Bank account balance totally incorrect

mirrorwall14

Hi,

We keep a running spreadsheet and check every transaction on our account. The balance is completely wrong this weekend, to the tune of over 200 above what it should be. If I didn't keep a close eye I could be out spending thinking I had money.

I've been watching it and it's out since Friday night.

Is there a known issue with the balances on current accounts right now?

WhiteWalls

A tranasaction just hasn't been deducted from your account yet

rsl1976

Same problem. Money that showed as gone on friday morning has now disappeared altogether

mirrorwall14

It's more than one transaction, it's multiple transactions and the balance is correctly reflecting monies taken out over the weekend. It has adjusted to those. It's like the original balance going into the weekend was completely ****ed

Bank of Ireland: Evie

Good Morning, 

Thank you all for posting here on Boards.ie. Over weekends and especially bank holidays there can be transactions which are waiting to fully process. This can lead to transactions showing on the account but not fully reflecting in the balance, once the retailer has fully processed these transactions they will show on your balance. Apologies if this has caused you any inconvenience and we will be passing your comments on for feedback.  

Thanks, 
Evie 

rsl1976

I paid my electricity bill on Friday. It showed up on my transactions. However it disappeared on Saturday. It's showing as paid with the ESB but is still missing from my transactions. So are cinema tickets that showed up on friday in my transactions

mirrorwall14

So the main balance is always completely correct even if the transactions are screwy?

rsl1976

My balance doesn't seem to be right. Will check again tomorrow

Bank of Ireland: Janet

Good morning rsl1976 and mirrorwall14, 

Thanks for your posts.

I'm sorry to hear your balance has not updated, or doesn't seem correct. As explained by Evie, over weekends and especially bank holidays there can be transactions which are waiting to fully process. If you would like this investigated please send an 'Ask a question' query through Banking 365 online and a colleague with account access will happily look into this for you.


If we can help with anything else please let us know.


Thanks
Janette

mirrorwall14

I would just like to point out Janet that it took until today, Wednesday for the account balance to be accurate so this was an issue for longer than the bank holiday weekend

Bank of Ireland: Evie

mirrorwall14 wrote: »

I would just like to point out Janet that it took until today, Wednesday for the account balance to be accurate so this was an issue for longer than the bank holiday weekend

Hi mirrorwall14,

So sorry to hear this, payments can be delayed depending on when they are processed by the retailer. Apologies for any inconvenience and we will pass your comments on for feedback. 

Thanks, 
Evie 

sodabread

FYI guys- my credit card balance was wrong on 365 online. I made a payment to it from my current account the other day and it hadn't hit the credit card on 365 online by today which I thought was unusual.

Apparently there is a new portal called card care which credit card users have to register for. I registered my cc on there just now and the balance on this new portal is correct and takes into account the payment I made but couldn't be seen on 365 online . Go to boi.com/cardcare for more info. I don't know if this has anything to do with incorrect balances for current accounts though.

Bank of Ireland: Janet

sodabread wrote: »

FYI guys- my credit card balance was wrong on 365 online. I made a payment to it from my current account the other day and it hadn't hit the credit card on 365 online by today which I thought was unusual.

Apparently there is a new portal called card care which credit card users have to register for. I registered my cc on there just now and the balance on this new portal is correct and takes into account the payment I made but couldn't be seen on 365 online . Go to boi.com/cardcare for more info. I don't know if this has anything to do with incorrect balances for current accounts though.

Hi sodabread, 

Thanks for you post.

Card Care is for credit card balances only and it updates quicker than 365 Online for credit cards, but that wouldn't effect current account balances, they should up date as soon as retailers process the transactions.

If we can help with anything else please let us know,

Thanks
Janette

nippynan

mirrorwall14 wrote: »

I would just like to point out Janet that it took until today, Wednesday for the account balance to be accurate so this was an issue for longer than the bank holiday weekend

This has been an issue for years mirrorwall14. Only solution is to switch banks. 

nippynan

mirrorwall14 wrote: »

I would just like to point out Janet that it took until today, Wednesday for the account balance to be accurate so this was an issue for longer than the bank holiday weekend

This has been an issue for years mirrorwall14. Only solution is to switch banks. 

12Phase

You'd really have to wonder about all the banks' IT infrastructure. Can you imagine *any* modern online service behaving like this and it being acceptable?

Let's say your email had to wait for some random overnight "posting time".

