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RTÉ Player and LG TVs.

  • 24-04-2019 8:18pm
    #1
    Registered Users, Registered Users 2 Posts: 732 ✭✭✭


    Has anyone got the new version of the RTÉ Player installed on their LG TV. Like many the new version appeared on my TV after Christmas but was downgraded days later to the older version. I've contacted the player people via twitter a few times & was first informed that they were perfecting the app & the update was coming soon. Subsequently after a long wait I contacted them again only to be informed that the app wasn't available for LG TVs. Seems like some confusion going on there. Thing is that the app was functioning fine for a few days before they pulled it only to replace it with the older version.


«1

Comments

  • Registered Users Posts: 380 ✭✭Strawberry HillBilly


    Same as above. I was really impressed and using the new player (really for the first time) when the app was on the LG TV around Christmas.

    I too contacted them when the downgrade happened and was informed it would be resolved soon. A pity it hasn’t been sorted ��


  • Registered Users, Registered Users 2 Posts: 732 ✭✭✭Machinehead


    Same as above. I was really impressed and using the new player (really for the first time) when the app was on the LG TV around Christmas.

    I too contacted them when the downgrade happened and was informed it would be resolved soon. A pity it hasn’t been sorted ��
    This is the reply I got from them on 15/04.
    "Hi Raymond. I'm afraid RTÉ Player is no longer on LG TVs. You can find out alternative way to watch in our FAQs, here: https://t.co/1pL4h8AIJN"


  • Registered Users, Registered Users 2 Posts: 6,907 ✭✭✭DopeTech


    This is the reply I got from them on 15/04.
    "Hi Raymond. I'm afraid RTÉ Player is no longer on LG TVs. You can find out alternative way to watch in our FAQs, here: https://t.co/1pL4h8AIJN"

    That's blatantly someone who doesn't know what he's talking about.

    https://www.buymeacoffee.com/dopetech.ie



  • Registered Users, Registered Users 2 Posts: 1,464 ✭✭✭mackersdublin


    Same on Samsung Smart TVs - only the old version of RTE Player available


  • Registered Users, Registered Users 2 Posts: 6,467 ✭✭✭jimmynokia


    Old player still on my LG


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  • Registered Users, Registered Users 2 Posts: 7,816 ✭✭✭Tigerandahalf


    Rte are a disaster at this stage. There is a serious case to stop paying the licence. How many years and they still haven't produced a decent app.

    I still have the old app on my LG tv but I am using it less and less as it is riddled with ads and won't work half the time.


  • Registered Users, Registered Users 2 Posts: 2,455 ✭✭✭FGR


    Here's hoping this works out. I've been told recently that it's still coming to LG tvs.


  • Registered Users, Registered Users 2 Posts: 732 ✭✭✭Machinehead


    FGR wrote: »
    Here's hoping this works out. I've been told recently that it's still coming to LG tvs.
    I'd take that with a pinch of salt. I've been told at least three times since launch 5 months ago, that the new app would be available 'soon', plus once that the app was no longer available on LG TVs.


  • Registered Users, Registered Users 2 Posts: 7,816 ✭✭✭Tigerandahalf


    Any update on this?
    They are so slow to roll out stuff.
    Deliberately holding it back to sell the Connect boxes?


  • Registered Users, Registered Users 2 Posts: 2,455 ✭✭✭FGR


    Any update on this?
    They are so slow to roll out stuff.
    Deliberately holding it back to sell the Connect boxes?

    I got an e-mail from them in mid may with a message along the lines of 'keep an eye out over the next few days and you won't be disappointed'

    ....That's nearly a month ago.

    Fingers crossed it still happens. Better late than never.

    Edit: from the twitter on 10/06/19

    Untitled.jpg


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  • Registered Users, Registered Users 2 Posts: 732 ✭✭✭Machinehead


    Since last night (Tues.) Unable to play video at this time screen notification appears when using the app on my 2018 LG TV. Ads play fine at first but when they're over the message appears. Tweeted RTÉ Player, no response yet. Not just my TV, my son also has an LG, running the old version of the app with the same on-screen results. Wondering if they've withdrawn support for the old app version pending launch of the new one soon.


