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Nightline/Parcel Motel Thread Part 2 (post all related questions here)

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Comments

  • #1402
    clvk07
    Registered Users Posts: 123 ✭✭clvk07


    silver2020 wrote: »
    effin compo culture even coming into looking for COMPO for a small delay in a small refund.

    yeah, you should claim €2,000 for the hurt and distress it has caused you.


    Then next time you get an insurance renewal and think it high - look in the mirror for the reason why.


    almost two months waiting on a resolution and 20 phone calls with no call back or explanation, a small delay?

    insurance renewal, what are you saying? read the questions before answering, didn't ask any of this crap you answered.


  • #1403
    Big Gerry
    Registered Users Posts: 789 ✭✭✭Big Gerry


    A parcel I had sent to parcel motel got "cancelled".

    Does anyone know what that means ?

    I sent parcel motel a few of emails asking about it but I have not got any reply from them.


  • #1404
    spurious
    Moderators, Category Moderators, Education Moderators Posts: 27,264 CMod ✭✭✭✭spurious


    Cancelled by the sender?
    Had it arrived at the Parcel Motel HQ?


  • #1405
    marko99
    Registered Users Posts: 142 ✭✭marko99


    Big Gerry wrote:
    A parcel I had sent to parcel motel got "cancelled".

    Big Gerry wrote:
    Does anyone know what that means ?


    "Cancelled" by whom exactly?


  • #1406
    Big Gerry
    Registered Users Posts: 789 ✭✭✭Big Gerry


    spurious wrote: »
    Cancelled by the sender?
    Had it arrived at the Parcel Motel HQ?


    Yeah it got to parcel motel they even charged me for it.


    But it went from "in transit" to "Cancelled".


  • #1407
    Roberto_gas
    Registered Users, Registered Users 2 Posts: 4,206 ✭✭✭Roberto_gas


    Lads i have a parcel which would be oversized for the locker..site shows cost at 7 eur..will ot cost me 7.95+7 to get it delivered ?


  • #1408
    emy
    Registered Users Posts: 219 ✭✭emy


    I have been using Parcel Motel for a few years now, never had any issues in terms of delivery and handling. A few weeks back I ve ordered a Laptop from the UK, shipping was free with the Parcel Motel address, it stayed two days in depot for whatever reason....when finally got a text that it is ready for collection and collected it, it was crashed, abused, of course, the laptop was badly damaged inside.
    I forwarded a few pictures to Parcel Motel, well, they acknowledged the damage and sent to the claim department, its been two weeks since and still waiting to see which will be the outcome.


  • #1409
    dan786
    Registered Users, Registered Users 2 Posts: 3,315 ✭✭✭dan786


    emy wrote: »
    I have been using Parcel Motel for a few years now, never had any issues in terms of delivery and handling. A few weeks back I ve ordered a Laptop from the UK, shipping was free with the Parcel Motel address, it stayed two days in depot for whatever reason....when finally got a text that it is ready for collection and collected it, it was crashed, abused, of course, the laptop was badly damaged inside.
    I forwarded a few pictures to Parcel Motel, well, they acknowledged the damage and sent to the claim department, its been two weeks since and still waiting to see which will be the outcome.

    Max you will get is 100 unless you had paid for higher liability and that too if the parcel was damaged after it got to them.


  • #1410
    limktime
    Registered Users Posts: 145 ✭✭limktime


    I'm not sure if this is the best place to ask but does anyone know the cheapest way to get a lawnmower from the UK? Either collect from a depot or delivered. A rough estimate on the parcel motel price calculator comes back as €133. Thanks.


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  • #1411
    Weyhey
    Registered Users, Registered Users 2 Posts: 754 ✭✭✭Weyhey


    Is the North City depot the only one in Dublin that handles oversize?


  • #1412
    Roberto_gas
    Registered Users, Registered Users 2 Posts: 4,206 ✭✭✭Roberto_gas


    Absolute shambles of a company ! Had a parcel delivered there, they split it into 2, they checked in as 2 normal parcels when one was oversized, got 1 parcel and no signs of second parcle, called them and they said oh its wrongly checkedin as normal it should be oversized, please come and collect.

