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UPS

245678

Comments

  • #52
    Ironman76
    Registered Users Posts: 518 ✭✭✭Ironman76


    They’ll leave it somewhere. That’s the funny thing about UPS. They’ll leave it somewhere and not leave a note nor notify you.


  • #53
    Discodog
    Registered Users, Registered Users 2 Posts: 15,918 ✭✭✭✭Discodog


    Ironman76 wrote: »
    They’ll leave it somewhere. That’s the funny thing about UPS. They’ll leave it somewhere and not leave a note nor notify you.

    Even if it needs a signature?


  • #54
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    Ironman76 wrote: »
    They’ll leave it somewhere. That’s the funny thing about UPS. They’ll leave it somewhere and not leave a note nor notify you.

    They have never done this for me. They leave a note and try again next day.
    I set up a UPS account which allows me to manage deliveries once they've been attempted unsuccessfully.


  • #55
    Dazzy
    Registered Users, Registered Users 2 Posts: 594 ✭✭✭Dazzy


    According to UPS tracking my parcel was delivered yesterday. It wasn't delivered to my address so they obviously delivered it to the wrong house. I contacted them twice by phone and they wont contact the driver to ask where it was delivered. The only option is to contact the sender who will start an investigation.

    Why can't they just ask the driver where it is instead of having to go through this long process when the package will be long gone!!! Make absolutely no sense.

    Would anyone have a number for the depot directly, not the call center number?


  • #56
    Ironman76
    Registered Users Posts: 518 ✭✭✭Ironman76


    Dazzy wrote: »
    According to UPS tracking my parcel was delivered yesterday. It wasn't delivered to my address so they obviously delivered it to the wrong house. I contacted them twice by phone and they wont contact the driver to ask where it was delivered. The only option is to contact the sender who will start an investigation.

    Why can't they just ask the driver where it is instead of having to go through this long process when the package will be long gone!!! Make absolutely no sense.

    Would anyone have a number for the depot directly, not the call center number?

    Ah yes the ol “Haven’t a clue where your parcel is. You need to contact the seller” Even through they send you a UPS email the day before saying the parcel is out for delivery, clearly nothing to do with the seller.


  • #57
    Dazzy
    Registered Users, Registered Users 2 Posts: 594 ✭✭✭Dazzy


    The tracking has been updated in the last hour to say it was delivered again today and signed for by the same person!


  • #58
    80j2lc5y7u6qs9
    Closed Accounts Posts: 957 ✭✭✭80j2lc5y7u6qs9


    The OP said he had called UPS. Is there a number where a person will answer?


  • #59
    Dazzy
    Registered Users, Registered Users 2 Posts: 594 ✭✭✭Dazzy


    Romina Handsome Author wrote: »
    The OP said he had called UPS. Is there a number with a person?

    There is a central call center number but they weren't willing to call the driver. I thought if I could get someone from the Dublin depot I might have better luck.

    Anyway, turns out the driver entered the wrong code on his machine twice and that's why its showing as delivered. They say they have it and will deliver tomorrow. I had to ring again to get that update. Just making up excuses. Clowns.


  • #60
    80j2lc5y7u6qs9
    Closed Accounts Posts: 957 ✭✭✭80j2lc5y7u6qs9


    Dazzy wrote: »
    There is a central call center number but they weren't willing to call the driver. I thought if I could get someone from the Dublin depot I might have better luck.

    Anyway, turns out the driver entered the wrong code on his machine twice and that's why its showing as delivered. They say they have it and will deliver tomorrow. I had to ring again to get that update. Just making up excuses. Clowns.
    why are you responding to me with this ? I just asked for a number where i can speak to a person


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  • #61
    Dazzy
    Registered Users, Registered Users 2 Posts: 594 ✭✭✭Dazzy


    Romina Handsome Author wrote: »
    why are you responding to me with this ? I just asked for a number where i can speak to a person

    Chill. Your question looks like its related to my post hence my reply.