Seems like 1970s backend mainframe technology with a website plugged into it.

Bank of Ireland: Nicola

12Phase wrote: »

You'd really have to wonder about all the banks' IT infrastructure. Can you imagine *any* modern online service behaving like this and it being acceptable?

Let's say your email had to wait for some random overnight "posting time".

Seems like 1970s backend mainframe technology with a website plugged into it.

nippynan wrote: »

mirrorwall14 wrote: »

I would just like to point out Janet that it took until today, Wednesday for the account balance to be accurate so this was an issue for longer than the bank holiday weekend

This has been an issue for years mirrorwall14. Only solution is to switch banks. 

Hi nippynan & 12Phase I'm sorry to hear that you feel this way and I’ll certainly pass on your feedback here to our online team.

We do have a thread here that discusses this in more detail and nippynan we’ll reply to your post on that other thread now.

Thanks
Nicola

daheff

nippynan wrote: »

mirrorwall14 wrote: »

I would just like to point out Janet that it took until today, Wednesday for the account balance to be accurate so this was an issue for longer than the bank holiday weekend

This has been an issue for years mirrorwall14. Only solution is to switch banks. 

Its been messed up for a long time. I changed banks to PTSB and happily, their online portal tells you all the transactions and the correct balance. It can also show you pending transactions. Not like BOIs hit, miss & hope for the best approach

mirrorwall14

Just to update and say that the balance has become less and less reliable over the last two months. Bank holiday weekends it's completely wrong until at least Wednesday of the following week. Transactions on a Friday disappear on Saturday and don't reappear until Monday and this is not shop payments, transfers disappear too. We are going to be moving bank as a result.

nippynan

@ mirrorwall14 yes.. It's as bad as ever. Isn't it amazing to see a thread on an issue that started over 2 years ago and the problem is ongoing. For such a large organisation who claim they want business. I missed a direct debit because of the wrong balance again. I don't blame myself for not keeping proper account. I blame boi... I pay them fees to keep account of my money. Ended up I had to pay the late dd fee of course. Didn't  bother complaining to the robotic customer service team. I will do same as you - switch completely. Sick of it. 

Bank of Ireland: Evie

Good Morning mirrorwall14 & nippynan, 

I am sorry to hear that you are unhappy with the services provided, I will be passing your comments on for feedback and do hope that you reconsider your decisions. If there is anything that we can do for you, please let us know. 

Thanks, 
Evie 

rsl1976

I changed to KBC after the last time I posted. Balance is always bang up to date

Charles Babbage

I logged on to Banking 365 tonight and my balance was way out, for no obvious reason, and I had the appearance of an overdraft on Thursday. There was also an ATM transaction midweek posted twice. Having had experience of these things, I logged again after midnight and things had returned to sanity and my balance had never dropped below the €3000 required for a reduction in fees.

I see no reason for Banking 365 to post nonsense. If transactions are not yet completed fully  then do not post anything until an accurate figure is obtained. As noted above this has been an issue for years, it is not good enough.

Tow

Mr Babbage,

Maybe you can offer them one of your computing engines, it would be an improvement.   Banking 365 uses a separate database from their core system. They post transactions during the day to both systems, but each night the 365 database is overwritten by the main database.  This is when you see the screwed up data.  Madness I know, but I assume it made sense to someone 20 years ago.  I believe it is used as an example in some Computer Science courses on how not to design a computer system!

Bank of Ireland: Evie

Charles Babbage wrote: »

I logged on to Banking 365 tonight and my balance was way out, for no obvious reason, and I had the appearance of an overdraft on Thursday. There was also an ATM transaction midweek posted twice. Having had experience of these things, I logged again after midnight and things had returned to sanity and my balance had never dropped below the €3000 required for a reduction in fees.

I see no reason for Banking 365 to post nonsense. If transactions are not yet completed fully  then do not post anything until an accurate figure is obtained. As noted above this has been an issue for years, it is not good enough.

Good Morning Charles Babbage,

Thanks for getting in touch and I am sorry to hear that you are unhappy with your 365 Online a/c, payments can take up to five days to fully process from the retailers. Apologies for any inconvenience and I will pass your comments on for feedback. 

Thanks, 
Evie 

jesso22

nippynan wrote: »

This has been an issue for years mirrorwall14. Only solution is to switch banks. 

