changed?

    Also new app icon wont add to my home screen or app drawer so have to go to play store to open it each time.


«1

Comments

  • Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    Hi blade1, 

    Thanks for reaching out to us here on Boards.ie this morning. 

    I'm very sorry to hear you feel this way about the New Mobile App. Please be assured I will pass this on as feedback on your behalf. 

    The new app has 50% greater functionality than the previous version with new services including management of direct debits and standing orders, view and download statements and the ability to filter up to 12 months’ transaction history.
     
    The first version of the new Mobile App is the foundation and underpinning platform from which we will deliver enhanced customer experiences based on what our customers want. Built on new more agile technology, it will deliver new and better functionality to customers at a faster rate than ever before.


    The new Icon should update automatically on your phone home screen. It may be best to attempt to delete and redownload the app to see if this resolves the issue with the Icon. 


    [font=Calibri Light, sans-serif]Thanks, Aisling[/font]


  • Registered Users, Registered Users 2 Posts: 12,606 ✭✭✭✭blade1


    Not even a fingerprint login in this day and age?


  • Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    blade1 wrote: »
    Not even a fingerprint login in this day and age?
    Thanks for getting back in touch with us here on Boards.ie. 

    Please be assured all of our customers' feedback is important to us, and I will certainly pass this on as feedback on your behalf. 

    Thanks, Aisling


  • Registered Users, Registered Users 2 Posts: 247 ✭✭nicnac


    I just get a blank white screen when I launch the new app. The old app was working fine..


  • Registered Users, Registered Users 2 Posts: 7,219 ✭✭✭jos28


    I'm also getting a white screen when launching the app. I've uninstalled and reinstalled it and cannot get past the Enter your ID page. Can you help please 


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  • Registered Users, Registered Users 2 Posts: 247 ✭✭nicnac


    jos28 wrote: »
    I'm also getting a white screen when launching the app. I've uninstalled and reinstalled it and cannot get past the Enter your ID page. Can you help please 


    I'm on Android version 9, It's a Hauwei.
    It's really odd because it worked the other day when I completed the setup. Looking forward to seeing the new features once the teething problems are sorted ðŸ‘


  • Registered Users, Registered Users 2 Posts: 247 ✭✭nicnac


    It is working now!


  • Closed Accounts Posts: 483 ✭✭Bank of Ireland: Richard F


    Hi Nicnac, we’re glad to hear you got sorted. Feel free to get back in touch if we can help with anything else.

    @Jos28, we’re sorry to hear this. If you are still experiencing this difficulty, can we ask you to send us a DM? We’ll be happy to look into this further for you.

    Thanks,
    Richard


  • Registered Users, Registered Users 2 Posts: 247 ✭✭nicnac


    Hi Nicnac, we’re glad to hear you got sorted. Feel free to get back in touch if we can help with anything else.

    @Jos28, we’re sorry to hear this. If you are still experiencing this difficulty, can we ask you to send us a DM? We’ll be happy to look into this further for you.

    Thanks,
    Richard

    It is actually down again this morning, a different error.

    "The Server Cannot be reached". I have full internet connection here...


  • Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    nicnac wrote: »
    Hi Nicnac, we’re glad to hear you got sorted. Feel free to get back in touch if we can help with anything else.

    @Jos28, we’re sorry to hear this. If you are still experiencing this difficulty, can we ask you to send us a DM? We’ll be happy to look into this further for you.

    Thanks,
    Richard

    It is actually down again this morning, a different error.

    "The Server Cannot be reached". I have full internet connection here...
    Hi Nicnac, thanks for reaching out to us here on Boards.ie. 

    At the moment our new mobile app is undergoing some maintenance and should be back up and running as normal shortly. 

    Rest assured you can certainly still log on to www.365Online.com through a web browser. 

    We apologise for any inconvenience caused. 

    I hope that this information helps. Please feel free to get back in touch with us here if you have any further queries. 

    Thanks, Eve 


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  • Registered Users, Registered Users 2 Posts: 12,606 ✭✭✭✭blade1


    Getting this now.
    Looks like another 3 years needed on development 
    Screenshot-20200704-103654.jpg


  • Registered Users, Registered Users 2 Posts: 12,606 ✭✭✭✭blade1


    And this now.

    This happens on WiFi and the other one happens on 4g

    Screenshot-20200704-111209.jpg


  • Closed Accounts Posts: 30 Koolguy


    Have they done anything about the problems with real time balances or just smartened up the app


  • Registered Users, Registered Users 2 Posts: 19,026 ✭✭✭✭adox


    It’s down for scheduled maintenance.  Was supposed to be until 9.30 this morning I think but still wasn’t working for me at 10.00. Now getting a message to say maintenance until 12.30!