  • Registered Users, Registered Users 2 Posts: 732 ✭✭✭Machinehead


    Service back up and running again. Still the old app version though.


  • Registered Users, Registered Users 2 Posts: 7,816 ✭✭✭Tigerandahalf


    The rte player is really dreadful.
    I was browsing it earlier on a tablet and Long Weekends with Rick Stein and Rory O' Connell's version were coming up. So clicked into them and it says 'not available for streaming due to rights' restrictions'.

    I give up.


  • Registered Users, Registered Users 2 Posts: 26,508 ✭✭✭✭noodler


    I can literally find no way to play live TV on the rte app on mine.

    (For some reason I cannot get the damn thing to play saorview even thought my 11 year old Samsung can do so with a coat hanger in the back)


  • Registered Users Posts: 171 ✭✭Col_30


    Since last night (Tues.) Unable to play video at this time screen notification appears when using the app on my 2018 LG TV. Ads play fine at first but when they're over the message appears. Tweeted RTÉ Player, no response yet. Not just my TV, my son also has an LG, running the old version of the app with the same on-screen results. Wondering if they've withdrawn support for the old app version pending launch of the new one soon.

    I'm getting this on my TV now. Did you do anything to resolve? I tried reinstalling the app (only the old app available) and no luck. Nothing will play.
    If I have to watch that Aldi ad with the O'Byrnes one more time I'll scream :mad:


  • Closed Accounts Posts: 22,648 ✭✭✭✭beauf


    Kinda off topic, but I've just noticed an Rte player app added to nowtv stick with a recent update. Seems to be working ok. Had to hard reset the stick for something else and it was there after I set it up again.

    I can't attend Rte player but the oh uses it a lot on other devices. Always been a bugfest on every platform.

    Still has ads but I've never seen it working as long before.


  • Registered Users, Registered Users 2 Posts: 732 ✭✭✭Machinehead


    Col_30 wrote: »
    I'm getting this on my TV now. Did you do anything to resolve? I tried reinstalling the app (only the old app available) and no luck. Nothing will play.
    If I have to watch that Aldi ad with the O'Byrnes one more time I'll scream :mad:
    The problem just 'righted' itself after a couple of hours. Probably some sort of service issue I guess. Still ranting off to RTÉ Player on Twitter every now and again about the update on LG TVs & still getting the same ol' stock reply. I got one the last day which was almost a carbon copy of a response I got on the 10th of January last - app update imenant, just tidying up a few things before update is released soon.


  • Registered Users Posts: 171 ✭✭Col_30


    The problem just 'righted' itself after a couple of hours. Probably some sort of service issue I guess. Still ranting off to RTÉ Player on Twitter every now and again about the update on LG TVs & still getting the same ol' stock reply. I got one the last day which was almost a carbon copy of a response I got on the 10th of January last - app update imenant, just tidying up a few things before update is released soon.

    Thanks for that. I will try it again later and see if it's sorted itself out.
    The LG operating system is horrible overall. I wish I knew that before I bought the TV :rolleyes:


  • Registered Users, Registered Users 2 Posts: 8,819 ✭✭✭micks_address


    Sorry to drag up an old thread but I tried the RTE player on our e55 oled lg from 2016 and it says old version of app no longer supported. Newer version is not available in the LG content store?


  • Registered Users, Registered Users 2 Posts: 25,495 ✭✭✭✭coylemj


    Sorry to drag up an old thread but I tried the RTE player on our e55 oled lg from 2016 and it says old version of app no longer supported. Newer version is not available in the LG content store?

    This is an eventuality that befalls all apps that are installed in your TV or Blu-Ray player. The app gets too big for your device's memory or it needs a later processor so your appliance gets left behind. This even happens with premium brands like Sony, the YouTube app stopped working after about three years on my Blu-Ray player. Sony knew it was going to happen and flagged it on the apps menu with about two months notice but that was it - this app won't work anymore, tough!

