Chat thread for Amazon Black Friday/Cyber Monday

Raoul · 12-12-2018 12:21pm

Can you cast your screen or most videos from your phone to the firestick easily? As you would with chromecast?

sweetie · 12-12-2018 12:24pm

Raoul wrote: »

Can you cast your screen or most videos from your phone to the firestick easily? As you would with chromecast?

no, you can control amazon video and netflix from your phone though

artvanderlay · 12-12-2018 5:29pm

davetherave wrote: »

I have a regular Irish Netflix and it is working fine.
It was very easy to change from Ireland to UK digital content via the Amazon live chat if you would consider it. I had changed it back in August before I got the firestick on Black Friday though.

Just some info for those looking to get changed from Ireland to UK region for prime video. I've just done it, took about 30 seconds. Like others have said, no questions asked, no hassle. I had the Parcel Motel postcode handy just incase they looked for it but they didn't.

I went to the contact us page.
https://www.amazon.co.uk/gp/aw/contact-us

Digital Content and Services --> Prime Video -->Video included with Prime

The chat log is below.

Quote:
Me: Hi, I am looking to get my prime video region changed to the UK.
You're now connected to Mahith from Amazon.co.uk

Mahith: Hello. I'm Mahith, I'll be glad to assist you.
Done!
Could you please try now?

Me: Ok, one moment.
That is working now. Thank you

Mahith: Perfect!
My pleasure, is there anything else I may assist you with? I'll be glad to

Me: No that was it. Thank you very much.

Mahith: It was an immense pleasure assisting you.
Enjoy the rest of your night.
Take care.
Cheers!
If I was helpful in assisting you I would request you to go ahead and take the survey after you end the chat.
Please click the "End Chat" link to close this window.

So does this mean you can now get all the UK apps to work (BBC IPlayer, Itv player etc)?

RossieMan · 12-12-2018 5:35pm

No, it's prime video region only. They don't change your DNS.

Mickeroo · 12-12-2018 5:36pm

artvanderlay wrote: »

So does this mean you can now get all the UK apps to work (BBC IPlayer, Itv player etc)?

You will need a smart dns for those i think. I have them all working on my fire tv with the lifetime getflix sub.

Doge · 16-12-2018 9:43am

Ordered an Amazon fire stick for a friend and I got an email inviting me to Amazon music unlimited free for 3 months.

Not sure if it's only for prime customers but it's a nice freebie all the same.

Kolido · 16-12-2018 10:32am

The fire tablets and most Amazon devices are on sale again atm. Quick question, is there any way to remove the special offer adds from the tablets yourself or do you need to pay the extra 10 stg?

Doge · 16-12-2018 10:45am

Kolido wrote: »

The fire tablets and most Amazon devices are on sale again atm. Quick question, is there any way to remove the special offer adds from the tablets yourself or do you need to pay the extra 10 stg?

There is indeed, you need to do it via a command line utility with your PC.

https://forum.xda-developers.com/amazon-fire/general/root-remove-forever-lockscreen-ads-t3824551

My Amazon fire 10 is living true to the name lately.
It gets hot near the charging port and battery life is probably less than an hour.

Bought it in Argos in March and need to send it back.

Kolido · 16-12-2018 10:58am

Doge wrote: »

There is indeed, you need to do it via a command line utility with your PC.

https://forum.xda-developers.com/amazon-fire/general/root-remove-forever-lockscreen-ads-t3824551

My Amazon fire 10 is living true to the name lately.
It gets hot near the charging port and battery life is probably less than an hour.

Bought it in Argos in March and need to send it back.

Thanks for that Doge. Is there a common issue with these tablets or you just got a faulty one? I haven't done much research on them, they seem decent specs for the price and was thinking of getting one mainly for watching movies while travelling.

brightkane · 16-12-2018 12:15pm

Kolido wrote: »

The fire tablets and most Amazon devices are on sale again atm. Quick question, is there any way to remove the special offer adds from the tablets yourself or do you need to pay the extra 10 stg?

i have gotten a few of them removed though the customer service online chat.

said it was for a child and the ads were confusing and they always did it as a goodwill gesture.

