GoMo Coverage Issues

2012paddy2012 · 01-11-2019 10:01pm #1

Find the service brutal... Keel dropping internet... Want to cancel but no one on chat.. Going over the 14 days.. As a result.. How comreg allow it I don't know.. Can't ring to cancel.. No one on chat.

20 quid gone already...
The old adage is the....

If it seems to good to be true it probably is..
Will become more congested as more sign up... Typical Irish...

I'm adjacent Dublin... Very little 4G ....virgin media back to.. 4G everywhere ...something needs to be done about this carry on

Be aware

physioman · 01-11-2019 10:07pm

2012paddy2012 wrote: »

Find the service brutal... Keel dropping internet... Want to cancel but no one on chat.. Going over the 14 days.. As a result.. How comreg allow it I don't know.. Can't ring to cancel.. No one on chat.

20 quid gone already...
The old adage is the....

If it seems to good to be true it probably is..
Will become more congested as more sign up... Typical Irish...

I'm adjacent Dublin... Very little 4G ....virgin media back to.. 4G everywhere ...something needs to be done about this carry on

Be aware

Yeah brutal customer service. Can't comment on data speeds. Thankfully only a 30 day contract so you can cancel but still unacceptable

Davy · 01-11-2019 10:16pm

Title updated from GoMo.

TheDriver · 01-11-2019 11:28pm

2 Sims arrived quickly. Port worked perfectly. Data speeds sane as eir. Contacted CS about 2 things and got messenger reply quickly and live chat on other occasion. Couldn't fault them from my perspective.

Briain O Loinsigh · 03-11-2019 12:06am

Straight forward connection here , no porting.
1mb download connection with perfect signal,16mb up.

Obviously no infrastructure to support 4g.

Always get 70mb with Vodafone.

Lissavane · 03-11-2019 12:27am

Briain O Loinsigh wrote: »

Straight forward connection here , no porting.
1mb download connection with perfect signal,16mb up.
Obviously no infrastructure to support 4g.
Always get 70mb with Vodafone.

Strange report. I'd be astonished if your download speed with Gomo is 1 Mb, while upload speed is 16 Mb. And without 4G?
70 Mb with Vodafone is impressive. Obviously that's 4G.

Pen Rua · 03-11-2019 12:28am

Briain O Loinsigh wrote: »

Straight forward connection here , no porting.
1mb download connection with perfect signal,16mb up.

Obviously no infrastructure to support 4g.

Always get 70mb with Vodafone.

GoMo utilises Eir's network.

Briain O Loinsigh · 03-11-2019 12:51am

Pen Rua wrote: »

GoMo utilises Eir's network.

I think it's a great network for younger people , it's like having a credit card with a cap on it ðŸ™‚

Not for me I think , my phone keeps waiting on packets.

Gooser14 · 03-11-2019 5:11pm

Lissavane wrote:

Strange report. I'd be astonished if your download speed with Gomo is 1 Mb, while upload speed is 16 Mb. And without 4G? 70 Mb with Vodafone is impressive. Obviously that's 4G.

Why would be astonished? I'm currently with Three and my upload speeds nearly always exceed my download speeds. That's on 4G.

davidjtaylor · 04-11-2019 6:17pm

Been with GoMo for a few days now.

The changeover was painless.

Just checked the 4G speed: 21Mb down, 1 up. Couldn't ask for more.

Board@Work · 06-11-2019 5:37pm

Where are you.
I ported yesterday and mobile data coverage is brutal. In Sandyford, M50 and Bray, little connection but most times no data connection whatsoever even though phone registers 4g with bars

dvdman1 · 06-11-2019 5:43pm

Gomo coverage is identical to Eir as its the same network...was with eir and moved to gomo, all went painless and the service is exactly the same for half the price.

marsbar1 · 06-11-2019 7:14pm

It might be the same network as Eir but don't assume the speeds will be the same. It is likely to be traffic shaped considering the amount of users for such a cheap price. Time will tell, I'll report back. I'm not used to fast internet anyway where I am so any internet is good with me!

punisher5112 · 06-11-2019 7:16pm

See 3 is matching for some of their customers

ED E · 06-11-2019 7:29pm

marsbar1 wrote: »

It might be the same network as Eir but don't assume the speeds will be the same. It is likely to be traffic shaped considering the amount of users for such a cheap price. Time will tell, I'll report back. I'm not used to fast internet anyway where I am so any internet is good with me!

