Virgin Media Cancellation deals

Thestones · 12-01-2018 7:34pm

PHG wrote: »

Never noticed it but found in my email. Said no penalties if cancel before 17th December. Too late so?

I don't know, I think they are supposed to write out by post, they used to do that but maybe you agreed to accept communications by email? I would give it a try, say you never saw the email and shouldn't a contract price change be sent by post? they send so many emails it would be easy to miss. If they play hardball I'd cancel in march with your 30 days notice, if they want to keep you as a customer hopefully they will agree to a better deal now.

scamalert · 12-01-2018 8:02pm

dunno how irish law interprets legal mail, since nowadays when you sign up to most services it could be on the phone or online, thus some send you correspondence via post or email directly.

wasn't the case few years back the reason why VM were fined as not giving proper contracts out ? which they then sent out via mail and post.

Anyway i got my deal in early September for 6mo off,and did receive the email for price increase which they happily just added to this months bill almost 2e+ extra, so will need to play the ball come next year again as its good ISP service, but their prices are hammering pocket if paying in full for 12 months.

sonofenoch · 16-01-2018 12:49pm

So I agreed 29.50 for 6 months over the phone last month......Jan bill arrives 32.49, they stick an extra 3 quid on :rolleyes:

gmisk · 16-01-2018 12:53pm

sonofenoch wrote: »

So I agreed 29.50 for 6 months over the phone last month......Jan bill arrives 32.49, they stick an extra 3 quid on :rolleyes:

Standard!
You can now waste about 30 minutes on the phone to them to get it back while they constantly put you on hold and say "thank you for patiently waiting" - then do the same thing every month for the rest of your contract

finglashoop · 16-01-2018 1:46pm

I went ahead and started cancellation process

Offered me 15 off for 6 months. The website is advertising my package for 59 per month. Mine is currently 76.

Broadband stand alone ,which is all i need is too expensive imo. At least a bundle with a discount makes it seem better value.

baldbear · 17-01-2018 8:19am

finglashoop wrote: »

I went ahead and started cancellation process

Offered me 15 off for 6 months. The website is advertising my package for 59 per month. Mine is currently 76.

Broadband stand alone ,which is all i need is too expensive imo. At least a bundle with a discount makes it seem better value.

I told them I was going to give Sky a go at €35 amonth . They said they would give €15 off. I said no and the €35 Sky deal was still too good unless they could do half price for 6mths which they did. So it works out at €44 a month I'm paying. Its what new customers are getting too I think.

brightkane · 17-01-2018 8:59am

I got no where so went through with cancelation. Signed up for broadband only for 44 a month in my wife's name and bank details. Using iptv now for everything and Netflix. Saving 600 a year. No down time at all with change over.

okidoki987 · 17-01-2018 2:43pm

Due to be cut off yesterday, NO calls, rang them Monday and best they would do was Half Price for 6 months.
Said no thanks, rang back, got a different person who immediately said "I see you were offered 6 months half price by my colleague already and that's the best we can do".
30 minutes on phone trying to get 9 months but no go, not impressed! :rolleyes:

BelovedAunt · 17-01-2018 4:29pm

okidoki987 wrote: »

Due to be cut off yesterday, NO calls, rang them Monday and best they would do was Half Price for 6 months.
Said no thanks, rang back, got a different person who immediately said "I see you were offered 6 months half price by my colleague already and that's the best we can do".
30 minutes on phone trying to get 9 months but no go, not impressed! :rolleyes:

In fairness, half price for 6 months is what the majority of us got in here and it's a decent offer.

scamalert · 17-01-2018 4:46pm

finglashoop wrote: »

I went ahead and started cancellation process

Offered me 15 off for 6 months. The website is advertising my package for 59 per month. Mine is currently 76.

Broadband stand alone ,which is all i need is too expensive imo. At least a bundle with a discount makes it seem better value.

76e do you have a package with your BB ? since 360mb plan is 65e now, if ur on 240, dont take some crapy tv or phone deal with further expenses but just opt for 360 and do a deal on it.

see some mad ones here expecting 9 mo, i do get it some managed to get it few years in a row or at random by some luck, but id imagine unless ur using all their services or heavily invested in some area to compete with likes of fiber BB ,6 mo is sound offer, given whatever else is there to pick from atm.

finglashoop · 17-01-2018 5:11pm

scamalert wrote: »

76e do you have a package with your BB ? since 360mb plan is 65e now, if ur on 240, dont take some crapy tv or phone deal with further expenses but just opt for 360 and do a deal on it.

see some mad ones here expecting 9 mo, i do get it some managed to get it few years in a row or at random by some luck, but id imagine unless ur using all their services or heavily invested in some area to compete with likes of fiber BB ,6 mo is sound offer, given whatever else is there to pick from atm.

