Amazon deliveries being dumped in garden

PhilOssophy · 12-01-2019 12:02am #1

We've got 2 parcels delivered in recent weeks from Amazon, and both have just been dumped in our garden beside the bins.
Now if they had let us know about it it'd be maybe OK, but one package was absolutely destroyed when we discovered it a number of days after it was delivered. The contents were luckily OK, but they didn't know what was in the box was going to be OK as they wouldn't have known what was in it.
They have both been delivered by i-parcel according to the emails, who pass it on to Fastway I believe, is this correct, and if so is this really something that we should have to accept?
I think this is dreadfully unprofessional personally. If they called / texted to let me know that it was beside the bin or put in the bin I'd be OK with it, I find just dumping it in the middle of the garden totally unacceptable.

L1011 · 12-01-2019 12:08am

Contact Amazon - I have stopped getting fastway deliveries although that could be coincidental. They need to know all the issues to increase the chance of dropping them

topnotch · 12-01-2019 12:20am

I thought they had stopped using those cowboys. I love when they use An Post as the delivery people on my route are very nice to deal with and reliable.

listermint · 12-01-2019 12:22am

Very poor experience with fast way. Our guy keeps leaving packages 5k up the road on a local filling station despite us telling him everytime not to. And the filling station owner also tellint him not do.

He's a lazy prick basically

PhilOssophy · 12-01-2019 12:23am

Thanks I'll do that tomorrow.
I've 2 more orders arriving next week which it says is through An Post, I presume that could change?
There are spoilable items in next weeks packages....

Cork Boy 53 · 12-01-2019 12:28am

PhilOssophy wrote: »

Thanks I'll do that tomorrow.
I've 2 more orders arriving next week which it says is through An Post, I presume that could change?
There are spoilable items in next weeks packages....

No, if Amazon state that your parcels are being delivered by An Post then that is who will deliver your parcels. There should be no change.

DBB · 12-01-2019 12:30am

listermint wrote: »

Very poor experience with fast way. Our guy keeps leaving packages 5k up the road on a local filling station despite us telling him everytime not to. And the filling station owner also tellint him not do.

He's a lazy prick basically

Exactly the same experience with Fastway here, local garage had a mountain of parcels from the Fastway fella leaving them at their door just before they opened.

chicorytip · 12-01-2019 12:42am

PhilOssophy wrote:

We've got 2 parcels delivered in recent weeks from Amazon, and both have just been dumped in our garden beside the bins. Now if they had let us know about it it'd be maybe OK, but one package was absolutely destroyed when we discovered it a number of days after it was delivered. The contents were luckily OK, but they didn't know what was in the box was going to be OK as they wouldn't have known what was in it. They have both been delivered by i-parcel according to the emails, who pass it on to Fastway I believe, is this correct, and if so is this really something that we should have to accept? I think this is dreadfully unprofessional personally. If they called / texted to let me know that it was beside the bin or put in the bin I'd be OK with it, I find just dumping it in the middle of the garden totally unacceptable.

With Fastway it must be related to the way the drivers are paid and get bonuses. The more packages that get "delivered" the more they earn. They are not directly employed, as such, but are independent franchise holders. In my own experience of dealing with them I always receive a call or delivery note giving the exact location of the package if I am not at home to collect it. I agree though that the practice is irresponsible.

massy086 · 12-01-2019 12:53am

If you haven't signed for it you haven't received it....hmmmm just saying.

DBB · 12-01-2019 1:25am

massy086 wrote: »

If you haven't signed for it you haven't received it....hmmmm just saying.

In my case, I got an email to tell me that the parcel had been delivered and signed for.
I hadn't received it, I hadn't signed for it, the courier had dumped it outside the local(ish) garage shop and I finally tracked it down to there one week after receiving that email.

PhilOssophy · 12-01-2019 2:43pm

Thankfully, I just got this from An Post.