Doge · 16-12-2018 1:21pm

Kolido wrote: »

Thanks for that Doge. Is there a common issue with these tablets or you just got a faulty one? I haven't done much research on them, they seem decent specs for the price and was thinking of getting one mainly for watching movies while travelling.

I reckon it's just bad luck but you always have Amazon's great customer service to back you up.

They're really great for the low price.

Dades · 17-12-2018 3:32pm

Is there still time to trust Amazon (prime) deliveries to get here by Christmas? Or are there many delays?

Looking at a soft toy, Amazon saying I'll have it by Friday 21st. Monday the 24th would do...

Mickeroo · 17-12-2018 3:42pm

I've found them very reliable last few weeks. Always came on the day they said it would or even a day or two before in some cases.

mirrorwall14 · 17-12-2018 4:00pm

I’ve had three out of about 15 packages running at least a day late. One which was due last Monday arrived on Friday

adm · 17-12-2018 4:20pm

Dades wrote: »

Is there still time to trust Amazon (prime) deliveries to get here by Christmas? Or are there many delays?

Looking at a soft toy, Amazon saying I'll have it by Friday 21st. Monday the 24th would do...

According to the website today is the last day to order for ireland.
I've ordered about 10 items off them recently and all came exactly on time.

Dades · 17-12-2018 5:07pm

Pulled the trigger anyway, thanks.

Couple of days late no harm. Trouble if it doesn't arrive by the 24th. :eek:

Best of luck to those waiting on stuff.

dulpit · 17-12-2018 5:08pm

The delay won't be Amazon, it'll be An Post. So if An Post are playing okay for you, you should be fine...

slave1 · 17-12-2018 5:08pm

Dades wrote: »

Is there still time to trust Amazon (prime) deliveries to get here by Christmas? Or are there many delays?

Looking at a soft toy, Amazon saying I'll have it by Friday 21st. Monday the 24th would do...

That's cutting it tight

Mickeroo · 17-12-2018 5:52pm

An Post have been fairly on the ball for me. Get a text when it reaches the depot, package usually arrives next day. Even had them ring me when I wasn't home to see what I wanted them to do.

vicwatson · 17-12-2018 5:59pm

Dades wrote: »

Is there still time to trust Amazon (prime) deliveries to get here by Christmas? Or are there many delays?

Looking at a soft toy, Amazon saying I'll have it by Friday 21st. Monday the 24th would do...

Ime parcels are arriving 3-7 days behind what amazon are saying, some of it their faults for not shipping and some by an post

slave1 · 17-12-2018 6:04pm

I had two parcels sitting with An Post for 6 working days before they finally arrived today

grogi · 17-12-2018 8:30pm

Dades wrote: »

Is there still time to trust Amazon (prime) deliveries to get here by Christmas? Or are there many delays?

Looking at a soft toy, Amazon saying I'll have it by Friday 21st. Monday the 24th would do...

Not a chance. AnPost are swamped with parcels at the moment, there are delays of many days.

davetherave · 17-12-2018 8:42pm

Could depend on where in the country you are but both Amazon and An Post have been on the ball with their delivery estimates and actual delivery times last two weeks.

Delivery By An Post|Tracking ID **********
Monday, 17 December
10:09 AM|Delivered DUBLIN 16,
8:18 AM|Out for delivery DUBLIN 16,
Sunday, 16 December
8:01 AM|Parcel arrived at a carrier facility DUBLIN PARCEL HUB,
Saturday, 15 December
Package has shipped

Delivery By An Post|Tracking ID *******
Saturday, 15 December
10:48 AM|Delivered DUBLIN 16,
7:31 AM|Out for delivery DUBLIN 16,
Friday, 14 December
9:18 PM|Parcel arrived at a carrier facility DUBLIN PARCEL HUB,
Thursday, 13 December
Package has shipped