  • #62
    80j2lc5y7u6qs9
    Closed Accounts Posts: 957 ✭✭✭80j2lc5y7u6qs9


    Dazzy wrote: »
    Chill. Your question looks like its related to my post hence my reply.
    whre did i say it was related to you?. I did not even see wht you said. What is the number for a person not the recording


  • #63
    Dazzy
    Registered Users, Registered Users 2 Posts: 594 ✭✭✭Dazzy


    Romina Handsome Author wrote: »
    whre did i say it was related to you?. I did not even see wht you said. What is the number for a person not the recording

    I didn't say you did.

    You might be better off doing a quick search for the number. It's easy to find. Save us both some time.


  • #64
    ACitizenErased
    Registered Users, Registered Users 2 Posts: 11,675 ✭✭✭✭ACitizenErased


    Had fantastic service from UPS today. Parcel left UK at 5pm yesterday (Wednesday) evening, had it at my door at 3:30 today.


  • #65
    alan4cult
    Registered Users, Registered Users 2 Posts: 1,583 ✭✭✭alan4cult


    On my 3rd import scan for my UPS parcel. It seems to be in a loop in the system. Anybody have this before? It's been almost 16 days so even allowing for the recent delays is it worth ringing them?


  • #66
    PirateShampoo
    Registered Users, Registered Users 2 Posts: 4,406 ✭✭✭PirateShampoo


    alan4cult wrote: »
    On my 3rd import scan for my UPS parcel. It seems to be in a loop in the system. Anybody have this before? It's been almost 16 days so even allowing for the recent delays is it worth ringing them?

    Probably getting left behind in the warehouse with nobody to deliver it. It will get scanned and put back on a pallet for tomorrow's deliverys.


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  • #67
    VG31
    Registered Users, Registered Users 2 Posts: 3,474 ✭✭✭VG31


    Just to add something positive about UPS. I've been selling a few things on eBay recently and have started using UPS for anything expensive or bulky. I'm quite impressed with them so far. They've delivered within the stated time frame and showed up during the scheduled collection times.

    They're prices are quite reasonable also. They're cheaper than DHL/FedEx/Nightline; and An Post for anything vaguely bulky.


  • #68
    PaulKK
    Registered Users, Registered Users 2 Posts: 2,279 ✭✭✭PaulKK


    I'm having trouble with an order from Lenovo with UPS.

    They've had the package in Ireland over a week now, and claimed they tried to deliver it last Friday. Tracking claims they couldn't gain access to deliver. I live in a house without any access problems in a large town.

    I've contacted them about it and they asked me to confirm the address. I sent them the shipping address that Lenovo sent me on my order confirmation. They have now claimed that the address was wrong. E.g I provided "2 evergreen terrace" and they say the package says "32 evergreen terrace". My eircode is on the package also, which is correct.

    This was on Monday so they confirmed the address "change" and confirmed delivery for yesterday. No sign of the package again, I contacted them again yesterday evening and they told me they don't have an estimated delivery date any more. Tracking shows the package in Sligo, I live in the south east...

    Not at all impressed. I do not believe the package had the wrong address, surely Lenovo have automated package labelling. Why not use the eircode as a backup also?


  • #69
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    The courier companies, including An Post, still don’t use Eircode, as far as I know. Get Lenovo to kick UPS up the ass, they are the ones paying for it.


  • #70
    Dazzy
    Registered Users, Registered Users 2 Posts: 594 ✭✭✭Dazzy


    PaulKK wrote: »
    I'm having trouble with an order from Lenovo with UPS.

    They've had the package in Ireland over a week now, and claimed they tried to deliver it last Friday. Tracking claims they couldn't gain access to deliver. I live in a house without any access problems in a large town.

    I've contacted them about it and they asked me to confirm the address. I sent them the shipping address that Lenovo sent me on my order confirmation. They have now claimed that the address was wrong. E.g I provided "2 evergreen terrace" and they say the package says "32 evergreen terrace". My eircode is on the package also, which is correct.