Still an issue!! 😵

Bank of Ireland: Darren

jesso22 wrote: »

nippynan wrote: »

This has been an issue for years mirrorwall14. Only solution is to switch banks. 

Still an issue!! 😵

Hi jesso22,
Thanks for this message, I've replied to your other message in relation to this.
Thanks again,
Darren.

dub45

It is beyond belief that any bank cannot provide a reliable balance to their customers.

What function is more basic than supplying an accurate balance?

And how can any customer have the slightest confidence in the overall competence of Bank of Ireland management if the provision of such a basic service is beyond them for so long?

harr

Anybody with this issue will really want to through all transactions on account over the Christmas period. While all transactions were showing on my account the overall balance wasn’t being debited those amounts until this morning that is.
Over a weeks worth of transactions all taken this morning. I had 3 duplicate Direct debits taken for no reason, an error on BOI side , 365 have told me it might be 3 working days before they are put back in.
Shocking at this stage we still can’t have real time account information. All other bank can manage real time balances.
And of course BOI like always will blame the retailer.
Because this a known issue I had known to keep a note of what was coming out of my account but some people would assume the balance on 365 is correct before getting a shock this morning.

ShaShaBear

harr wrote: »

Anybody with this issue will really want to through all transactions on account over the Christmas period. While all transactions were showing on my account the overall balance wasn’t being debited those amounts until this morning that is.
Over a weeks worth of transactions all taken this morning. I had 3 duplicate Direct debits taken for no reason, an error on BOI side , 365 have told me it might be 3 working days before they are put back in.
Shocking at this stage we still can’t have real time account information. All other bank can manage real time balances.
And of course BOI like always will blame the retailer.
Because this a known issue I had known to keep a note of what was coming out of my account but some people would assume the balance on 365 is correct before getting a shock this morning.

We were resorting to writing down every single transaction and even then we were getting such conflicting information that we got confused. We were sick of paying BOI fees for us to do all the work, so we switched to AIB. Oddly enough, they can display correct balances and transactions to the minute despite them being the same transactions that BOI are claiming to cause the delays.

Yes it should all be instant these days but practically businesses and the banks have been closed for days - things aren't being processed.

Gooser14

The BoI online banking facility is virtually useless as a tracking tool. Because of this I run an Excel spreadsheet to track my account. A quick check this morning shows that BoI online statement is over stating my balance by more than Eur 300. It's about time they sorted their online banking out.

harr

[Deleted User] wrote: »

Yes it should all be instant these days but practically businesses and the banks have been closed for days - things aren't being processed.

Other banks are able to do it even over the Christmas...my AIB account stayed in real time over Christmas no issues. BOI always blames the retailer even though I have proven in the past this isn’t the case.

dub45

My balance has been out all over Christmas - two transactions actually came through - were debited - and then vanished!

Bank of Ireland’s lack of openness on this issue is totally unacceptable.

mirrorwall14

We still have one bank of Ireland account left. The balance is basically worthless for half of every week. It’s compeltely insane and it’s totally ridiculous for BOI to blame the retailers when every other bank has a correct running balance at all times regardless of retailers

dub45

mirrorwall14 wrote: »

We still have one bank of Ireland account left. The balance is basically worthless for half of every week. It’s compeltely insane and it’s totally ridiculous for BOI to blame the retailers when every other bank has a correct running balance at all times regardless of retailers

Yes those dastardly retailers constantly withholding debits for Bank of Ireland customers only, while still managing to submit information for all the other banks on time????

dulux99

How come Revolut can give an accurate reflection of your balance whereas BoI can't? Surely the retailers use the same means of transfer whether you use a revolut card or a BoI visa debit card?

harr

As I said previously I have proven to BOI it has nothing to do with the retailer as they claim.
I have a good friend who owns a small shop in Galway and I made the point of buying something and following it on 365 app. The transactions took 3 days to leave my account. It left my account within an hour then it disappeared and balance was all over the place. I contacted BOI who blamed the shop in question for not processing it for 4 days even I know for sure my friend does end of day banking and all card transactions at the end of everyday ad he is only a small shop and needs to do it this way.
I provided BOI with this info and they still insisted it had nothing to do with BOI systems and that it’s retailers who cause the delay.

Beau

Just moved to BOI from Ulster Bank to open a joint account with my wife to help manage our finances together. It's actually harder now, I had assumed our balance was up to date like it was with my personal account with Ulster Bank. Not good enough. Think we will have to move again.

dub45

I’ve lost track of the number of times my balance was wrong over the Christmas period.