    I goto their depot for collection(somewhere north dodgy area), no one is on the premises, i wring the buzzer 10 times and when i am about to leave someone calls in and says give me PIN and i say no PIN i was told to collect it from here....i give him the PMID from website and finally he comes with the package !

    Never again !


  • #1413
    Roberto_gas
    Registered Users, Registered Users 2 Posts: 4,206 ✭✭✭Roberto_gas


    Weyhey wrote: »
    Is the North City depot the only one in Dublin that handles oversize?

    Yes...have some patience when you reach as you might not find anyone there ! If you have a PIN u should be grand


  • #1414
    Bojill
    Registered Users, Registered Users 2 Posts: 349 ✭✭Bojill


    Haven't used parcelmotel in a long time, I have my cc registered with them.
    Got a text saying I had insufficient credit for the parcel arriving.
    I thought they just took the cost from the credit card for each parcel?
    Anyway I tried to top up, and the lowest top up was 11 euro something.
    Am I missing something? maybe they have changed since I last used them?


  • #1415
    Alun
    Registered Users, Registered Users 2 Posts: 21,487 ✭✭✭✭Alun


    Have you got a new credit card in the meantime? You'll need to update the details, usually only expiration date, on the website if so.


  • #1416
    Bojill
    Registered Users, Registered Users 2 Posts: 349 ✭✭Bojill


    Alun wrote: »
    Have you got a new credit card in the meantime? You'll need to update the details, usually only expiration date, on the website if so.

    No, the card is registered, no issues.


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  • #1417
    Roberto_gas
    Registered Users, Registered Users 2 Posts: 4,206 ✭✭✭Roberto_gas


    Bojill wrote: »
    No, the card is registered, no issues.

    remove and add it again....payment should be taken


  • #1418
    Bojill
    Registered Users, Registered Users 2 Posts: 349 ✭✭Bojill


    Roberto_gas wrote: »
    remove and add it again....payment should be taken

    Payment was already taken as I topped up by 11.85, I thought I could just pay by use.


  • #1419
    eiei0
    Registered Users, Registered Users 2 Posts: 419 ✭✭eiei0


    Anyone know is Parcel Motel working as normal, I've a few bits I'm expecting tonight but there website isn't showing them moving as normal,


  • #1420
    Shelli2
    Registered Users, Registered Users 2 Posts: 928 ✭✭✭Shelli2


    eiei0 wrote: »
    Anyone know is Parcel Motel working as normal, I've a few bits I'm expecting tonight but there website isn't showing them moving as normal,

    Their Facebook post states no current delays, but plenty of customer posts suggested otherwise.
    I'm waiting on 3 parcels, all due last week and haven't even got the first scanning in email.


  • #1421
    Emmersonn
    Banned (with Prison Access) Posts: 1,128 ✭✭✭Emmersonn


    Shelli2 wrote: »
    Their Facebook post states no current delays, but plenty of customer posts suggested otherwise.
    I'm waiting on 3 parcels, all due last week and haven't even got the first scanning in email.
    Yep. Business as usual. :)


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  • #1422
    dan786
    Registered Users, Registered Users 2 Posts: 3,315 ✭✭✭dan786


    There is definitely a delay. Any parcels that get delivered to them in the morning are checked in Dublin that afternoon and stored in locker same night.

    Had a parcel delivered yesterday morning. Still not even checked in on my account.


  • #1423
    emrys
    Registered Users Posts: 213 ✭✭emrys


    yes there seems to be an issue. Had package delivered and signed for by DHL to them 830 yesterday morning. As not been scanned ito the system yet.


  • #1424
    bigboss1986
    Registered Users, Registered Users 2 Posts: 821 ✭✭✭bigboss1986


    There is delay of about 3-4 days.I had parcels delivered to Belfast on friday and they put to the locker on wednesday but no other problems


  • #1425
    doomshine
    Registered Users Posts: 25 ✭doomshine


    Just picked up my parcel - delivered to Belfast yesterday, ready to pick up in Dublin this morning. No delay, service as usual. Perhaps I'm just lucky.


  • #1426
    Shooter_galway
    Registered Users Posts: 536 ✭✭✭Shooter_galway


    Does anyone know if you can ship.a bike via parcel motel, have input box dimensions and weight etc just want to make sure it will be delivered, anyone any experience of this?


