Network security Alarms

@KoolKid I was told by one of their sales people that their system can be monitored by other company, after the contract is up of course. Are they lying based on your knowledge of their systems?

AnthonyOD1987 wrote: »

i asked the same question and was told no other company could monitor their system outside the contract. they don't give access to their system to other companies to monitor alarms which made sense.

I have in writing that the alarm can be monitored by other company outside contract and they can set the engineer code to whatever I wanted. Need to call out an engineer for that I’m sure it’s not free.

Confused now...

kub wrote: »

Is it written anywhere the details and specification of the control equipment that they are planning on installing ?

Not in detail.
I have the list of sensors and that is is a RISCO alarm.

By far Phonewatch are the best

gygabyte wrote: »

I have asked more questions and got this answer:

---
It’s a standard set-up the panel will only talk to its own sensors. It can be maintained by someone else, you completely own the equipment so you’re free to use someone else if you wished.
---

I have this in writing, so where's the catch?

So the alarm they are selling on that offer is a RISCO Wicomm..

You really own at the end of the contract, but you own a Wiscomm hence the low price....

KoolKid wrote: »

The catch is in the very clever marketing wording.
The panel will only talk to its own sensors. Risco Wisdom is a standard system but some company's work on a closed protocol. Only them can supply/replace parts for their systems.

Again , if it sounds too good to be true it is.

thanks that makes sense.
I have a quote from other company and it is a Risco Agility. about 1300 euros for about 14 sensors.

KoolKid, would you recommend any installers in the Galway area? if so, could you PM me? Thanks a lot

I'm getting some contradicting information from two installers.

1. is saying the communications module is tied to them and that anyway other monitoring stations will provide their own communications module if I choose to be monitored by someone else.

2. is telling me that if I choose to go with someone else, then the only thing to provide is the SIM card.

installer 1. provides their own app which they say is just a clone of RISCO one

installer 2. uses the app RISCO which is configured by them..


fair to assume installer 1. is installing stuff tied to them?
the difference in price of the system itself between them is not huge. the monitoring of option 1 is way cheaper though...

any thoughts?

KoolKid wrote: »

A clone of the risco app???
I presume they mean the separate cloud connection used by systems which are tied to particular installers. If so you will be tied to them for service and parts also.

to be honest, I'm not sure.
I was assured that wasn't the case, the hardware was not customized and parts could be sourced from any distributor of RISCO products.

it could be that RISCO allows to customise the look and feel of their app and that's fine. However, I was a bit surprised when I was told if I chose to change the monitoring, they would take out the dialer as that would be the only part tied to them.. I thought even the dialler would be always the same no?

KoolKid wrote: »

It doesn't sound right to be honest. There is too much vagueness. Most manufacturers apps can be customised with installer details and branding. I wouldn't call that a clone.
To be honest you should be able to move panel to whichever provider you want. And use the same dialler etc.
Parts can be sourced??? But can they be enrolled and used on the same system??
Shop around would be my advice.

this was the response, I got, but they were also at my house doing a survey:

- The Remote app is distributed by Risco but we have our own design within their configuration and will set this up for you.
-it can be maintained and monitored by other installers but the Communications Module provided by us can only be used by us to monitor the system. If you went with another company they would provide their own setup.
- The Parts are only available through Risco Suppliers and Installers and not directly off them.

communications module bit is what gets me and throws me off a bit..

Anyway, I have other quote from other installer.. a bit more expensive but told me if I was ever to change monitoring the only thing to change is the SIM card.

Appreciate any insight. Thanks

KoolKid wrote: »

Sounds like they are trying to deliberately complicate the issue to confuse you.

Yeah, looks like that way for sure

I have a quote by other local installer as follows:

1 x RISCO AGILITY 32 ZONE CONTROL PANEL
1 x RISCO REMOTE KEYPAD
1 x RISCO GSM CARD
2 x RISCO PIR CAMERA
1 x RISCO PIR
14 x RISCO CONTACT/SHOCK SENSORS (windows)
3 x RISCO DOOR CONTACT/SOCK
1 x RISCO LUMIN8 EXTERNAL SIREN
1 x RISCO SMARTPHONE APP

1760 euro

35 euro for:
- monitoring
- maintenance(including call outs, batteries, service)
- breakdown cover of all parts

is this reasonably? I am inclined to go with it, but I have no idea of prices

KoolKid wrote: »

Not bad if its all in and covers all call outs etc.

the 35 euro includes breakdown cover of all parts including panels. only thing it doesn't cover is if the damage is caused by a electrical surge by storm for instance which is understandable.


fair to assume the 1760 euro for all that hardware is a decent quote?

KoolKid wrote: »

It is if its including VAT, installation and set up etc.

yep it is, VAT, installation, setting up the app and monitoring etc etc
It is expensive but hopefully it is only this one time

thanks for all the help, I really appreciate it

KoolKid wrote: »

Anytime. Money upfront is the better option for a system like this. Even if you cancel your monitoring and service down the road you will own a decent system with a good app and no ongoing app charges etc.

I have this system installed.
The shock sensors seem to go off pretty easily with seems to be strong winds from the storms. Is this something normal?
The installer will come by to regulate the sensitivity, but I am starting to wonder if the shock sensors are that reliable?

It only happened when I wasn’t home and of course got called by the monitoring station and my dogs are getting stressed by this. It happened 3 days in a row....

Any thoughts?

gygabyte wrote: »

Also just found out my dogs’ bark also triggers the shock sensor....... is this common?

A dog jumping against a window or door would set off a sensor.
The sensors need to be calibrated if to sensitive.