Ikea

Lobsterlady · 04-02-2021 3:54pm

jrosen wrote: »

Does anyone know if Ikea are delivering to outside of Dublin?

I have been trying most of today to check out but every time I put in my eircode it says they cant calculate at this time.

I just managed to get my order in, to Limerick. Put the eircode in and scroll down, it should give you a delivery date. My delivery is in 8 weeks! But I'm in no rush so the wait is fine.

jrosen · 04-02-2021 4:52pm

Thanks all, finally today it gave the option of delivery. ill probably remember something later I didnt add.

witnessmenow · 05-02-2021 11:44am

We have been looking at putting in an order for the last week and the delivery not being available thing comes and goes. Same post code every time (Outside of Dublin) and just at sometimes it works and other times it doesn't (maybe related to business hours, but don't know that for sure)

One super weird thing is that we were building the order on their website where my Wife was logged in, and yesterday we went to add something else to the order and it just completely emptied our cart, had to do it all again.

What is available changes really often so if there is something important you are looking to add to your order, keep checking. There was some stuff that wasn't available for delivery two days ago that came back in yesterday and vice versa.

Another thing I thought was kind of interesting is that they split our order into two, most stuff coming via their truck, with a couple of kallax boxes (the boxes that go into kallax slots) being delivered by DPD. Price of postage stayed the same (€75)

Lobsterlady · 05-02-2021 1:02pm

Same thing kept happening to me regarding my basket...kept emptying so I made a wish list and kept saving it. When my list was completed I just added all to basket.
They are sending all my order by truck except the Lots mirror which is being posted tomorrow...no extra charge.

Badabing1 · 13-02-2021 4:19am

I could have sworn the delivery price in my basket the other day was €15, today it's 50€? Anyone else come across this?

Darc19 · 13-02-2021 9:15am

Badabing1 wrote: »

I could have sworn the delivery price in my basket the other day was €15, today it's 50€? Anyone else come across this?

It changes depending on what you have in your cart.

Badabing1 · 13-02-2021 3:37pm

Darc19 wrote: »

It changes depending on what you have in your cart.

Yeah I thought it might have been that but tried it with different selections and still 50.

BlueSkys102 · 19-02-2021 10:57am

Placed an order the 1st week of February for a couple of items just to try and freshen up the house during lockdown. When I saw delivery was the 15th I thought great! 15th of Feb has come and gone for me to only realize delivery wont be until the 15th of March!! Had there of been anyway to confirm delivery date before placing the order I don't think I would have bother!

At this rate I'm getting stuff delivered from Ali Express quicker than Ikea!

bb12 · 19-02-2021 11:00am

i've been trying to complete an order for the last week and keep getting the no delivery slots available message. i live in north co dublin. has anyone else been having the same trouble getting a delivery slot?

Username here · 19-02-2021 11:05am

bb12 wrote: »

i've been trying to complete an order for the last week and keep getting the no delivery slots available message. i live in north co dublin. has anyone else been having the same trouble getting a delivery slot?

Yes. I'm in D9, and keep getting that message. It's an absolute pain in the hoop. I'm really hoping that they might be open for click and collect next month, although to be honest, I'm expecting to be disappointed....

FluffPiece · 19-02-2021 11:40am

BlueSkys102 wrote: »

Placed an order the 1st week of February for a couple of items just to try and freshen up the house during lockdown. When I saw delivery was the 15th I thought great! 15th of Feb has come and gone for me to only realize delivery wont be until the 15th of March!! Had there of been anyway to confirm delivery date before placing the order I don't think I would have bother!

At this rate I'm getting stuff delivered from Ali Express quicker than Ikea!

Have they changed it? Last time I ordered was November but I booked a delivery slot.

Bazzy · 19-02-2021 3:19pm

I ordered something at the start of February to rural Galway, Gave a delivery date for €15 of the 22nd seems to have been dispatched in the UK and has a DPD tracking number

From past experience DPD tracking wont work until it gets to DPD athlone so it could still arrive to me Monday.

I would imagine they are getting swamped with orders

20-02-2021 4:28pm

No delivery slots yesterday or today- this is obviously a common occurrence at this stage.

bb12 · 21-02-2021 1:54pm

Deleted User wrote: »

No delivery slots yesterday or today- this is obviously a common occurrence at this stage.

i've been trying to get a delivery slot for nearly 2 weeks now and still no luck.
just had a look at ikea belfast and i could get a delivery to northern ireland within 4 days.
ikea dublin need to get the finger out

21-02-2021 2:50pm

bb12 wrote: »

i've been trying to get a delivery slot for nearly 2 weeks now and still no luck.
just had a look at ikea belfast and i could get a delivery to northern ireland within 4 days.
ikea dublin need to get the finger out

I'll give up for another while so- might look elsewhere as the item i need to get is required in the coming weeks- so even if i do get a delivery date, it's likely to be April by the time it arrives, judging by what people are saying here.