  • #1427
    Cheshire Cat
    Registered Users, Registered Users 2 Posts: 2,277 ✭✭✭Cheshire Cat


    Shooter_galway wrote: »
    Does anyone know if you can ship.a bike via parcel motel, have input box dimensions and weight etc just want to make sure it will be delivered, anyone any experience of this?

    Parcel Wizard is usually a better bet for oversized items.


  • #1428
    kala85
    Registered Users, Registered Users 2 Posts: 1,907 ✭✭✭kala85


    Are these still open for parcel motel returns


  • #1429
    Kat1170
    Registered Users, Registered Users 2 Posts: 3,640 ✭✭✭Kat1170


    Parcel Motel stay extended to 4 days according to their FB page. Presume for the duration of the lockdown.


  • #1430
    spideyman92
    Registered Users Posts: 281 ✭✭spideyman92


    Does anyone know if it would be possible to have IKEA in the UK send to a parcel motel? Want to extend an Algot shelf and the parts that I need aren't available in the Irish Ikea store and this looks like the best solution if it would work. Obviously not right away with the lockdown but just a general enquiry. When I ordered from the Ikea in Ireland before they sent my stuff registered through An Post so dunno if they would do it through courier or Royal Mail over there that there would be any hassle.


  • #1431
    bigboss1986
    Registered Users, Registered Users 2 Posts: 821 ✭✭✭bigboss1986


    Does anyone know how often they collect parcel to be sent to UK.I created label on Sunday,left it in locker monday but my PM account doesnt even show i left it there.
    Tracking number works but it only says "Label Created".
    I sent email and I have tried rung them but no answer .
    Thanks


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  • #1432
    BeakerTurtle69
    Banned (with Prison Access) Posts: 33 ✭BeakerTurtle69


    Does parcel motel ever inspect your parcels? X ray machiines or whatever?


  • #1433
    VG31
    Registered Users, Registered Users 2 Posts: 3,474 ✭✭✭VG31


    bigboss1986 wrote: »
    Does anyone know how often they collect parcel to be sent to UK.I created label on Sunday,left it in locker monday but my PM account doesnt even show i left it there.
    Tracking number works but it only says "Label Created".
    I sent email and I have tried rung them but no answer .
    Thanks

    Any time I have sent parcels with them it always says "PM Cust Stored" on the tracking after I put it in the locker.


  • #1434
    bigboss1986
    Registered Users, Registered Users 2 Posts: 821 ✭✭✭bigboss1986


    VG31 wrote: »
    Any time I have sent parcels with them it always says "PM Cust Stored" on the tracking after I put it in the locker.

    Thats what I tought.The code reader didnt read my label for some reason so I manually put code on the screen.Locker opened and that was it.

    I actually managed to get someone on the phone.I gave her time, date , description of the box when I was there and they have to check cameras.First time I sent something and hassle straight away.Never had problems getting parcel


  • #1435
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    BeakerTurtle69 wrote: »
    Does parcel motel ever inspect your parcels? X ray machiines or whatever?

    Thats HMRCs job, not PM. If it comes extra UK itll be checked by HMRC, if it originates inside the UK it won't be checked.


  • #1436
    BeakerTurtle69
    Banned (with Prison Access) Posts: 33 ✭BeakerTurtle69


    ED E wrote: »
    Thats HMRCs job, not PM. If it comes extra UK itll be checked by HMRC, if it originates inside the UK it won't be checked.

    what about items bought from UK, sent to the northern ireland parcel motel depot then rerouted to the republic?


  • #1437
    Esel
    Registered Users, Registered Users 2 Posts: 22,507 ✭✭✭✭Esel


    BeakerTurtle69 wrote: »
    what about items bought from UK, sent to the northern ireland parcel motel depot then rerouted to the republic?
    What are you trying to get? :)

    Not your ornery onager



  • #1438
    BeakerTurtle69
    Banned (with Prison Access) Posts: 33 ✭BeakerTurtle69


    Esel wrote: »
    What are you trying to get? :)

    Lithium batteries. I dont want them returning my products


  • #1439
    VG31
    Registered Users, Registered Users 2 Posts: 3,474 ✭✭✭VG31


    BeakerTurtle69 wrote: »
    Lithium batteries. I dont want them returning my products

    Lithium batteries aren't prohibited. I've had a parcel from Amazon with the big lithium battery warning sticker on it delivered with no issues.


