Ulster Bank Visa Debit Card Thread

unclebill98 · 05-11-2009 2:09pm

when you say someone will not take it have they tried to run them through?

As i have stated in other post you MUST get onto your branch and report the problem. Detail exactly where rejected it and why.

Its the only way for the bank to sort it.

Technocentral · 06-11-2009 1:56am

Hi all,

Same problem as most of you, so far only play.com and paypal not accepting my card. Being on to UB 3 times and Paypal the same, blamed each other, at the end of the day though I think it's the retailers fault as I've used it for the following so far, tescos, dunnes, supervalu, dominos pizza website, itunes, vodafone, the book depository (English website) and few others online and shops without problems. You would think with the recession that they would be grabbing at anything to get business! I mean those 3v cards are accepted everywhere.

Technocentral

unclebill98 · 06-11-2009 6:56pm

Ok,

There are 2 types of the Visa Debit card. That explains the 2 different types of card nubers.

There is the,

Debit Visa, Service Card. This is a direct replacement of the old Serive Card that contained the Lazer function. This is the one that should work on paypal and is not normally avalible to all customers. Most of time the account has to a a credit turnover ie wages etc to get. Best to call you bank and ask if your account is able to have this card. Step account holders can not get this card, you'll need to upgrade to a Curennt Account.

Debit Visa, Debit Card, is a standard ATM card and this so far does appear to be causing the issues.

The type of card is stated on the card. I hope this helps and so far thats what I've been told is causing the issue. I hope there right!!!!

06-11-2009 7:06pm

unclebill98 wrote: »

Ok,

There are 2 types of the Visa Debit card. That explains the 2 different types of card nubers.

There is the,

Debit Visa, Service Card. This is a direct replacement of the old Serive Card that contained the Lazer function. This is the one that should work on paypal and is not normally avalible to all customers. Most of time the account has to a a credit turnover ie wages etc to get. Best to call you bank and ask if your account is able to have this card. Step account holders can not get this card, you'll need to upgrade to a Curennt Account.

Debit Visa, Debit Card, is a standard ATM card and this so far does appear to be causing the issues.

The type of card is stated on the card. I hope this helps and so far thats what I've been told is causing the issue. I hope there right!!!!

Brilliant, I just went in last Tuesday and ordered the Debit card as a replacement for my standard ATM card. So I'm fcuked? Great to know I'll be paying an extra government charge for fcuk all :mad:

Davy · 06-11-2009 8:27pm

Deleted User wrote: »

Brilliant, I just went in last Tuesday and ordered the Debit card as a replacement for my standard ATM card. So I'm fcuked? Great to know I'll be paying an extra government charge for fcuk all :mad:

If you dont use the card, you dont pay the duty. Cancel or cut it, then change to the other account and order the right card

06-11-2009 8:47pm

lol

sorry! I was in a bad mood earlier! How much is the duty anyway...€5? It used to be, with Halifax anyway, €2.50 if you use it as an ATM card and €2.50 if you use it as a debit card. I think that's gone now and it's €5 no matter what...is that right? Hopefully UB will get the kinks ironed out and it will work with PayPal/eBay soon.

Animo · 06-11-2009 8:50pm

unclebill98 wrote: »

Ok,

There are 2 types of the Visa Debit card. That explains the 2 different types of card nubers.

There is the,

Debit Visa, Service Card. This is a direct replacement of the old Serive Card that contained the Lazer function. This is the one that should work on paypal and is not normally avalible to all customers. Most of time the account has to a a credit turnover ie wages etc to get. Best to call you bank and ask if your account is able to have this card. Step account holders can not get this card, you'll need to upgrade to a Curennt Account.

Debit Visa, Debit Card, is a standard ATM card and this so far does appear to be causing the issues.

The type of card is stated on the card. I hope this helps and so far thats what I've been told is causing the issue. I hope there right!!!!

I have the Service Card and it won't work on Paypal!

Davy · 06-11-2009 8:51pm

Deleted User wrote: »

lol sorry! I was in a bad mood earlier! How much is the duty anyway...€5? It used to be, with Halifax anyway, €2.50 if you use it as an ATM card and €2.50 if you use it as a debit card. I think that's gone now and it's €5 no matter what...is that right?

Ye, combined cards are €5 automatically.

Technocentral · 06-11-2009 9:03pm

I also have the visa debit service card this doesnt work on paypal either.