Item XXX
Your item is now at An Post National Hub. View alternative delivery options here pm.anpost.com/XXXX

Thankfully I think this parcel will be safe.

piplip87 · 12-01-2019 2:49pm

It's only a matter of time until some of the pillars of the communities start following fsstway vans and lifting the lot. Maybe then they will cop on. I'm lucky enough to have a lovely retired neighbour. I cut her lawns in the summer and Fastway leave the stuff in her house. Although you have to speak to the man and tell him that. Doesn't help that they change drivers fairly often.

MarkHenderson · 12-01-2019 2:58pm

piplip87 wrote: »

It's only a matter of time until some of the pillars of the communities start following fsstway vans and lifting the lot. Maybe then they will cop on. I'm lucky enough to have a lovely retired neighbour. I cut her lawns in the summer and Fastway leave the stuff in her house. Although you have to speak to the man and tell him that. Doesn't help that they change drivers fairly often.

Already happening here before Xmas. Easy pickings for scum.

coylemj · 12-01-2019 3:16pm

Why isn't Fastway mentioned in the thread title? I really don't see why Amazon should be in the headline, this is a problem with self-employed cowboys working for Fastway.

incentsitive · 12-01-2019 3:20pm

coylemj wrote: »

Why isn't Fastway mentioned in the thread title? I really don't see why Amazon should be in the headline, this is a problem with self-employed cowboys working for Fastway.

To be fair, Amazon are employing them. Is it not up to them to ensure they employ a decent courier service?

DoozerT6 · 12-01-2019 3:30pm

On the rare occasion that I order something online, I have it delivered to my workplace. Would it be worth changing the delivery address you use to your place of employment if you are there most of the working day, and not at home?

(I am of course assuming that you a) have an office or definite work address that you would be in at least once a day, b) if you're not there when your delivery arrives that someone else could/would sign for the item and tell you they have done so, and c) your place of employment is ok with you receiving personal deliveries at work).

coylemj · 12-01-2019 5:32pm

incentsitive wrote: »

To be fair, Amazon are employing them. Is it not up to them to ensure they employ a decent courier service?

Yes it is but the problems being experienced by the OP and others will arise for anyone who buys mail order from any supplier who uses Fastway. The thread title would lead you to believe that this is an issue which applies exclusively to Amazon shipments.

By all means mention Amazon in the thread as the identity of the shipper is 100% relevant but Fastway should be up there in the thread title, getting the attention and notoriety they deserve.

Mike3549 · 12-01-2019 8:19pm

DBB wrote: »

In my case, I got an email to tell me that the parcel had been delivered and signed for.
I hadn't received it, I hadn't signed for it, the courier had dumped it outside the local(ish) garage shop and I finally tracked it down to there one week after receiving that email.

It doesnt matter that it was delivered and signed. If its not signed by you, it means item not delivered, simple. Contact amazon, you could easily get a refund or replacement if you wanted to.

fussyonion · 12-01-2019 10:46pm

Pfft An Post. They often leave my parcels in a bin without telling me.

KOR101 · 12-01-2019 11:04pm

Amazon need to allow you to choose courier and then 'like adults' we can choose to pay more for the better ones if we want.

I had got to the point of buying quite a bit from Amazon......I had crossed a threshold. But, that was stopped in it's tracks by Fastway and, sorry, but I just don't want Prime!

Cork Boy 53 · 12-01-2019 11:44pm

fussyonion wrote: »

Pfft An Post. They often leave my parcels in a bin without telling me.

I seriously doubt that.

jk23 · 12-01-2019 11:49pm

A lot of people request post men to leave parcels in the green bin :O

L1011 · 12-01-2019 11:52pm

fussyonion wrote: »

Pfft An Post. They often leave my parcels in a bin without telling me.

That would be one specific postman, who will stop if you ask. If they don't, complain and they'll definitely stop - if they are still employed afterwards.

As goes the suggestion of delivery to work - three are employers who are weirdly precious about that. Some don't want the reception staff spending time on it or whatever. I receive actual deliveries for work up to occasional pallets so it isn't an imposition but I could see it being an issue in an office of a few hundred staff and limited normal post

Cork Boy 53 · 13-01-2019 12:22am

sugarman wrote: »

Why? They've been doing it around here for as long as I remember.