    The solution with mobile phones is to upgrade the device every couple of years but TVs have a longer life so what to do? The answer is not to rely on the TV to run those apps, get an external Android box.

    The sales tactic of splashing app icons all over the TVs in the showroom is misleading, most of those apps will stop working well within the lifetime of the TV.


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  • Registered Users, Registered Users 2 Posts: 6,907 ✭✭✭DopeTech


    Sorry to drag up an old thread but I tried the RTE player on our e55 oled lg from 2016 and it says old version of app no longer supported. Newer version is not available in the LG content store?

    This is your best bet. No problems with this going out of date for many years to come.

    https://touch.boards.ie/thread/2058099659/1

    https://www.buymeacoffee.com/dopetech.ie



  • Registered Users, Registered Users 2 Posts: 8,819 ✭✭✭micks_address


    coylemj wrote: »
    This is an eventuality that befalls all apps that are installed in your TV or Blu-Ray player. The app gets too big for your device's memory or it needs a later processor so your appliance gets left behind.

    The solution with mobile phones is to upgrade the device every couple of years but TVs have a longer life so what to do? The answer is not to rely on the TV to run those apps, get an external Android box.

    The sales tactic of splashing app icons all over the TVs in the showroom is misleading, most of those apps will stop working well within the lifetime of the TV.

    I doubt it's a limitation of the TV.. ITV hub, Disney plus, Netflix,BBC iPlayer all available..Amazon prime etc..

    I can always cast from my phone to Chromecast..I assume that's supported... Just be handy to have on tv


  • Registered Users, Registered Users 2 Posts: 8,819 ✭✭✭micks_address


    I doubt it's a limitation of the TV.. ITV hub, Disney plus, Netflix,BBC iPlayer all available..Amazon prime etc..

    I can always cast from my phone to Chromecast..I assume that's supported... Just be handy to have on tv

    i wonder if its because i have location of tv set to uk? Was bought in NI. Might swap it around later and see


  • Registered Users, Registered Users 2 Posts: 4,559 ✭✭✭Gerry Wicklow


    I have the same with a mid-range 2018 Samsung TV. RTÉ player "no longer supported" and no update available. Then again it rarely worked right anyway.


  • Registered Users, Registered Users 2 Posts: 8,819 ✭✭✭micks_address


    Tried changing location. No joy..ah well. Casting it is..for the odd time we might use it


  • Registered Users, Registered Users 2 Posts: 877 ✭✭✭decor58


    Sorry to drag up an old thread but I tried the RTE player on our e55 oled lg from 2016 and it says old version of app no longer supported. Newer version is not available in the LG content store?

    Had the same issue with a Samsung bluray PVR, got a notice to say new app wasn't compatible with unit, got a Nowtv stick, RTÉ player, VM player, all4, Netflix, YouTube and Spotify.


  • Registered Users, Registered Users 2 Posts: 25,495 ✭✭✭✭coylemj


    I doubt it's a limitation of the TV.. ITV hub, Disney plus, Netflix,BBC iPlayer all available..Amazon prime etc..

    It probably IS a limitation of your TV. The fact that lots of other apps still run doesn't disprove the point I made - one app is going to lead the field in the queue of obsolescence. In your case it's the RTE app. Nobody suggested that they would all stop working at the same time,

    The version you have installed is no longer supported by RTE and you say there isn't a newer version of the app in the LG store. There probably is a newer version but they're not showing it as available because it can't run on your 2016 TV.


  • Registered Users, Registered Users 2 Posts: 11,439 ✭✭✭✭dulpit


    coylemj wrote: »
    It probably IS a limitation of your TV. The fact that lots of other apps still run doesn't disprove the point I made - one app is going to lead the field in the queue of obsolescence. In your case it's the RTE app. Nobody suggested that they would all stop working at the same time,

    It's also quite likely that RTÉ are at fault here in not keeping their apps updated across platforms. It's not like the player is a well maintained or looked after app, it barely works on a web browser.