Delivery By An Post|Tracking ID *******
Monday, 10 December
10:01 AM|Delivered DUBLIN 1,
7:35 AM|Out for delivery DUBLIN 1,
Saturday, 8 December
1:32 PM|Parcel arrived at a carrier facility DUBLIN PARCEL HUB,
Thursday, 6 December
1:17 PM|Package departed an Amazon facility Rugby, Warwickshire GB

17-12-2018 8:51pm

Surprised how good deliveries have been for everyone. I would say well under half my deliveries have been on time. I've also had one parcel returned to Amazon for no reason, and another lost by An Post.

17-12-2018 8:53pm

An Post are terrified of losing the Amazon gig. I've heard that all China stuff is getting ignored in favour of keeping Amazon happy. Expect a deluge of China free shipping crap at the start of the new year.

DubDJ · 17-12-2018 9:23pm

I ordered 3 seperate items yesterday after 12pm. By the evening they had all shipped and got a text from An Post this morning saying they’d reached the Depot. That’s the fastest delivery I’ve ever had from Amazon. They all were ordered and shipped seperate too so likely just bundled together with An Post.

I’d been having a lot of problems with Amazon earlier this year with stuff taking over a week just to be shipped. I wasn’t Prime at the time which seems to be a big benefit.

slave1 · 17-12-2018 9:43pm

Deleted User wrote: »

An Post are terrified of losing the Amazon gig. I've heard that all China stuff is getting ignored in favour of keeping Amazon happy. Expect a deluge of China free shipping crap at the start of the new year.

Rinse and repeat of last year so...:rolleyes:

Davy · 17-12-2018 10:03pm

Deleted User wrote: »

An Post are terrified of losing the Amazon gig. I've heard that all China stuff is getting ignored in favour of keeping Amazon happy. Expect a deluge of China free shipping crap at the start of the new year.

I had 6 items from China last week more or less on schedule (4 weeks approx.)

getoffthepot · 17-12-2018 10:14pm

Ordered 2 firesticks on Wednesday evening 12th and delivered to DPD parcel wizard Friday 14th and delivered to me on saturday 15th.
Took out prime for the month and was well worth it for the expedited free delivery on all orders.

17-12-2018 10:38pm

getoffthepot wrote: »

Ordered 2 firesticks on Wednesday evening 12th and delivered to DPD parcel wizard Friday 14th and delivered to me on saturday 15th.
Took out prime for the month and was well worth it for the expedited free delivery on all orders.

I don't think prime is any faster than standard. I reckon they have just improved the speed across the board, and the prime people are paying for it. My work colleague doesn't have prime, and he has ordered items on the same day as me, and we both get them at the same time.

Harpy · 17-12-2018 10:51pm

Ordered something off Amazon on Saturday dispatched yesterday and arrived in Dublin today received a text so hopefully get it in the next day or two..
Ordered another package from UK,not off Amazon last week it was dispatched the 10th and have heard nothing since hopefully it arrives this week. Don't think there's any tracking from where I ordered so just waiting .. so I say they are prioritising Amazon orders

getoffthepot · 17-12-2018 11:32pm

Basil3 wrote: »

getoffthepot wrote: »

Ordered 2 firesticks on Wednesday evening 12th and delivered to DPD parcel wizard Friday 14th and delivered to me on saturday 15th.
Took out prime for the month and was well worth it for the expedited free delivery on all orders.

I don't think prime is any faster than standard. I reckon they have just improved the speed across the board, and the prime people are paying for it. My work colleague doesn't have prime, and he has ordered items on the same day as me, and we both get them at the same time.

Makes a difference alright. I ordered a quilt and delivery was nearly 2 weeks. Cancelled it after a few days and took out the prime for the month as had a lot of shopping to do and got it in 2 days.

raheny red · 18-12-2018 11:44am

The Yankee Candles that were posted on the forum over BF finally arrived. In a soggy wet box, one candle in a cardboard casing, grand. The other wrapped in bubble wrap smashed to be bits......