If I get an Amazon delivery through An Post I get a text in advance telling me that the parcel has arrived in the depot, and have the postman`s mobile number so that I can make other delivery arrangenents if it seems likely that the package will not fit into my postbox. It`s straight forward really and I have never had any of this "dumping in bins" nonsense.

fussyonion · 13-01-2019 2:16am

Cork Boy 53 wrote: »

I seriously doubt that.

Think what you like. Why would I lie?

DBB · 13-01-2019 3:32am

Mike3549 wrote: »

It doesnt matter that it was delivered and signed. If its not signed by you, it means item not delivered, simple. Contact amazon, you could easily get a refund or replacement if you wanted to.

Amazon weren't helpful. Said it had been signed for.
It didn't matter so much in this instance as I did eventually get the parcel, albeit a week late and only because I was tipped off (by our great DPD courier) to try the local garage shop.

KOR101 · 13-01-2019 11:55am

Am I correct that Prime customers are getting An Post deliveries and only non-Prime get Fastway?

nim1bdeh38l2cw · 13-01-2019 11:58am

KOR101 wrote: »

Am I correct that Prime customers are getting An Post deliveries and only non-Prime get Fastway?

You are incorrect.

paulbok · 13-01-2019 12:04pm

KOR101 wrote: »

Am I correct that Prime customers are getting An Post deliveries and only non-Prime get Fastway?

No, I'm not on Prime, but get mostly An Post deliveries.
I've not looked in detail at this but I find orders fulfilled directly from Amazon come by an Post, but resellers use their own UK couriers who will have different Irish couriers

May we'll be wrong with that theory

NewbridgeIR · 13-01-2019 12:04pm

KOR101 wrote: »

Am I correct that Prime customers are getting An Post deliveries and only non-Prime get Fastway?

I am non-Prime and almost all of my Amazon deliveries [I order stuff weekly] comes via An Post.

Cork Boy 53 · 13-01-2019 12:05pm

KOR101 wrote: »

Am I correct that Prime customers are getting An Post deliveries and only non-Prime get Fastway?

I have been an Amazon Prime customer for over 2 years now and have had deliveries through both An Post and Fastway. Mind you, all of the recent deliveries have been through An Post so maybe Amazon have changed their arrangements. As far as I know it depends on which Amazon centre the orders are being dispatched from.

KOR101 · 13-01-2019 12:10pm

paulbok wrote: »

No, I'm not on Prime, but get mostly An Post deliveries.
I've not looked in detail at this but I find orders fulfilled directly from Amazon come by an Post, but resellers use their own UK couriers who will have different Irish couriers

May we'll be wrong with that theory

No. I've tried only ordering stuff fulfilled by Amazon, but still got Fastways occasionally. There doesn't appear to be a fail-safe way of avoiding them except Addresspal.

Skid X · 13-01-2019 12:16pm

L1011 wrote: »

That would be one specific postman, who will stop if you ask. If they don't, complain and they'll definitely stop - if they are still employed afterwards.

Not from my experience, An Post have little interest in complaints about Postmen

ExoPolitic · 13-01-2019 12:16pm

I was on amazon prime, they use the same delivery method.. They advertise 2 day delivery but this is NEVER the case. They use the same method as free delivery for non prime.

incentsitive · 13-01-2019 1:05pm

Have never had a problem with An Post either, get the text to arrange delivery, and a "Sorry we missed you" thing as I'm not normally home when the post arrives. Go to the local depot, job done.
An Post seem to care that their job is to deliver parcels/post to people, unlike Fastway who seem to think putting it on their property is job done.

Cork Boy 53 · 13-01-2019 1:25pm

incentsitive wrote: »

Have never had a problem with An Post either, get the text to arrange delivery, and a "Sorry we missed you" thing as I'm not normally home when the post arrives. Go to the local depot, job done.
An Post seem to care that their job is to deliver parcels/post to people, unlike Fastway who seem to think putting it on their property is job done.

In fairness to the Fastway couriers I have never had any parcels go missing. They have either delivered to me personally or, if I am not at home, have sent a voice message /text to let me know they have left the parcel in the local service station just down the road. No big deal really as I go there regularly anyway.

dxhound2005 · 13-01-2019 1:53pm

When I went out into my back garden yesterday there was a Fastway parcel at the door. It could have been there for a few days. Delivery person must have thrown it over the wall. It was a light parcel in a plastic bag.

