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An Post gone to shîte

2»

Comments

  • #52
    NIMAN
    Registered Users, Registered Users 2 Posts: 33,987 ✭✭✭✭NIMAN


    Our posties are arriving with parcels up to 7pm for the last few weeks too.


  • #53
    Pasteur.
    Closed Accounts Posts: 256 ✭✭Pasteur.


    listermint wrote: »
    The expect to deliver 3.1 Million + parcels this week alone.

    I think people need to understand the scale of that work.

    Ryanair delivering 3.1 million passengers is 100 times more complicated


  • #54
    Strumms
    Registered Users, Registered Users 2 Posts: 25,796 ✭✭✭✭Strumms


    Demur2020 wrote: »
    appreciate they are flat out and working really hard. But this week I got a notice from Amazon and from An Post that they had attempted delivery but were not successful. I was in the house all day and have video recording on the front door - there was no attempt! Would prefer them to say package was delayed rather than lie about trying to deliver it.... No response from An Post to any enquiries, and still no package 2 days later.

    It’s obviously a delivery person chancing their arm. It’s not common but it does happen in the courier / mail world... I’ve experienced it from the perspective of working in the industry and alas as a customer too.

    Mail guy / courier gets overloaded with packages but doesn’t genuinely have time to deliver...

    But will report that he attempted delivery but nobody was home as it reflects better on him..

    The company and courier/delivery person are covering their arse but the customer is getting screwed... then again, it’s Ireland, par for the course these days.


  • #55
    The Continental Op
    Registered Users, Registered Users 2 Posts: 7,087 ✭✭✭The Continental Op


    NIMAN wrote: »
    Our posties are arriving with parcels up to 7pm for the last few weeks too.

    That can be a separate delivery if you are in a built up area. First delivery is normal mail and small items the postman can carry then you get an additional delivery of parcels which the postie on foot can't handle. In rural areas you get just the one delivery.

    Wake me up when it's all over.



  • #56
    Caranica
    Registered Users, Registered Users 2 Posts: 10,139 ✭✭✭✭Caranica


    Got a delivery an hour ago. A parcel from a boutique in Kildare, a Vodafone bill and a government service letter.

    Meanwhile, my Amazon return that I need the refund from still sits in Portlaoise.


  • #57
    gordongekko
    Registered Users, Registered Users 2 Posts: 5,301 ✭✭✭gordongekko


    Caranica wrote: »
    Got a delivery an hour ago. A parcel from a boutique in Kildare, a Vodafone bill and a government service letter.

    Meanwhile, my Amazon return that I need the refund from still sits in Portlaoise.

    Sweet that's great service on the weekend. Well done an post


  • #58
    Pasteur.
    Closed Accounts Posts: 256 ✭✭Pasteur.


    Have they bitten off more than they can chew with packages


  • #59
    7aubzxk43m2sni
    Closed Accounts Posts: 636 ✭✭✭7aubzxk43m2sni


    Our postwoman has been out twice a day all week. She said she can't fit everything in the van so she has to do a second round with parcels


  • #60
    Pasteur.
    Closed Accounts Posts: 256 ✭✭Pasteur.


    Also I notice a major H&S issue with the drivers

    They're attempting to sort the mail while driving and it's dangerous


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  • #61
    Tony H
    Registered Users, Registered Users 2 Posts: 1,513 ✭✭✭Tony H


    Caranica wrote: »
    Got a delivery an hour ago. A parcel from a boutique in Kildare, a Vodafone bill and a government service letter.

    Meanwhile, my Amazon return that I need the refund from still sits in Portlaoise.
    get onto amazon chat , that was happening to me with a return , at the same time a friend of mine got refunded a few hours after he posted it back , I argued with them on their chat and told them I had done my part , not my fault that their system for returns is slow , had the money the next day ,
    a handy thing to know is that at least in my case refunds to N26 accounts get back in your account a lot faster,

    as for an post , all my deliveries are two or three days now from amazon , got two today that were supposed to be delivered on monday ,
    In Cobh at least our postman said most of the backlog is sorted , but most of them are working from 6am six days a week and will be for a while in his opinion ,
    DPD have also sped up , had a few deliveries from overclockers uk and they arrived in 3 days


  • #62
    scooby77
    Registered Users, Registered Users 2 Posts: 399 ✭✭scooby77


    Good service here in Sligo TBH. Ordered few books and kids games from Amazon Thursdsy night. Delivered by An Post 10am this morning. Were due Monday!
    That's not unusual...shop Amazon alot, cant remember a late delivery.