    On the app itself, it’s clunky as hell. It has more functionality but looks a lot worse, is much slower.  No fingerprint support in 2020 is laughable really. 

    Apple/Google Pay is a pipe dream at this stage. 


  • Registered Users, Registered Users 2 Posts: 12,606 ✭✭✭✭blade1


    adox wrote: »
    It’s down for scheduled maintenance.  Was supposed to be until 9.30 this morning I think but still wasn’t working for me at 10.00. Now getting a message to say maintenance until 12.30!


    On the app itself, it’s clunky as hell. It has more functionality but looks a lot worse, is much slower.  No fingerprint support in 2020 is laughable really. 

    Apple/Google Pay is a pipe dream at this stage. 
    Fear not, fingerprint login will arrive circa 2035!


  • Registered Users, Registered Users 2 Posts: 2,402 ✭✭✭Westernyelp


    adox wrote:
    Apple/Google Pay is a pipe dream at this stage.

    This is pushing me towards closing my account at this stage. It's a joke


  • Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    Hi all, thanks for getting in touch with us here on Boards.ie. 

    Our new mobile is currently undergoing maintenance and so customers should be able to log on to their online banking through the app again shortly. 

    Please be assured that in the meantime you can still log on to www.365Online.com through a web browser. 

    We apologise for any inconvenience caused. 

    I hope this information is helpful. If you’ve any further queries please don’t hesitate to get back in touch with us here, we’ll certainly do our best to help. 

    Thanks, Eve 


  • Closed Accounts Posts: 30 Koolguy


    BOI seems to be oldschool when it comes to technology


  • Registered Users, Registered Users 2 Posts: 234 ✭✭KingCong


    Hi all, thanks for getting in touch with us here on Boards.ie. 

    Our new mobile is currently undergoing maintenance and so customers should be able to log on to their online banking through the app again shortly. 

    Please be assured that in the meantime you can still log on to www.365Online.com through a web browser. 

    We apologise for any inconvenience caused. 

    I hope this information is helpful. If you’ve any further queries please don’t hesitate to get back in touch with us here, we’ll certainly do our best to help. 

    Thanks, Eve 

    It's still not working, something has obviously gone wrong, can't imagine maintenance would be scheduled for a Saturday afternoon.

    The app itself is just a gloss of paint over the old one with a few basic additions like viewing statements that should have been in the old app anyway. If this is all that's been produced after years of delays I despair about when we'll get more useful features like spending analytics, real time transaction notifications, Google/Apple Pay, fingerprint unlock etc. Are there any plans to update 365 online? It looks like something from the 90s.

    Looks like it might finally be time to start investigating which bank to switch my accounts too.


  • Registered Users, Registered Users 2 Posts: 12,606 ✭✭✭✭blade1


    Maintenance until 10pm it's saying now.
    How bad are things when it needs that much maintenance after a couple of days?


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  • Registered Users, Registered Users 2 Posts: 9,199 ✭✭✭Tow


    Almost 11pm and still down.

    When is the money (including lost growth) Michael Noonan took in the Pension Levy going to be paid back?



  • Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    Hi All, 

    Thanks for taking the time to get in touch with us here on boards. 

    We would like to apologise to our android users for the disruption caused by maintenance on the new mobile app over the weekend. We can assure you that the app is now working as normal. 

    At all times the main website was operating and fully accessible for our customers. Please feel free to get to back in touch if we can help with anything else. 

    Thanks Jen


  • Registered Users, Registered Users 2 Posts: 34,679 ✭✭✭✭NIMAN


    My old app worked perfectly for years.

    Updated today and it won't start. Keeps aborting on start up.

    Absolutely no use. Tried uninstalling and downloading again. Still no good.


  • Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    NIMAN wrote: »
    My old app worked perfectly for years.

    Updated today and it won't start. Keeps aborting on start up.

    Absolutely no use. Tried uninstalling and downloading again. Still no good.
    Hi NIMAN,

    Thanks for getting in touch with us here today. We are very sorry to hear that this has been your experience. We would suggest contacting our mobile migration team on 0818200362 and one of our colleagues will be happy to go through the migration with you. 

    Our team is available to take your call until 5pm and would be happy to help talk you through this. 

    I hope this helps. 