Technocentral · 06-11-2009 9:38pm

Hi all

I found a temporary solution if you want to use UB debit to fund your paypal transactions.I signed up to entropay.com for its virtual visa, never heard of it before but just seen it on another thread here. I signed up using my UB debit card which it accepted no problem. I loaded the virtual visa (no physical card is given, they give you a card number, exp. date etc so write it down) with 30 euro (they charged me 1.48 for the transaction so) and have just linked and conformed it on paypal as a visa card. Its not ideal because entropay charge you a transaction fee but its alright until paypal get their bloody act together. In the mean time if anyone has news about the UB card being accepted on PP please post.

Technocentral

06-11-2009 10:03pm

Is there anyone who got the new debit card and it does work on PayPal?

Technocentral · 06-11-2009 11:14pm

I'd say if one worked they all would, wouldn't make any sense otherwise!

**Timbuk2** · 06-11-2009 11:31pm

Deleted User wrote: »

Is there anyone who got the new debit card and it does work on PayPal?

Yes. Mine did, although mine is a Debit Card, not a Service card, which seems to be having all the problems.

The reason mine is the Debit Card (which is the exact same as a Service Card only without the cheque garuantee function) is because I signed up not to have a cheque book or overdraft. My card starts with 431931.

I have used it so far with Paypal (and subsequently Ebay), drivingtest.ie, iTunes and entropay and it has worked fine. It has worked everywhere that I have used it in stores (Dunnes, Tesco, etc.). (although I have never asked for cashback, nor have I ever been offered cashback).

06-11-2009 11:45pm

**Timbuk2** wrote: »

Yes. Mine did, although mine is a Debit Card, not a Service card, which seems to be having all the problems.

The reason mine is the Debit Card (which is the exact same as a Service Card only without the cheque garuantee function) is because I signed up not to have a cheque book or overdraft. My card starts with 431931.

I have used it so far with Paypal (and subsequently Ebay), drivingtest.ie, iTunes and entropay and it has worked fine. It has worked everywhere that I have used it in stores (Dunnes, Tesco, etc.). (although I have never asked for cashback, nor have I ever been offered cashback).

That's the one I'll be getting, the not the service card one

Yesssss! Thanks

unclebill98 · 07-11-2009 4:11am

I hearby withdraw my help.... UB are ****e :-0

Its defo a paypal issue....

skintythe1andon · 07-11-2009 4:10pm

I have found that my ulster bank visa debit also does not work with amazon.co.uk. It works with play.com though. I have not been able to verify it on paypal still

Redmen Rule OK · 07-11-2009 4:43pm

skintythe1andon wrote: »

I have found that my ulster bank visa debit also does not work with amazon.co.uk. It works with play.com though. I have not been able to verify it on paypal still

I asked my Ulster Bank branch about their cards not working on Paypal and they told me that the bank is actively working with Palpal and Visa to sort the problems out. The girl I spoke to said that they had been told to give the debit card team in Head Office if customers reported problems, so that they can contact the shops' processing banks. I guess that until the shops have a lot of people coming in asking to use Visa debit cards, they just don't see it as a priority.

By the way, I hear that Lidl and Aldi have sorted their systems out and that they can now take Visa Debit cards. It will be interesting to see how long it is before they tell their own staff!

WicklowRover · 08-11-2009 6:46pm

OK.

Obviously, many of us with new Visa debit cards are experiencing problems with Paypal - MY ADVICE IS AS FOLLOWS:

Please, please, please phone PayPal technical support - tell them your ULSTER BANK VISA DEBIT card is NOT been confirmed and linked on PayPal, and they need to sort it out.

The more people that phone them and harrass this inadequate company, the quicker the issue will be resolved.

I phone them every day now, and give them grief. To speed up the problem, say you will sue their asses if it isn't sorted out within, say, a 7 day period.

dotsman · 08-11-2009 7:06pm

WicklowRover wrote: »

To speed up the problem, say you will sue their asses if it isn't sorted out within, say, a 7 day period.

Sue them for what exactly?

WicklowRover · 08-11-2009 8:44pm

Incompetence!!!

08-11-2009 9:33pm

Can I ask how long people had to wait to get their card? I went into a branch last Tuesday and "ordered" it. She told me 10 working days. Might I get it earlier? Thanks.