No sign of it.

Amount of users

Not really. Eir have 19.5% of a market of 6.1 million subs. That means they already had 1159000 subs or are seeing an 8.6% rise in subs. Those subs will be heavily weighted towards data whores but the same can be said for the rakes of Three PAYG customers with AYCE data.

marsbar1 · 06-11-2019 9:24pm

Yes but Three charge much more for AYCE. The no call centre or store model will save them a lot though. I hope you are right.

Heraldoffreeent · 06-11-2019 10:07pm

punisher5112 wrote: »

See 3 is matching for some of their customers

Really?

punisher5112 · 06-11-2019 10:11pm

Heraldoffreeent wrote: »

Really?

Yes loads of 3 customers on saying they went onto chat to cancel and eventually got an offer down to match and some got phone calls to stay....

Heraldoffreeent · 06-11-2019 10:12pm

punisher5112 wrote: »

Yes loads of 3 customers on saying they went onto chat to cancel and eventually got an offer down to match and some got phone calls to stay....

Is that for Prepaid or Bill pay do you know?

punisher5112 · 06-11-2019 10:14pm

Heraldoffreeent wrote: »

Is that for Prepaid or Bill pay do you know?

Prepay as those that were out of contract from bill got offered too as they said they were moving.

Seen some were called and asked were they moving to GoMo and if they matched it would they stay.

sim_eire · 08-11-2019 10:34am

Hi all, is anyone failing to receive SMS from certain people since moving to GOMO? A few of my contacts have sent SMS to me but I have not received these. ALSO AIB verification SMS is not coming through when trying to setup mobile banking. GOMO support response was "If you're having problems receiving SMS from a bank or other organisation we advise you to contact them directly with your query. We have found in some of these scenarios that these messages are being sent using a route that we cannot support. Unfortunately, there is nothing that can be done at our end to facilitate the messages being delivered to your phone at this time. " which does not help at all!

Gooser14 · 08-11-2019 10:45am

I've received verification codes from Revolut ok.

Bluefoam · 08-11-2019 1:58pm

I've had a flawless experience over the past few weeks. Hardly even thought about the switch until I saw this theread... My entire family and at least 5 collegues have switched and not a single one has had issues...

Really delighted, thank you GoMo

Gazzmonkey · 09-11-2019 3:15pm

Got the sims yesterday, happy with the call quality & sms works fine. But data is not great, though that's probably due to old house with thick walls and forest all around. I get 4G outside but anywhere else inside I only get E and never 3G, but with Three I do get 3G inside so looks like I'm in a bad area for Eir's 3G.

One good thing is when I do get 4G on gomo it stays on it until I go back inside. With Three it never stays on 4G for long, keeps dropping to H then E then back 4G every few minutes. Gomo doesn't seem to do that.

Lennyzip · 09-11-2019 8:03pm

Was out today and got 61 mbs down in Ashbourne village . Flawless . It did go up and down with subsequent tests but that's great . Tbf , I've never had an issue with my location. Only when I checked it in the house last night where I got about 10 mbs down .

kmurph · 09-11-2019 11:38pm

Just to throw in my 2 cents about data coverage. Was in Dublin today and coming back on the bus to Wexford, decided to try streaming from Amazon Prime on my iPhone using the 4g, and absolultly rock solid connection all the way down, no buffering or disconnections. Very happy with it as I barely use my phone as an actual phone to be honest.

fergus1001 · 25-11-2019 2:50pm

if you go over the 80 GB "Fair Usage" they throttle your speed to 25kbps (effectivly cutting you off) nothing works on my phone at this speed

be aware of this

byrnefm · 25-11-2019 10:44pm

Btw has anyone had issues roaming in Northern Ireland? I've found that GoMo doesn't seem to roam automatically (was with Tesco Mobile before that - no issues) and only seems to roam on EE. That network doesn't appear to have the best coverage in the North. In order to roam, I had to keep manually searching for EE if I was driving about.

Breezer · 26-11-2019 2:02am

I forgot I’d switched tbh, until I happened to pull down my notifications and saw “GoMo” written there. I have noticed that my phone hasn’t mysteriously dropped data connection, while still saying it has full signal, since I switched (I previously had this problem on both 3 and Tesco, only on iPhone though, not Android). When I call another GoMo customer I have much better call quality than previous Tesco to Tesco calls. And the phone hasn’t dropped a call, which was happening all the time on Tesco (only since I upgraded to iOS 13, but it’s stopped on the new network, so who knows what the issue was).