Bb phoneline (not connected) basic tv package (rarely used ) must look into 360. They never offered any upgrades when i spoke to them and i never.thought of it tbh

stuff.hunter · 17-01-2018 6:01pm

25 minutes on the phone and managed to get half price for 6months ...quite happy with it as initially was offered 3months only

GDK_11 · 17-01-2018 6:05pm

Hi all,

Sure this is already posted here but can’t go through the whole thread searching, apologies in advance.

Coming up to my 30 notice period, how does the chat go? Simply a what can you offer me to stay type chat?

Thanks

okidoki987 · 17-01-2018 7:47pm

In fairness, half price for 6 months is what the majority of us got in here and it's a decent offer.

I'd call it an "okay" offer.
Looks like they aren't interested in competing with Eir's offer.
It was a close decision in the end but decided against going to Eir mainly due to all the bad comments regarding their customer service.

jay0109 · 18-01-2018 12:35pm

Got an email last night saying Sky Sports half price for 6 months (€20 or €22.50 for HD), full price for 6.
30 day rolling contract so can be cancelled at any time i.e. you could use up the 6 months half price and cancel before the full price kicks in.

Does not put you on to a new contract, this is just an add-on to your existing contract as per the Agent I just spoke with.

Offer ends 12th Feb.

stuff.hunter · 18-01-2018 3:43pm

GDK_11 wrote: »

Hi all,

Sure this is already posted here but can’t go through the whole thread searching, apologies in advance.

Coming up to my 30 notice period, how does the chat go? Simply a what can you offer me to stay type chat?

Thanks

..on chat you wont get anything, call them on 1908 option 4

ben.schlomo · 18-01-2018 4:08pm

stuff.hunter wrote: »

..on chat you wont get anything, call them on 1908 option 4

Well that's complete and utter nonsense but thanks for your contribution.

ben.schlomo · 18-01-2018 4:10pm

GDK_11 wrote: »

Hi all,

Sure this is already posted here but can’t go through the whole thread searching, apologies in advance.

Coming up to my 30 notice period, how does the chat go? Simply a what can you offer me to stay type chat?

Thanks

Ya just tell them you're nearly up, thinking of leaving as too expensive and competition are cheaper and then see how it goes. Worked for me two years in a row.

stuff.hunter · 18-01-2018 4:13pm

ben.schlomo wrote: »

Well that's complete and utter nonsense but thanks for your contribution.

believe me, tried 2 years in a row and chat brought me to nowhere

jca · 18-01-2018 4:40pm

stuff.hunter wrote: »

believe me, tried 2 years in a row and chat brought me to nowhere

I got 6 months half price via chat, not bad for my first year with them. I tried adding multiroom TV and movies to my package yesterday via chat but no joy, they were going to remove my half price BB:pac: needless to remark I declined:P

scamalert · 19-01-2018 6:49pm

VM is sending email surveys now usually dont bother with em, but did fill out this time, just to point that their BB is great etc, but ever changing prices and that they take advantage of that is major nuisance, to put it simply said VM is great but if there was an option to say get direct fiber of someone else then the score would be low for them, just because they take advantage of the market.

I know this is small number of us here but if few people would point it out more, maybe they would get better message, i mean why not stick to general 50-55 for 360mb and gain customers and basically stick to contract instead of few smarter ones having to call them each year just to get a cut on the price which they kept increasing nearly each year now which is like close to 15e on BB alone.

they have good response and almost immediate fixing when theres down times and updates via phone or sms, but customer loyalty seems very low priority.

I mean if one is with them over 5 years youd surely want to keep such customers, since as numbers show they dont really take massive hit given they got more then 30% of market share.

Sidd · 20-01-2018 12:13am

Only offered 3 months half price (from an initial €15 off) - ended up cancelling TV& BB.
Called back with a few days to go to see what they'd - 3 months still best offer as I'd had really good discounts (previous years, 9 months and 6 months half price). Asked if they'd not reward loyalty with the same offer given to new customers but no.
Eventually ended up with a 6 month deal on BB, cancelled the TV and am going with Sky (12 month half price - F&F offer!)

iknorr · 20-01-2018 10:16am

This!

If you're not happy with the offers from Virgin, then move to sky. Or pick and choose.

I hate when I have to haggle each year as they are overpriced.

Im approaching the end of my 9 months half price +3 full this month. If i cant match the 101 euro price or better then its off to eircom/sky.

okidoki987 · 20-01-2018 12:47pm

The problem with moving is for most, Virgin is the best BB out there.
There comes a point in the pricing structure where you have to say enough is enough.
Virgin won't offer discounts off unless asked as they know there are loads of customers who don't bother checking their bills each month and will just pay whatever it is.
There is a % of customers that they have to offer incentives to, to stay and that is the important number as, if a greater % of these start to leave, Virgin will have a problem.