18-12-2018 12:32pm

getoffthepot wrote: »

Makes a difference alright. I ordered a quilt and delivery was nearly 2 weeks. Cancelled it after a few days and took out the prime for the month as had a lot of shopping to do and got it in 2 days.

It might make a difference in some cases, but I sit next to a guy who doesn't have prime, and he is regularly getting stuff delivered in 2 days. A big change from when free delivery used to take a solid week.

I honestly don't think the standard shipping and prime shipping are treated any differently on An Post's end.

autumnalcore · 18-12-2018 12:58pm

I have student prime on and off as required. With an Irish address once dispatched its similar delivery time. But the dispatch time is regularly 1-3 days extra without prime. Also if there is say an hotukdeals offer the prime account seems to be much more likely to be assigned available stock whereas the no prime account gets stock from backorder or cancelled. So there seems to be some prioritisation. But I agree delivery times in general have massively improved

omb0wyn5ehpij9 · 18-12-2018 1:58pm

dulpit wrote: »

The delay won't be Amazon, it'll be An Post. So if An Post are playing okay for you, you should be fine...

Mickeroo wrote: »

An Post have been fairly on the ball for me. Get a text when it reaches the depot, package usually arrives next day. Even had them ring me when I wasn't home to see what I wanted them to do.

grogi wrote: »

Not a chance. AnPost are swamped with parcels at the moment, there are delays of many days.

I wouldn't be trusting An Post at the moment. I have an order for something from Ikea as part of a Christmas present that was meant to be delivered to my office on December 3rd, and I'm still waiting. Ikea can't do anything as they say An Post have it and there is a massive backlog. They also emailed me last night to say that can't even guarantee that I'll have it this week :mad:

18-12-2018 2:15pm

BDJW wrote: »

I wouldn't be trusting An Post at the moment. I have an order for something from Ikea as part of a Christmas present that was meant to be delivered to my office on December 3rd, and I'm still waiting. Ikea can't do anything as they say An Post have it and there is a massive backlog. They also emailed me last night to say that can't even guarantee that I'll have it this week :mad:

I ordered something on the 3rd of Dec for delivery on the 5th. Only made it to Dublin Mail Centre on the 8th.....then nothing for over a week. Amazon said it was lost and refunded me....

.....then out of the blue, it was delivered today.

slave1 · 18-12-2018 2:16pm

Basil3 wrote: »

I ordered something on the 3rd of Dec for delivery on the 5th. Only made it to Dublin Mail Centre on the 8th.....then nothing for over a week. Amazon said it was lost and refunded me....

.....then out of the blue, it was delivered today.

+1

physioman · 18-12-2018 2:34pm

Basil3 wrote: »

I ordered something on the 3rd of Dec for delivery on the 5th. Only made it to Dublin Mail Centre on the 8th.....then nothing for over a week. Amazon said it was lost and refunded me....

.....then out of the blue, it was delivered today.

They may still charge once there is proof of delivery. My parcel was late and they refunded me but when it arrived they are asking that I post it back or they will charge me in january.

ButtersSuki · 18-12-2018 2:34pm

Got a very heavy double delivery (they put two large orders into one box) from amazon the other day. The box had clearly been opened (the btape had been cut it hadn't even been resealed) and the postman agreed. The bnox was also heavily damaged. I was going to refuse the delivery but accepted it as it was so close to Christmas I figured not a chance I'd get a reorder in time.

One order contained 10 items of clothing - 9 arrived, all of which are going back for various reasons.
The other contained 6 various items - 3 arrived. The 3 that are missing are a male toiletries gift set, an Ipad cover and a neoprene laptop cover.

I've spent a small fortune on hold with an post trying to get customer service and at this stage over 2 hours with amazon on chat trying to rectify this. I've also talked to the local sorting office manager and the things he's said about an post and amazon aren't fit for print. What he did say that I will relay is that they were overwhelmed with amazon orders and the condition some of the stuff arrives in is appalling. I had to fill out forms for an post too - TBH I have zero faith in them doing anything but I wanted to log it anyway.