Username here · 21-02-2021 3:08pm

Username here wrote: »

Yes. I'm in D9, and keep getting that message. It's an absolute pain in the hoop. I'm really hoping that they might be open for click and collect next month, although to be honest, I'm expecting to be disappointed....

So I just thought I'd try again on Friday, and my delivery is due tomorrow!! WTF, like.

raxy · 21-02-2021 10:53pm

Deleted User wrote: »

I'll give up for another while so- might look elsewhere as the item i need to get is required in the coming weeks- so even if i do get a delivery date, it's likely to be April by the time it arrives, judging by what people are saying here.

Do you have a friend's/relative's address that you could use for delivery? Maybe there's something about your address that their system will not accept it for delivery?
I've added a few different things to a basket & get delivery in 4 days each time but I did have problems with an order before that it would not send all the items I wanted.

cudsy1 · 23-02-2021 11:23am

Darc19 wrote: »

It changes depending on what you have in your cart.

i assume the above answers my question of - anyone know what they mean by: 'Large Delivery Options- from €50'

?

shanec1928 · 23-02-2021 11:24am

after weeks of trying i gave it another go yesterday and managed to get a delivery date for the 24th feb

d15ude · 23-02-2021 11:35am

Purchase date: 27.01.2021

Status today:
Preparing your order
Estimated 23 Feb 2021, 07:00 - 19:00

Not looking good...

Pixie8 · 24-02-2021 11:07am

I was trying to get a delivery slot for two days last week. Eventually just emptied my cart and added everything in one by one and tried to checkout and eventually got a slot so I assumed it was linked to stock levels? There was two things that I couldn't get, when I added them back i got the no delivery message again ðŸ¥º

PCros · 26-02-2021 4:27pm

Ordered quite a bit of stuff yesterday and delivery came up 28th March when I was checking out. Then I realised I had forgot a few items and went back to get them. Anyway went to checkout again and I got a new date of next Monday...the 3rd March.

We'll see how that goes.

bb12 · 26-02-2021 6:04pm

after weeks of trying i finally got a delivery slot today scheduled for march 2nd...couldnt believe my eyes when it brought me to checkout. probably have spent more than i should as after this experience i don't know when i'll be able to get another order through

Poochie05 · 28-02-2021 12:13pm

Did anyone get an email with a compensation e-voucher from Ikea?
Normally I would dismiss these immediately as phishing but I have had some very frustrating IKEA online ordering and delivery experiences over the past few months, and have spent a lot of money with them on multiple orders due to scattered availability of items, so it would be a welcome gesture.

The email is quite convincing, looks professional, with images which I know anyone can access from their website, and has actual links to ikea website, written in good English.
The sender email is a 3rd party, Voucher express. I know, alarm bells, but when I google them, they do provide Ikea vouchers.
I sent an email to Ikea customer services but just wanted to see did anyone else get these.

okidoki987 · 28-02-2021 6:39pm

Poochie05 wrote: »

Did anyone get an email with a compensation e-voucher from Ikea?
Normally I would dismiss these immediately as phishing but I have had some very frustrating IKEA online ordering and delivery experiences over the past few months, and have spent a lot of money with them on multiple orders due to scattered availability of items, so it would be a welcome gesture.

The email is quite convincing, looks professional, with images which I know anyone can access from their website, and has actual links to ikea website, written in good English.
The sender email is a 3rd party, Voucher express. I know, alarm bells, but when I google them, they do provide Ikea vouchers.
I sent an email to Ikea customer services but just wanted to see did anyone else get these.

Most phishing emails nowadays are written in very good English, they now use people who can actually speak the language properly to write these mails.
I would always hover over the senders email address and then stick it into google to see what comes up.
There have been massive increases in phishing emails "from" Amazon, Fedex, DHL etc and this is due to the increase in the number of deliveries from there so a lot of people would presume they are real mails.
Would imagine places like Ikea would see the same increases especially when all the shops are closed.
In fairness you contacted Ikea direct so that should prove if it's real or not.
Normally there would be a link to click on or site address to click on but if it's an e-voucher, I'd say it's real enough.

