Nightline/Parcel Motel Thread Part 2 (post all related questions here)

nava · 17-01-2018 6:26pm

DavyD_83 wrote: »

One more question on Sending.
Do I have to send from my registered Parcel Motel, or will it work from any PM?

My usual PM is close to home, but there is one near work that would actually be easier for the drop off.
I've already printed label, which says

"Drop Off Location: 'My registered PM'", in big writing which seems to imply it needs to go there, but doesn't actually say that.

Yes it's only on your registered PM location, you could try contacting PM to ask them to allow post from the other location. If you ever need to send again change the PM to the location you want to send from, after you can change it back.

TimHorton · 18-01-2018 11:21am

Just in process of my final PM delivery , I have an a/c since Aug 2012 and used them over 150 times , An Item was signed for on Tuesday before noon but still not on the Parcel Motel system 24 hours later.
The Item is High value €240 and this would have been obvious from the packaging.
I called support and during the call I was on hold for more than 10 mins and the parcel showed up on the system.
It was oversized and the guy said he would send to local depot ,
I check today and still saying checked in but nothing re: Home Delivery or Depot Collection , I called again to be be told it was sent to a depot at the other end of the country ! All very fishy.

What is the best alternative?

18-01-2018 11:40am

TimHorton wrote: »

What is the best alternative?

I'm going to look like a shill because this is my second post today but I've found address pal great !

taytobreath · 18-01-2018 2:29pm

BrownFinger wrote: »

I'm going to look like a shill because this is my second post today but I've found address pal great !

Address-pal is a mess, a number of posters including me still haven't received their packages that were delivered to the St Albans site before Christmas.

I decided to test how much of a delay there is in comparison to address-pal and parcel motel. I bought two items from Tesco direct uk a few days ago one of them addressed to parcel motel and the other to address-pal, the parcel motel item is in my locker ready to be collected since this morning, whilst the other item hasn't even registered on the address-pal system as of yet.

18-01-2018 5:23pm

Strange,
I've had only positive and quick results from them.
Am trying the home delivery option for the first time now.

nsa0bupkd3948x · 18-01-2018 8:11pm

You’re going to get mixed reviews for all the services.

I’m using a mixture of Parcel Motel, Parcel Wizard and Parcel Connect at the moment.

I only use addressPal if it’s mainland only delivery

Soccarboy11 · 18-01-2018 9:45pm

So I have to send a phone back to a retailer, which i got through parcel motel down to me in cork. I was given a Royal Mail prepaid label (because they assumed I was in the UK still), and saw its possible to send from parcel motel to royal mail in NI, and then onwards to the UK.

I don't believe its possible to use a pre-paid royal mail label in an irish post office (please let me know if it is!), but has anybody else done this before?

Thanks!

Snake Plisken · 19-01-2018 11:50am

Adamstown Parcelmotel broken into last night for the 3rd time, I was up there this morning , they didn’t get much, but lots of damage to the larger cabinets. It was being loaded onto the back of a lorry and it will not be returning to that location so it’s back down to the Foxhunter for the next couple of months until they source a more secure location in the area.

ED E · 20-01-2018 3:34am

Not scanned in Dublin, thats slow by PM standards.

DELIVERY RECORDED
Jan-19-2018, 11:30 AM
SORTED FOR DELIVERY
Jan-19-2018, 11:04 AM
ITEM SCAN
Jan-18-2018, 19:01 PM

Update:
Scanned 20 January 2018 at 17:19
Loaded 20 January 2018 at 21:38

Still very reasonable.

leck · 01-02-2018 1:11am

I dropped a package off at Parcel Motel on Monday. It was a return to Cragghoppers in the UK using CollectPlus.

It's only my second or third time using PM. First problem the barcode wouldn't scan. Entering it manually was very difficult as screen was above eye level and even in the wintry daylight it was almost impossible to read the screen and the touch screen was not reacting properly. But finally a door popped open, put parcel inside. Before driving away I looked at the typed instructions which said to hit Confirm after putting item in locker. Someone else was using it at this stage so I left.

I got a follow-up text almost immediately.
"Thank you for using the PM sending and returns service. We will notify you to confirm receipt of your parcel."

But I've had no updates since. I thought I would get an update when parcel was picked up and another when it arrived in Antrim.

On the PM site, the only activity it shows is my last check-in which was in July 2016. Is this typical?

nava · 01-02-2018 8:54am

leck wrote: »

I dropped a package off at Parcel Motel on Monday. It was a return to Cragghoppers in the UK using CollectPlus.