I wanted a 9 month offer (to match Eir yearly charge), didn't get it, best offer was 6 months but was interested in the €5 mobile offer for 5 months so had to keep the BB with them.

beauf · 20-01-2018 1:00pm

Just get the BB then and get Sky. Its a better TV system anyway. Come back in a 12 months and renegotiate.

The_Conductor · 20-01-2018 1:03pm

okidoki987 wrote: »

The problem with moving is for most, Virgin is the best BB out there.
There comes a point in the pricing structure where you have to say enough is enough.
Virgin won't offer discounts off unless asked as they know there are loads of customers who don't bother checking their bills each month and will just pay whatever it is.
There is a % of customers that they have to offer incentives to, to stay and that is the important number as, if a greater % of these start to leave, Virgin will have a problem.

I wanted a 9 month offer (to match Eir yearly charge), didn't get it, best offer was 6 months but was interested in the €5 mobile offer for 5 months so had to keep the BB with them.

I kept my broadband with them- and phone- because I got 6 months half price- which made it comparable with other suppliers.
However, I've now TV with Sky- mobile with Vodafone on a SIM only plan- and BB with Virgin. I've precisely zero loyalty- because they've made it patently clear they don't value me as a customer- and if/when I get a better offer from Vodafone (or whoever)- I am jumping. The only thing that kept me as a customer this time- was the 6 months half price- but even that only made it comparable with other suppliers. Its not that its remarkably better than other suppliers- I can get a perfectly decent connection from Vodafone- and probably will go with them next time- if it makes financial sense to.

I am a modern customer- I shop around- for all the services I buy. I've changed my bank account twice in the last 3 years- chasing lower costs- and I change my car insurance every year. This is the new normal. If companies want us to stay- there has to be some quid-pro-quo on their part to show they value us as loyal customers- in Virgin's case- they just don't care.

okidoki987 · 20-01-2018 1:05pm

Its a better TV system anyway

True but getting more and more expensive.
Add on's like multi room another €16 a month, HD etc, it all ads up.

jca · 20-01-2018 9:47pm

okidoki987 wrote: »

True but getting more and more expensive.
Add on's like multi room another €16 a month, HD etc, it all ads up.

I've never ever paid full price to sky for any of their extras once I was out of the initial 12 month period 2009-10. A 10 minute phone call is all it takes to save substantial amounts of money with these providers. My Energia 26% discount is ending in early February I'll be on to them giving them the hustle next week.

GDK_11 · 23-01-2018 10:13am

ben.schlomo wrote: »

Ya just tell them you're nearly up, thinking of leaving as too expensive and competition are cheaper and then see how it goes. Worked for me two years in a row.

Got 6 months half price through the chat, thanks.

Eire Go Brach · 23-01-2018 9:57pm

I had a good moan on the survey about pricing, ended up getting a call. Soke about value and moving. Got half price BB for 6 months. TV the same price. Then it all goes back to my original price. Which is still cheaper then new sign ups after there promotion ends.

Crimson King · 23-01-2018 11:17pm

Rang loyalty team and got 6 months half price on BB. Happy enough

Black_Knight · 24-01-2018 10:55am

Got a new deal last month, and was told it would be effective immediately, and my January bill would be pro rata. I was about 2 days into my January billing period, so I was expecting to be charged €56 for 2 days (pro rata) - about €3.50 and then the rest of the 29 days charged at €28 per month (pro rata).

Nope, €56 taken from my account. :mad::mad:

The_Conductor · 24-01-2018 11:45am

Black_Knight wrote: »

Got a new deal last month, and was told it would be effective immediately, and my January bill would be pro rata. I was about 2 days into my January billing period, so I was expecting to be charged €56 for 2 days (pro rata) - about €3.50 and then the rest of the 29 days charged at €28 per month (pro rata).

Nope, €56 taken from my account. :mad::mad:

Got an e-mail this morning- my bill is EUR7 higher than I agreed (and whats on my contract with them).
This is nuts.

Black_Knight · 24-01-2018 1:35pm

The_Conductor wrote: »

Got an e-mail this morning- my bill is EUR7 higher than I agreed (and whats on my contract with them).
This is nuts.

Rang them there. Change will take affect in my next bill. Not exactly what I was told when signing up, but it makes sense.

Not sure about your 7 euro though.

Sgt Pepper 64 · 24-01-2018 5:13pm

just rang there, and initially got offered €40 for 3 months, said it was too much and that I had eire offering 6 months half price so the kind lady matched it ...€28 for broadband and phone...happy enough with that now

The_Conductor · 24-01-2018 5:23pm

Black_Knight wrote: »

Rang them there. Change will take affect in my next bill. Not exactly what I was told when signing up, but it makes sense.

Not sure about your 7 euro though.

They're pulling the phone conversation to check what I was offered- and are to ring me back. The agent I was talking to- is no longer an employee....... (allegedly).........

