Amazon deliveries being dumped in garden

paulbok wrote: »

No, I'm not on Prime, but get mostly An Post deliveries.
I've not looked in detail at this but I find orders fulfilled directly from Amazon come by an Post, but resellers use their own UK couriers who will have different Irish couriers

May we'll be wrong with that theory

No. I've tried only ordering stuff fulfilled by Amazon, but still got Fastways occasionally. There doesn't appear to be a fail-safe way of avoiding them except Addresspal.

I was on amazon prime, they use the same delivery method.. They advertise 2 day delivery but this is NEVER the case. They use the same method as free delivery for non prime.

How do Amazon actually select which courier to use? It seems almost random to me. Personally I'd love if I could simply choose from a list myself.

fryup wrote: »

nightline, fastway, dpd, gls......they're all the same...under staffed and under pressure...the courier game is cut throat these days, its a god-awful business to be involved in..nobody sticks it out, the turn-over of staff is huge

UPS, DHL and Fedex are probably best of a bad lot

I'm not sure about that, the last two UPS deliveries I've received have been delivered by a subcontractor in a white van where he just handed over the parcel, and when I asked did he not want me to sign for it, just said he'd already done it and ran off. On neither of these two occasions did the parcel show up on the tracking as out for delivery either, so both came as a surprise.

Home
At home a parcel with Fastway went missing for 2 weeks. Their system did not recognise the tracking number supplied by the vendor. When it eventually showed up the number given by the vendor was on the label.

Away
When I was staying with them before Christmas relatives in UK had an order delivered to a bin. They missed the card put through the letterbox and left the bins out next morning. The vendor just credited them without question.

I guess these things happens everywhere and are just part of modern life.

DoozerT6 wrote: »

On the rare occasion that I order something online, I have it delivered to my workplace. Would it be worth changing the delivery address you use to your place of employment if you are there most of the working day, and not at home?

(I am of course assuming that you a) have an office or definite work address that you would be in at least once a day, b) if you're not there when your delivery arrives that someone else could/would sign for the item and tell you they have done so, and c) your place of employment is ok with you receiving personal deliveries at work).

This would solve everybody's problem. I get all on-line orders delivered to me in work - in fairness, I sign for all deliveries anyway so it makes sense for me, but I encourage all my colleagues to get their orders there as well - I don't mind signing for them, the driver has no issues and the people get their stuff straight away without any head-wrecking. Granted I have heard that some companies don't allow this but I can't imagine why they would see it as a problem.

For full disclosure, I should point out that I was a courier for some years. I'd like to think that all my deliveries to private houses were done correctly, but in fairness, in those days there wasn't near as much online transactions. 95% of my work was with businesses which was easy. If I had 6-8 parcels for private addresses, that was bad enough. Very time-consuming and in a lot of cases nobody home. Nowadays couriers tell me they have up to 40 private houses a day and this goes up a lot around Christmas / Valentines / Mothers Day / Halloween

Cork Boy 53 wrote: »

In fairness to the Fastway couriers I have never had any parcels go missing. They have either delivered to me personally or, if I am not at home, have sent a voice message /text to let me know they have left the parcel in the local service station just down the road. No big deal really as I go there regularly anyway.

Yeah but the OP didn't have that experience and many others haven't had it either. It is not good enough to just leave a parcel beside a bin in the open air where the finest of Irish society can just take it from there. If couriers are over-stretched, employ more people, charge more, whatever. Just don't think you can dump parcels in people's gardens.

DBB wrote: »

In my case, I got an email to tell me that the parcel had been delivered and signed for.
I hadn't received it, I hadn't signed for it, the courier had dumped it outside the local(ish) garage shop and I finally tracked it down to there one week after receiving that email.

Got this email once. I contacted them, and let them know I didn't get it, didn't sign for it. They contacted the driver, who seemingly just left it outside the door, as the business was closed (I had specified the opening times). They sent out the same thing again.

piplip87 wrote: »

It's only a matter of time until some of the pillars of the communities start following fsstway vans and lifting the lot.

This is an issue in the States atm.

incentsitive wrote: »

To be fair, Amazon are employing them. Is it not up to them to ensure they employ a decent courier service?

Unless people like the OP complains to Amazon, nothing will be done about it.

irishgeo wrote: »

still not sure why someone hasnt invented a box with a pin number on that you can fix to your house and any driver can put deliverys on it.

If anyone can access it, it's not very secure.

incentsitive wrote: »

If couriers are over-stretched, employ more people, charge more, whatever.

If you charge more than the competition, the competition will be used. You honestly don't think that they'll pay more for your "free delivery"?

lucast2007us wrote: »

I had a delivery from fastway the order never showed up.

but when I checked tracking it shows the driver used my name and signed my name.

I have no neighbors so it's not like he left it with them.

I have checked the whole garden etc.

What are my options here?

Surely they will just say that I signed for it even though I didn't.

Contact Amazon, and tell them that you didn't sign for it. Ask for a copy of the signature.

C3PO wrote: »

As part of my role I am responsible for the Postroom in a Dublin based company with 320 employees. Believe me, in the 3 weeks leading up to Christmas, staff members personal incoming parcel deliveries were very much a problem! On some days there were 50-60 parcels arriving into the building with peoples Christmas shopping, ranging in size up to 2mts x 1mts x 1/2mts. Apart from the logistics of this there is also the question of liability in the event that something goes missing!
While we have decided that it is a perk that we are happy to offer our staff it is not something that should be underestimated and will I believe become a bigger issue over time!

Aye, in fairness I could see how that might be a pain in the face for whoever was in charge of signing for/distributing deliveries in a workplace at times like that.

jk23 wrote: »

This is true as I do the evening prism parcels that were not delivered during the day in my local area

It's not country wide though,just city's,no rural

Fast ways get the business because they undercut the competition on price. Then they find that it’s not feasible to deliver at the price they quoted so they take shortcuts and leave the products on doorsteps ir at the local shop.

People should insist get they are delivered to their address, it’s what you’ve paid for after all !