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Negative Experience Rathsallagh House MOD WARNING POST 19 & 63

  • 05-07-2015 9:00pm
    #1
    Jenna
    Banned (with Prison Access) Posts: 68 ✭✭


    MOD: please read on thread warnings here and here before posting on this thread.

    I want to warn all engaged couples about Rathsallagh House. Stay well away from the place. I'm really upset and shocked at how I have been treated by them.

    I had an appointment to view the venue today at 11:30am. Last night my uncle was taken in to hospital and I had to drive his wife in because she doesn't drive. We were there until really late and I wasn't sure if I'd need to drive her in again in the morning or if someone else could do it, so I decided it was best to cancel my appointment with Rathsallagh. I didn't want to cancel at such short notice but obviously my family is more important. I wasn't going to call late at night so I emailed the woman that made the appointment with me. I sent her these exact words the night before:

    Hi [SNIP],

    I'm really sorry but I have to cancel out 11:30 appointment tomorrow. I'll get back in touch if I can reschedule.

    Kind regards,

    Jen

    The next day I had to return to the hospital in the morning and was there all morning and afternoon. At approx 1pm I had the first opportunity to look at my phone all day and noticed a text message from a man called [SNIP] saying that he was waiting for me in Rathsallagh and wondering if I was coming. This is the first time I learned that the person due to show me around was a man called [SNIP] and I figured that [SNIP]hadn't had a chance to inform him of the cancellation. I thought that this was awful for the poor man waiting around so I messaged him back and apologised to him and said if I had been given his number I would have definitely called him or got in touch with him directly rather than [SNIP] to let him know. The response I received back was unlike anything I ever expected. He verbally abused me and told me that despite the fact that my loved one was in hospital that i was very discourteous person for not showing up to the viewing. He accused me of lying about sending the mail, saying that [SNIP] had never received it (I have it in my sent items and I have screenshotted it as proof!). He continued to tell me about how his personal life was really disrupted, talked about his kids, about a removal he had to attend and all this other personal stuff. It was really really unprofessional and I am in total shock that someone who represents a wedding venue would treat a prospective customer that way.

    At least this was only the viewing and not the wedding. Can you imagine if something unforseen happened around the time of the wedding - this guy's anger would be the last think you'd need, just like the way his anger and unprofessionalism is the last thing I need at this difficult time. I think someone who is unable to deal with last minute changes shouldn't be working in the wedding industry. This man's attitude was the complete opposite to all the wonderful, professional people I have encountered in venues so far. So stay away from Rathsallagh everyone and tell every engaged couple that you know because this man is the most abusive man I have ever encountered.
    Tagged:


«1345

Comments

  • #2
    December2012
    Registered Users, Registered Users 2 Posts: 4,695 ✭✭✭December2012


    I would go to management about this and tell them the conversation. Give them either

    A) the right to reply, or
    B) the potential to put the matter right, or
    C) the knowledge to use their disciplinary procedure if possible.


  • #3
    Liam McPoyle
    Closed Accounts Posts: 14,846 ✭✭✭✭Liam McPoyle


    [SNIP] owns Rathsallagh.

    I have to say, I'm hugely surprised.

    We have been in contact with [SNIP] and the team in the hotel regularly since we booked and we could say absolutely nothing bad about any of them.

    In fact, I'd go as far as saying that [SNIP] is the reason we booked with them in the first place due to the rapport we had with him, he and they have bent over backwards to facilitate and accommodate any and all requests we have had.


  • #4
    Flippyfloppy
    Registered Users Posts: 3,748 ✭✭✭Flippyfloppy


    I have never had any dealings with rathsallagh, however I do want to say don't be under any illusion that the 'wedding organizers' in these venues are required to be kind and professional. Most are, in my experience, especially the ones at the big corporate venues where they have someone to answer to.

    Some of the smaller country house type venues had really rude people dealing with potential couples...as soon as you asked an untoward question or queried a policy , such as genuine curiosity at full accommodation booking needed for the night, the nice mask would quickly fade!