  • #63
    Pasteur.
    Closed Accounts Posts: 256 ✭✭Pasteur.


    Tony H wrote: »
    get onto amazon chat , that was happening to me with a return , at the same time a friend of mine got refunded a few hours after he posted it back , I argued with them on their chat and told them I had done my part , not my fault that their system for returns is slow , had the money the next day ,
    a handy thing to know is that at least in my case refunds to N26 accounts get back in your account a lot faster,

    as for an post , all my deliveries are two or three days now from amazon , got two today that were supposed to be delivered on monday ,
    In Cobh at least our postman said most of the backlog is sorted , but most of them are working from 6am six days a week and will be for a while in his opinion ,
    DPD have also sped up , had a few deliveries from overclockers uk and they arrived in 3 days

    Quickest refund is if u pay using gift card

    I'm usually refunded when the package is scanned at the local po


  • #64
    Sam Quentin
    Registered Users, Registered Users 2 Posts: 2,229 ✭✭✭Sam Quentin


    It is what it is,.do not have expectations of prompt delivery on anything at this time of year.... I'd hate to work for An Post, Parcel Motel, DPD etc etc at this time of year..not only are they under pressure at work but also under pressure from the usual whingers online when their VIP(Very Important Parcel) doesn't arrive on time. The Parcel more often than not will arrive,.but in the meantime the usual whingers will have claims in left right and centre,be it with PayPal,Amazon, Private Seller etc etc. Those bloody people annoy me, and put huge pressure on small businesses trying to make a few pound by providing an online service...


  • #65
    [Deleted User]
    Posts: 14,344 ✭✭✭✭ [Deleted User]


    Pasteur. wrote: »
    Ryanair delivering 3.1 million passengers is 100 times more complicated


    Or Tesco selling 3.1 million Cod Fillets... Neither of which are in any way relevant.


  • #66
    Tony H
    Registered Users, Registered Users 2 Posts: 1,513 ✭✭✭Tony H


    Pasteur. wrote: »
    Quickest refund is if u pay using gift card

    I'm usually refunded when the package is scanned at the local po

    that would work too , esp with how much im spending online , it would not remain in the card for long :D


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  • #67
    quartz1
    Registered Users Posts: 385 ✭✭quartz1


    Posted a small box Parcel last Monday from Cork to Dublin ......still hasn't arrived


  • #68
    9db3xj7z41fs5u
    Closed Accounts Posts: 172 ✭✭9db3xj7z41fs5u


    I haven’t had any problems in Dublin and I have had a lot of deliveries recently


  • #69
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,008 Mod ✭✭✭✭whiterebel


    Caranica wrote: »
    Meanwhile, my Amazon return that I need the refund from still sits in Portlaoise.

    This is standard practice if you got a return label from Amazon. You will only get it tracked to their returns centre in Portlaoise. It may sit there for weeks waiting for a truck full to go back to Amazon. You need to get onto Amazon and tell that you have fulfilled your obligations and you need the refund.


  • #70
    Jim_Hodge
    Registered Users, Registered Users 2 Posts: 11,218 ✭✭✭✭Jim_Hodge


    Pasteur. wrote: »
    Ryanair delivering 3.1 million passengers is 100 times more complicated

    They never arranged to get those passengers to each of their homes. The comparison doesn't work unless you'll accept An Post dropping all parcels in a distribution centre and we all go rummage through it for our own. RyanAir also couldn't function with ground handling, baggage crews and the DAA.


  • #71
    Ah-Watch
    Registered Users, Registered Users 2 Posts: 1,786 ✭✭✭Ah-Watch


    Just got two separate emails for my deliveries. The parcel coming from the US that arrived in Ireland on the 19th according to FedEx tracking has now been received by An Post on the 28th and my Vodafone order (just a sim) ordered last weekend has just been checked in in the sorting Centre. Neither are major issues- the Vodafone one would be easy sort if missing but the other one wouldn’t have been. The FedEx one was a birthday present which has come and gone now. I had been concerned as there was no tracking info since entering Ireland but looks like we’ll get there.