Darc19 · 28-02-2021 11:49pm

They do tend to send €20-€50 vouchers if they mess up badly.
And voucher express manage their vouchers

Dublinstiofán · 28-02-2021 11:57pm

I had a great experience last month in fairness to IKEA. I ordered a desk on a Saturday morning and it was delivered on Sunday afternoon (as in within 30 hours). I honestly couldn’t believe it!

Got a chair last year and it took 8 weeks so it might be the luck of the draw.

PCros · 01-03-2021 6:24pm

PCros wrote: »

Ordered quite a bit of stuff yesterday and delivery came up 28th March when I was checking out. Then I realised I had forgot a few items and went back to get them. Anyway went to checkout again and I got a new date of next Monday...the 1st March.

We'll see how that goes.

Well it all arrived to today so it seems they have gotten things back on track.

It was a large order too, 46 items with the biggest being a mattress and a kids desk and then a load of nicky nacky stuff.

01-03-2021 8:59pm

PCros wrote: »

Well it all arrived to today so it seems they have gotten things back on track.

It was a large order too, 46 items with the biggest being a mattress and a kids desk and then a load of nicky nacky stuff.

:eek:

That must have been some delivery you got today- did the lads have to take a tea break half way through?:P

PCros · 02-03-2021 8:58am

Deleted User wrote: »

:eek:

That must have been some delivery you got today- did the lads have to take a tea break half way through?:P

:D:D

No honestly most of it was small things like picture frames, plants, bed sheets etc.

bb12 · 03-03-2021 2:08am

My order was supposed to arrive today. Checked this morning and the status was still "preparing your order". But then checked in the afternoon and the status had changed to On it's way. Happy days I thought but it never arrived. Checked the status again tonight and it's gone back to Prepaying your order. Strange.

youcancallmeal · 03-03-2021 8:57am

bb12 wrote: »

My order was supposed to arrive today. Checked this morning and the status was still "preparing your order". But then checked in the afternoon and the status had changed to On it's way. Happy days I thought but it never arrived. Checked the status again tonight and it's gone back to Prepaying your order. Strange.

I'd say ring them. I have an order I made back in January due this day next week and I plan to ring them before the the weekend to ensure it hasn't fallen between the cracks

shanec1928 · 03-03-2021 11:32am

shanec1928 wrote: »

after weeks of trying i gave it another go yesterday and managed to get a delivery date for the 24th feb

forgot to update this. order received on the 24th in the advanced time window they gave me. also mistakenly received part of someone else's order. Sorry susan, i have your baskets and light :pac: still waiting on ikea to get back in touch about it after i contacted them.

grazer · 07-03-2021 6:48pm

Trying to order garden chairs from IKEA but when I go to the basket, it says they can’t be ordered / delivered. They were out of stock all last summer. Really don’t want to be garden chairless again this summer. Anyone any idea if click & collect will open soon? I can’t find an email address for customer services anywhere on the website - does anyone have it?

Caranica · 07-03-2021 6:56pm

grazer wrote: »

Anyone any idea if click & collect will open soon? I can’t find an email address for customer services anywhere on the website - does anyone have it?

That's up to the government not IKEA.

grazer · 07-03-2021 7:14pm

Caranica wrote: »

That's up to the government not IKEA.

I know - they were two separate questions!

Anyway, got through on a phone number to customer services. There is stock of the chairs in the store but no stock in the distribution centre for online deliveries. Pain.

silver2020 · 07-03-2021 9:02pm

grazer wrote: »

Trying to order garden chairs from IKEA but when I go to the basket, it says they can’t be ordered / delivered. They were out of stock all last summer. Really don’t want to be garden chairless again this summer. Anyone any idea if click & collect will open soon? I can’t find an email address for customer services anywhere on the website - does anyone have it?

Click and Collect is highly likely to open from Early April or possibly end of March. That's what Retail Excellence are saying in their latest update last friday

youcancallmeal · 10-03-2021 2:53pm

I put in an order nearly 2 months ago in mid Jan, only delivery date I could get was for today 10th March so bit the bullet and went for it. Well today rolls around and no sign of the delivery so I rang Ikea to check what the story is. As expected the delivery won't be coming today, got fobbed off with an excuse there was logistics issues with 1 item so the order had be split with everything bar the 1 item due to come this Sunday the 14th and the other thing the following week. Do they even do deliveries on Sundays? I'm absolutely fuming, I told the woman that brexit/logistics issues aside this is incredibly bad customer service, I can't understand why they don't have better communication processes, just let me know about the delay so I don't have to ring up and chase them. I wish there was some way to make an official complaint other than ringing Joe Duffy.