  • Registered Users, Registered Users 2 Posts: 4,621 ✭✭✭Treppen


    dulpit wrote: »
    It's also quite likely that RTÉ are at fault here in not keeping their apps updated across platforms. It's not like the player is a well maintained or looked after app, it barely works on a web browser.

    Strange, the adds on the app are always seemless


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  • Registered Users, Registered Users 2 Posts: 25,495 ✭✭✭✭coylemj


    dulpit wrote: »
    It's also quite likely that RTÉ are at fault here in not keeping their apps updated across platforms. It's not like the player is a well maintained or looked after app, it barely works on a web browser.

    If RTE never updated their app, the OP could happiliy keep running it for the next 20 years. The issue here is the exact opposite to what you're saying, the OP is getting left behind precisely because they are updating the app. The OP's box cannot run the latest version of the app and RTE have withdrawn support for the older version that he is stuck with.


  • Closed Accounts Posts: 22,648 ✭✭✭✭beauf


    More likely they've updated it with new bugs that his TV can't handle.

    In fairness to RTE its a world leading streaming app. Being the worlds worst streaming app I've ever used.
    ..or maybe its the best. It plays the ads perfectly, then crashes, forcing you to sit through all the ads again.
    It also has more ads that any other service I've ever used.


  • Registered Users, Registered Users 2 Posts: 8,819 ✭✭✭micks_address


    It's unlikely to be limitation of tv. More likely no one is making a fuss. Every other smart TV app is available and works fine.


  • Moderators, Business & Finance Moderators Posts: 6,558 Mod ✭✭✭✭Sheep Shagger


    coylemj wrote: »
    If RTE never updated their app, the OP could happiliy keep running it for the next 20 years. The issue here is the exact opposite to what you're saying, the OP is getting left behind precisely because they are updating the app. The OP's box cannot run the latest version of the app and RTE have withdrawn support for the older version that he is stuck with.

    Do you work for RTE or have some other vested interest?

    It's well known how poor the app is despite the dog on the street knowing that scheduled TV viewing is dying by the day globally.

    Yet another example of RTE living in its own little bubble and not keeping up with the times.


  • Registered Users, Registered Users 2 Posts: 1,464 ✭✭✭mackersdublin


    Sorry to drag up an old thread but I tried the RTE player on our e55 oled lg from 2016 and it says old version of app no longer supported. Newer version is not available in the LG content store?

    What is the exact model of your TV? as I have a mid range 2015 32" HD LG Smart TV (LF630V) and the new RTÉ Player is on it


  • Registered Users, Registered Users 2 Posts: 8,819 ✭✭✭micks_address


    What is the exact model of your TV? as I have a mid range 2015 32" HD LG Smart TV (LF630V) and the new RTÉ Player is on it

    https://www.lg.com/us/tvs/lg-OLED55E6P-oled-4k-tv

    LG OLED55E6V
    55 inch OLED 4K Ultra HD Premium 3D Smart TV Freeview Play


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  • Registered Users, Registered Users 2 Posts: 1,464 ✭✭✭mackersdublin


    I'd email RTÉ about it. As they said LG Smart TVs from 2015 onwards would have the new player

    https://www.rte.ie/player/en_IE/profile/faq
    "Some Smart TVs (LG/Samsung) are no longer providing updates or support for this particular version of the operating system. As such, if you have an operating system that pre-dates 2015 the latest RTÉ Player app update may not be compatible with your TV. If possible, please update the software on your TV to the latest version"


  • Registered Users, Registered Users 2 Posts: 25,495 ✭✭✭✭coylemj


    Do you work for RTE or have some other vested interest?

    No I don't. Which is none of your business in any case. Especially as your post added nothing to the thread, except to pitch in a couple of whinges about RTE.


  • Registered Users, Registered Users 2 Posts: 8,819 ✭✭✭micks_address


    I'd email RTÉ about it. As they said LG Smart TVs from 2015 onwards would have the new player

    Is there an rte player email? I wonder can apps be side loaded on the tv?


  • Registered Users, Registered Users 2 Posts: 877 ✭✭✭decor58


    It's unlikely to be limitation of tv. More likely no one is making a fuss. Every other smart TV app is available and works fine.