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  • #72
    un5byh7sqpd2x0
    Closed Accounts Posts: 1,862 ✭✭✭un5byh7sqpd2x0


    pauly58 wrote: »
    Here in West Cork we had an Amazon parcel go missing, yesterday a parcel arrived An Post had put a wrong address label on it, gone to Cavan & been redirected. They should never have closed the Cork sorting office.

    An Post don’t put labels on anything... I fail to see how keeping the Cork sorting office would have made any difference here.


  • #73
    The Continental Op
    Registered Users, Registered Users 2 Posts: 7,087 ✭✭✭The Continental Op


    Jayda Quick Fountain wrote: »
    An Post don’t put labels on anything... I fail to see how keeping the Cork sorting office would have made any difference here.
    Capacity? The staff in Cork aren't now working in the Dublin sorting office.

    Wake me up when it's all over.



  • #74
    [Deleted User]
    Posts: 14,344 ✭✭✭✭ [Deleted User]


    I personally have had two Parcels from Amazon go missing.

    They were both ordered as part of the same order (but Amazon split the order into four parcels). Two parcels showed on time, two went missing.

    First that went missing was about 10 days late, but amazon refunded me immediately once it's status was 'may have gone missing' on their site. When it did show up, the 10 days late, amazon told me to keep the refund, and also keep the products (about €80 worth of stuff).

    The second parcel, also part of the same order, also got refunded immediately. about 3 weeks after being marked as possibly missing, I got an email saying it had been delivered to me, and they asked me to post it back to them and included return labels, etc. However, despite it saying it was delivered, it never actually did show up (unless someone stole it from my house or doorstep, but that's extremely unlikely).

    But I've had about 15-16 parcels from Amazon arrive since the start of November, and those are the only two issues I faced. And the first issue was a little lottery win as I got to keep the refund and the parcel, so it more than made up for the second one going missing (though as I say, it was refunded immediately anyway, so I had time to buy replacements).


  • #75
    davetherave
    Registered Users, Registered Users 2 Posts: 3,438 ✭✭✭davetherave


    Jayda Quick Fountain wrote: »
    An Post don’t put labels on anything... I fail to see how keeping the Cork sorting office would have made any difference here.

    I think he means that An Post put a label on the parcel. The label says words to the effect of "This item was delayed due to an incorrect postal address".


  • #76
    rainbowtrout
    Registered Users, Registered Users 2 Posts: 15,382 ✭✭✭✭rainbowtrout


    Service is good here in Roscommon, deliveries have been happening on the weekend for months now.


  • #77
    mihalk
    Registered Users Posts: 24 ✭mihalk


    Cows Go µ wrote: »
    I'm the exact same. Package being delivered by DHL, left Germany (Koln) on the 21st and no sign of it. Was originally coming from America so took a detour through Germany. Luckily it's not urgent though

    Yep, mine left Koeln on the 21st too...


  • #78
    Harry Palmr
    Closed Accounts Posts: 40,061 ✭✭✭✭Harry Palmr


    They are dealing with Christmas week volumes every week, not a shock there are issues.

    I had a lengthy wait for a parcel from Germany via Amazon but it got here and it looked a bit like the problem was prior to An Post section of the journey so it may not always be their fault.


  • #79
    mihalk
    Registered Users Posts: 24 ✭mihalk


    Is anyone actually seeing entries being updated in track and trace?

    It seems to me that track and trace has just stopped working:
    Incoming PARCELS from Germany are not traceable since leaving Germany.

    LETTERS are also affected, I sent a letter by Express Post to Switzerland ("delivery in 3 working days").
    This letter was scanned in post office (D9) on the 24th but since then I've had no new track and trace entries at all...


  • #80
    [Deleted User]
    Posts: 2,827 ✭ [Deleted User]


    Based on my experiences over the last few months I'd advise not to send anything you expect to arrive for a "big day". It won't arrive in time.


  • #81
    atilladehun
    Registered Users, Registered Users 2 Posts: 1,613 ✭✭✭atilladehun


    Pasteur. wrote: »
    Ryanair delivering 3.1 million passengers is 100 times more complicated

    Those parcels walked themselves to the correct plane and when it landed organised their own transport to every part of the country.

    It must be a nightmare of a job to organise so much, mail has never had such volumes.

    Found out yesterday it's free to post to Care homes up to 2kg.


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  • #82
    Caranica
    Registered Users, Registered Users 2 Posts: 10,139 ✭✭✭✭Caranica


    Tony H wrote: »
    get onto amazon chat , that was happening to me with a return , at the same time a friend of mine got refunded a few hours after he posted it back , I argued with them on their chat and told them I had done my part , not my fault that their system for returns is slow , had the money the next day ,

    Thanks for this. Got it sorted today.