BOI’s lack of openness with customers on this issue is totally unacceptable and of serious concern.

Ally Dick

It's the old system that is to blame. Legacy code on a legacy system. They should be updating their systems soon. Hopefully that'll iron all this out. AIB seem to use a different system than BOI to handle point of sale transactions. It's the shadow balance in BOI that is causing all the problems

dulux99

Ally Dick wrote: »

It's the old system that is to blame. Legacy code on a legacy system. They should be updating their systems soon. Hopefully that'll iron all this out. AIB seem to use a different system than BOI to handle point of sale transactions. It's the shadow balance in BOI that is causing all the problems

Of course. Why don't they just acknowledge that though rather than hiding behind total lies.

vectorvictor

As has been said this is completely unique to Bank of Ireland and their IT. Every other bank can manage pending , pre-auth and processed transactions.

They are a joke , same way they give themselves unofficial sepa "non processing" days when the rest of Europe's banks move as normal

antodeco

Same as me. Unfortunately for me though was that the transactions all decided to come through at the same time (including several contactless payments) and put me into a negative balance. This in turn then made a direct debit bounce and I've been penalised for that also. To rub salt into the woundz I then was put further into negative due to "fees". Basically I pay BOI to hold my money, but not really tell me how much I actually have.

I am 100% glad that I'm switching to Ulster Bank as of the end of this week for all my banking. Will see out the remaining direct debits of my current account. I'll also be moving my savings account as well as I cannot actually rely on knowing how much money I have.

dub45

dulux99 wrote: »

Of course. Why don't they just acknowledge that though rather than hiding behind total lies.

The lack of honesty is shameful and totally unacceptable - how can any customer trust either the integrity or competence of the management of Bank of Ireland?

vectorvictor

antodeco wrote: »

I cannot actually rely on knowing how much money I have.

BOI would view you as a demanding customer for daring to want to know how much money of yours they have.

For anyone on the move I recommend a combo of EBS and N26. EBS is free of fees (with ****e online banking and no app) but when paired with N26 you have the best in Mobile banking and branch access for free. Takes a little bit of work with how you spread/transfer money but well worth it.

antodeco

vectorvictor wrote: »

BOI would view you as a demanding customer for daring to want to know how much money of yours they have.

For anyone on the move I recommend a combo of EBS and N26. EBS is free of fees (with ****e online banking and no app) but when paired with N26 you have the best in Mobile banking and branch access for free. Takes a little bit of work with how you spread/transfer money but well worth it.

I'll be combining Ulster Bank with Revolut. Fee free banking for salary and bills, and then revolut for all my other transactions.

mirrorwall14

Ally Dick wrote: »

It's the old system that is to blame. Legacy code on a legacy system. They should be updating their systems soon. Hopefully that'll iron all this out. AIB seem to use a different system than BOI to handle point of sale transactions. It's the shadow balance in BOI that is causing all the problems

Any source for the should be updating their systems soon?

Ally Dick

mirrorwall14 wrote: »

Ally Dick wrote: »

It's the old system that is to blame. Legacy code on a legacy system. They should be updating their systems soon. Hopefully that'll iron all this out. AIB seem to use a different system than BOI to handle point of sale transactions. It's the shadow balance in BOI that is causing all the problems

Any source for the should be updating their systems soon?

https://www.bankingtech.com/2017/10/bank-of-irelands-new-ceo-reviews-tech-revamp/

The new project to upgrade the banks computer system. Should prevent balance abnormalities, once it is delivered

HandsomeBob

dulux99 wrote: »

Of course. Why don't they just acknowledge that though rather than hiding behind total lies.

If Boi is anything like an old workplace of mine it's because you're dealing with front line staff who aren't permitted to be up front with customers.

A member of staff telling a customer that their employer's system is old and prone to issues like balances not being accurate would probably get some Joe soap in a call centre in serious sh1t. Easier to spoof and blame everyone else than admit something that could hurt retaining business, and worse - admit to something where you can't tell a customer when and how it will be fixed and improved upon.

It's absurd really. Make staff do courses and sit through training in ethics in business yet at the same time not allow them to inform a customer fully so they can make a decision best for themselves.

Ally Dick

This is an IT design issue that would not be understood by most frontline staff. There's no great conspiracy to hoodwink the customer