It was for another person with the same house number as me in a different part of my estate.

Alun · 13-01-2019 1:56pm

How do Amazon actually select which courier to use? It seems almost random to me. Personally I'd love if I could simply choose from a list myself.

fryup · 13-01-2019 2:40pm

nightline, fastway, dpd, gls......they're all the same...under staffed and under pressure...the courier game is cut throat these days, its a god-awful business to be involved in..nobody sticks it out, the turn-over of staff is huge

UPS, DHL and Fedex are probably best of a bad lot

Alun · 13-01-2019 2:59pm

fryup wrote: »

nightline, fastway, dpd, gls......they're all the same...under staffed and under pressure...the courier game is cut throat these days, its a god-awful business to be involved in..nobody sticks it out, the turn-over of staff is huge

UPS, DHL and Fedex are probably best of a bad lot

I'm not sure about that, the last two UPS deliveries I've received have been delivered by a subcontractor in a white van where he just handed over the parcel, and when I asked did he not want me to sign for it, just said he'd already done it and ran off. On neither of these two occasions did the parcel show up on the tracking as out for delivery either, so both came as a surprise.

irishgeo · 13-01-2019 3:01pm

fryup wrote: »

nightline, fastway, dpd, gls......they're all the same...under staffed and under pressure...the courier game is cut throat these days, its a god-awful business to be involved in..nobody sticks it out, the turn-over of staff is huge

UPS, DHL and Fedex are probably best of a bad lot

ups own nightline. be interesting to see what they do with it.

still not sure why someone hasnt invented a box with a pin number on that you can fix to your house and any driver can put deliverys on it. i dont meant the an post box they can only open.

elperello · 13-01-2019 3:22pm

Home
At home a parcel with Fastway went missing for 2 weeks. Their system did not recognise the tracking number supplied by the vendor. When it eventually showed up the number given by the vendor was on the label.

Away
When I was staying with them before Christmas relatives in UK had an order delivered to a bin. They missed the card put through the letterbox and left the bins out next morning. The vendor just credited them without question.

I guess these things happens everywhere and are just part of modern life.

Mike3549 · 13-01-2019 3:34pm

DBB wrote: »

Amazon weren't helpful. Said it had been signed for.
It didn't matter so much in this instance as I did eventually get the parcel, albeit a week late and only because I was tipped off (by our great DPD courier) to try the local garage shop.

Again, signed by you or "mr joe public"? If you do a chargeback, guess on whos side the credit card company will be, your or amazon/fastway?
In my last job we used fastway. In fairness they were good, maybe cos most of the customers were other businesses. But it did happen a couple of times when it was signed by somebody who doesnt work there or delivered to wrong address. It was fastways responsibillity to get their f*ckup sorted or pay the damages.

8mv · 13-01-2019 3:54pm

DoozerT6 wrote: »

On the rare occasion that I order something online, I have it delivered to my workplace. Would it be worth changing the delivery address you use to your place of employment if you are there most of the working day, and not at home?

(I am of course assuming that you a) have an office or definite work address that you would be in at least once a day, b) if you're not there when your delivery arrives that someone else could/would sign for the item and tell you they have done so, and c) your place of employment is ok with you receiving personal deliveries at work).

This would solve everybody's problem. I get all on-line orders delivered to me in work - in fairness, I sign for all deliveries anyway so it makes sense for me, but I encourage all my colleagues to get their orders there as well - I don't mind signing for them, the driver has no issues and the people get their stuff straight away without any head-wrecking. Granted I have heard that some companies don't allow this but I can't imagine why they would see it as a problem.