Admittedly I haven’t left Dublin in the three weeks since I’ve switched so I can’t comment on signal outside the Pale.

Speedtest result (at 1am) below. Way more than I need tbh. At €9.99 this is fantastic.

Aquos76 · 26-11-2019 1:17pm

Ive an issue in the last few days where my phone keeps dropping signal and I have to power it off and on before it comes back, also getting an increased number of calls dropping and failing.

djkelly99 · 05-12-2019 1:24pm

Aquos76 wrote: »

Ive an issue in the last few days where my phone keeps dropping signal and I have to power it off and on before it comes back, also getting an increased number of calls dropping and failing.

same here, tried out 3 different sims and same result on all of them. All calls drop after 4/5 mins wihtout fail. Same with data connection. Comes up on my phone saying 'No Network Available'. The weird thing is that I've full coverage when it comes back up. It's just that it keeps going in and out. Cancelled them all today, too unreliable. Also, when testing with an original eir sim I've never had issues, so while it might be using the same network it definitely isn't treating it the same way.

And as for customer service....don't even go there. Absolutely useless. Told them about my issues (after waiting on chat for ages), and their solution was 'yeah, nothing we can do, you could try ordering more sim cards again to see if that'll fix it'. Won't be switching networks again anytime soon. Not worth the headache.

dfdream · 10-12-2019 9:16pm

My wife switched to GOMO recently but finds that coverage in Limerick is really bad.
Especially bad in UL area and in Jetland Caherdavin area.

Was all perfect on Vodafone. Its ok having bad spots in country due to terrain but in a city surely thats a joke.

Not sure if its the same on Eir as gomo.

Would use WIFI calling in those areas on WIFI but GOMO doesnt support WIFI calling even though Eir does.

Can see switching back. :mad::mad::mad:

Lissavane · 10-12-2019 9:53pm

dfdream wrote: »

My wife switched to GOMO recently but finds that coverage in Limerick is really bad.
Especially bad in UL area and in Jetland Caherdavin area.

Was all perfect on Vodafone. Its ok having bad spots in country due to terrain but in a city surely thats a joke.

Not sure if its the same on Eir as gomo.

Would use WIFI calling in those areas on WIFI but GOMO doesnt support WIFI calling even though Eir does.

Can see switching back. :mad::mad::mad:

Just had a look at the Eir coverage map and I'm astonished to see areas in greater Limerick City, including those you mention, that only have outdoor 2G and 3G coverage. That would make voice and SMS almost unusable in those places. 4G coverage seems better but I think that's just data. AFAIK, GoMo coverage is identical to Eir.
According to Three's map, their coverage is more or less universal there. A friend had a business in Limerick for some years and all of their phones were on the Three network.

Davy · 10-12-2019 10:56pm

Coverage issue threads merged

Bambaata · 07-01-2020 3:19pm

Getting a bit irritated myself now, constantly getting messages saying i've missed calls from people and I'm in Dublin city centre! Data very very slow often too and I'm not going anywhere near the 80GB. Ive been onto support a few times who don't seem bothered and keep saying that insulation etc could be effecting it despite me clarifying this is inside/outside and right across the country (I'm often in Galway, Leitrim, Meath)

Thankfully I use a dual sim phone with 3 as other network and no issues whatsoever on it so I can flip over when needs be for data etc

New Home · 14-04-2020 7:03pm

About 2 hours ago my internet connection dropped (4g, automatically selected network). I've only been able to reconnect (very patchily) by manually switching to 3g. Anyone else having network problems? I've plenty of allowance left, BTW. Thanks.

Snukka · 14-04-2020 7:20pm

New Home wrote: »

About 2 hours ago my internet connection dropped (4g, automatically selected network). I've only been able to reconnect (very patchily) by manually switching to 3g. Anyone else having network problems? I've plenty of allowance left, BTW. Thanks.