    Thanks Jen


  • Registered Users, Registered Users 2 Posts: 34,679 ✭✭✭✭NIMAN


    Is that a charged number? 0818?

    Is there a direct 01 number I could ring?


  • Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Hi NIMAN 

    Thanks for checking in with us on the contact number.

    Yes certainly, you can also dial 01 4044000 and a colleague can transfer you to our Mobile Migration Team. 

    The 0818 would not be a freephone number, you could contact with your mobile provider to check further on the charge.  

    We do hope this helps,

    Many thanks 
    Alison


  • Registered Users, Registered Users 2 Posts: 12,606 ✭✭✭✭blade1


    Just in case anyone isn't aware

    [font=opensans, Arial, sans-serif]From 1 December 2019, calls to 1850, 1890, 0818 and 076 Non-Geographic Numbers (NGNs) will cost no more than calling a landline number and will be included in your bundle of call minutes if your bundle includes landline calls.[/font]


  • Registered Users, Registered Users 2 Posts: 2,094 ✭✭✭Ohmeha


    App is down again...


  • Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    Ohmeha wrote: »
    App is down again...
    Hi There, 

    Thanks for getting in touch with us here on Boards.ie. 

    Our New Mobile App is currently under scheduled maintenance. You should have full access to the desktop version of Banking 365 in the meantime. 

    Thanks, Aisling


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  • Registered Users, Registered Users 2 Posts: 477 ✭✭stronglikebull


    I just got a text from BOI telling me the old app is no longer available and to install the new one.  I see it's already updated to the new version on my phone, but when trying to register the device, it fails and tells me my device is not registered.  This is just an utter failure, and should be removed from the app store.  Look at the reviews there, it's not working for pretty much anyone.  That was 1.4 billion euro well spent. 


  • Registered Users, Registered Users 2 Posts: 4,565 ✭✭✭jaffa20


    I just got a text from BOI telling me the old app is no longer available and to install the new one.  I see it's already updated to the new version on my phone, but when trying to register the device, it fails and tells me my device is not registered.  This is just an utter failure, and should be removed from the app store.  Look at the reviews there, it's not working for pretty much anyone.  That was 1.4 billion euro well spent. 
    Same here. I wonder is it not supported on old android phones.


  • Registered Users, Registered Users 2 Posts: 34,679 ✭✭✭✭NIMAN


    So I called BoI technical support late last week after installing the new app and it wouldn't even open for me.

    They didn't inspire me with any confidence.

    1st guy I spoke to cut me off just after I asked a question as to what the issue might be.
    2nd guy said he was "app technical support" when I asked to be put through to them, then proceeded to take my number and said he'd get "technical support" to call me if they can work out what is causing my app not to work.

    I still haven't heard from them. Don't expect to either. What a mess. 


  • Registered Users, Registered Users 2 Posts: 2,402 ✭✭✭Westernyelp


    NIMAN wrote:
    I still haven't heard from them. Don't expect to either. What a mess.


    Don't worry. There will be someone along here tomorrow to reassure you with a meaningless stock reply.


  • Registered Users, Registered Users 2 Posts: 4,565 ✭✭✭jaffa20


    App works for me and was able to register device.


  • Closed Accounts Posts: 265 ✭✭Bank of Ireland: Megan


    I just got a text from BOI telling me the old app is no longer available and to install the new one.  I see it's already updated to the new version on my phone, but when trying to register the device, it fails and tells me my device is not registered.  This is just an utter failure, and should be removed from the app store.  Look at the reviews there, it's not working for pretty much anyone.  That was 1.4 billion euro well spent. 
    Hi stronglikebull,

    Thanks for getting in touch with us here on Boards.ie.

    I am really sorry to hear that you're having this difficulty registering with the new app. I am aware that yesterday evening there were some technical difficulties however, these were since resolved since 8:30pm. 

    If you are still having these difficulties this morning, please contact our dedicated Mobile Migration Team on 0818200362. One of my colleagues will be happy to look into this further for you.

    I would like to apologize for any inconvenience caused. If there is anything else we can help with, we are available on Twitter @talktoBOI and Facebook. 

    Have a great day and take care. 

    Many thanks,
    Megan


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  • Closed Accounts Posts: 265 ✭✭Bank of Ireland: Megan


    NIMAN wrote: »
    So I called BoI technical support late last week after installing the new app and it wouldn't even open for me.

    They didn't inspire me with any confidence.

    1st guy I spoke to cut me off just after I asked a question as to what the issue might be.
    2nd guy said he was "app technical support" when I asked to be put through to them, then proceeded to take my number and said he'd get "technical support" to call me if they can work out what is causing my app not to work.