It's only my second or third time using PM. First problem the barcode wouldn't scan. Entering it manually was very difficult as screen was above eye level and even in the wintry daylight it was almost impossible to read the screen and the touch screen was not reacting properly. But finally a door popped open, put parcel inside. Before driving away I looked at the typed instructions which said to hit Confirm after putting item in locker. Someone else was using it at this stage so I left.

I got a follow-up text almost immediately.
"Thank you for using the PM sending and returns service. We will notify you to confirm receipt of your parcel."

But I've had no updates since. I thought I would get an update when parcel was picked up and another when it arrived in Antrim.

On the PM site, the only activity it shows is my last check-in which was in July 2016. Is this typical?

To check the status you will need to check the Sent Items, they are a bit slow on collecting parcels, on my case normally about 2 days after I stored it.

drakshug · 06-02-2018 8:09am

I am one of the parcel motel users that has to collect in store. Thanks to Amazon's weird packing I had to pay extra for home delivery due to an oversize parcel that wouldn't fit in the locker. What Locker?
As it is I sometimes have to queue for ages to then wait while staff go through a pile of parcels. I would love to go back to having a locker but as I don't, I don't know why I should be charged for having a parcel that doesn't fit in a non existent locker. I have seen bigger, longer parcels sitting behind in store.....

Yawns · 07-02-2018 9:43pm

Yeah I'm one of those people as well. In store collection only as the lockers were taken away a good while ago. Still have to pay for larger items as they don't fit in a standard locker. :P

pissed · 15-02-2018 10:56pm

Cancel, got my query answered by phoning PM

jaypea1 · 26-02-2018 10:56pm

Some advice please.
I need to send a laptop to uk. Anpost don't do batteries.
I know PM deliver to uk, Will they take laptop?

Thanks

foxy_j · 27-02-2018 1:01am

Hey

Anyone know what happens when PM have seemed to have lost my returned item to a retailer?
Retailer says they still haven't gotten it (I sent it off 25.01.18)
PM says it was delivered to the returns hub 01.02.18. It can take the retailer 1-2 weeks to do the return. However they say they still don't have it on their returns system.
Been chasing PM up for a POD but no luck so far as the last entry on the tracking just says out bound at swords

ED E · 27-02-2018 1:31pm

PMs return service doesnt sign for the outbound packages so if it disappears it a case of tough cookies from previous posters who've gone through it.

foxy_j · 27-02-2018 4:35pm

ED E wrote: »

PMs return service doesnt sign for the outbound packages so if it disappears it a case of tough cookies from previous posters who've gone through it.

Seriously? I would not have used them if I knew that. Surely PM would have to refund based on them losing the package. Grr

Johnnyscotsman · 03-03-2018 7:59pm

jaypea1 wrote: »

Some advice please.
I need to send a laptop to uk. Anpost don't do batteries.
I know PM deliver to uk, Will they take laptop?

Thanks

If you were close enough to Newry, you could send Royal Mail, they do batteries as long as they are attached to the item (phone/laptop). Usually much cheaper than An Post.

d93c2inhxfok4y · 05-03-2018 2:50pm

ED E wrote: »

Not scanned in Dublin, thats slow by PM standards.

DELIVERY RECORDED
Jan-19-2018, 11:30 AM
SORTED FOR DELIVERY
Jan-19-2018, 11:04 AM
ITEM SCAN
Jan-18-2018, 19:01 PM

Update:
Scanned 20 January 2018 at 17:19
Loaded 20 January 2018 at 21:38

Still very reasonable.

Hi all, wondering if anyone can help me in relation to the above. Is this a relatively 'normal' lead time for parcel motel? It's only scanned into Parcel Motel's system more than a day after it reaches them?

I'm a bit worried - I ordered a phone from Amazon.de, wouldn't deliver to IRL, and used ParcelMotel for the first time. I had no idea they even offered extended liability, I would've happily paid €3.50 (!) if I'd known. I got an email from Amazon.de saying the parcel was delivered and "handed to resident" in Newtownabbey yesterday morning. However, when I check my ParcelMotel account there's nothing been checked in or logged to my account.

I rang PM, who basically said there's a delay checking parcels in due to snow, which is totally fine - I don't mind if there's a delay in it arriving with the weather, just so long as it actually gets here. Reading the stories on Boards I'm getting a bit anxious about it. I rang PM to ask could I purchase the €3.50 extended liability now given that I've just realized it's an option and they still have to do their entire function (check parcel into system, drive it to Dublin, deposit in a PM) but they said it wouldn't cover me as Amazon have already given it to them.

