Which Provider? What Type Of Broadband? Broadband In My Area? !!POST HERE ONLY!!

Ferris_Bueller wrote: »

Is there any provider that isn't complete sh***? Ordered with Vodafone two weeks ago, they have given me two "appointments" for an engineer to come out and install and the engineers were no shows both days, contacted KN group myself then who do their installations and they told me they have no record of anything under my name or address.

Virgin Media are impossible to contact. Whether it is live chat or phone, I must have tried contacting them 5 times now and have yet to even get through to anyone.

Eir have by far the most negative reviews on this thread and elsewhere so can only imagine what they are like.

Really just want to get broadband installed ASAP now and would love to go with whoever can do it quickest. Based in Dublin 12, how long does it take for most companies to come out and install?

Didn't want to start my own thread but just wanted to comment here to share my woeful experience with Vodafone to date.

Rang and ordered with them on 6th August, was told installation takes a maximum of 15 days but usually is done within 3-5 days. Explained that I was moving into a new house and partner works from home and really needed it installed by 17th, they said sure no problem and would send me out an appointment for an engineer to call out soon.

Two scheduled appointments later (both no shows), 10+ phone calls with customer service reps, multiple messages on twitter and one conversation with a complaints manager I am still none the wiser about when this will be installed. They are masters in fobbing you off and telling you it will be sorted within X amount of time and then nothing is done. There have been times over the last two weeks where I have been outright lied to, asking where the engineer is and someone saying he will be there in the next 30 mins to an hour. I would not be advising anyone to choose them based on my experience and have read numerous comments on their facebook page with others reporting the exact same.

typically 3-6 months.

/M

It was ~6 weeks on my street, but obviously YMMV.

a fair few of these have been installed on the main route into Cobh , up as far as the river ferry crossing , the area was surveyed a few weeks ago by NBI , hopefully this is a good sign and they will connect me in the next year or so .

shamelessly borrowed photo from ps200306's post

I'm switching from VM to VF. I've business broadband which is supposed ot have priority support and couldn't even get through to them to ask what sort of deal they can do to stay. I'm not too bothered about customer service as I reckon the savings far outweigh the need to rarely call CS. Most of all what is driving me is the upload speed increase from 30mb to 200mb.

Moving into a new apartment this weekend and it's the first time I've had to sort broadband myself. Looked on Bonkers.ie and most are coming in around €30p/m - will be avoiding Eir at all costs - does anyone have any experience with Pure Telecom or Digiweb?

PrettyBoy wrote: »

Moving into a new apartment this weekend and it's the first time I've had to sort broadband myself. Looked on Bonkers.ie and most are coming in around €30p/m - will be avoiding Eir at all costs - does anyone have any experience with Pure Telecom or Digiweb?

I was with Eir for a year and had no technical issues so no need to try and contact customer support. If it wasn't for a large price bump after 12 months I would have been happy to continue with them. I had a slight issue with them not recording the router being returned, but that was sorted without much drama by their chat function and was a case of them chasing me for payment because I cancelled the direct debit mandate, not me chasing them.

My current provider has great customer service, easily reached, but there have been technical issues I have had to enquire about so it's just as well the CS was good. It's been a case of bad customer service you don't need vs good customer service you do need.

I’m looking at getting broadband in this week, I had Virgin in my last place and it was reliable enough so I’d like to get them in the new place but their lowest advertised price is €45p/m for their most basic broadband on its own. I see Eir, Vodafone and a few others have deals for €30p/m. Has anyone called up Virgin and negotiated price or is it take it or leave it stance from them?

patrick_10 wrote: »

Hi Folks,
Hope this in right place.

I am just outside the distance for Fibre to home, but my nearest neighbour can get it (even though they won't use it). So my eircode is outside the map of fibre coverage.

Off the record, I was told if I pull in a fibre cable myself, then book installation neighbours eircode I can get it done - So does anyone know what the fibre line spec is and suppliers.? I have 700m to put in . Its clear overground and I have the equipment to do it (cherry picker)

I don't there is any other way around it?
I need it for working from home, and don't fancy the satellite broadband options when I am so close to fibre to home.

Thanks

If the person who gave you that info isn't a KNN installer who would be the one given the job, then I wouldn't go believeing that. If they were, then ask them for the cable spec. I have an offcut of the cable used for my install and although it's probably a standard product, it's specifically made to order for Openeir as it has 'openeir' printed on it along with the date and product codes. Again, I would have my doubts they would install a different product.

If you are on good terms with the occupant/s of the house that has the eircode then there are a couple of ways you could go if you can persuade them to let an installer do a legitimate install to their house.

If the house is in line of sight, then you can get a pair of narrow beam radio transceivers good for up to 10km at 500 Mbps. I would imagine they just plug into routers at each end, but they have to have line-of-sight to each other. The other way would be to get a private contracter to connect your fibre cable to the one in the other house and relocate the ONT (Optical Network Termina) to the other end of your fibre in your house.