    This was on Monday so they confirmed the address "change" and confirmed delivery for yesterday. No sign of the package again, I contacted them again yesterday evening and they told me they don't have an estimated delivery date any more. Tracking shows the package in Sligo, I live in the south east...

    Not at all impressed. I do not believe the package had the wrong address, surely Lenovo have automated package labelling. Why not use the eircode as a backup also?

    Same thing happened to me and a friend waiting on Lenovo packages recently. Lots of different excuses from UPS like an address problem on the package and driver incorrectly entering the package as delivered 3 times on his device.

    It seems like they just don't have the capacity to deliver when they are supposed to and are pedaling the same excuses.

    Both packages 3 days late.


  • #71
    Dave..M
    Registered Users, Registered Users 2 Posts: 693 ✭✭✭Dave..M


    Hi there, anyone experienced delays on the final delivery of items via UPS? Ordered something nearly two weeks ago from Germany, arrived in Ireland in good time last week and since then has been noting delivery delayed by a day every second day on website. UPS CS cannot help at all. Not had any major issues recently (except for Amazon dispatch delays) but not used UPS in a good while so wondering if it's stuck in some kind of UPS COVID19 vortex.


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  • #72
    PaulKK
    Registered Users, Registered Users 2 Posts: 2,279 ✭✭✭PaulKK


    I just got off the phone with them there after waiting on hold for 40 mins. Very unhelpful. He said since it hasn't had a scan for 3 days I need to raise an incident with thin via their website or have Lenovo do it.

    I asked if this ment the parcel was lost and he said yes.

    An absolute shower of jokers.


  • #73
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    No consolation, I know, but at times there can be problems with the transfer of information no matter how big the company. A certain computer company with its HQ in Cork changed over to a different courier, and there were huge problems. Irish town lands could be quite long and were cut off, and it left the actual town out in certain circumstances too. It was an absolute mess for months. It was so hard to believe that one of the world's biggest couriers couldn't get the IT translation right. These days they just scan, and don't look at the label, so they don't see the problems when a label isn't right.


  • #74
    soc
    Registered Users, Registered Users 2 Posts: 488 ✭✭soc


    Dazzy wrote: »
    Same thing happened to me and a friend waiting on Lenovo packages recently. Lots of different excuses from UPS like an address problem on the package and driver incorrectly entering the package as delivered 3 times on his device.

    It seems like they just don't have the capacity to deliver when they are supposed to and are pedaling the same excuses.

    Both packages 3 days late.

    Exact same thing here! Purchase from Lenovo. Had eircode everything on it but because Lenovo left out County UPS considered address incomplete (event though eircode literally would bring you to our door and even tell you the county!)

    I rang ups and had to update the address with them. It then took another three days before package finally delivered to me. Right pain in the behind.


  • #75
    PaulKK
    Registered Users, Registered Users 2 Posts: 2,279 ✭✭✭PaulKK


    I've contacted Lenovo who were great, they are sending me a replacement (hopefully not with UPS).

    I think anyone who has issues should get the seller to open a claim with UPS. The more they get may get them to change their courier or at least give the courier a kick up the backside.


  • #76
    Dave..M
    Registered Users, Registered Users 2 Posts: 693 ✭✭✭Dave..M


    UPS sites now says "Delay: Emergency Situation or Severe Weather" for my package, their CS responded with " your package had been affected by the ongoing restrictions to contain the spread of the virus. Once the situation improves, we will take action with the delivery the soonest possible." It's sitting somewhere in Dublin so it seems like their Dublin delivery team are utterly overwhelmed and as soon as the virus is cured I'll get my package!


  • #77
    Dazzy
    Registered Users, Registered Users 2 Posts: 594 ✭✭✭Dazzy


    Dave..M wrote: »
    UPS sites now says "Delay: Emergency Situation or Severe Weather" for my package, their CS responded with " your package had been affected by the ongoing restrictions to contain the spread of the virus. Once the situation improves, we will take action with the delivery the soonest possible." It's sitting somewhere in Dublin so it seems like their Dublin delivery team are utterly overwhelmed and as soon as the virus is cured I'll get my package!