Macca07 · 09-11-2009 1:10pm

Technocentral wrote: »

Hi all

I found a temporary solution if you want to use UB debit to fund your paypal transactions.I signed up to entropay.com for its virtual visa, never heard of it before but just seen it on another thread here. I signed up using my UB debit card which it accepted no problem. I loaded the virtual visa (no physical card is given, they give you a card number, exp. date etc so write it down) with 30 euro (they charged me 1.48 for the transaction so) and have just linked and conformed it on paypal as a visa card. Its not ideal because entropay charge you a transaction fee but its alright until paypal get their bloody act together. In the mean time if anyone has news about the UB card being accepted on PP please post.

Technocentral

Had u any problems with this? I'm about iffy about the identification number. whats the need for this?
Also, I can't add funds to this card from my UB service card. really getting sick of this card now!!!

09-11-2009 2:23pm

Deleted User wrote: »

Can I ask how long people had to wait to get their card? I went into a branch last Tuesday and "ordered" it. She told me 10 working days. Might I get it earlier? Thanks.

Never mind I got it today and it's a Service Card

(which is strange considering I don't have a cheque book)

I activated it online. I then went to ulsterbanksecure.com and registered it. I then went to PayPal and had no problem adding the card! I'm awaiting my PIN so don't know if I should go ahead and try and "link and confirm" the card with PayPal.

Will my old card still work in ATMs now that I've activated the new card but am still without a PIN?

Thanks.

Macca07 · 09-11-2009 2:43pm

Deleted User wrote: »

Never mind I got it today and it's a Service Card (which is strange considering I don't have a cheque book)

I activated it online. I then went to ulsterbanksecure.com and registered it. I then went to PayPal and had no problem adding the card! I'm awaiting my PIN so don't know if I should go ahead and try and "link and confirm" the card with PayPal.

Will my old card still work in ATMs now that I've activated the new card but am still without a PIN?

Thanks.

Ur old ATM card will still work. My bank told me not to use the new card in ATMs as u'll be charged every time u use it.

There isn't a problem adding the card, the problem is when u link and confirm the card

09-11-2009 3:32pm

Macca07 wrote: »

Ur old ATM card will still work. My bank told me not to use the new card in ATMs as u'll be charged every time u use it.

There isn't a problem adding the card, the problem is when u link and confirm the card

Are you saying that when the PIN arrives and I withdraw money with the new Servicecard from an ATM I'll be charged? :mad:

Macca07 · 09-11-2009 3:36pm

Deleted User wrote: »

Are you saying that when the PIN arrives and I withdraw money with the new Servicecard from an ATM I'll be charged? :mad:

Thats what my bank told me anyway. Haven't tried it, seeing as I was never given a PIN for my service card. Have tried ringing the Credit Card number for Ulster Bank so they could send out a PIN, they were useless, said I didn't have an account!!!

BuffyBot · 09-11-2009 3:53pm

You rang the credit card section about your Visa Debit card? I can't imagine that would end well.

As for being charged - highly unlikely for a debit card, unless you hold an account has charges for each transaction. If you had, you should know that already.

Macca07 · 09-11-2009 3:57pm

BuffyBot wrote: »

You rang the credit card section about your Visa Debit card? I can't imagine that would end well.

As for being charged - highly unlikely for a debit card, unless you hold an account has charges for each transaction. If you had, you should know that already.

I rang the number the bank gave me. It was their Credit Card line. The only one listed on the Ulster Bank one at that

09-11-2009 3:59pm

They listed 1890812727 as a number to ring for more information when I got my Servicecard today. However I tried it (only once admittedly) and the line went dead.

09-11-2009 4:09pm

Just rang that number again. The girl told me to ring 1890 924 257. I googled and apparently it's the UB credit card hotline! :rolleyes:

I also rang my local branch. The person who answered the phone couldn't grasp the distinction between the Servicecard and the ordinary Debitcard. She also had never heard of PayPal.

09-11-2009 4:14pm

Rang the credit card hotline anyway and the first thing I was asked was my credit card number

She couldn't help me so now I've been transferred to Anytime Banking.

Macca07 · 09-11-2009 4:15pm

Deleted User wrote: »

Rang the credit card hotline anyway and the first thing I was asked was my credit card number She couldn't help me so now I've been transferred to Anytime Banking.

Same thing happened to me. Then when I put in my account details I was told that it was incorrect

09-11-2009 4:23pm

Anytime Banking couldn't help me either. She just said maybe PayPal won't work with Visa Debit? I didn't know about this but surely it does? I've no more numbers to try except that I asked for the address of head office in Dublin. Maybe a letter would help?