  • #5
    jimd2
    Registered Users Posts: 789 ✭✭✭jimd2


    There is no excuse for anyone to be abusive in any circumstances especially in a context like this.

    I have to say, however, upon reading the email sent to [SNIP] and before reading [SNIP]'s reaction that my feeling was that the email sent in was minimal in explanation and a reference to if you could reschedule. I do think that you should have followed up with a telephone call to the venue if she had not confirmed receipt of the email.

    However, in no way does it excuse the behaviour that you reported here.

    I would make an official complaint as suggested above, detail as much as you can and move on. Best of luck in the resty of your wedding planning.


  • #6
    Rackstar
    Registered Users, Registered Users 2 Posts: 1,347 ✭✭✭Rackstar


    Have a look at Tripadvisor. [SNIP] has a way with words and doesn't take criticism. Take a look at the bad reviews. Instead of apologising or offering to put right the guests complaints he straight out attacks them. Makes for funny reading.


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  • #7
    Here Comes The Trio
    Registered Users, Registered Users 2 Posts: 81 ✭✭Here Comes The Trio


    Rackstar wrote: »
    Have a look at Tripadvisor. [SNIP] has a way with words and doesn't take criticism. Take a look at the bad reviews. Instead of apologising or offering to put right the guests complaints he straight out attacks them. Makes for funny reading.

    Ha just checked them out, brilliant! (or awful, depending on how you look at it!)


  • #8
    Rackstar
    Registered Users, Registered Users 2 Posts: 1,347 ✭✭✭Rackstar


    Here Comes The Trio wrote: »
    Ha just checked them out, brilliant! (or awful, depending on how you look at it!)

    Quality stuff alright. Now it'd just make my weekend if he turned up on this thread swinging for the OP.


  • #9
    fits
    Registered Users, Registered Users 2 Posts: 13,642 ✭✭✭✭fits


    Crikey! That is all.

    Agree about a lot of country houses and professional management. There are quite a few places i just wouldnt be comfortable in.


  • #10
    Millem
    Registered Users, Registered Users 2 Posts: 7,729 ✭✭✭Millem


    Oh gosh OP that is terrible.

    I have met the owner [SNIP] and thought he was very nice! Rathsallagh really is a stunning venue, we found the staff and service amazing when we visited. I must read up on those trip advisor reviews and have a laugh :D


  • #11
    P_1
    Registered Users, Registered Users 2 Posts: 14,681 ✭✭✭✭P_1


    To be fair you really didn't give them enough notice with the email (I appreciate you would have had other things on the mind). The owner strikes me as one who takes no crap and is quick to point it out.

    In summary, having a whine online about being (correctly) chastised is nothing to deter others from the place.


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  • #12
    Teyla Emmagan
    Registered Users, Registered Users 2 Posts: 5,641 ✭✭✭Teyla Emmagan


    I have just looked at tripadvisor. Wow, that guy is mental. Utterly destroys everyone who doesn't give them 4 stars or more and peppers his comments about really personal information. He seems very vindictive. In one response to a woman who didn't find the bed comfortable he suggested it might be because she is pregnant, something she hadn't brought up herself! I wonder how long he spent trawling through guest records like a demented person before he came up with that one. I certainly wouldn't want to deal with someone like that.


