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Bank account balance totally incorrect

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  • 02-05-2016 5:06pm
    #1
    mirrorwall14
    Closed Accounts Posts: 6,751 ✭✭✭


    Hi,

    We keep a running spreadsheet and check every transaction on our account. The balance is completely wrong this weekend, to the tune of over 200 above what it should be. If I didn't keep a close eye I could be out spending thinking I had money.

    I've been watching it and it's out since Friday night.

    Is there a known issue with the balances on current accounts right now?


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    #2
    WhiteWalls
    Registered Users Posts: 945 ✭✭✭WhiteWalls


    A tranasaction just hasn't been deducted from your account yet


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    #3
    rsl1976
    Registered Users Posts: 824 ✭✭✭rsl1976


    Same problem. Money that showed as gone on friday morning has now disappeared altogether


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    #4
    mirrorwall14
    Closed Accounts Posts: 6,751 ✭✭✭mirrorwall14


    It's more than one transaction, it's multiple transactions and the balance is correctly reflecting monies taken out over the weekend. It has adjusted to those. It's like the original balance going into the weekend was completely ****ed


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    #5
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    Good Morning, 

    Thank you all for posting here on Boards.ie. Over weekends and especially bank holidays there can be transactions which are waiting to fully process. This can lead to transactions showing on the account but not fully reflecting in the balance, once the retailer has fully processed these transactions they will show on your balance. Apologies if this has caused you any inconvenience and we will be passing your comments on for feedback.  

    Thanks, 
    Evie 


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    #6
    rsl1976
    Registered Users Posts: 824 ✭✭✭rsl1976


    I paid my electricity bill on Friday. It showed up on my transactions. However it disappeared on Saturday. It's showing as paid with the ESB but is still missing from my transactions. So are cinema tickets that showed up on friday in my transactions


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    #7
    mirrorwall14
    Closed Accounts Posts: 6,751 ✭✭✭mirrorwall14


    So the main balance is always completely correct even if the transactions are screwy?


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    #8
    rsl1976
    Registered Users Posts: 824 ✭✭✭rsl1976


    My balance doesn't seem to be right. Will check again tomorrow


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    #9
    Bank of Ireland: Janet
    Closed Accounts Posts: 314 ✭✭Bank of Ireland: Janet


    Good morning rsl1976 and mirrorwall14, 

    Thanks for your posts.

    I'm sorry to hear your balance has not updated, or doesn't seem correct. As explained by Evie, over weekends and especially bank holidays there can be transactions which are waiting to fully process. If you would like this investigated please send an 'Ask a question' query through Banking 365 online and a colleague with account access will happily look into this for you.


    If we can help with anything else please let us know.


    Thanks
    Janette


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    #10
    mirrorwall14
    Closed Accounts Posts: 6,751 ✭✭✭mirrorwall14


    I would just like to point out Janet that it took until today, Wednesday for the account balance to be accurate so this was an issue for longer than the bank holiday weekend


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    #11
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    mirrorwall14 wrote: »
    I would just like to point out Janet that it took until today, Wednesday for the account balance to be accurate so this was an issue for longer than the bank holiday weekend
    Hi mirrorwall14,

    So sorry to hear this, payments can be delayed depending on when they are processed by the retailer. Apologies for any inconvenience and we will pass your comments on for feedback. 

    Thanks, 
    Evie 


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    #12
    sodabread
    Closed Accounts Posts: 126 ✭✭sodabread


    FYI guys- my credit card balance was wrong on 365 online. I made a payment to it from my current account the other day and it hadn't hit the credit card on 365 online by today which I thought was unusual.

    Apparently there is a new portal called card care which credit card users have to register for. I registered my cc on there just now and the balance on this new portal is correct and takes into account the payment I made but couldn't be seen on 365 online . Go to boi.com/cardcare for more info. I don't know if this has anything to do with incorrect balances for current accounts though.


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    #13
    Bank of Ireland: Janet
    Closed Accounts Posts: 314 ✭✭Bank of Ireland: Janet


    sodabread wrote: »
    FYI guys- my credit card balance was wrong on 365 online. I made a payment to it from my current account the other day and it hadn't hit the credit card on 365 online by today which I thought was unusual.

    Apparently there is a new portal called card care which credit card users have to register for. I registered my cc on there just now and the balance on this new portal is correct and takes into account the payment I made but couldn't be seen on 365 online . Go to boi.com/cardcare for more info. I don't know if this has anything to do with incorrect balances for current accounts though.
    Hi sodabread, 

    Thanks for you post.

