Virgin Media Cancellation deals

derra · 21-02-2020 3:48pm

Nothing surprises me now wrote: »

Hi, I have exact same bundle as you, 122.00 per month. A few days ago, I got it reduced to 84.00 for 9 months then 102 for 3 months. Forgot contract was out 3 months so paid 122 for last 3!&#55357;&#56862;&#55357;&#56870;

Thanks for the reply, at least now i can try and haggle a bit based on that.

Nothing surprises me now · 21-02-2020 4:03pm

Please don't tell me if you get better reduction!! LOL.

derra · 21-02-2020 4:29pm

Nothing surprises me now wrote: »

Please don't tell me if you get better reduction!! LOL.

Ok, so i just got off the phone with them and i got a different person this time.

I mentioned about my previous offer which would be on the screen anyway and i mentioned your offer.

After a few mins on hold she comes back saying she couldn't find anything that reflected your offer and so i was offered 6 months @ €72 and 6 months @ €119 which is €1146 for the year.

Full price was €1456 a year, first offer was €1317 and now at €1146.

So it's just about €70 more than you but i didn't want the hassle and wanted it sorted today. It's not a level playing field when it comes to this carry on every year and they need to come up with a better system when renewing.

tldr: No, i didn't get a better offer than you

beauf · 21-02-2020 6:41pm

Torture every year with this haggling.

CoBo55 · 21-02-2020 6:58pm

It's bloody painful, I'm out of contract but ftth will be launching here very soon so I think I'll just see what's on offer with those provides.

derra · 21-02-2020 9:04pm

I just checked my email there now for confirmation on what i got earlier.

So i was at €122 a month for everything i have after last years offer expired, got the offer today for 6 months €72 and then 6 months on €119.

In the email it says:

Promotional Monthly Charge €72.00
Price After Offers/Add-Ons €145.00

I would of thought that after 6 months i be paying €119? I definitely asked that but it doesn't seem to be the case in the email.

Unless i missing something, doesn't seem right,

beauf · 21-02-2020 10:34pm

It's one of the reasons I hate haggling with them and chaning pricing. Their billing is so often all over the place. They don't do a refund easily either, just credit to your account. Which means your bill is messed up for ages.

Be easier if they had a flat fee loyalty discount if you ask for it. But no.

cookie1977 · 23-02-2020 10:38pm

beauf wrote: »

It's one of the reasons I hate haggling with them and chaning pricing. Their billing is so often all over the place. They don't do a refund easily either, just credit to your account. Which means your bill is messed up for ages.

Be easier if they had a flat fee loyalty discount if you ask for it. But no.

The haggling is what makes it fun. Now if only I had access to a good competitor offer it would be even more fun.

johnnykilo · 25-02-2020 4:04pm

Virgin Media has been cut off and got Vodafone installed yesterday, so far so good. Both TV and Broadband seem a lot faster with Vodafone than Virgin Media.

Just in relation to sending back the equipment to Virgin Media, I asked on chat what they needed me to send and apparently it's only Horizion box they need returned (not even the remote or power supply) and they told me to just bring the Hub3 modem to my local recycling centre.

Problem is it's more hassle for me to bring it to my recycling centre than to just bundle it up and send it back with the horizon box. I presume given the equipment came from them in the first place, that if I send the modem and horizon remote etc... back they'll have to accept it?

AlmightyCushion · 25-02-2020 4:19pm

johnnykilo wrote: »

Virgin Media has been cut off and got Vodafone installed yesterday, so far so good. Both TV and Broadband seem a lot faster with Vodafone than Virgin Media.

Just in relation to sending back the equipment to Virgin Media, I asked on chat what they needed me to send and apparently it's only Horizion box they need returned (not even the remote or power supply) and they told me to just bring the Hub3 modem to my local recycling centre.

Problem is it's more hassle for me to bring it to my recycling centre than to just bundle it up and send it back with the horizon box. I presume given the equipment came from them in the first place, that if I send the modem and horizon remote etc... back they'll have to accept it?