  • #13
    eviltwin
    Registered Users, Registered Users 2 Posts: 17,495 ✭✭✭✭eviltwin


    It's a disgraceful way for anyone to carry on but from an owner even more so. The email was vague but to have a go after learning why the OP cancelled is uncalled for. These things happen in the service industry, you deal with it professionally and give the family the time and respect the circumstances require. You don't call someone a liar and make them feel bad because they couldn't make it. His attitude says that his time is more important than the OPs medical emergency and who wants to do business with someone like that? I hope your uncle is okay xx


  • #14
    Toots
    Administrators, Business & Finance Moderators, Society & Culture Moderators Posts: 16,927 Admin ✭✭✭✭✭Toots


    Teyla Emmagan wrote: »
    I have just looked at tripadvisor. Wow, that guy is mental. Utterly destroys everyone who doesn't give them 4 stars or more and peppers his comments about really personal information. He seems very vindictive. In one response to a woman who didn't find the bed comfortable he suggested it might be because she is pregnant, something she hadn't brought up herself! I wonder how long he spent trawling through guest records like a demented person before he came up with that one. I certainly wouldn't want to deal with someone like that.

    Yeah that was pretty unsettling to be honest. They're not doing themselves any favours there.

    OP I agree that the way you were spoken to is unacceptable, however you should have made more of an effort to make sure they knew you weren't coming.

    IMO an e-mail on a Friday night isn't enough - a lot of wedding coordinators are only in the office during business hours, so it's quite likely that they wouldn't have seen the email that morning. Your email was also was very vague, which could have given the impression that you were messing them around. A follow up call early the following morning would have most likely prevented this.

    Put it behind you and spend your money somewhere else where you're treated better. I hope your uncle gets better soon.


  • #15
    jimd2
    Registered Users Posts: 789 ✭✭✭jimd2


    Wow,

    just read the response here to a complaint here. Doesnt put the proprietor in a good light.

    http://www.tripadvisor.ie/Hotel_Review-g551588-d271749-Reviews-Rathsallagh_House-Dunlavin_County_Wicklow.html#REVIEWS


  • #16
    sing_dumb
    Registered Users Posts: 89 ✭✭sing_dumb


    [SNIP] Consider yourself fortunate to have had a lucky escape, as the place is over-ratred & vastly over/priced anyway. Loads of other great wedding venues to choose from, in Wicklow, Kildare or Carlow areas


  • #17
    fannymagee
    Registered Users, Registered Users 2 Posts: 1,230 ✭✭✭fannymagee


    Oh my God I'm booked to do a wedding here next year (I'm the celebrant), and after reading some of those Tripadvisor reviews I'm slightly terrified now..!!! Haha Jaysis he's hardcore- thanks for the heads up OP!! :-)


  • #18
    DivingDuck
    Registered Users, Registered Users 2 Posts: 1,396 ✭✭✭DivingDuck


    Those TripAdvisor responses are atrocious. No business owner should be responding to dissatisfied customers in this manner! Of course some customers can be whiny, obnoxious, and entitled in their reviews, but when you are providing a service they have paid for, the onus is on you to take the high road and not try to out-do them in terms of childish pettiness.

    I think you've had a lucky escape, OP.


  • #19
    Toots
    Administrators, Business & Finance Moderators, Society & Culture Moderators Posts: 16,927 Admin ✭✭✭✭✭Toots


    mod note: guys please don't name individuals involved. Discussion is fine once nobody mentions a person's name. Also just a quick reminder for new users to read the charter, in particular the rules around posting reviews.


  • #20
    MadDog76
    Closed Accounts Posts: 5,162 ✭✭✭MadDog76


    jimd2 wrote: »
    Wow,

    just read the response here to a complaint here. Doesnt put the proprietor in a good light.

    http://www.tripadvisor.ie/Hotel_Review-g551588-d271749-Reviews-Rathsallagh_House-Dunlavin_County_Wicklow.html#REVIEWS

    Holy f**K!!!!! :D

    It's quite threatening for him to say he can "easily identify past guests" ........ if I stayed there I'd lie to him about everything personal (my job, where I live and even my real name!!) because this lad is nuts ........ funny to read though!! :D


  • #21
    mikemac1
    Closed Accounts Posts: 12,395 ✭✭✭✭mikemac1


    The new arrival is imminent and hopefully that little bundle of joy will surely make all those nuances and discomforts disappear. We wish you the very best

    Lol, a lady gave them lots of kind words but wasn't happy with the mattress

    Owner declares to the world that she is pregnant :pac:


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  • #22
    michellie
    Registered Users, Registered Users 2 Posts: 2,691 ✭✭✭michellie


    Haha those reviews are great!!

