Emotional Manipulation

Hi all can anyone help give me some perspective on an incident. I ordered calanders from a charity back in November 2011 and i had to keep chasing the lady who had a range of excuses from not getting my mesages to stating she replied when she hadnt and then she was to post them to me etc and then she stated when i asked if she had posted them yet that she was around where i live and asked people and she said my neighbours didnt know me.

Anyway this eventually came to an end after a few emails where i was nice but firm and asked to tell me one way or another if i was going to get them as its now feburary, i bought the calanders with the plan on giving them as christmas gifts..

So i then get a message saying how she had delivered the calanders on her way to say good bye to a friend in st lukes hospital. Why do some people go on like this? is it a form of emotional manipulation? i hate that she's trying to make me feel like the bad guy. I have seen another person doing similar using cancer, i say to them we all have our loads to carry and i wouldnt put that on another person..

Has anyone any ideas why people do this and could it be described as emotional manipulation or what would you call it. Anyone else any similar stories.

Im a type of person who always keeps their word and like to threat people how i like to be treated so perhaps that is why this bugs me. Its funny the people who dont give a damn seem to get on better in life..

Have a good day eveyone : )