To send my stuff back to them I used the parcel motel option. I sent everything back. Horizon box, modem, remotes, power supplies and even the cables.

ben.schlomo · 25-02-2020 5:07pm

johnnykilo wrote: »

Virgin Media has been cut off and got Vodafone installed yesterday, so far so good. Both TV and Broadband seem a lot faster with Vodafone than Virgin Media.

Just in relation to sending back the equipment to Virgin Media, I asked on chat what they needed me to send and apparently it's only Horizion box they need returned (not even the remote or power supply) and they told me to just bring the Hub3 modem to my local recycling centre.

Problem is it's more hassle for me to bring it to my recycling centre than to just bundle it up and send it back with the horizon box. I presume given the equipment came from them in the first place, that if I send the modem and horizon remote etc... back they'll have to accept it?

I think I sent everything back last year, no issue.

hoganj · 25-02-2020 5:57pm

Hi Folks,
Does anyone have a contact number for VM customer service/Billing? I would like to haggle with them but all I can do is message their WhatsApp person who will not budge on the post 12 month contact price. "The price you see on the website is only for new customers". Am I right in saying after the first year you cannot reduce what you are paying?

Sorry for the questions, I'm confused here.

Darby_321 · 25-02-2020 6:07pm

hoganj wrote: »

Hi Folks,
Does anyone have a contact number for VM customer service/Billing? I would like to haggle with them but all I can do is message their WhatsApp person who will not budge on the post 12 month contact price. "The price you see on the website is only for new customers". Am I right in saying after the first year you cannot reduce what you are paying?

Sorry for the questions, I'm confused here.

If you dial 1908, you can get through to them there. They wont do any haggling on their whatsapp, you will certainly get some offer from them. Usually they seem to be offering around 15 off for 6/9 months. Depends on what package you have with them really

hoganj · 25-02-2020 6:39pm

Darby_321 wrote: »

If you dial 1908, you can get through to them there. They wont do any haggling on their whatsapp, you will certainly get some offer from them. Usually they seem to be offering around 15 off for 6/9 months. Depends on what package you have with them really

Thanks a mill Darby, I'll give that a try.

GBX · 28-02-2020 4:19pm

Rang to cancel as my bill had almost doubled after my first year with them. Got them down close enough to the new sign up over. The price worked out over the next 12 months is not much of an increase. So stayed with them. No other option in my estate for a full package. So happy enough.

mean gene · 01-03-2020 6:26pm

im with virgin price is gone way up so time to leave
anyway the options sky Vodafone etc do you need a landline for them as I have no land line and if yes how do you get a landline put in

cheers

noble00 · 01-03-2020 8:30pm

Hi, I signed up to Vodafone a couple of months ago , I had a phone line already from VM but I didn’t bother getting it with Vodafone, you do have the option to get it if you want but you don’t need it , I’m happy enough with the service, the internet is not as fast as VM but it’s grand , I was sick to death of VM price increases

mean gene · 05-03-2020 9:44am

noble00 wrote: »

Hi, I signed up to Vodafone a couple of months ago , I had a phone line already from VM but I didn’t bother getting it with Vodafone, you do have the option to get it if you want but you don’t need it , I’m happy enough with the service, the internet is not as fast as VM but it’s grand , I was sick to death of VM price increases

the fibre phone line that virgin put in would that do for sky

CoBo55 · 05-03-2020 10:05am

mean gene wrote: »

the fibre phone line that virgin put in would that do for sky

No, the VM system is only available to VM engineers.

CoBo55 · 05-03-2020 10:07am

I'm leaving them as soon as siro goes live. I'm signed up to digiweb which will start as soon as it's available.

mean gene · 05-03-2020 11:00am

so if you want to move to sky from virgin without a landline currently available sky will install one for a fee ??

chases0102 · 05-03-2020 11:47am

mean gene wrote: »

so if you want to move to sky from virgin without a landline currently available sky will install one for a fee ??

Does that entail drilling holes, etc.?

One thing about Virgin was the ease of the set up - plug in and go!

the1eyedsnake · 11-03-2020 2:23pm

I'm thinking of signing up as a new customer the prices have gone up and up on my better halfs account.

we have tv and broadband and i want to switch to just broadband new customer deals to save the money.
my question is did ye have to go without internet for a while whilst switching accounts? as in having to send back the router and tv box?