    I do agree that the OP should have phoned the hotel that morning to cancel, they would have been open early.


  • #23
    gelsthe
    Registered Users, Registered Users 2 Posts: 211 ✭✭gelsthe


    Omg I wouldn't go there now simply because of the arrogant way that joe person slates anyone who gives an opinion on trip advisor!!

    So un professional.. -


  • #24
    newport2
    Registered Users, Registered Users 2 Posts: 2,607 ✭✭✭newport2


    This was my favourite when somebody complained the drawing room did not resemble a drawing room

    "A drawing room is a room in a house where visitors may be entertained. The name is derived from the sixteenth-century terms withdrawing room and withdrawing chamber, we are sorry if you expected easels and a nude. "

    Very unprofessional. He's quite articulate, pity he doesn't put it to better use than abusing customers. If I left a negative review I'd just leave it at that. If I got one of his responses I'd make sure I told people how bad it was. Not doing himself any favours, his ego is obviously more important to him than future business.


  • #25
    Flippyfloppy
    Registered Users Posts: 3,748 ✭✭✭Flippyfloppy


    mikemac1 wrote: »
    Lol, a lady gave them lots of kind words but wasn't happy with the mattress

    Owner declares to the world that she is pregnant :pac:

    That owner is soooo condescending. I'm sure the mattress in rathsallagh house wasn't the first one that woman lay on since she was pregnant. I bet she knows the difference between a good and bad one and he tries to make out it was just her pregnancy!

    Rathsallagh house do not take critiscm well at all. Far from promising an improvement on the issues they just deny deny deny. Those bad reviews weren't even petty like others on tripadvisor can be!! They sound a little bit too big for their boots if you ask me, and if that gets out they won't last too long in the hospitality sector.


  • #26
    Diamond Doll
    Closed Accounts Posts: 1,344 ✭✭✭Diamond Doll


    I'm hoping someone sends them a link to this page so they can respond. :D


  • #27
    Uriel.
    Registered Users, Registered Users 2 Posts: 8,061 ✭✭✭Uriel.


    I've never stayed at this venue, and to be honest, I don't think I would be too enthusiastic about giving business to someone who comes out with the likes of this online: (very unprofessional in my view):

    As you are aware this is the 2nd reincarnation of your review for Rathsallagh, the first having to be removed due to in appropriate prejudice against staff members. We are sorry that for some reason you seem to have been at odds with us from the outset. Since you mentioned drink pricing being twice that of the room, let us explain. You were on a Pigs back deal for B&B for two, so in effect you had a 50% reduction on rack rate . Your drinks bill for one siting then was twice your room bill, 2 bottles of wine before dinner, 2 more during followed by other bar beverages then shots to finish, we are not surprised then that you found the menu one dimensional. We do take on board your comments about the place being old, the room you were in is circa 1700, and we also appreciate your feedback on other elements, but that is no to say we agree with you. The great thing about these anonymous forums is that there is room for free speech, but we should never be prejudicial towards those less fortunate. Thank you.


  • #28
    PinkLemonade
    Closed Accounts Posts: 768 ✭✭✭PinkLemonade


    This little piggy wrote: »
    I'm hoping someone sends them a link to this page so they can respond. :D

    The OPs already put the review in tripadvisor so I'm sure they'll hear about it either way.

    To be fair to the hotel the reviews are generally excellent on there, it must be frustrating to get a negative review if the guest hadnt said anything at the time.


  • #29
    KungPao
    Registered Users Posts: 4,784 ✭✭✭KungPao


    This little piggy wrote: »
    I'm hoping someone sends them a link to this page so they can respond. :D
    I could imagine a Liam Neeson in Taken type response. Except he would know who you are - and he'd know what you had for dinner and what time you had it. He'd also know what colour your socks are.

