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cancel an alarm within 14 days cooling off period

daingeanrob · 2020-09-20 11:37:51

Hi, i had an alarm installed last week. nothing but issues from the start. upsold extra sensors at install, false alarms, going off when not set etc. I complained and was promised a call back from customer services manager that never materialised. it seems that when i have issues it takes too long to sort. i don't have any…

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20-09-2020 12:37pm

#1

daingeanrob

Registered Users Posts: 826 ✭✭✭

Join Date: August 2007

Posts: 779

Hi, i had an alarm installed last week. nothing but issues from the start. upsold extra sensors at install, false alarms, going off when not set etc.

I complained and was promised a call back from customer services manager that never materialised. it seems that when i have issues it takes too long to sort. i don't have any access to the system and i realise now this was a mistake.

has anyone any experience of cancelling homesecure within the 14 day cooling off period and the costs/hassle involved?

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