Galaxy buds preorder reward

kaizersoze · 17-04-2019 10:57am

Mine arrived today. Validated on the 15th.
Small enough package & no signature required. If you're not at home it'll fit in the letterbox.

dan786 · 17-04-2019 11:35am

kaizersoze wrote: »

Mine arrived today. Validated on the 15th.
Small enough package & no signature required. If you're not at home it'll fit in the letterbox.

So clearly they are not going by claim date, my claim was validated on 9th and still nothing.

And some people getting two. Samsung really messing this up so.

yabadabado · 17-04-2019 12:35pm

Mine validated since 9th March and still no sign of them.Was going to sell them on anyways but the market be flooded by the time they arrive:D

Thor · 17-04-2019 1:41pm

Those who got a second pair.

I hate you just a little.

No sign for me . Another day at the gym with my older set of earphones.

Inquitus · 17-04-2019 1:44pm

Got this update yesterday! Seems they are overloaded but getting there slowly.!

Good afternoon,

Thank you for your recent Samsung Galaxy S10/S10+ purchase and participation in the free Galaxy Buds promotion.

Due to the popularity of this promotion, some customers may experience a slight delay in receiving their Samsung Galaxy Buds.

Please be assured that we are working as fast as we can to avoid any delay with your shipment, and aim to ship your Galaxy Buds out to you within the next 10 working days at the very latest.

Once your reward has been dispatched, you will receive a notification via email containing the courier tracking details and the latest updates on your shipment.

We would like to thank you for your patience regarding this slight delay and hope you enjoy using your new Samsung products.

Samsung Promotional Support

PTH2009 · 17-04-2019 2:30pm

No luck yet anyway

Cina · 17-04-2019 2:33pm

I got 2

No wonder they don't have enough stock!

Thor · 17-04-2019 3:15pm

Cina wrote: »

I got 2

No wonder they don't have enough stock!

Can I have one.

I'll give you mine when it arrives next year sometime...

Hahaha

PTH2009 · 18-04-2019 12:02pm

Finally arrived ðŸ˜ðŸ˜

Dont knw how big ur letterboxes are no way that package was fitting through mine ha

ldr · 18-04-2019 7:27pm

Received mine today to

PTH2009 · 18-04-2019 8:33pm

Enjoying them so far, will take a time too get use too stuff like the commands on the touchpad etc

There actually a lot more thicker than I thought thus not as easy too lose. Charging case is compact enough

rawn · 19-04-2019 10:15am

Validated on the 15th and recieved yesterday! I'm impressed so far, the charging case is tiny and the ear buds themselves are comfortable and balanced nicely.

PTH2009 · 19-04-2019 10:58am

What's the battery life like??

If I was travelling all day could I do with just bringing the buds themselves and not the case too

dan786 · 19-04-2019 11:22am

40 days still nothing.

Geimhreadh · 19-04-2019 12:44pm

dan786 wrote: »

40 days still nothing.

Have you contacted them through the website?

dan786 · 19-04-2019 2:51pm

Geimhreadh wrote: »

Have you contacted them through the website?

Yes same generic reply.

brianc27 · 19-04-2019 5:25pm

dan786 wrote: »

40 days still nothing.

Same here, few people I know of that have validated order on 9th of march still haven't received them

Geimhreadh · 19-04-2019 6:16pm

brianc27 wrote: »

Same here, few people I know of that have validated order on 9th of march still haven't received them

Quite worrying considering there is no way to get an update, a way of tracking and with others reporting getting two.

I guess it ll be another good but of time until they get them out to everyone.

And as there seems to be plenty to stock in stores and online the preorder requirements appear to be bottom of the priorities.

Thor · 24-04-2019 10:11am

Still no sign.

dan786 · 24-04-2019 10:22am

Thor wrote: »

Still no sign.

Same. Reaching 45 days.

yabadabado · 24-04-2019 4:59pm

47 days for me.

Alligator Wine · 25-04-2019 10:10am

Mine arrived last week and were working fine for a few days, then suddenly stopped working. One of the buds won't charge and won't connect, while the other works fine. Seems to be a common issue and the only solution is to send them back for a replacement

https://us.community.samsung.com/t5/Gear-and-Gear-Fit/Galaxy-Buds-Right-earbud-Not-Charging/td-p/477075/page/4

DrZeuss · 25-04-2019 8:54pm

Received mine this morning, DHL signed for.

I have to say I am finding them better than I expected, not over-ear replacements but the sound is pretty decent and they feel snug enough to use on a run.

Initially I thought the volume was crazy low even at max, but turns out there is Bud volume and Media volume settings (which I've not encountered on other BT headsets).

PTH2009 · 28-04-2019 1:15pm

Is turning off bluetooth the only way too turn these off???

They were 80% at 3am last night and I didnt put them in the case but when I turned them on today they were 20% and i had no bluetooth on at that time

dan786 · 29-04-2019 4:13pm

52 days now.

Bradz213 · 29-04-2019 9:32pm

Got an email 12 days ago saying that they had issues and that they would be shipped in 10 days at the latest.

yabadabado · 29-04-2019 11:08pm

Mine arrived today,52 days waiting.

Geimhreadh · 30-04-2019 8:58am

Got mine this morning too.

DHL guy said they had to go back to them as they left off eircode and needed a number to call me.

Manufacturing date is 22/3 so they are shipping them as they are making them.

dan786 · 01-05-2019 2:03pm

Still nothing. Got my Sonos for P30 today which were validated almost month later.

Inquitus · 01-05-2019 6:07pm

Got mine on Mon finally, 40+ odd days, maybe 50, they are very decent for free, can't argue with that, not sure I'd pay the asking mind. They fit well in the ears and don't seem prone to falling out easily. They paired no issue and keep pairing as soon as they are out in my ears.