    Very creepy and personal responses from an unprofessional bully.


  • #30
    [Deleted User]
    Posts: 2,799 ✭✭✭ [Deleted User]


    Maybe I don't understand correctly. Almost all of the reviews are good! The answers are a bit superior but seem to me to be good at addressing the complaints, and there are only 4 bad ones!

    The OP is out of order in my opinion posting a review when didn't stay there. It matters not for what reason, but the OP emailed the house late the night before an appointment. Not much good to the managers, but not a reason for the manager to be rude.


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  • #31
    riffmongous
    Moderators, Society & Culture Moderators Posts: 12,812 Mod ✭✭✭✭riffmongous


    Uriel. wrote: »
    I've never stayed at this venue, and to be honest, I don't think I would be too enthusiastic about giving business to someone who comes out with the likes of this online: (very unprofessional in my view):
    Wow! 'Those less fortunate' :eek:


  • #32
    Flippyfloppy
    Registered Users Posts: 3,748 ✭✭✭Flippyfloppy


    riffmongous wrote: »
    Wow! 'Those less fortunate' :eek:

    Lol what the hell do the staff get paid there?!? That comment is coming from a business that didn't have enough helicopter parking spaces in the boom!

    They class their own staff as less fortunate. They better be on minimum wage at least & getting their prsi paid!


  • #33
    fox65
    Registered Users, Registered Users 2 Posts: 144 ✭✭fox65


    Business Cat wrote: »
    [SNIP] owns Rathsallagh.

    I have to say, I'm hugely surprised.

    We have been in contact with [SNIP] and the team in the hotel regularly since we booked and we could say absolutely nothing bad about any of them.

    In fact, I'd go as far as saying that [SNIP] is the reason we booked with them in the first place due to the rapport we had with him, he and they have bent over backwards to facilitate and accommodate any and all requests we have had.

    I am in the same boat as Business Cat. We are getting married there next year. We met with him for the tour and were immediately impressed with how practical he seemed. Talked about light hours for pictures and would recommend trimming the soup course to save time. He was a huge selling point for the venue. He never seemed to push things.

    My two cents


  • #34
    Liam McPoyle
    Closed Accounts Posts: 14,846 ✭✭✭✭Liam McPoyle


    fox65 wrote: »
    I am in the same boat as Business Cat. We are getting married there next year. We met with him for the tour and were immediately impressed with how practical he seemed. Talked about light hours for pictures and would recommend trimming the soup course to save time. He was a huge selling point for the venue. He never seemed to push things.

    My two cents

    +1

    A mate of mine got married there a couple of months ago and every single person raved about the place, from the staff to the food to the venue itself.

    I have absolutely zero concerns or reservations about our booking because as I said above, the whole team could not have done / be doing any more for us.


  • #35
    eviltwin
    Registered Users, Registered Users 2 Posts: 17,495 ✭✭✭✭eviltwin


    Deleted User wrote: »
    Maybe I don't understand correctly. Almost all of the reviews are good! The answers are a bit superior but seem to me to be good at addressing the complaints, and there are only 4 bad ones!

    The OP is out of order in my opinion posting a review when didn't stay there. It matters not for what reason, but the OP emailed the house late the night before an appointment. Not much good to the managers, but not a reason for the manager to be rude.

    That's the whole point. 99% of the reviews are great. In the hospitality industry that is excellent. No one is going to be happy all the time, that is the nature of the industry so to get that kind of approval rating is a testament to the venue and staff. To address the few minor complaints in that way is totally OTT. It's not like anyone rubbished the place, even the bad reviews have mentioned everything they did right. He needs to go back and learn a bit of humility and customer service.


  • #36
    3rdDegree
    Registered Users, Registered Users 2 Posts: 1,263 ✭✭✭3rdDegree


    I must say that I have been to weddings at Rathsallagh and found the staff, venue, food and owner all to be excellent. Personally, I would recommend the place very highly. I think the OP's warning that everyone should avoid itis a bit OTT. I don't think there's a need for everyone to start switching venues just yet!

