E global central

Still awaiting my refund and f all comms from eglobal

blowin3 wrote: »

I have only seen this tread. I bought a camera and lens for over 2k than I saw all this bad press. I payed with PayPal but have noticed it has not been deducted from visa card yet. Is this normal can I stop payment or take the chance and if it does not work make a claim with PayPal?

Now I got this update a new tracking number that transfers me to DPD and the following message on DPD site. Is this legit or just a way of keeping me cool?

Time DPD parcel centre Parcel status
20.01.2021 08:15 DPD data centre
Order information has been transmitted to DPD.

javiercarrillo wrote: »

If it makes you feel better, we are in the same boat. I also ordered on the same day, camera equipment for about the same value, also paid with PP and, like you, the only update I've seen so far is that the pickup info (no the parcel itself) has been sent to GLS. OMG, your name is not Javier too, is it? haha

I'm not worried just yet (since people seem to say that they do deliver, even if it takes forever), but I'm keeping an eye anyway.

I am a little worried but like you must wait. But if by next week noting concert but updates I will put in a claim with PP not worth taking chance with 2k.

javiercarrillo wrote: »

Same here. I am waiting until next week and after that I will put in a claim with PP too.

Things are looking good its in the DPD system

Date Time City Parcel status
27.01.2021 02:22 Puurs (BE)
In transit.
26.01.2021 15:30 Mechelen (BE)
In transit.
20.01.2021 08:15 DPD data centre
Order information has been transmitted to DPD.

javiercarrillo wrote: »

Yeah, same here too. According to GLS' website, parcel is now in France and on its way here

27/01/2021 05:22 The parcel has reached the parcel center. France CARVIN
27/01/2021 05:22 The parcel has left the parcel center. France CARVIN
26/01/2021 13:34 The parcel has left the parcel center. France CARVIN
25/01/2021 19:38 The parcel has left the parcel center. Netherlands
25/01/2021 19:38 The parcel was handed over to GLS. Netherlands
20/01/2021 07:14 The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS. Netherlands


Now I just hope they don't send me a brick in the box! :pac:

I am still wary of them hopefully it won't get lost but hopeful at this stage .

Immelman wrote: »

Btw better tracking info on the GLS.NL site v GLS.IE

Have you had any updates? I have had noting just that parcel in Holland since the 28th.

FWIW, I've made a fair amount of orders on Thomann.de (a very reputable vendor) and, no matter when Thomann hands the goods to DHL or UPS (the couriers they work with), my parcels always sit in some DHL/UPS warehouse until the following weekend, so they only reach Ireland on Sunday night/Mondays mornings.

It's like they get everything together and then have a single weekly shipment to Ireland, which I guess makes sense for them.

So, maybe DPD does the same. Maybe they'll send your parcel (along with others) over the weekend.

blowin3 wrote: »

Hopefully but you for sure will receive yours next week.

Hey, just to let you know I got my parcel and... it was not a brick!

Still testing the product to make sure everything works well however the parcel was very well packed and everything inside seemed new (packaging, stickers, manuals, etc.).

I hope you get yours soon!

At long last it finally arrived. So not a scam but you have to wait for delivery and always pay with PayPal best advice .

Immelman wrote: »

Escalated case with PayPal on the 15/1 they keep on pushing out the date. Latest date on PayPal now 22/2. Majorly pissed off with Eglobal, GLS and PayPal never again

Sorry to hear that. I had thought about buying a new lens but not worth the risk even though all went ok for me. Hopefully you will get sorted soon.

Unfortunately I'm in a situation fighting with eGlobalcentral for a refund for couple of items worth €240 in total (incl. insurance!). The GLS tracking number shows the parcel to be "stuck" in Carvin/France since January the 19th:eek:.
And absolutely no movement on it since. Opened up PayPal claim first on 22nd of February (yes, I'm a very patient person!), no response from eGlobal whatsoever. So waited for another two weeks and escalated the case to PayPal. EGlobal came back with a tracking link as a response:rolleyes:

PayPal currently keeps pushing the resolution date, as of today 21st of March expected to be case closed.

I also rang GLS Ireland and they confirmed the package has never landed in Ireland and might be more than likely a LOST ITEM case.