Lobsterlady · 31-03-2021 11:01am

Anyone know what size the delivery trucks are? Are they those huge ones? I'm due a delivery tomorrow (Limerick), quite a lot of items, and well our road is very very tight with crazy bends. Do they ring ahead?

milli milli · 31-03-2021 11:55am

Just letting people know I ordered on 17th March, got a delivery day of 30th March and items arrived today 31st - so 2 weeks.
The delivery came with DPD and in perfect condition. Very happy with service. I ordered a load of fake plants so a large box (approx 5ft x 2ft)

Thar_Cian · 04-04-2021 2:21pm

I've made four online orders with IKEA over the past year and the first three went to plan. I placed the most recent order on 10 March and was given a delivery date of 1 April. Everything seemed to be progressing, then I was notified on Monday that part of one item would be delivered on 2 April and the rest of the delivery (42 items) would not be arriving until the 18th. I called and was told that the delay was because the part in the parcel delivery had been out of stock when I ordered. I don't know why this has to affect the rest of the order, as its tracking has been on "Received at nearest hub" for a week now. Of course, the parcel delivery didn't arrive and hasn't even been picked yet. I emailed their complaints department on Monday asking for further explanation and a refund on the delivery cost if they can't bring the date forward (the website's terms and conditions says they "will deliver your order within 30 days of the order date unless otherwise agreed"), but I've gotten no response. Having shopped a lot at IKEA, I'm so disappointed with the appalling online customer service.

finlma · 06-04-2021 8:19am

Does anyone know if Ikea are delivering. Trying to order a few small bits to an address down the country and every day we try to complete the order we get a message saying:
"Sorry, there are currently no delivery options available. Please check back tomorrow. Thank you for your patience."

We've checked back a good few days and keep getting the same message.

Sesame · 06-04-2021 8:26am

Change a few things and recheck the delivery date each time. It seems to be related to stock.

tadgho · 07-04-2021 5:11pm

Ordered 3 photo frames from IKEA on 23rd March with Planned Delivery Date listed as tomorrow (April 8th) on order confirmation email..chances of them arriving on schedule?? Haven't got any email since to say they're dispatched or anything...

youcancallmeal · 07-04-2021 6:33pm

tadgho wrote: »

Ordered 3 photo frames from IKEA on 23rd March with Planned Delivery Date listed as tomorrow (April 8th) on order confirmation email..chances of them arriving on schedule?? Haven't got any email since to say they're dispatched or anything...

Probably not, with my order that didn't arrive on the scheduled date they even sent out an email a couple of days before confirming my delivery was due. Best to ring them in morning and they'll more than likely tell you its been delayed for whatever reason. Ridiculous customer service

tadgho · 10-04-2021 12:42pm

tadgho wrote: »

Ordered 3 photo frames from IKEA on 23rd March with Planned Delivery Date listed as tomorrow (April 8th) on order confirmation email..chances of them arriving on schedule?? Haven't got any email since to say they're dispatched or anything...

Update: order arrived this morning. Ordered 23rd March, received 10th April. Take from that what you will! Slow but got here in the end...

wes16586 · 11-04-2021 2:23am

I've been looking to buy picture frames in bulk but most sites are UK based and I'm worried about customs charges. I know there may be delays with IKEA deliveries but do I need to worry about customs/brexit charges if order from the ikea.ie site? I read some tweets in Jan about people getting landed with massive customs bills.

Darc19 · 11-04-2021 7:35am

wes16586 wrote: »

I've been looking to buy picture frames in bulk but most sites are UK based and I'm worried about customs charges. I know there may be delays with IKEA deliveries but do I need to worry about customs/brexit charges if order from the ikea.ie site? I read some tweets in Jan about people getting landed with massive customs bills.

No.

hjghj · 20-04-2021 8:11pm

grazer wrote: »

I know - they were two separate questions!

Anyway, got through on a phone number to customer services. There is stock of the chairs in the store but no stock in the distribution centre for online deliveries. Pain.

I can't find their phone number or email address anywhere - ordered items on Sunday and reviewed them on Tuesday (Roscommon) very happy. Only thing is that one of the items arrived damaged and I'm trying to contact someone to have it returned but can;t find phone number/email anywhere. Thanks

Darc19 · 22-04-2021 10:41pm

Ordered 3 weeks ago, was given April 22nd as delivery date, delivered at 8.45am today.

So it might take 3 weeks, but looks like you can depend on the date.

Was sent text yesterday and could track the delivery to the door - literally could see the van coming down the lane

Ikea

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