    I bought a Sony TV a few years ago and within 18 months Netflix, You tube, and 3player (as it was at the time) stopped working, updates wouldn't work.


  • Registered Users, Registered Users 2 Posts: 8,819 ✭✭✭micks_address


    Ok so Alexander dumbass me..

    I had location in settings set to Ireland but LG services set to UK..changed LG services to Ireland and rte player appeared.

    So all set.

    Thanks,
    Mick


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  • Registered Users, Registered Users 2 Posts: 2,191 ✭✭✭MBSnr


    Ok so Alexander dumbass me..

    I had location in settings set to Ireland but LG services set to UK..changed LG services to Ireland and rte player appeared.

    So all set.

    Thanks,
    Mick

    If you have UK players installed you won't see those updates if set to LG Ireland. I have mine set to LG UK and RTE player still works. So I leave it on LG UK to get the UK player updates. Maybe once every 6 months change it to see if there is an RTE update. Can't say I've checked since last yr and the RTE app is still working.


  • Registered Users, Registered Users 2 Posts: 8,819 ✭✭✭micks_address


    In fairness to rte support. They emailed me back at 830 re my query. Pretty good response time.


  • Registered Users, Registered Users 2 Posts: 2,191 ✭✭✭MBSnr


    MBSnr wrote: »
    If you have UK players installed you won't see those updates if set to LG Ireland. I have mine set to LG UK and RTE player still works. So I leave it on LG UK to get the UK player updates. Maybe once every 6 months change it to see if there is an RTE update. Can't say I've checked since last yr and the RTE app is still working.

    Out of curiosity I checked yesterday to see if there was an update to RTE player on the LG TV by changing the LG service country back to Ireland.

    Nope. Last RTE app update Oct 2019.....


  • Registered Users, Registered Users 2 Posts: 4,621 ✭✭✭Treppen


    I have updated app on a fairly oldish LG and it's working fine.

    Is the RTE Live channels disabled on the app though?


  • Registered Users, Registered Users 2 Posts: 1,464 ✭✭✭mackersdublin


    Treppen wrote: »
    I have updated app on a fairly oldish LG and it's working fine.

    Is the RTE Live channels disabled on the app though?

    Yes, that function has been removed on the LG and Samsung TV apps


  • Registered Users Posts: 3 Aerial7


    Hello, is anyone else experiencing problems with the RTE Player app on LG TVs recently? I've a recent model and now when I select a programme a small banner 'Ad 1 of 1' appears, spinning circle, then a message 'Stream not found: Unfortunately the stream could not be started'. I've been unable to watch any content since last week. Thanks.


  • Registered Users, Registered Users 2 Posts: 1,907 ✭✭✭kala85


    Aerial7 wrote: »
    Hello, is anyone else experiencing problems with the RTE Player app on LG TVs recently? I've a recent model and now when I select a programme a small banner 'Ad 1 of 1' appears, spinning circle, then a message 'Stream not found: Unfortunately the stream could not be started'. I've been unable to watch any content since last week. Thanks.

    Is it a problem with all TV programs on the rte player or just one program


  • Registered Users Posts: 3 Aerial7


    kala85 wrote: »
    Is it a problem with all TV programs on the rte player or just one program

    Was going to say all programmes, but have managed to get the Late Late Toy Show 2019 to work, bit with everything else, it tries to play the advert, then tries to start the programme (text for selected programme appears) and then the streaming message appears. I'm in NI but don't think it's a rights issue, as am selecting RTE produced content such as News. Been working fine up until now.


  • Closed Accounts Posts: 2,148 ✭✭✭amadangomor


    Sorry to hijack the thread but has anyone got More4 app to work on their LG TV?


  • Registered Users, Registered Users 2 Posts: 732 ✭✭✭Machinehead


    Sorry to hijack the thread but has anyone got More4 app to work on their LG TV?

    Didn't know there was a More4 app but I set TV to LG UK region (don't know if it's in the LG Ireland store) & got the All4 app & works fine except when it comes to live TV when it tell me 'not available in your area'.


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