    Card Care is for credit card balances only and it updates quicker than 365 Online for credit cards, but that wouldn't effect current account balances, they should up date as soon as retailers process the transactions.

    If we can help with anything else please let us know,

    Thanks
    Janette


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    #14
    nippynan
    Registered Users Posts: 26 ✭nippynan


    mirrorwall14 wrote: »
    I would just like to point out Janet that it took until today, Wednesday for the account balance to be accurate so this was an issue for longer than the bank holiday weekend
    This has been an issue for years mirrorwall14. Only solution is to switch banks. 


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    #15
    nippynan
    Registered Users Posts: 26 ✭nippynan


    mirrorwall14 wrote: »
    I would just like to point out Janet that it took until today, Wednesday for the account balance to be accurate so this was an issue for longer than the bank holiday weekend
    This has been an issue for years mirrorwall14. Only solution is to switch banks. 


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    #16
    12Phase
    Closed Accounts Posts: 1,040 ✭✭✭12Phase


    You'd really have to wonder about all the banks' IT infrastructure. Can you imagine *any* modern online service behaving like this and it being acceptable?

    Let's say your email had to wait for some random overnight "posting time".

    Seems like 1970s backend mainframe technology with a website plugged into it.


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    #17
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    12Phase wrote: »
    You'd really have to wonder about all the banks' IT infrastructure. Can you imagine *any* modern online service behaving like this and it being acceptable?

    Let's say your email had to wait for some random overnight "posting time".

    Seems like 1970s backend mainframe technology with a website plugged into it.
    nippynan wrote: »
    mirrorwall14 wrote: »
    I would just like to point out Janet that it took until today, Wednesday for the account balance to be accurate so this was an issue for longer than the bank holiday weekend
    This has been an issue for years mirrorwall14. Only solution is to switch banks. 
    Hi nippynan & 12Phase I'm sorry to hear that you feel this way and I’ll certainly pass on your feedback here to our online team.

    We do have a thread here that discusses this in more detail and nippynan we’ll reply to your post on that other thread now.

    Thanks
    Nicola


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    #18
    daheff
    Registered Users Posts: 5,837 ✭✭✭daheff


    nippynan wrote: »
    mirrorwall14 wrote: »
    I would just like to point out Janet that it took until today, Wednesday for the account balance to be accurate so this was an issue for longer than the bank holiday weekend
    This has been an issue for years mirrorwall14. Only solution is to switch banks. 
    Its been messed up for a long time. I changed banks to PTSB and happily, their online portal tells you all the transactions and the correct balance. It can also show you pending transactions. Not like BOIs hit, miss & hope for the best approach


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    #19
    mirrorwall14
    Closed Accounts Posts: 6,751 ✭✭✭mirrorwall14


    Just to update and say that the balance has become less and less reliable over the last two months. Bank holiday weekends it's completely wrong until at least Wednesday of the following week. Transactions on a Friday disappear on Saturday and don't reappear until Monday and this is not shop payments, transfers disappear too. We are going to be moving bank as a result.


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    #20
    nippynan
    Registered Users Posts: 26 ✭nippynan


    @ mirrorwall14 yes.. It's as bad as ever. Isn't it amazing to see a thread on an issue that started over 2 years ago and the problem is ongoing. For such a large organisation who claim they want business. I missed a direct debit because of the wrong balance again. I don't blame myself for not keeping proper account. I blame boi... I pay them fees to keep account of my money. Ended up I had to pay the late dd fee of course. Didn't  bother complaining to the robotic customer service team. I will do same as you - switch completely. Sick of it. 


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    #21
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    Good Morning mirrorwall14 & nippynan, 

    I am sorry to hear that you are unhappy with the services provided, I will be passing your comments on for feedback and do hope that you reconsider your decisions. If there is anything that we can do for you, please let us know. 

    Thanks, 
    Evie 


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    #22
    rsl1976
    Registered Users Posts: 824 ✭✭✭rsl1976


    I changed to KBC after the last time I posted. Balance is always bang up to date


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    #23
    Charles Babbage
    Registered Users Posts: 5,500 ✭✭✭Charles Babbage


    I logged on to Banking 365 tonight and my balance was way out, for no obvious reason, and I had the appearance of an overdraft on Thursday. There was also an ATM transaction midweek posted twice. Having had experience of these things, I logged again after midnight and things had returned to sanity and my balance had never dropped below the €3000 required for a reduction in fees.