Is there anything I can or should do here? Does anyone have any experience on extended liability? Maybe if I insist they'd let me buy the €3.50 cover as they've not actually checked the goods or done anything yet? Is there anything I can do to make it more likely it arrives? Feeling foolish that I didn't see the liability option in the first place and kinda concerned it won't get here now! Thanks for any help.

Edit: Phone arrived, relief! Will be sure to extend liability in future. Timing in case anyone else is waiting on parcels:
Amazon delivered to PM Newtownabbey: Sunday 12:44pm Sunday
Parcel checked in to PM Dublin depot: Monday 17:35
Deposited to motel for collection: Monday 23:12

ED E · 05-03-2018 7:41pm

Don't be stressing.

PM receive the items at a unit in Newtownabbey but their staff just sign for and cage the items, that's it. The first processing happens in Dublin.

So with the snow RM/Couriers may have made the deliveries on Friday/Sat/Today but the trucks to Dublin were probably off the road. Now they've a huge load for staff to scan in Dublin when it finally arrives. PM have shown they've zero ability to cope with increased demand so it just grinds to a near halt.

I'd guess you'll get a checkin email within 48-72hrs.

d93c2inhxfok4y · 05-03-2018 7:45pm

Thanks for that, really useful to know the process.

I actually just got two emails: one automated saying it's now arrived in the Dublin depot, and one from customer service saying it's in Dublin but may take 24-48hrs to be dropped at the motel.

Fingers crossed now, still kicking myself for not noticing the extended liability option but hopefully it all goes ok this time! Thanks again for info.

SkepticQuark · 05-03-2018 9:18pm

Yeah for the snow event they had a few days backlog. I had a parcel arrive and be signed for on Thursday but only got check-in today at about 2 PM. So they should catch up on everything fairly quickly if they are doing check-in for Sunday arrivals.

ED E · 06-03-2018 2:05pm

Your Parcel has arrived in our Dublin depot

.

JackieChang · 07-03-2018 12:51pm

taytobreath wrote: »

the parcel motel item is in my locker ready to be collected since this morning, whilst the other item hasn't even registered on the address-pal system as of yet.

How do you check if it's registered on the system?

d93c2inhxfok4y · 07-03-2018 10:19pm

JackieChang wrote: »

How do you check if it's registered on the system?

Log in to your Parcel Motel account and scroll down, it should show your parcel history and it should be listed there if it's been logged. For me it took about 24 hours from Amazon giving them the package and PM checking it into my account as received.

ED E · 07-03-2018 10:30pm

He was asking about AP not PM I'm fairly sure.

JackieChang · 08-03-2018 3:20pm

Charlie High Briefcase wrote: »

Log in to your Parcel Motel account and scroll down, it should show your parcel history and it should be listed there if it's been logged. For me it took about 24 hours from Amazon giving them the package and PM checking it into my account as received.

He was talking about the Addresspal system. I'm wondering how to track it on their website.

doomshine · 09-03-2018 6:29pm

What is happening with Parcel Motel? My parcel is 'in transit' since Wednesday. This is by far the worst delay I've ever experienced from them... and I've been using pm extensively for years, including Christmas time. Is it still the snow backlog? If so, its really bad form.

Need the items for tomorrow evening as well

hope they turn up tonight/tomorrow afternoon.

ED E · 09-03-2018 6:46pm

6 March 2018 at 12:54 - Parcel 1 @Depot
7 March 2018 at 15:35 - Parcel 2 @Depot
8 March 2018 at 01:41 - Parcel 2 @ PM for collection

Both the same size soe they're not processing in order anyways. Parcel 1 is the one I actually want *strums fingers*

ED E · 10-03-2018 1:17pm

Still not loaded, abnormally slow.

doomshine · 10-03-2018 1:21pm

Same, this is getting ridiculous. 4th day in the depot today.

Dylan94 · 10-03-2018 7:25pm

So if it says:

Sat 10 Mar 12:26 Parcel Motel Parcel in transit to motel

Does that not actually mean that its in Transit? But rather just sitting in the depot?

Mine was delivered to them yesterday morning and this is the first scan. Do they do deliveries to the PM on weekends? I really need this parcel

Davy · 10-03-2018 7:37pm

Dylan94 wrote: »

So if it says:

Does that not actually mean that its in Transit? But rather just sitting in the depot?