Macca07 · 09-11-2009 4:29pm

The general concensous here is that PayPal need to update their system. Don't know the details of it

SeanPuddin · 10-11-2009 12:27pm

Emailed and received this answer from PayPal. Did not work for me but maybe it will work for some. In my 'View Limits' page I did not have the option ‘Receiving Limit per year’.

I informed them of this thread but I doubt they looked at it...

Hope this helps, if any one else has any ideas please post...

Thanks.

Linking and confirming your card is really easy. Here's how:

1. Log in to your PayPal account at http://www.paypal.co.uk/
2. Click on the ‘View Limits’ link on your ‘Account Overview’ page.
3. Tick the box next to ‘Receiving Limit per year’ then click on ‘Lift
limits’.
4. Select the ‘Link your card’ link. If you have already linked the card
click ‘Start process to confirm your card’.
5. Click ‘Save and Continue’.

When you click ‘Save and Continue’, you authorise us to charge your card.
Don’t worry though! You will be reimbursed for the amount. Your card will
be charged £1 exactly and we will also send you a unique, randomly
generated four-digit PayPal code.

After two to three business days, you should be able to see the charge on
your online card statement. Alternatively you can wait for your next paper
statement. You will find the four-digit PayPal code, next to or near the £1
charge on your statement. In the item description, the code will be printed
next to the word 'PAYPAL'.

Once you have the details from your statement, you can then confirm your
card by following these steps:

1. Log in to your PayPal account at http://www.paypal.co.uk/
2. Click 'Confirm my debit or credit card' in the ‘Notifications’ box.
3. Enter the required information.
4. Click 'Submit'.

Macca07 · 10-11-2009 12:47pm

SeanPuddin wrote: »

Emailed and received this answer from PayPal. Did not work for me but maybe it will work for some. In my 'View Limits' page I did not have the option ‘Receiving Limit per year’.

I informed them of this thread but I doubt they looked at it...

Hope this helps, if any one else has any ideas please post...

Thanks.
Linking and confirming your card is really easy. Here's how:

1. Log in to your PayPal account at http://www.paypal.co.uk/
2. Click on the ‘View Limits’ link on your ‘Account Overview’ page.
3. Tick the box next to ‘Receiving Limit per year’ then click on ‘Lift
limits’.
4. Select the ‘Link your card’ link. If you have already linked the card
click ‘Start process to confirm your card’.
5. Click ‘Save and Continue’.

When you click ‘Save and Continue’, you authorise us to charge your card.
Don’t worry though! You will be reimbursed for the amount. Your card will
be charged £1 exactly and we will also send you a unique, randomly
generated four-digit PayPal code.

After two to three business days, you should be able to see the charge on
your online card statement. Alternatively you can wait for your next paper
statement. You will find the four-digit PayPal code, next to or near the £1
charge on your statement. In the item description, the code will be printed
next to the word 'PAYPAL'.

Once you have the details from your statement, you can then confirm your
card by following these steps:

1. Log in to your PayPal account at http://www.paypal.co.uk/
2. Click 'Confirm my debit or credit card' in the ‘Notifications’ box.
3. Enter the required information.
4. Click 'Submit'.

Is this after u verify ur card because I don't have this option on my View Limits page. All I get is Verify To Lift Limits. And I haven't been able to verify this

SeanPuddin · 10-11-2009 12:54pm

No I couldn't verify. I think this email is a standard answer, probably didn't even read my email fully.

10-11-2009 1:03pm

SeanPuddin wrote: »

No I couldn't verify. I think this email is a standard answer, probably didn't even read my email fully.

Did what you said and still got the following message:

We were unable to verify this credit card. Please check if the information you entered is correct. If the problem persists, please try to enter a different credit card.

Macca07 · 10-11-2009 1:29pm

getting the same message

the whole year inn · 10-11-2009 1:59pm

same as cant add card.

the error message i get is "This credit card has been denied by the bank that issued your credit card. For details on why your card was denied, please contact your credit card issuer's customer service department. Or, you may want to try adding a different creditcard."

SeanPuddin · 10-11-2009 3:18pm

Sent another email, will keep ye updated...