For full disclosure, I should point out that I was a courier for some years. I'd like to think that all my deliveries to private houses were done correctly, but in fairness, in those days there wasn't near as much online transactions. 95% of my work was with businesses which was easy. If I had 6-8 parcels for private addresses, that was bad enough. Very time-consuming and in a lot of cases nobody home. Nowadays couriers tell me they have up to 40 private houses a day and this goes up a lot around Christmas / Valentines / Mothers Day / Halloween

jk23 · 13-01-2019 4:03pm

Skid X wrote: »

Not from my experience, An Post have little interest in complaints about Postmen

It depends on your complaint, if it was in regards to stealing or aggressive behaviour I know they take this very serious

incentsitive · 13-01-2019 4:41pm

Cork Boy 53 wrote: »

In fairness to the Fastway couriers I have never had any parcels go missing. They have either delivered to me personally or, if I am not at home, have sent a voice message /text to let me know they have left the parcel in the local service station just down the road. No big deal really as I go there regularly anyway.

Yeah but the OP didn't have that experience and many others haven't had it either. It is not good enough to just leave a parcel beside a bin in the open air where the finest of Irish society can just take it from there. If couriers are over-stretched, employ more people, charge more, whatever. Just don't think you can dump parcels in people's gardens.

lucast2007us · 13-01-2019 4:53pm

I had a delivery from fastway the order never showed up.

but when I checked tracking it shows the driver used my name and signed my name.

I have no neighbors so it's not like he left it with them.

I have checked the whole garden etc.

What are my options here?

Surely they will just say that I signed for it even though I didn't.

the_syco · 13-01-2019 4:55pm

DBB wrote: »

In my case, I got an email to tell me that the parcel had been delivered and signed for.
I hadn't received it, I hadn't signed for it, the courier had dumped it outside the local(ish) garage shop and I finally tracked it down to there one week after receiving that email.

Got this email once. I contacted them, and let them know I didn't get it, didn't sign for it. They contacted the driver, who seemingly just left it outside the door, as the business was closed (I had specified the opening times). They sent out the same thing again.

piplip87 wrote: »

It's only a matter of time until some of the pillars of the communities start following fsstway vans and lifting the lot.

This is an issue in the States atm.

incentsitive wrote: »

To be fair, Amazon are employing them. Is it not up to them to ensure they employ a decent courier service?

Unless people like the OP complains to Amazon, nothing will be done about it.

irishgeo wrote: »

still not sure why someone hasnt invented a box with a pin number on that you can fix to your house and any driver can put deliverys on it.

If anyone can access it, it's not very secure.

incentsitive wrote: »

If couriers are over-stretched, employ more people, charge more, whatever.

If you charge more than the competition, the competition will be used. You honestly don't think that they'll pay more for your "free delivery"?

lucast2007us wrote: »

I had a delivery from fastway the order never showed up.

but when I checked tracking it shows the driver used my name and signed my name.

I have no neighbors so it's not like he left it with them.

I have checked the whole garden etc.

What are my options here?

Surely they will just say that I signed for it even though I didn't.

Contact Amazon, and tell them that you didn't sign for it. Ask for a copy of the signature.

lucast2007us · 13-01-2019 5:05pm

the_syco wrote:

Contact Amazon, and tell them that you didn't sign for it. Ask for a copy of the signature.

Thanks for advice it was actually a Groupon order.
Would I still ask them for copy of signature?

ct5amr2ig1nfhp · 13-01-2019 6:08pm

Contact Groupon and explain you never received your order. Take it from there.

This thread is about Amazon by the way. You should start a different thread for a Groupon query.

lucast2007us wrote: »

Thanks for advice it was actually a Groupon order.
Would I still ask them for copy of signature?

C3PO · 16-01-2019 2:22pm

8mv wrote: »

Granted I have heard that some companies don't allow this but I can't imagine why they would see it as a problem.

As part of my role I am responsible for the Postroom in a Dublin based company with 320 employees. Believe me, in the 3 weeks leading up to Christmas, staff members personal incoming parcel deliveries were very much a problem! On some days there were 50-60 parcels arriving into the building with peoples Christmas shopping, ranging in size up to 2mts x 1mts x 1/2mts. Apart from the logistics of this there is also the question of liability in the event that something goes missing!
While we have decided that it is a perk that we are happy to offer our staff it is not something that should be underestimated and will I believe become a bigger issue over time!

Amazon deliveries being dumped in garden

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