    I still haven't heard from them. Don't expect to either. What a mess. 
    Hi Niman,

    Thanks for getting in touch with us.

    I am really sorry that you haven't received a call back in relation to this.

    There had been some technical difficulties with the app yesterday evening, but this was resolved by approx 8:30pm. It seems customers were having similar difficulties to you, not having the facility to open the app.

    If you are still having this difficulty this morning, please contact our dedicated Mobile Migration Team on 0818200362. One of my colleagues on this team can certainly help and look into this further for you.

    I apologize for the inconvenience and I hope this is sorted for you ASAP

    Have a lovely day.

    Many thanks, 
    Megan 


  • Registered Users, Registered Users 2 Posts: 956 ✭✭✭Poncke


    I just got a text from BOI telling me the old app is no longer available and to install the new one.  I see it's already updated to the new version on my phone, but when trying to register the device, it fails and tells me my device is not registered.  This is just an utter failure, and should be removed from the app store.  Look at the reviews there, it's not working for pretty much anyone.  That was 1.4 billion euro well spent. 
    Same here, telling me I have no internet. 200Mbps is no internet to BOI, tells you all you need to know. 


  • Registered Users, Registered Users 2 Posts: 956 ✭✭✭Poncke


    Took you 5 years to create a new GUI...well done, still no contactless payments, not holding my breath for that one. Shambles. 


  • Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Poncke wrote: »
    I just got a text from BOI telling me the old app is no longer available and to install the new one.  I see it's already updated to the new version on my phone, but when trying to register the device, it fails and tells me my device is not registered.  This is just an utter failure, and should be removed from the app store.  Look at the reviews there, it's not working for pretty much anyone.  That was 1.4 billion euro well spent. 
    Same here, telling me I have no internet. 200Mbps is no internet to BOI, tells you all you need to know. 
    Hi Poncke,

    The issue was resolved yesterday evening so you shouldn't be experiencing any further difficulties. Have been trying to register your device today? 

    Thanks
    Tara


  • Registered Users, Registered Users 2 Posts: 34,679 ✭✭✭✭NIMAN


    NIMAN wrote: »
    So I called BoI technical support late last week after installing the new app and it wouldn't even open for me.

    They didn't inspire me with any confidence.

    1st guy I spoke to cut me off just after I asked a question as to what the issue might be.
    2nd guy said he was "app technical support" when I asked to be put through to them, then proceeded to take my number and said he'd get "technical support" to call me if they can work out what is causing my app not to work.

    I still haven't heard from them. Don't expect to either. What a mess. 
    Hi Niman,

    Thanks for getting in touch with us.

    I am really sorry that you haven't received a call back in relation to this.

    There had been some technical difficulties with the app yesterday evening, but this was resolved by approx 8:30pm. It seems customers were having similar difficulties to you, not having the facility to open the app.

    If you are still having this difficulty this morning, please contact our dedicated Mobile Migration Team on 0818200362. One of my colleagues on this team can certainly help and look into this further for you.

    I apologize for the inconvenience and I hope this is sorted for you ASAP

    Have a lovely day.

    Many thanks, 
    Megan 
    Sorry but I will not be calling again. You took my details and said I would be called back. Its a measure of how a business treats their customers that they have the decency to do what they said they'd do.

    As for the app not working yesterday for a period of time, that has nothing to do with my issues. My new app has NEVER worked since I installed it. The old one worked perfectly for years. The new app is the issue as can be clearly seen on this forum and in the comment section on the PlayStore.

    I will just put up without an app for now. Until your developers get their act together. 


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  • Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    NIMAN wrote: »
    NIMAN wrote: »
    So I called BoI technical support late last week after installing the new app and it wouldn't even open for me.

    They didn't inspire me with any confidence.

    1st guy I spoke to cut me off just after I asked a question as to what the issue might be.
    2nd guy said he was "app technical support" when I asked to be put through to them, then proceeded to take my number and said he'd get "technical support" to call me if they can work out what is causing my app not to work.

    I still haven't heard from them. Don't expect to either. What a mess. 
    Hi Niman,

    Thanks for getting in touch with us.

    I am really sorry that you haven't received a call back in relation to this.

    There had been some technical difficulties with the app yesterday evening, but this was resolved by approx 8:30pm. It seems customers were having similar difficulties to you, not having the facility to open the app.

    If you are still having this difficulty this morning, please contact our dedicated Mobile Migration Team on 0818200362. One of my colleagues on this team can certainly help and look into this further for you.