DubDJ · 11-03-2020 2:40pm

the1eyedsnake wrote: »

I'm thinking of signing up as a new customer the prices have gone up and up on my better halfs account.

we have tv and broadband and i want to switch to just broadband new customer deals to save the money.
my question is did ye have to go without internet for a while whilst switching accounts? as in having to send back the router and tv box?

No, I did this recently and we actually had two boxes active at the same time for about a week.

the1eyedsnake · 11-03-2020 4:01pm

DubDJ wrote: »

No, I did this recently and we actually had two boxes active at the same time for about a week.

So would it be better for me to sign up first before cancelling her account?

DubDJ · 11-03-2020 4:59pm

the1eyedsnake wrote: »

So would it be better for me to sign up first before cancelling her account?

Not really, you'd have to give 30 days notice to cancel anyway. Then, just order under a new name before the remaining days are up. I ordered about 10 days before (It was close to Christmas) but it still arrived in around 3 days, so had around a week overlap of service.

n1ck · 12-03-2020 10:48am

I just did the same, signed up max 2 days before our original was due to expire and we had no break in service.

scamalert · 12-03-2020 2:14pm

off topic anyone seem to have issues with their online accounts with VM ? trying to make payment gives me error, seems entire account is haywire

DubDJ · 12-03-2020 5:26pm

scamalert wrote: »

off topic anyone seem to have issues with their online accounts with VM ? trying to make payment gives me error, seems entire account is haywire

They’ve recently updated their My Account section of the website. It seems a little broken at the moment though. Some sections such as usage and billing weren’t working for me either.

Conorrr.f · 18-03-2020 2:57am

I’m thinking of cancelling my contract due to me no longer living in the house I originally got it for . I’m 5/12 months into my contract and wondering is there a cancellation fee and if so how much is it ?

GHOST MGG · 18-03-2020 3:14am

€150.00
If you cancel when you are in contract, a charge of €150.00 per product or the monthly amount for the remaining months of your contract will apply to you, whichever is less
taken from the virgin media page

scamalert · 18-03-2020 4:14pm

thats not terrible in grand scheme, used to be 250 or something in that range, thou if your half way there is there any chance someone could take over it for you thou ? presuming someone does live there and they would need internet either-way.

chiefpleb · 19-03-2020 4:37pm

Has anyone tried cancelling sky sports due to have nothing on for the next two months nearly ?

scanner · 20-03-2020 1:21pm

I am trying to cancel the TV part of my Virgin Media , wasn't using it anyway , terrible service and only took as heavily discounted for 12 mths, just out of contract and with current issues , wife just laid off.

Problem is nobody appears to be manning phones at the moment , which is understandable , 1908 will only deal with technical queries (sales and accounts are closed )

How do I downgrade my package to basic broadband to reduce my outgoings , I have tried their live chat , nobody there , no one on phones , the only option to change online appears to be to upgrade , not downgrade , does anybody have any ideas .
Can'y afford large outgoings at the moment

cheers

Darby_321 · 20-03-2020 1:31pm

scanner wrote: »

I am trying to cancel the TV part of my Virgin Media , wasn't using it anyway , terrible service and only took as heavily discounted for 12 mths, just out of contract and with current issues , wife just laid off.

Problem is nobody appears to be manning phones at the moment , which is understandable , 1908 will only deal with technical queries (sales and accounts are closed )

How do I downgrade my package to basic broadband to reduce my outgoings , I have tried their live chat , nobody there , no one on phones , the only option to change online appears to be to upgrade , not downgrade , does anybody have any ideas .
Can'y afford large outgoings at the moment

cheers

I was trying to contact them in regards to another issue and tried live chat and that too and couldnt get anywhere. Nobody was there. I ended up emailing them with my issue and they replied within a day to me. I would guess emailing them is probably the only way to get through to them at the moment.

beauf · 20-03-2020 1:43pm

Might take companies a week or two to adjust to working from home or social distancing etc.

scanner · 20-03-2020 2:11pm

can you give me link to relevant email address to cancel , it must be hidden somewhere , I can find everything from SMS, livechat, "snail mail" but not email
thanks

BaronVon · 20-03-2020 10:16pm

chiefpleb wrote: »

Has anyone tried cancelling sky sports due to have nothing on for the next two months nearly ?