Mine was delivered to them yesterday morning and this is the first scan. Do they do deliveries to the PM on weekends? I really need this parcel

On Saturdays yes

macroman · 10-03-2018 7:45pm

I've two Parcels still "In Transit", one since Tuesday the other since Wednesday and no movement. Poor form, one was a Mothers Day present, the other a birthday present needed for next Thursday - by the way things are going I'll be lucky to get it by then :rolleyes:

Davy · 10-03-2018 8:03pm

macroman wrote: »

I've two Parcels still "In Transit", one since Tuesday the other since Wednesday and no movement. Poor form, one was a Mothers Day present, the other a birthday present needed for next Thursday - by the way things are going I'll be lucky to get it by then :rolleyes:

Delays can happen from time to time to any company, but they should be judged on how the customer care and how they resolve the issues for customers.

Sadly Parcel Motel customer support is terrible.

phoenix49 · 10-03-2018 8:10pm

Never had issues with then until recently. Parcels get stuck in "InTransit" from depot to PM for several days. Not sure what happening there but I'd be at least more happy to have an option to pick up parcels directly from depot when there are delays. Today I picked up an XL parcel and when asked about another smaller package, they told me to wait until it gets delivered to lockers. At this point I'd definitely give an Adress Pal a go and try it out.

doomshine · 11-03-2018 9:55am

Finally got the text last night. 4 days in the depot out of the Christmas/Black Friday season is frankly appalling.

ED E · 11-03-2018 4:51pm

phoenix49 wrote: »

Never had issues with then until recently. Parcels get stuck in "InTransit" from depot to PM for several days. Not sure what happening there but I'd be at least more happy to have an option to pick up parcels directly from depot when there are delays. Today I picked up an XL parcel and when asked about another smaller package, they told me to wait until it gets delivered to lockers. At this point I'd definitely give an Adress Pal a go and try it out.

The lockers are likely full and they arent willing to incentivise early pickups.

AP is a slow service, dont move to them for transit times.

nava · 11-03-2018 5:46pm

ED E wrote: »

The lockers are likely full and they arent willing to incentivise early pickups.

AP is a slow service, dont move to them for transit times.

I agreed with that, I had a parcel that arrived in Antrim on Thursday got to my locker on the same day, using the locker in Tallaght, even before the snow I had a parcel delivered to Antrim on Wednesday and was on my locker on the Wednesday at about 6pm.

I recommend when possible to maybe change to a locker in the area that might not be as busy, but would only be guessing what locker to choose as they don't give details of users per locker.

Luxxis · 11-03-2018 8:26pm

have a parcel in depot/In Transit since 8 Mar 2018 14:11 ?

Strangle another Parcel checked in on the 10 Mar 2018 15:13 and I got it just an hour ago!

Anyone know whats going on?

ED E · 11-03-2018 8:32pm

Phone just beeped!

Dylan94 · 12-03-2018 1:59am

To be fair to them my package arrived with them on Friday without my PMID and it arrived Sunday.

Not too bad!

Cuttlefish · 13-03-2018 6:48pm

Want to know peoples views of ParcelMotel

I have used it a number of times both for national and international deliveries

I understand international deliveries take time but national???

Example purchased item from Adverts, seller posted on Thur and today Tuesday the item is "still in transit"

Is their logistics layout too rigid???

And by the way there are updates on Sat so 4 full business days and more as it was placed in ParcelMotel drop off on Thur eve

Let me know others views or experiences

nava · 13-03-2018 7:01pm

MOD: Merged with PM megathread
Please do not create new threads

ED E · 13-03-2018 7:28pm

Cuttlefish wrote: »

today Tuesday the item is "still in transit"

Full lockers most likely though PM don't give us any insight.

I've had items stored at 1AM 3 days in a row so it seems they do visit each PM daily where possible (unless UPS have decided to change it up).

Cuttlefish · 14-03-2018 5:23pm

PM is an absolute joke, how can lockers be "full" for over two days

If you can't deliver to a locker then deliver to the house

PM = Joke

killbillvol2 · 14-03-2018 11:35pm

Cuttlefish wrote: »

PM is an absolute joke, how can lockers be "full" for over two days

If you can't deliver to a locker then deliver to the house

PM = Joke

Firstly because people don't bother to collect their stuff. There's no incentive to do so quickly.

And they will deliver to your house/job/wherever if you pay for it.

Cuttlefish · 15-03-2018 10:28am

Got a text this morning that package now stored. will collect later.

Not impressed that it took a week to be delivered from Dublin!

Poor service

statto25 · 15-03-2018 5:15pm

Folks if something was delivered to Belfast before 3pm today what are the chances it will be in a Mayo locker tomorrow morning?

Nightline/Parcel Motel Thread Part 2 (post all related questions here)

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