    I apologize for the inconvenience and I hope this is sorted for you ASAP

    Have a lovely day.

    Many thanks, 
    Megan 
    Sorry but I will not be calling again. You took my details and said I would be called back. Its a measure of how a business treats their customers that they have the decency to do what they said they'd do.

    As for the app not working yesterday for a period of time, that has nothing to do with my issues. My new app has NEVER worked since I installed it. The old one worked perfectly for years. The new app is the issue as can be clearly seen on this forum and in the comment section on the PlayStore.

    I will just put up without an app for now. Until your developers get their act together. 
    Hi NIMAN

    Thanks for coming back to us on this. 

    So sorry to hear a return call was not received by the Migration App Team. We would gladly arrange this for you, if you would like to send us a PM with your full name, Branch account is linked to and your contact number please. 

    Just to add, the Team are available daily from 10am until 4pm. If there is a preferred time and day within these hours you would like the call back we can certainly facilitate this for you. 

    Apologies again for the experience so far, we understand this has been frustrating and also time consuming for you. 

    We hope to hear from you soon, 

    Many thanks
    Alison


  • Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭massy086


    NIMAN wrote: »
    Sorry but I will not be calling again. You took my details and said I would be called back. Its a measure of how a business treats their customers that they have the decency to do what they said they'd do.

    As for the app not working yesterday for a period of time, that has nothing to do with my issues. My new app has NEVER worked since I installed it. The old one worked perfectly for years. The new app is the issue as can be clearly seen on this forum and in the comment section on the PlayStore.

    I will just put up without an app for now. Until your developers get their act together. 
    Be prepared to have no app for 5years it took them this long to put out this crap app, and still no apple/Google pay.


  • Closed Accounts Posts: 309 ✭✭Bank of Ireland: Eve


    Hi Massy086, thanks for getting in touch with us here on Boards.ie. 

    We’re sorry to hear that you feel this way.  

    We appreciate you taking the time to share your feedback in relation to our new app with us here and we’ll be sure to pass it on to our development team. 

    In relation to Google and Apple Pay, we do intend to introduce phone payments in the future. Please be assured that as soon as we can confirm timings we’ll advise our customers. 

    If you’ve any further feedback or queries please don’t hesitate to get in touch with us here. 

    Thanks, Eve 


  • Registered Users, Registered Users 2 Posts: 34,679 ✭✭✭✭NIMAN


    I don't mean to be rude here, but the replies from the reps are simply generic ones, they could almost be posted by bots.

    No offence meant, I'm sure you are only saying that you're told to.


  • Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭massy086


    App is down again poor service maybe time to switch banks


  • Closed Accounts Posts: 487 ✭✭Bank of Ireland: Aisling


    massy086 wrote: »
    App is down again poor service maybe time to switch banks
    Hi There, 

    [font=Helvetica, sans-serif] [/font]
    Thanks for reaching out to us here on Boards.ie today. 


    We are currently experiencing technical difficulties with our New Mobile App. This is being investigated by our Support Team as a high priority to ensure this is resolved ASAP. 


    Just to mention, you can still access your online banking account on the desktop/web version of Banking 365. 


    We're very sorry for any inconvenience caused.


    Thanks, Aisling


  • Registered Users, Registered Users 2 Posts: 12,606 ✭✭✭✭blade1


    What's going on with the app now.
    Put in my 3 digits and this pops up.
    Can't go any further.

    I know the usual response well by now....  sorry, will pass on feedback, use 365 online for the meantime bla bla bla.

    What's the point in having an app if we have to keep using the website??
    It's a like a comedy of errors at this stage!

    Screenshot-20200728-172806.jpg


  • Registered Users, Registered Users 2 Posts: 247 ✭✭nicnac


    I went to use our yesterday and got some sort of error. 
    I don't trust it, if it's that flakey there could well be security issues with it. 


  • Registered Users, Registered Users 2 Posts: 2,094 ✭✭✭Ohmeha


    Yeah same for error for me each time, this 'new modern app' turning out to be some success for BOI


  • Moderators, Recreation & Hobbies Moderators Posts: 11,901 Mod ✭✭✭✭igCorcaigh


    nicnac wrote: »
    I went to use our yesterday and got some sort of error. 
    I don't trust it, if it's that flakey there could well be security issues with it. 

    The app was down for maintenance yesterday, possibly related to that?

    I've been finding it a great improvement (although still very sparse in terms of features).

    The old app was freezing when entering my pin, very annoying.


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