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21-01-2020, 11:57   #4606
keng66
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12 month contract just up, BB & Phone now €62.50 p.m., was €59 for last 5 months and I think €34 p.m. for the first 6 mths of contract. What's the best price that anyone has got from them for same package.
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21-01-2020, 23:35   #4607
Nokia6230i
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12 month contract just up, BB & Phone now €62.50 p.m., was €59 for last 5 months and I think €34 p.m. for the first 6 mths of contract. What's the best price that anyone has got from them for same package.
€29 for 6 or 9 months & back up to €59 for final 6 or 3 months; that was in 2019 so unlikely it'll remain & be the €62.50.

€25 for 6 & €40 for 6 with Vodafone is calling to me; could then go back to Virgin as a new customer; loyalty doesn't pay.
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22-01-2020, 13:01   #4608
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My 360mb BB + basic TV was about to go up to €87.50 with the price increase, so phoned to cancel. Told them I was considering Vodafone as I've a friend nearby who is a gamer and is happy with their broadband, and I've heard the TV platform is considerably better.

Got offered TV + 250mb for 12 months at €75p/m. Then the same package for €44.50 for 6 months, then €89 for 6 months (ie €67p/m). Got told about how the Vodafone line would be slow, how their TV is streamed and how their fair use might be an issue. Asked if they could do €44.50 for 9 months and then €89 for 3 months (ie €55p/m) - told it wasn't possible. Got given an order number and suggested I have a think and called back.

Called back to definitely cancel this time, and was then offered €44.50 for 9 months and €89 for 3 months - so it is possible! Had made up my mind at that stage. Off to give Vodafone a go!
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23-01-2020, 11:43   #4609
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12 month contract just up, BB & Phone now €62.50 p.m., was €59 for last 5 months and I think €34 p.m. for the first 6 mths of contract. What's the best price that anyone has got from them for same package.
My renewal was €62.50 a month for 240MB BB, so €750 for the year. Took 3 phone calls but got them down a good bit

Call 1 offer - €44 for 6 months then €59 thereafter = so €618p.a
Call 2 offer - €44 for 9 months then €59 thereafter = so €573p.a
Call 3 offer - €29.50 for 6 months then €59 thereafter = so €531p.a

Pressed for a further discount but was told that was the highest loyalty discount on offer. Still not bad, a €220 saving for a few minutes on the phone. Now to do it all over again for my parents

Last edited by fletch; 23-01-2020 at 11:47.
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23-01-2020, 11:48   #4610
keng66
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My renewal was €62.50 a month for 240MB BB, so €750 for the year. Took 3 phone calls but got them down a good bit

Call 1 offer - €44 for 6 months then €59 thereafter = so €618p.a
Call 2 offer - €44 for 9 months then €59 thereafter = so €573p.a
Call 3 offer - €29.50 for 6 months then €59 thereafter = so €531p.a

Pressed for a further discount but was told that was the highest loyalty discount on offer. Still not bad, a €220 saving for a few minutes on the phone. Now to do it all over again for my parents
Thanks, now know what to look for
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23-01-2020, 12:01   #4611
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My renewal was €62.50 a month for 240MB BB, so €750 for the year. Took 3 phone calls but got them down a good bit

Call 1 offer - €44 for 6 months then €59 thereafter = so €618p.a
Call 2 offer - €44 for 9 months then €59 thereafter = so €573p.a
Call 3 offer - €29.50 for 6 months then €59 thereafter = so €531p.a

Pressed for a further discount but was told that was the highest loyalty discount on offer. Still not bad, a €220 saving for a few minutes on the phone. Now to do it all over again for my parents
To end the first calls did you say to cancel or you'd ring back?
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23-01-2020, 12:05   #4612
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To end the first calls did you say to cancel or you'd ring back?
I say I am still not happy and will have to have a think about it...next call, say you've been looking around other providers and had a think about it and you are going to just have to cancel and ask is there anything more they can do before you cancel. Say you need to talk the other half too
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23-01-2020, 12:13   #4613
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Anyone have the direct number for the loyalty team ? I recall there was one, but has been over a year since I spoke with them
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23-01-2020, 12:17   #4614
fletch
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Anyone have the direct number for the loyalty team ? I recall there was one, but has been over a year since I spoke with them
Just ring 1908 and follow the prompts to cancel your service
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23-01-2020, 14:58   #4615
fletch
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Now to do it all over again for my parents
So parents were on following deal

240Mb Virgin Mix Tv Anytime Mobile - €92.50 + €11 for multiroom so €103.50 a month or €1,242p.a
  1. Offer 1 - €81 a month - €972p.a
  2. Offer 2 - Put them on to new package for €89 a month but with 50% discount for 6 months and then 50% off the multiroom for the full 12 months so €49.50 for 6 months and then €94 for remaining 6 months - €861p.a or €380 saving over the year.

I probably could have pushed for more but it seemed like a good discount
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23-01-2020, 22:18   #4616
BaronVon
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Anyone have the direct number for the loyalty team ? I recall there was one, but has been over a year since I spoke with them
061-272190

Don't know if that still works, but it used to.....
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24-01-2020, 13:50   #4617
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I have received a cheque from Virgin Media, refund of a service never agreed. A year ago we agreed 32.50 for nine months and three months 42.50. Instead of the prices agreed, i have been charged 45 euro monthly & 55 for the three months. I have requested an explanation for months, but all in vain....the contract was only for the broadband, the phone not included, so they quietly charged me 12.50 euro monthly on top of the broadband fee without my consent. I canceled the direct debit for the last payment. I was waiting for a warning letter for unpaid service, but I got a cheque instead.
Basically this was the reason I have cancelled the service with them.
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24-01-2020, 18:01   #4618
rebeve
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Have been with VM for over 10 years sick of the yearly price increases .But the cable bringing the eir phone line to the house is long gone ,Wonder how much would they charge to restore the line if I moved backed to them
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24-01-2020, 18:12   #4619
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Have been with VM for over 10 years sick of the yearly price increases .But the cable bringing the eir phone line to the house is long gone ,Wonder how much would they charge to restore the line if I moved backed to them
I tried Vodafone with their latest offer. The tech guy came and changed the phone line box, I got the modem router shortly after. Unfortunately from the promised 100Mb speed, I get only around 10Mb home. I returned the modem and cancelled the contract. I paid just under 7 euro for what i used... I am with 3three 4G, hotspot struggling now, just over 2Mb speed in Blanch, very poor. I might go back with Vodafone, no other choice for now. I will test Eir and vodafone 4G to see which has the best coverage.
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24-01-2020, 22:55   #4620
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Is it possible for me to change my Wi-Fi Password? Sorry to side-track this thread; just looked at my bill due at end of month.....€63 for "240" Broadband.......ringing tomorrow again to cancel & see will they do better than most recent offer of €29 for 6 (or 9; can't remember) & €59.50 for remainder.
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