Geimhreadh · 02-05-2019 11:47am

Loving them.

Fit well and sound great.

Really like the seamless connection to the phone.

Phone in pocket and put them in and straight out of the case one tap and my music starts playing.

PTH2009 · 02-05-2019 11:13pm

Geimhreadh wrote: »

Loving them.

Fit well and sound great.

Really like the seamless connection to the phone.

Phone in pocket and put them in and straight out of the case one tap and my music starts playing.

Loving them too and even better they were free ha

finding using the touchpad and battery life are small issues but tbh cant bring them travelling as my ipod touch is too old too download the app so very happy with them

McDermotX · 04-05-2019 4:47pm

Had to wait over 50+ days for mine to show up.
Limited use so far, but probably fairly average soundwise (even for true wireless.....turning on the bass boost does help a little though so I found myself leaving it on). That said the connectivity and battery life are excellent in comparison to the Sony WF-1000s, and far more comfortable in the ear.
Bit fiddly to remove, but overall not bad for free.

dan786 · 07-05-2019 3:34pm

Reaching 60 days now. Anyone else still waiting?

brianc27 · 07-05-2019 6:21pm

dan786 wrote: »

Reaching 60 days now. Anyone else still waiting?

Yep still waiting

PTH2009 · 15-05-2019 1:44pm

Having an odd issue. Showing up like the pic on my phone but there is sound coming from the left bud but pad wont work on it ??

Reati · 27-05-2019 1:55pm

brianc27 wrote: »

Yep still waiting

Same here. No word on them.

brianc27 · 28-05-2019 8:03am

i've been emailing them every few days for the last few weeks, i get the feeling they have no idea whats going on, they told me two weeks ago that they were delighted to inform me the buds are about to ship, nothing a week later so emailed again and was informed again they were about to ship, asked for a tracking number or courier name and they said they couldn't give me that information as they don't know what courier is being used

they seem to be pushing the fact that the buds are free too, they mentioned this numerous times in every mail i've received, get the impression they want me to drop it and give up :rolleyes:

dan786 · 29-05-2019 8:04am

brianc27 wrote: »

i've been emailing them every few days for the last few weeks, i get the feeling they have no idea whats going on, they told me two weeks ago that they were delighted to inform me the buds are about to ship, nothing a week later so emailed again and was informed again they were about to ship, asked for a tracking number or courier name and they said they couldn't give me that information as they don't know what courier is being used

they seem to be pushing the fact that the buds are free too, they mentioned this numerous times in every mail i've received, get the impression they want me to drop it and give up :rolleyes:

Same case here. 80 days now. Their terms clearly state delivery within 30 days.

Cina · 29-05-2019 9:41am

think it's likely that your buds got shipped to those of us who got two, lads.

brianc27 · 30-05-2019 8:19am

Latest update, starting to change their tune slightly, almost admitting they haven't a clue were they are

—

Good Evening,

Thank you for your email.

Please accept our sincerest apologies for the delay which you have experienced.

We can confirm this matter is being investigated and we are sadly still awaiting a response from the fulfillment team, and courier service in regards to this investigation.

Please be assured we are doing everything in our power to expedite this investigation and as soon as we receive further information we shall notify yourself by response to this email.

Should you require further assistance in the meantime please do not hesitate to contact us.

Kind Regards,

dan786 · 30-05-2019 9:32am

brianc27 wrote: »

Latest update, starting to change their tune slightly, almost admitting they haven't a clue were they are

—

Good Evening,

Thank you for your email.

Please accept our sincerest apologies for the delay which you have experienced.

We can confirm this matter is being investigated and we are sadly still awaiting a response from the fulfillment team, and courier service in regards to this investigation.

Please be assured we are doing everything in our power to expedite this investigation and as soon as we receive further information we shall notify yourself by response to this email.

Should you require further assistance in the meantime please do not hesitate to contact us.

Kind Regards,

Got that exact email 3 weeks ago. Still nothing since.

dan786 · 07-06-2019 2:59pm

90 days.

Spoke to a supervisor today who has promised it will be resolved within 7 working days.

Reati · 27-06-2019 7:54am

dan786 wrote: »

90 days.

Spoke to a supervisor today who has promised it will be resolved within 7 working days.

Was it? Still no moving on mine.

brianc27 · 27-06-2019 8:12am

After emailing them every 3 days for the last few weeks they finally explained to me that my delivery had "failed" (whatever that means) and I needed to confirm my delivery address to them again, sent them my parcel motel address this time instead of my home address so no reason for the deliver to "fail" this time round.

dan786 · 27-06-2019 12:56pm

Reati wrote: »

Was it? Still no moving on mine.

Yes delivered last week were only shipped two days before delivery. They say they couldnt find any info about one they originally sent.

Just call them and ask to speak to a supervisor and explain it to them.

browne_rob5 · 16-09-2019 10:19am

Anyone know the cheapest place to but these at the moment? Think I lost mine last night and have become very attached to these!

Bikerguy · 02-12-2019 10:48pm

Are you still waiting? I am on thenlist as well.... didnt recieve anything

kaizersoze · 03-12-2019 12:13pm

No sign of anything here. Sent to fullfillment 26/10/2019 02:58:58

The last ones with the S10+ arrived almost bang on the 45 days.

Bikerguy · 03-12-2019 12:41pm

kaizersoze wrote: »

No sign of anything here. Sent to fullfillment 26/10/2019 02:58:58

The last ones with the S10+ arrived almost bang on the 45 days.

Did you get tracking number in advance?

I am on 15.10. Sent for fulfillment

Galaxy buds preorder reward

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