    I am waiting on two packages from UPS and both are delayed. One for the same reason as yours and another due to incorrect address. Both are just excuses as they don't have the capacity to deliver the volume of packages.

    I had the same problem over a month ago with a Lenovo order as did a friend which resulted in a 3 day delay. You would think they would have the capacity issue sorted by now.


  • #78
    Living Off The Splash
    Registered Users, Registered Users 2 Posts: 2,131 ✭✭✭Living Off The Splash


    My package was supposed to be delivered on the 16th June. It is now the 23rd June and nothing yet. Their tracking tool is useless. It just says that it has arrived in Dublin and then nothing.

    Does anyone have a direct email address for them?


  • #79
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    Their tracking is all over the place at the moment. You should get the sender to chase them, as the CS is useless.


  • #80
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    UPS charge for Customs clearance is €15 + VAT, total €18.45. I didn't think there was VAT on a clearance charge from outside the EU?


  • #81
    vandriver
    Registered Users, Registered Users 2 Posts: 3,467 ✭✭✭vandriver


    whiterebel wrote: »
    UPS charge for Customs clearance is €15 + VAT, total €18.45. I didn't think there was VAT on a clearance charge from outside the EU?
    Why not?


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  • #82
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    vandriver wrote: »
    Why not?

    Its based on a service from outside the EU. Could be wrong, but I won't get far asking UPS. An Post don't charge VAT, as far as I'm aware, and neither did FedEx.


  • #83
    gibgodsman
    Registered Users, Registered Users 2 Posts: 573 ✭✭✭gibgodsman


    Anyone know if UPS will call you upon delivery? I live in an Apartment that has no working buzzer, so no way for them to let me know they are even here other than calling my mobile phone....


  • #84
    Living Off The Splash
    Registered Users, Registered Users 2 Posts: 2,131 ✭✭✭Living Off The Splash


    Back in June I had a parcel go missing. It was being delivered by UPS. Five months on and not even a reply or follow up to my enquiry. Absolute pits.


  • #85
    PirateShampoo
    Registered Users, Registered Users 2 Posts: 4,406 ✭✭✭PirateShampoo


    gibgodsman wrote: »
    Anyone know if UPS will call you upon delivery? I live in an Apartment that has no working buzzer, so no way for them to let me know they are even here other than calling my mobile phone....

    Depends on the driver. Also depends what Diad he's using. The new ones have phones built in. Is your number on your package?


  • #86
    PirateShampoo
    Registered Users, Registered Users 2 Posts: 4,406 ✭✭✭PirateShampoo


    Living Off The Splash wrote: »
    Back in June I had a parcel go missing. It was being delivered by UPS. Five months on and not even a reply or follow up to my enquiry. Absolute pits.

    Have you followed it up?


  • #87
    ussjtrunks
    Registered Users, Registered Users 2 Posts: 1,130 ✭✭✭ussjtrunks


    Anyone have any idea what’s up with my tracking info it keeps changing every few hours


  • #88
    PirateShampoo
    Registered Users, Registered Users 2 Posts: 4,406 ✭✭✭PirateShampoo


    ussjtrunks wrote: »
    Anyone have any idea what’s up with my tracking info it keeps changing every few hours

    They have rescanned it a few times and made up different excuses of why its been left behind in the depot


  • #89
    Hogzy
    Registered Users, Registered Users 2 Posts: 7,544 ✭✭✭Hogzy


    Anyone having issues with UPS deliveries at the moment? I have a package coming from Italy that has been stuck in Dublin for 8 days now and still hasnt been delivered yet.

    Seems strange that it would be delayed this long.


  • #90
    cournioni
    Moderators, Regional North East Moderators Posts: 12,739 Mod ✭✭✭✭cournioni


    PirateShampoo wrote: »
    Have you followed it up?
    They’re a disgrace. Following it up with them is a waste of time as you’re dealing with a call centre in Lithuania which is about as informed as you are - they read the status from tracking on ups.com.