  • #1440
    BeakerTurtle69
    Banned (with Prison Access) Posts: 33 ✭BeakerTurtle69


    VG31 wrote: »
    Lithium batteries aren't prohibited. I've had a parcel from Amazon with the big lithium battery warning sticker on it delivered with no issues.

    Ok but I still want to know what kind of precautions it goes through when something from the UK is bought and goes through Irish depot

    Mod :Ask Parcel Motel if you want that information. This line of questions is done


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  • #1441
    BeakerTurtle69
    Banned (with Prison Access) Posts: 33 ✭BeakerTurtle69


    what why? Its just a simple question


  • #1442
    waylander2002
    Registered Users Posts: 311 ✭✭waylander2002


    Parcel motel has super fast turnaround with parcels at the moment


  • #1443
    bigboss1986
    Registered Users, Registered Users 2 Posts: 821 ✭✭✭bigboss1986


    bigboss1986 wrote: »
    Thats what I tought.The code reader didnt read my label for some reason so I manually put code on the screen.Locker opened and that was it.

    I actually managed to get someone on the phone.I gave her time, date , description of the box when I was there and they have to check cameras.First time I sent something and hassle straight away.Never had problems getting parcel

    Ive got email today that my parcel was scanned last night and will be delivered to UK in max 5days.They confirmed that code reader at my local motel did read my label correctly.
    Shortly after I spoke to them got text and email that my parcel is in Dublin.Preety impressed with the service I must say.Didnt expect anyone to email me on easter


  • #1444
    BArra
    Registered Users, Registered Users 2 Posts: 4,036 ✭✭✭BArra


    had something delivered to PM in Newtownabbey at 1pm today, havent received the we received your item email with photo yet

    am i prematurely panicing :confused:


  • #1445
    VG31
    Registered Users, Registered Users 2 Posts: 3,474 ✭✭✭VG31


    BArra wrote: »
    had something delivered to PM in Newtownabbey at 1pm today, havent received the we received your item email with photo yet

    am i prematurely panicing :confused:

    Probably yes, I didn't get the email for my last item until about 8 pm. It also took around 24 hours longer than normal to be delivered to the motel.


  • #1446
    BArra
    Registered Users, Registered Users 2 Posts: 4,036 ✭✭✭BArra


    it got scanned at PM dublin yesterday at 6.30pm at least

    but didnt arrive to my local locker this morning which most previous would have been from past orders


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  • #1447
    autumnalcore
    Registered Users, Registered Users 2 Posts: 838 ✭✭✭autumnalcore


    Yeah waiting on five parcels here, one was motel to motel and its been sitting in the depot for 4 days. Its beginning to look at lot like Christmas. Still not sure that to expect given the circumstances.


  • #1448
    BArra
    Registered Users, Registered Users 2 Posts: 4,036 ✭✭✭BArra


    well i had one check in to PM on 16th, and another on 17th

    both got locker scans to go pick them up this morning


  • #1449
    autumnalcore
    Registered Users, Registered Users 2 Posts: 838 ✭✭✭autumnalcore


    Mine are still stuck in transit or at depot, could be congestion at motel I suppose (wilton).


  • #1450
    VG31
    Registered Users, Registered Users 2 Posts: 3,474 ✭✭✭VG31


    autumnalcore wrote: »
    Mine are still stuck in transit or at depot, could be congestion at motel I suppose (wilton).

    There should be an option to set an alternative motel if your primary one is full. There's two motels within 2 km of me.


  • #1451
    ka2
    Closed Accounts Posts: 105 ✭✭ka2


    I had an item delivered to the NI depot first thing yesterday morning but still haven't received any messages from Parcel Motel. How long should I give it before contacting them? I did add the details to the diary to help things along. I haven't used them in years, do they still send an e-mail with a photo of the package?

    Edit: Just got the e-mail now, never mind. :)


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