This question might be better answered in the Rural FTTH thread where at least one regular is a KNN installer and others are more technically knowledgeable than me: https://www.boards.ie/vbulletin/showthread.php?t=2058028624

Is1ldur wrote: »

Moving out to Beechpark, Easton Road, Leixlip shortly and looking at the fastest Broadband available.
Anyone any ideas? From my initial quick look, it seems that Virgin Media are fastest with 1GB, while everyone else seem much lower. (Eir seem to only do 100MB).
It does seem that the estate was built with UPC putting in the infrastructure, who are now Virgin Media.

Anyone any experience or insight, please?

Thank you!!

I have 150 Mbps FTTH and find that only a small handful of sites people commonly use could even approach being able to push data at that rate, Steam, Usenet provider, maybe Apple, etc. Most sites can't manage 150 Mbps. I don't want or need 1000 Mbps.

If you see 100 Mbps, that isn't fibre, it's fibre to the cabinet - that being the top speed possible if you happen to have the cabinet outside your front door, so you are very unlikely to get such a speed.

RickyBobby1 wrote: »

My contract with Eir is up next month (thank god). It looks like VF offer the best value but there CS seem to be on par with EIR so that is worrying.

I see there is SIRO in my area, is there anything extra i need to install or is this part of the process?

Firstly if SIRO is in your area enter your eircode on http://www.siro.ie to confirm. If it is then the contractor for SIRO arranges the installation with you after you place your order.



With SIRO depending on where you live there are other ISP's other that VF offering the service (Digiweb, Airwire, Sky, Pure, etc).

In the same boat. Potentially moving house in the next few weeks, so I've been researching SIRO providers. Pure Telecom are the cheapest by far. €35 a month for 12 months and then €55 a month after 12 months.

Anybody in central Drogheda have any experience with them?

As Siro is FTTH, no matter what provider I go with, the speeds should be the same right?

sibersha wrote: »

Theoretically speeds should be the same. However having been with Vodafone for a number of years I've recently moved to Digiweb and found the difference to be night and day.

With Vodafone I was using Huawei HG659 router and from my experience this router is poor. The 5Ghz band had terrible range and the 2.4 Ghz band was very weak also at moderate distances too. After numerous phone calls they would not upgrade me to their newer routers, so I bought a new router which increased Wifi coverage but the router would cut out randomly every couple of weeks so this was not ideal when two of us are working remotely.

Moved to digiweb and not had any issues since set up. Paying for same connection (1Gbps) but could only ever get a max of 300 Mbps wired with VF, now up to 930 Mbps and WiFi range issues are no more.

Just my own personal experience. Vodafone are great when they want to sell you something but otherwise they are very poor to deal with

Yes, I did forget about the differences in routers actually. thanks for that point!


Good to know about Digiweb, they're available in Drogheda, so I'll look into them a little further.

Just my own personal experience. Vodafone are great when they want to sell you something but otherwise they are very poor to deal with

I find this to be true with any provider really haha

Funky_Corsa wrote: »

Who is the best SIRO provider? Vodafone, Sky, Digiweb and Pure are offering Gigabit through SIRO in my area. I only want broadband; I've no interest in TV or phone.

We are working from home and my current 20mb upload with Eir can cause trouble on occasion. Have a separate access point so not too worried about the Wi-Fi capabilities of the modem. Reliability and consistency are the top factors.

Same here, currently with Sky for my broadband and since September the speed has been awful and just keeps getting worse. It has got to the point now that we can't watch any streaming and playing online games is a disaster. It is easier to get in contact with my father who died a few years ago than it is to get in contact with their support. So time for change.

Looking at the offers there are 2 that stand out Pure telecom €40 for 1GB via Siro for 12 months and €55 there after and the other is Digi web 1GB via Siro but 24.95 for the first 4 months and then 55 after that. Sky are just ridiculous with the €85 per month for 500mb.

Right. Think it's finally time to bite the bullet and get broadband. Never had it here (had Eircom originally for house phone) and fed up of my crappy tesco mobile coverage. Have sky TV only and my phone which is driving me nuts now. Has been for a while, but lately its gone ridiculous. When I checked on airwire, it says the only options available are vsdl. Does that mean I'm limited with options? I was thinking of getting sky taken out and going for a bundle, but what's the point if I'm limited? House is only 10 years old and in the city.


As you can tell I haven't a clue about tech stuff at all so really grateful if anyone can advise.

LillyIsland wrote: »

Looking for a no contract broadband provider, any reccommendations? I'm in Corbally in Limerick. I'm unable to get a Virgin line for my house so someone other than them.

Airwire do 6 month contracts, I am not aware of contract free wired broadband. 48.ie have 4G, 100 GB per month for €8 and allow tethering.