    I see no reason for Banking 365 to post nonsense. If transactions are not yet completed fully  then do not post anything until an accurate figure is obtained. As noted above this has been an issue for years, it is not good enough.


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    #24
    Tow
    Registered Users Posts: 6,606 ✭✭✭Tow


    Mr Babbage,

    Maybe you can offer them one of your computing engines, it would be an improvement.   Banking 365 uses a separate database from their core system. They post transactions during the day to both systems, but each night the 365 database is overwritten by the main database.  This is when you see the screwed up data.  Madness I know, but I assume it made sense to someone 20 years ago.  I believe it is used as an example in some Computer Science courses on how not to design a computer system!

    When is the money (including lost growth) Michael Noonan took in the Pension Levy going to be paid back?



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    #25
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    Charles Babbage wrote: »
    I logged on to Banking 365 tonight and my balance was way out, for no obvious reason, and I had the appearance of an overdraft on Thursday. There was also an ATM transaction midweek posted twice. Having had experience of these things, I logged again after midnight and things had returned to sanity and my balance had never dropped below the €3000 required for a reduction in fees.

    I see no reason for Banking 365 to post nonsense. If transactions are not yet completed fully  then do not post anything until an accurate figure is obtained. As noted above this has been an issue for years, it is not good enough.
    Good Morning Charles Babbage,

    Thanks for getting in touch and I am sorry to hear that you are unhappy with your 365 Online a/c, payments can take up to five days to fully process from the retailers. Apologies for any inconvenience and I will pass your comments on for feedback. 

    Thanks, 
    Evie 


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    #26
    jesso22
    Registered Users Posts: 54 ✭✭jesso22


    nippynan wrote: »
    This has been an issue for years mirrorwall14. Only solution is to switch banks. 

    Still an issue!! 😵


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    #27
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    jesso22 wrote: »
    nippynan wrote: »
    This has been an issue for years mirrorwall14. Only solution is to switch banks. 

    Still an issue!! 😵

    Hi jesso22,
    Thanks for this message, I've replied to your other message in relation to this.
    Thanks again,
    Darren.


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    #28
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    It is beyond belief that any bank cannot provide a reliable balance to their customers.

    What function is more basic than supplying an accurate balance?

    And how can any customer have the slightest confidence in the overall competence of Bank of Ireland management if the provision of such a basic service is beyond them for so long?


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    #29
    harr
    Registered Users Posts: 4,478 ✭✭✭harr


    Anybody with this issue will really want to through all transactions on account over the Christmas period. While all transactions were showing on my account the overall balance wasn’t being debited those amounts until this morning that is.
    Over a weeks worth of transactions all taken this morning. I had 3 duplicate Direct debits taken for no reason, an error on BOI side , 365 have told me it might be 3 working days before they are put back in.
    Shocking at this stage we still can’t have real time account information. All other bank can manage real time balances.
    And of course BOI like always will blame the retailer.
    Because this a known issue I had known to keep a note of what was coming out of my account but some people would assume the balance on 365 is correct before getting a shock this morning.


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    #30
    ShaShaBear
    Registered Users Posts: 5,528 ✭✭✭ShaShaBear


    harr wrote: »
    Anybody with this issue will really want to through all transactions on account over the Christmas period. While all transactions were showing on my account the overall balance wasn’t being debited those amounts until this morning that is.
    Over a weeks worth of transactions all taken this morning. I had 3 duplicate Direct debits taken for no reason, an error on BOI side , 365 have told me it might be 3 working days before they are put back in.
    Shocking at this stage we still can’t have real time account information. All other bank can manage real time balances.
    And of course BOI like always will blame the retailer.
    Because this a known issue I had known to keep a note of what was coming out of my account but some people would assume the balance on 365 is correct before getting a shock this morning.

    We were resorting to writing down every single transaction and even then we were getting such conflicting information that we got confused. We were sick of paying BOI fees for us to do all the work, so we switched to AIB. Oddly enough, they can display correct balances and transactions to the minute despite them being the same transactions that BOI are claiming to cause the delays.


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    #31
    [Deleted User]
    Posts: 5,121 ✭✭✭ [Deleted User]


    Yes it should all be instant these days but practically businesses and the banks have been closed for days - things aren't being processed.


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