    Although I think there is no excuse for the owner being rude to the OP, her initial text was very vague and didn't give much notice (the latter not being her fault). But I guess hotel owners are people too and he also has a personal life that was disrupted. Still, he's really being foolish if he is going to be rude to people. You just can't win playing that game as word gets around. He probably should have just sucked it up (I'm sure he has to do a lot of that in his business)!

    Whenever I met him (briefly, to be fair), I found him to be very professional, courteous and helpful. Mind you, I also got the impression he was a non-nonsense kind of guy!

    My two cents are that I wouldn't be boycotting Rathsallagh just yet folks. It's a very nice hotel!

    Cheers


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  • #37
    Diamond Doll
    Closed Accounts Posts: 1,344 ✭✭✭Diamond Doll


    There is always the possibility that a junior member of staff (or family) posts "on behalf" of `[SNIP] on the Trip Advisor site .... seeing as, by all accounts, he seems perfectly friendly and welcoming by most that have dealt with him personally ...


  • #38
    newport2
    Registered Users, Registered Users 2 Posts: 2,607 ✭✭✭newport2


    eviltwin wrote: »
    That's the whole point. 99% of the reviews are great. In the hospitality industry that is excellent. No one is going to be happy all the time, that is the nature of the industry so to get that kind of approval rating is a testament to the venue and staff. To address the few minor complaints in that way is totally OTT. It's not like anyone rubbished the place, even the bad reviews have mentioned everything they did right. He needs to go back and learn a bit of humility and customer service.

    +1

    I think the best measure of how good a service is is how staff/management deal with issues when things go wrong. Much easier to provide a great service when things go smoothly.

    I've always enjoyed Rathsallagh in the past, never any problem there. But the owner has pretty much shown that he's great and very professional when you're happy with the service, but that all changes if you're not happy with it.


  • #39
    PinkLemonade
    Closed Accounts Posts: 768 ✭✭✭PinkLemonade


    newport2 wrote: »
    +1

    I think the best measure of how good a service is is how staff/management deal with issues when things go wrong. Much easier to provide a great service when things go smoothly.

    I've always enjoyed Rathsallagh in the past, never any problem there. But the owner has pretty much shown that he's great and very professional when you're happy with the service, but that all changes if you're not happy with it.

    I think his problem is people not communicating to him there is a problem with the service, then complaining about it online. I'm not saying he's not OTT, but there aren't many complaints about how he dealt badly with the customers while they were there.

    The OP should have rang the hotel, the hotel owner should have cut his loses and stayed professional, IMO


  • #40
    sweetie
    Registered Users, Registered Users 2 Posts: 9,795 ✭✭✭sweetie


    Are him and the charleville lodge guy the same person?


  • #41
    Ash.J.Williams
    Registered Users, Registered Users 2 Posts: 21,164 ✭✭✭✭Ash.J.Williams


    it's a bit much asking people to avoid a place based on one persons experience, especially seeing the cancellation email contained no info whatsoever. Even mentioning a "medical emergency" would have sufficed.


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  • #42
    DeltaWhite
    Registered Users, Registered Users 2 Posts: 666 ✭✭✭DeltaWhite


    I dunno OP, yeah he seems to be a bit mad alright but your email was very vague. You said "if" I can reschedule so kind of looks like you flaked out. Which you are well within your right to do if you wish, but I think a lot of those reviews on T.A show that people didn't have the balls to say anything while in the hotel. Just slated them online behind a keyboard.

    Which is kind of what you've done! Why didn't you ring them today and tell them about the abusive messages you got? Demand an apology? Or a voucher for a free meal & wine? Or something! Would have been better than writing this thread and the one on T.A. You'd have probably got a better outcome, honestly I keep checking this thread to see yer man reply!!