Redmen Rule OK · 10-11-2009 8:47pm

Deleted User wrote: »

Are you saying that when the PIN arrives and I withdraw money with the new Servicecard from an ATM I'll be charged? :mad:

I don't know where or how rumours start about bank charges but I have checked with my Ulster Bank branch and they say the position is as follows:

There are no charges for using an Ulster Bank Republic of Ireland servicecard, cashcard or debitcard at ATMs in the Republic of Ireland or in euroland to withdraw euros. If a Republic of ireland card is used in the UK to withdraw sterling a charge will be made for using ATMs that DO NOT belong to Ulster Bank, NatWest or Royal Bank of Scotland. If the sterling ATM belongs to one of these banks there will be no charge. If the card is used in other countries abroad e.g. USA, Australia, anywhere in Asia or Africa, etc; there will be a charge.

If the servicecard, cashcard or debit card is issued by an Ulster Bank branch in Northern Ireland to withdraw sterling in the UK no charge will be made by Ulster Bank (the owner of the ATM might levy a charge but the ATM will tell you). If an Ulster Bank Northern Ireland card is used in the Republic of Ireland at ATMs that DO NOT belong to Ulster Bank and Easycash, there will be a charge. If the ATM belongs to Ulster Bank or Easycash there will be no charge. If the card is used in other countries abroad e.g. in Europe, USA, Australia, anywhere in Asia or Africa, etc; there will be a charge.

Sandvich · 10-11-2009 9:08pm

Same problem. Really ****ing hate Paypal.

Sandvich · 12-11-2009 11:52pm

I emailed Paypal about this and got:

Thanks for contacting PayPal. I appreciate the opportunity to assist you
with your query that you are having difficulty verifying your card ending
in xxxx.

We’re sorry your bank or card issuer has refused the verification of your
card.

The only information that we received is that the card provider has
declined usage of this card with PayPal. We can only advise that you
contact the card's issuing bank Online Authorization Department for more
information regarding the denial, as a resolution can only be provided by
them.

The refusal of this card is not a reflection of your credit worthiness. We
suggest trying another card in the system. Thanks for your understanding.

Should you need further assistance, please don't hesitate to contact us
back. Thank you for being a valuable member of the PayPal community.

Sincerely,
Maris
PayPal European Services
PayPal, an eBay Company

Is there any way I can forward this email to Ulster bank? I can't find any email address for anyone in Ulster bank. What should I do?

WicklowRover · 13-11-2009 7:53pm

I am now despising PayPal to the extent of wanting to declare Jihad upon them!

Their pathetic excuses, blaming the card issuer (namely ULSTER BANK) is total w4nk. The problem is with PayPals systems - they simply have not yet accepted or registered the already released new BIN numbers of the new Ulster Bank Visa debit card - this is NOTHING to do with Ulster Bank - i.e. the card issuer.

Since I got my Visa debit card from Ulster Bank I have....

....bought Ryanair tickets online
....bought concert tickets online
....made other various online purchases (not via PayPal obviously)
....made retail purchases in Ireland & the UK (over the counter)
....have been offered and received Cashback
....booked a hotel online in Prague
....used various ATM's to withdraw cash

SORT yourselves out PayPal - you are pathetic.

johnie89 · 16-11-2009 4:20am

I have the same problem with PayPal, But was horrified to find that Amazon.co.uk wont accept it at the moment either. I suppose its just a waiting game for the banks/merchants to update their systems to recognize the 431932 cards?

SeanPuddin · 16-11-2009 11:26am

Yep Amazon just refused my card too.

UB Visa Debit Card -> Entropay -> PayPal is working fine though and isn't too expensive for small transfers.

Sandvich · 16-11-2009 1:09pm

SeanPuddin wrote: »

Yep Amazon just refused my card too.

UB Visa Debit Card -> Entropay -> PayPal is working fine though and isn't too expensive for small transfers.

Is that really any better than using a 3V card though? 3V cards for certain amounts are cheaper(such as €100, and really anything over that).

SeanPuddin · 16-11-2009 1:31pm

I used 3V a while back can't remember the charges. Entropay is 4.95% to transfer. So 0.75 charge for €15. Finding a shop in Galway that sold 3V wrecked my head, so gave up...

johnie89 · 16-11-2009 2:29pm

I have to say I think entropay is very useful, but I was buying about €200 worth of Christmas gifts yesterday and there was no way I was gona pay €9.90 (4.95%) in fees!

Ulster Bank Visa Debit Card Thread

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