Yes exact same , thank god not just me , I had been messing with settings yesterday and thought I did something but since around 4.30 today my 4g is gone

New Home · 14-04-2020 7:56pm

Must be a network issue, so, thank you. I tried to talk to them via chat, but, yes, you guessed it, the connection got cut off and I got nowhere, and then it was too late and the chat feature was unavailable. I'll try again in the morning (I'm still on a manually selected 3g connection, but it's patchy, patchy, patchy! It keeps disconnecting and I end up having to re-select the network manually all over again.

Snukka · 14-04-2020 8:08pm

New Home wrote: »

Must be a network issue, so, thank you. I tried to talk to them via chat, but, yes, you guessed it, the connection got cut off and I got nowhere, and then it was too late and the chat feature was unavailable. I'll try again in the morning (I'm still on a manually selected 3g connection, but it's patchy, patchy, patchy! It keeps disconnecting and I end up having to re-select the network manually all over again.

I got onto them on chat , asked them had anything happened with my account , she said no but to turn off for 10mins, obviously that didn't work, keep me posted if you hear anything , thanks

New Home · 14-04-2020 8:14pm

Will do.

Lucas Hood · 14-04-2020 8:46pm

Same issue here.

lomb · 14-04-2020 8:52pm

I've a dual SIM phone and gladly pay Vodafone x weekend and gomo. When the quality sucks on gomo or on weekends I switch to Voda. Before this I had tesco mobile single sim and the quality sucked more than not. Gomo dropped this afternoon here too

New Home · 15-04-2020 11:49am

I managed to get hold of them via chat this morning. I drafted the message first because I feared the connection wouldn't hold long enough for me to type the lot - good thinking, Batman, eh?

Anyway, they've confirmed quite a few users have been having the same problem, they said they've sent the query to management and will get back to me, hopefully by the end of the day. Here's a copy of the chat(minus the personal details), if anyone is interested.

maconof · 15-04-2020 11:53am

Same issue here, and started for me sometime in the late evening yesterday. Obviously restarting/resetting network settings has done nothing.

New Home · 15-04-2020 6:37pm

Just asked for an update - this is an excerpt of the chat:

You
[‎18‎:‎24‎:‎48]
Hi Jessica, I was chatting to Rachel this morning regarding issues with the internet connection/network issues - she mentioned I might be able to get an update this evening. Would you have any news for me, please? Rachel mentioned she passed the query on to management, if it's of any help.

Jessica
[‎18‎:‎25‎:‎24]
There is a known issue with data on our network which we are working on with priority
The network is being used alot more since lockdown and this is causing a strain and more frequent outages naturally.

You
[‎18‎:‎26‎:‎40]
That's fair enough, but this gets dropped off anything between every two minutes and 3/4 of an hour, then I have to reconnect manually to the 3g network. This only started last night around 5:20.

Jessica
[‎18‎:‎27‎:‎02]
I understand and apologise please turn off the handset for a minimum of 5 minutes, this will force a location reset where the phone will search for a new mast which may be closer to you currently.

You
[‎18‎:‎27‎:‎40]
I've done that a few times, and switched to aeroplane mode too, no luck. Would you have any idea as to how long it'll take to have this fixed, please?

Jessica
[‎18‎:‎28‎:‎16]
we are working on this since today should be resolved in no less than 24 hours

New Home · 15-04-2020 6:50pm

By the way, this might come in handy.

https://downdetector.ie/status/eircom/

Markcheese · 15-04-2020 7:00pm

I assume it's the same as eir coverage ,
My eir coverage has been patchy as well recently ...

New Home · 15-04-2020 7:02pm

Seems to be, anyway. They "piggyback" on the Eir network, if I remember correctly.

Snukka · 15-04-2020 7:08pm

Markcheese wrote: »

I assume it's the same as eir coverage ,
My eir coverage has been patchy as well recently ...

Yes all linked I'd imagine, from reading online seems a common issue to many on gomo / eir.
If they just put up a notice to let people know theres an issue and they are working on it, it might help somebit , rather than leaving people lose the marbles online

fergus1001 · 15-04-2020 7:23pm

Gomo's "4g" speed is throttled no doubt about it I've never gone above 5 mb per second

in comparison I regularly get 20+ mb per second with three (work phone)

same signal levels on both networks

physioman · 15-04-2020 8:29pm

My work mate had the same problem in cork last weekend from Friday evening until Monday morning. No reception in their house where normally there was. All back to normal on Monday. I wonder were eir maybe upgrading the 5g network? Good to see Rachel doing great work.

GoMo Coverage Issues

Comments