Tipsy McSwagger · 24-01-2018 6:15pm

Called because my 6 months was up in November and gone back to normal price. They told me they sent a letter and email back in november about the price hike which i never got either. Told me i have to wait until May for an offer.

Fistycuffs · 27-01-2018 3:41pm

How is it best to play this when you ring?
Will the immediately say "ok lets cancel this for you?" or try to convince you with a better deal?
What number do you call?

Elessar · 27-01-2018 3:54pm

I got through to the loyalty team on chat and despite arguing back and forth the best they could offer me was €40/month for 6 months then back to €55/month. Even though the offer for new customers is even better. To save the hassle of cancelling and signing up again I just took it, better than nothing.

hysenberg · 27-01-2018 6:07pm

I am a VM broadband customer and recently moved homes. I couldn't get it working in my new apartment so had to get a VM tech out. He replaced the outlet box on the wall(it was cable link) but said our connection was simply turned off and that was why we couldn't connect.
All was good until I tried reconnecting our Saorview channels (Rte, TV3 and tg4) but could not. The tech had set up a wire to the TV but I hadn't thought of checking at the time. I presumed he had forgot to do this but when I contacted VM they said that since they replaced the outlet box we no longer have access to Saorview channels and it's not their problem since do not pay them for tv.
Is there anything I can do to get these channels back? I am disgusted at this carry on from cm, switching the box for no reason and trying to sell me tv

brightkane · 27-01-2018 6:20pm

If you have bb with virgin then just split the cable out of the outlet. That should give you the 17 odd analogue channels

okidoki987 · 27-01-2018 10:59pm

All was good until I tried reconnecting our Saorview channels (Rte, TV3 and tg4) but could not. The tech had set up a wire to the TV but I hadn't thought of checking at the time. I presumed he had forgot to do this but when I contacted VM they said that since they replaced the outlet box we no longer have access to Saorview channels and it's not their problem since do not pay them for tv.

Same thing(ish) happened to me.
Only difference was the guy CUT the wires outside the house at the junction box completely in half and that was deliberate because I complained about my signal.
Tried do them up again but couldn't as there wasn't enough wire left to stick connectors on the ends.
As said if you have the broadband with them, you can just stick a splitter on the end.

hysenberg · 29-01-2018 5:15pm

brightkane wrote: »

If you have bb with virgin then just split the cable out of the outlet. That should give you the 17 odd analogue channels

Thanks for your help on this. The tech had a splitter plugged in and wires to the TV and internet but it hasn't worked. Does this seem possible?

The_Conductor · 29-01-2018 5:20pm

hysenberg wrote: »

Thanks for your help on this. The tech had a splitter plugged in and wires to the TV and internet but it hasn't worked. Does this seem possible?

Virgin have been progressively turning off the analogue signal nationally- it is no longer ubiquitous. Its entirely possible that you may not have an analogue feed on your line.

hysenberg · 29-01-2018 5:28pm

The_Conductor wrote: »

hysenberg wrote: »

Thanks for your help on this. The tech had a splitter plugged in and wires to the TV and internet but it hasn't worked. Does this seem possible?

Virgin have been progressively turning off the analogue signal nationally- it is no longer ubiquitous. Its entirely possible that you may not have an analogue feed on your line.

Thanks, and this is okay? I didn't really understand how a guy came in to my house to set up internet and when he leaves I have no tv signal.

Would an indoor ariel work to provide these channels? The portable ones from Tesco?

jca · 29-01-2018 7:00pm

hysenberg wrote: »

Thanks, and this is okay? I didn't really understand how a guy came in to my house to set up internet and when he leaves I have no tv signal.

Would an indoor ariel work to provide these channels? The portable ones from Tesco?

Try a retune on the tv, make sure to set it to cable not terrestrial.

brightkane · 29-01-2018 11:09pm

Also if there are 2 out puts on the virgin wall box use the one on the right. Run the cable directly into a splitter and send one to the TV and one to the router. And as already suggested scan for analogue.

AndrewJRenko · 30-01-2018 10:11pm

The_Conductor wrote: »

Virgin have been progressively turning off the analogue signal nationally- it is no longer ubiquitous. Its entirely possible that you may not have an analogue feed on your line.

Are they notifying existing customers of this change?

johnny_adidas · 31-01-2018 1:05am

AndrewJRenko wrote: »

Are they notifying existing customers of this change?

Yes

beardybrewer · 31-01-2018 3:56pm

Noticed my bill went up 5 quid to €57 (bb+phone). Called, transferred, and settled for second offer of €15 off for 6 months. Really just €7.50 a month for a year's contract or €2.50 off when you subtract the new 5 quid charge they just made up. I guess I should have cancelled and seen what they came up with.

Virgin Media Cancellation deals

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