  • #43
    michellie
    Registered Users, Registered Users 2 Posts: 2,691 ✭✭✭michellie


    [Deleted User] wrote: »
    Maybe I don't understand correctly. Almost all of the reviews are good! The answers are a bit superior but seem to me to be good at addressing the complaints, and there are only 4 bad ones!

    The OP is out of order in my opinion posting a review when didn't stay there. It matters not for what reason, but the OP emailed the house late the night before an appointment. Not much good to the managers, but not a reason for the manager to be rude.

    Agreed. I think people are too sensitive. And there is a fantastic review of a wedding just below the OPs one.


  • #44
    newport2
    Registered Users, Registered Users 2 Posts: 2,607 ✭✭✭newport2


    michellie wrote: »
    Agreed. I think people are too sensitive.

    In fairness, the hotel manager seems more sensitive than anyone else.


  • #45
    Diamond Doll
    Closed Accounts Posts: 1,344 ✭✭✭Diamond Doll


    By the way, I'm wondering why you've given your own message that you sent word-for-word, but not his? I mean if he was attending someone's removal, maybe he was grieving and while this would make his message unprofessional, it was perhaps excusable if he'd been missing this removal for a viewing that turned out to be a no-show? (As far as he was concerned.) It's hard to know though when you haven't relayed his full message ... perhaps because, if you had, people might be more sympathetic towards him? I don't know.


  • #46
    Ash.J.Williams
    Registered Users, Registered Users 2 Posts: 21,164 ✭✭✭✭Ash.J.Williams


    all i can say....the sunday lunch is outstanding....it's pricey but well worth it...type of lunch that could have you laid up on couch for the day in front of the tv!!


  • #47
    chanelfreak
    Registered Users Posts: 212 ✭✭chanelfreak


    OP, i agree with the other posters who have said that you could have included some more details in what was a pretty vague email (although obviously you had other things on your mind) but you should definitely have followed the email up with a quick phonecall just to make sure the message was received.

    I read the reviews on TA and I'm sure it won't be long before the owner replies with his two cents...

    I do hope your uncle is recovering and that you have a better experience with the next venue you choose.


  • #48
    Kathy22
    Registered Users Posts: 495 ✭✭Kathy22


    MrTom1 wrote: »
    Overpriced , the management only hire foreign nationals who intern rent accommodation on site thus the wages go back into the hotel. Worst place every to work

    Tom this is ridiculous, we got married there last year and many local people worked in the venue. All the wedding co-ordinators worked locally, the waitors were local and never indicated they lived there. Maybe they had a few extras hidden away in the cupboards?? :rolleyes:

    We visited the place many times before booking and before having our wedding there including a night over. We loved it and had nothing but good things to say about them. The owner was really nice and always very professional. Our guests raved about it and the staff and food were one of the key things people commented on. I agree with some of the responses being harsh but a few peoples opinion in no way reflects the experience we or our guests had.


  • #49
    TwoShedsJackson
    Closed Accounts Posts: 9,438 ✭✭✭TwoShedsJackson


    I've stayed and eaten there and thought it was lovely.

    It's kind of refreshing to see someone respond to this sort of 'i'll run to Trip Advisor!!' stuff in an articulate and even amusing way, although his responses are a bit OTT.


  • #50
    partyguinness
    Registered Users, Registered Users 2 Posts: 8,203 ✭✭✭partyguinness


    Jaysus,[SNIP] has a lot of time on his hands.:eek:


  • #51
    onasis
    Registered Users Posts: 61 ✭✭onasis


    I don't get what all the fuss is about op. You sent a very vague email which to my mind is unsatisfactory and then even go so far as to say that "your loved one" was in hospital - I hope your uncle is not really your loved one as that would be strange to say the least. To me it smacks of you pulling out of the appointment at the last minute and of the owner being a bit annoyed about this. TBH there's no need for rudeness but you didn't do yourself any favours in being so vague.


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