The standard of amazon Customer Service is appalling these days when it used to be so good. After my first call I assumed everything was sorted. Then I found out they charged me for the postage to return the items and charged me for the good that didn't show up. The follow up call was yesterday so I have to wait until next week to see if the refunds are processed correctly.

I don't know why they sent both orders together (they were ordered over 2 weeks apart) but lesson learned on this one. Such a frustrating experience.

Masala · 18-12-2018 2:39pm

I don't know why they sent both orders together (they were ordered over 2 weeks apart) but lesson learned on this one. Such a frustrating experience

Sorry to ask...but what are the lessons learned here???

slave1 · 18-12-2018 2:44pm

ButtersSuki wrote: »

.... I've also talked to the local sorting office manager and the things he's said about an post and amazon aren't fit for print. What he did say that I will relay is that they were overwhelmed with amazon orders and the condition some of the stuff arrives in is appalling...

I've no time for this "overwhelmed" excuse, An Post should flex their resources accordingly, a cow in the field could tell you when late November Black Friday onward etc hits then it's Amz Amz package after package until XMas and beyond.
If they are not capable then they need to stop this BS excuse about "having too much to do" and go out and hire temp staff like any other commercial operation would do to keep it's orders and customers happy.
An Post have a special "prism" commitment with AMZ but are AMZ their customer or us?

As posted by another user all our non-Amz packages are now stockpiling until who knows when they'll bother their bolix to start sorting and delivering them in droves.

ButtersSuki · 18-12-2018 2:56pm

Masala wrote: »

Sorry to ask...but what are the lessons learned here???

Don't order lots of things at once.
Don't ring an post customer service because they don't answer in a reasonable time (20+mins on hold).
Ask that multiple orders be shipped separately (I don't even know if this is a facility they offer but I certainly don't want a repeat of this).
Get a confirmation of refunds in email before you hang up.

Shall I go on?

18-12-2018 4:04pm

physioman wrote: »

They may still charge once there is proof of delivery. My parcel was late and they refunded me but when it arrived they are asking that I post it back or they will charge me in january.

Ah yeah, I reordered it and will be returning the second one.

grogi · 18-12-2018 5:30pm

slave1 wrote: »

An Post have a special "prism" commitment with AMZ but are AMZ their customer or us?

I guess you meant it as a rethorical question, but you are wrong... It actually is Amazon that is the customer here.. .

Dades · 18-12-2018 6:34pm

Any delivery partner will struggle this time of year. If Amazon were to choose, say, Nightline, we'd be getting our stuff for Easter.

It's not just a matter of hiring temp staff, the logistics and capital resources like sorting and vehicles can't just be doubled for 6 weeks a year.

I'd imagine An Post are coping the least badly of any potential partner of Amazon.

begbysback · 18-12-2018 7:05pm

Received a parcel motel notification at 10:45 on Saturday night - looks like they’re making an effort

Harpy · 18-12-2018 8:51pm

Received my order from Amazon today after ordering on Saturday, expected deliver was Thursday so happy days.. now my other non Amazon package that was shipped from the UK on the 10th of December I don't have a notion where that is...

Harpy · 18-12-2018 8:51pm

Received my order from Amazon today after ordering on Saturday, expected deliver was Thursday so happy days.. now my other non Amazon package that was shipped from the UK on the 10th of December I don't have a notion where that is...

Harpy · 18-12-2018 10:36pm

Harpy wrote: »

Received my order from Amazon today after ordering on Saturday, expected deliver was Thursday so happy days.. now my other non Amazon package that was shipped from the UK on the 10th of December I don't have a notion where that is...

Actually just found a tracking number for the non Amazon order it went to an post dublin in the 13th then arrived in athlone the same day.. and has been in transit since..

Chat thread for Amazon Black Friday/Cyber Monday

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