    I’ve had three parcels go missing with them and another three weeks late this year. They have lied about three of the four we’ve had issues with. Best avoided where possible.


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  • #91
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Hogzy wrote: »
    Anyone having issues with UPS deliveries at the moment? I have a package coming from Italy that has been stuck in Dublin for 8 days now and still hasnt been delivered yet.

    Seems strange that it would be delayed this long.

    Yep, and they seem to post tracking and then delete the history to make it look like the parcel has never moved an inch. I have two en route which have been marked as out for delivery on a certain day, then they don't arrive, then I log in and all the history is deleted and they're marked as just delayed...


  • #92
    Hogzy
    Registered Users, Registered Users 2 Posts: 7,544 ✭✭✭Hogzy


    Deleted User wrote: »
    Yep, and they seem to post tracking and then delete the history to make it look like the parcel has never moved an inch. I have two en route which have been marked as out for delivery on a certain day, then they don't arrive, then I log in and all the history is deleted and they're marked as just delayed...

    My tracking hasnt updated since the 12th of December when it first arrived into Dublin having been in Tamworth UK.


  • #93
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Both of mine arrived this afternoon in the end.


  • #94
    Hogzy
    Registered Users, Registered Users 2 Posts: 7,544 ✭✭✭Hogzy


    Deleted User wrote: »
    Both of mine arrived this afternoon in the end.

    How long did it take to get delivered from the point at which they hit Dublin?


  • #95
    VG31
    Registered Users, Registered Users 2 Posts: 3,474 ✭✭✭VG31


    UPS Standard shipments to/from Ireland–Europe suspended:

    Due to measures taken by the French government to temporarily close its border with the UK, UPS has temporarily suspended ground shipments between the UK/Ireland and continental Europe until further notice. UPS Express shipments are currently not impacted by these measures, but may be delayed to due an increase in volume. We continue to closely monitor the situation and have put contingency plans in place to minimize disruption for our customers. Customers wanting to know the status of their shipment can track their packages on UPS.com.


  • #96
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Hogzy wrote: »
    How long did it take to get delivered from the point at which they hit Dublin?

    They were in Dublin on the 14th and arrived on the 20th. Hope yours surface soon!


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  • #97
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,012 Mod ✭✭✭✭whiterebel


    Their tracking is gone to pot. Showed leaving Tamworth yesterday, arriving Dublin last night.
    Received email this morning stating delivery was due for tomorrow (Wednesday). Driver arrived at the door 10 minutes later.......


  • #98
    VG31
    Registered Users, Registered Users 2 Posts: 3,474 ✭✭✭VG31


    whiterebel wrote: »
    Their tracking is gone to pot. Showed leaving Tamworth yesterday, arriving Dublin last night.
    Received email this morning stating delivery was due for tomorrow (Wednesday). Driver arrived at the door 10 minutes later.......

    They've added on an extra day to UPS Standard deliveries for the month of December. If my experience (both receiving and shipping) all parcels have still arrived within the usual timeframe, so one day early.


  • #99
    yogmeister
    Registered Users, Registered Users 2 Posts: 137 ✭✭yogmeister


    Anybody else waiting on a package from UPS .Mine was supposed to be delivered on the 20th and when I check the tracking its saying Held at warehouse. At this stage it wont be arriving this side of Christmas.


  • #100
    Agent Avenger
    Registered Users Posts: 189 ✭✭Agent Avenger


    yogmeister wrote: »
    Anybody else waiting on a package from UPS .Mine was supposed to be delivered on the 20th and when I check the tracking its saying Held at warehouse. At this stage it wont be arriving this side of Christmas.

    Two of mine were held up due to the new UK covid variant but one flew through the system from Germany after a day or two, the other one is stuck in Poland and hasn’t budged.


  • #101
    Mira Small Smile
    Posts: 0 ✭✭✭✭ Mira Small Smile


    Anyone know if UPS sell packaging stuff from their Dublin depot? I need to send a phone off for repair but only have the phone and a shipping label.


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