  • #83
    Thoie
    Registered Users, Registered Users 2 Posts: 6,344 ✭✭✭Thoie


    My local post people have been great - including Saturday deliveries.

    I'm getting concerned about two AddressPal items though - both delivered in the UK about 2 weeks ago, and not a hint of them since. One is getting a little urgent, the other less so. If I know they're "safe" and just sitting in a warehouse somewhere I'm OK with that, but it's the fact that I have no idea if they've gone missing or not is the problem.

    What's the average wait time people have had recently with UK AddressPal items with postoffice pick-up?


  • #84
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,008 Mod ✭✭✭✭whiterebel


    Thoie wrote: »
    My local post people have been great - including Saturday deliveries.

    I'm getting concerned about two AddressPal items though - both delivered in the UK about 2 weeks ago, and not a hint of them since. One is getting a little urgent, the other less so. If I know they're "safe" and just sitting in a warehouse somewhere I'm OK with that, but it's the fact that I have no idea if they've gone missing or not is the problem.

    What's the average wait time people have had recently with UK AddressPal items with postoffice pick-up?

    AddressPal are down to 2 flights per week out of the UK at the moment apparently, so I would say they have a backlog before it ever hits Dublin.


  • #85
    donegal_man
    Registered Users, Registered Users 2 Posts: 5,847 ✭✭✭donegal_man


    Can't complain here in fairly rural part of Donegal. Ordered from Amazon last Wednesday and Mountain Warehouse on Friday, both delivered by An Post this afternoon.


  • #86
    Thoie
    Registered Users, Registered Users 2 Posts: 6,344 ✭✭✭Thoie


    Called them again, and while the website still says 4-5 working days for post office collection after an item arrives in the UK hub, they're currently looking at about 8 working days (which isn't unreasonable, given extra demand).

    Mine are gone beyond that, but fingers crossed they'll eventually turn up.


  • #87
    wasay911
    Registered Users Posts: 20 ✭wasay911


    mihalk wrote: »
    Is anyone actually seeing entries being updated in track and trace?

    It seems to me that track and trace has just stopped working:
    Incoming PARCELS from Germany are not traceable since leaving Germany.

    LETTERS are also affected, I sent a letter by Express Post to Switzerland ("delivery in 3 working days").
    This letter was scanned in post office (D9) on the 24th but since then I've had no new track and trace entries at all...

    Same here, bought a jeans from g-star raw on 29th November. They emailed me with tracking number saying it was shipped on 1st December, an post tracking page has no information about the item see attached pic.


  • #88
    Tony EH
    Registered Users, Registered Users 2 Posts: 19,542 ✭✭✭✭Tony EH


    listermint wrote: »
    The expect to deliver 3.1 Million + parcels this week alone.

    I think people need to understand the scale of that work.

    Some people will never even attempt to understand scales.

    It's Christmas time, which puts postal services under enormous pressure anyway. Couple that with a global pandemic and people having to buy their Christmas presents online, because they can't get to normal shops.

    It would be a real Christmas miracle if An Post (or any postal service) wasn't experiencing delays.


  • #89
    PukkaStukka
    Registered Users, Registered Users 2 Posts: 2,181 ✭✭✭PukkaStukka


    Tony EH wrote: »
    Some people will never even attempt to understand scales.

    It's Christmas time, which puts postal services under enormous pressure anyway. Couple that with a global pandemic and people having to buy their Christmas presents online, because they can't get to normal shops.

    It would be a real Christmas miracle if An Post (or any postal service) wasn't experiencing delays.

    Exactly. It would be busy enough anyway at this time of year, never mind with the addition demands being created from Covid. How many of the people here would've otherwise bought locally the goods they've ordered online recently?


  • #90
    Yourmama
    Registered Users, Registered Users 2 Posts: 205 ✭✭Yourmama


    donegal_man wrote:
    Can't complain here in fairly rural part of Donegal. Ordered from Amazon last Wednesday and Mountain Warehouse on Friday, both delivered by An Post this afternoon.


    Here in Dublin Amazon is delivered by couriers at this stage and it's very fast service I have to admit. Fair play to an post too, I see their packed to the roof vans couple of times each day, Sundays included. They really try to stay on top.


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