EGlobal order changed to PayPal reversed in the meantime. Does that mean I will get the money back? Also did anybody else dealing with eGlobal go through a lengthy refund process happening as well?:(

Pxddy wrote: »

I have ordered Samsung Galaxy s20 plus from eglobal eu
They showed tracking on their website till when parcel reached in Europe. After that it was linked to GLS and now it's 3rd day today it is stuck in Carvin, France.
18/03/2021 08:57
The parcel has reached the parcel center.
France CARVIN
18/03/2021 05:15
The parcel has reached the parcel center.
France CARVIN
18/03/2021 05:15
The parcel has left the parcel center.
France CARVIN
17/03/2021 04:47
The parcel has reached the parcel center.
France CARVIN
17/03/2021 04:47
The parcel has left the parcel center.
France CARVIN
16/03/2021 17:39
The parcel has left the parcel center.
France CARVIN
15/03/2021 22:10
The parcel has left the parcel center.
Netherlands
15/03/2021 22:09
The parcel was handed over to GLS.
Netherlands
09/03/2021 07:15
The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.

I'd say you are still fine and all you can do is to keep waiting. Give it at least a full week, perhaps even 2 weeks for the next update to go through. EGlobalcentral can be slow...very slow.

My cargo's been stuck in Carvin since January the 19th 2021... and still no PayPal refund:pac: PayPal pushed the estimated case closure to 25th of March. I don't like it a bit:/

Thought I'd share my ongoing PayPal refund torture from eGlobal central. So believe or not PayPal just got back to me, the buyer looking for another evidence, lemme quote here: the proof of shipment showing item received:eek:

PayPal now says that eGlobal Central provided them with good enough evidence that the they shipped the item. At no point did I question that, but OK:pac:.

The tracking information clearly states, on both GLS Group EU website and Netherlands GLS website that the item's last known location was on January 19th(!) in Lille/Carvin in France.

How exactly am I supposed to provide a proof of shipment showing item received when it hasn't been received in 1st place!?

Fun fact: I've paid the extra fee for eGlobal's Insured Economy Shipping in case the item purchased gets delivered damaged/not as described/missing parts or ... wait for it... if it gets lost in transit. I purchased the thing on December 27th 2020. Four months later: no item, no refund.

I must wonder what is PayPal's protection good for then:mad: I mean even rang GLS Ireland and their agent confirmed (over the phone) the item never landed in the country!


Anyway, I shall hear from PayPal within the next 3 days...

Oletimer wrote: »

Do not give up. Stick with it. PayPal will come good in the end.


I had the same experience dealing with that Chinese company, based in Hong Kong that I railed against having bought a lens from them on Black Friday November.


For some weird reason, PayPal charged me £12 claiming that TobyDeals-UK had not received a final instalment as part of their Pay in 3 scheme. After blowing my top at them, showing them evidence, they refunded that charge.

Thanks for your kind support:). It's a nightmare, so it is. Mind to share what kind of evidence did you actually have to use to win the PayPal claim in your favour? Because my only evidence is GLS website tracking information, which PayPal seems to believe as if the bloody thing from eGlobal got delivered. But it's crystal clear from the tracking progress that it got stuck in France more than 60 days ago:(

Oletimer wrote: »

As the item I purchased, a lens, was bought under the PayPal-offered Pay in 3 scheme, which was linked to my Debit Card, after 2 instalments,when the Chinese company claimed they had not received the 3rd and final instalment, PayPal instantly took their side.



I threatened to take PayPal to the Financial Services Authority by producing a snapshot of the actual debit card deduction from my bank.


That made PayPal backtrack and they made the refund. Hope this helps you.

Ah alright. I'm in a different position, but another ex eGlobal buyer positive feedback experience gives me some hope for winning the claim. Fingers crossed:o

FINAL UPDATE:
Right so, just a quick note here - PayPal's decided in my favour today. I'm relieved, there was €240 at stake. Had to do a good bit to get there. Quoted eGlobal Central website on their insurance policy, provided GLS EU and Netherlands tracking links as circumstantial evidence. Seems like that did the trick. So yeah, after more than 120 days, it's all good again:p

What a good salutary lesson to all, and thanks to all the posts warning to steer away from eGlobal.

Likewise, I add, be aware how eBay adds its own Seller Feedback in between asking Buyers for Feedback when purchases are made. In March 2021, I ordered a wireless remote control for my Nikon system, an alternative to Nikon's own branded remote, which is very expensive, so got it from a Korean seller on eBay.

They took even longer than Hong Kong-based and China-based dealers, as it took them over 2 months to deliver a small package. When I went to add a negative Feedback, lo and behold, eBay have added their own glowing Feedback to sweeten a Seller !!:mad:

So, beware of eBay buffing up dodgy Sellers.