Sky Sports is not a contract thing, you can cancel it whenever, no probs. (Well you could a few years ago, I presume that hasn't changed!)

Mav11 · 21-03-2020 9:43am

scanner wrote: »

can you give me link to relevant email address to cancel , it must be hidden somewhere , I can find everything from SMS, livechat, "snail mail" but not email
thanks

It is not on the site but Cancel@virginmedia.ie should get it. Worked for me recently.

sonofenoch · 24-03-2020 8:30pm

Any chance of this crowd doing anything with their prices for the times we living in?? .....probably another 2.50 increase of thereabouts :rolleyes:

derra · 26-03-2020 7:24pm

Just got my first bill after the phone calls last month renewing contract , ended up with half price six months and just about full on for the remaining six.

Got the email last month stating what was agreed on phone and this month's bill is in the middle of half price and full price, i am sick of it, same fúckery each year.

Mav11 · 27-03-2020 8:48am

derra wrote: »

Just got my first bill after the phone calls last month renewing contract , ended up with half price six months and just about full on for the remaining six.

Got the email last month stating what was agreed on phone and this month's bill is in the middle of half price and full price, i am sick of it, same fúckery each year.

Did you not get an email at the time confirming details of the agreement?

Sorry I see that you did!!!

derra · 27-03-2020 10:54am

Billing dept. is closed.

beauf · 27-03-2020 11:35am

derra wrote: »

Just got my first bill after the phone calls last month renewing contract , ended up with half price six months and just about full on for the remaining six.

Got the email last month stating what was agreed on phone and this month's bill is in the middle of half price and full price, i am sick of it, same fúckery each year.

Same here. Every year the same stupid stuff.

JDxtra · 27-03-2020 11:48am

Why can't they just charge everyone a "fair" price with no options for any discounts...

(revenue from customers paying list price + revenue from customers on discounts) / number of customers = fair price for everyone

They'd even save money by not having to employee so many people in billing and customer service. Plus customer satisfaction would improve as there would be no more haggling needed.

beauf · 27-03-2020 12:25pm

Most people don't haggle. So some bean counter thinks its cheaper to do that than employ all these people to haggle. Then a ton of people to fix all the biling.

sonofenoch · 27-03-2020 6:56pm

JDxtra wrote: »

Why can't they just charge everyone a "fair" price with no options for any discounts...

(revenue from customers paying list price + revenue from customers on discounts) / number of customers = fair price for everyone

They'd even save money by not having to employee so many people in billing and customer service. Plus customer satisfaction would improve as there would be no more haggling needed.

Or different rates for different speeds like UPC did, do most people actually need 240+mb BB .......I have it and honestly can't tell the difference to 50mb's, I certainly notice the difference in 62.50 pm :rolleyes:

JDxtra · 27-03-2020 8:20pm

Agree - most do not need more than 50Mbps really. It only comes into play when you want 'offline' content downloaded fast.

I've 40+ devices on my LAN right now (not a joke). Some kids are some gaming, plus wifi cameras etc. My current usage is hovering around 1.2Mbps/down and 1.6Mbps up.

Normally Netflix UHD uses 15Mbps (thanks to Covid-19 it now uses 7.5Mbpbs), so even if you allowed for 2 of those concurrently there's still loads of room on a 50Mbps connection.

Mav11 · 27-03-2020 8:26pm

sonofenoch wrote: »

Or different rates for different speeds like UPC did, do most people actually need 240+mb BB .......I have it and honestly can't tell the difference to 50mb's, I certainly notice the difference in 62.50 pm :rolleyes:

Moved to Vodafone in December, 25pm first 6 months then 40pm and I can't tell the difference either. Will never go back at those prices!!

0gac3yjefb5sv7 · 31-03-2020 6:17pm

Hey there, is there anyway to avoid the cancellation fees after 6 months seens as they wont offer me anything to stay?

Virgin Media Cancellation deals

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