DualSense Controller Issues Thread

Apologies in advance if this has been discussed earlier in the thread but my controller has stopped vibrating.

Any known fixes? I’ve checked the settings and everything is as it should be, vibration set to strong.

games aren’t the same without it. Looked online and seems to be a common issue

Much appreciated. The reset button worked. Vibration is still very low but there’s enough to not make the games feel weird.

Im about to go to currys with a controller. This will be the 5th replacement between the 2 controllers that I bought in July last year. This one is stick drift. Last time the guy inb currys said he has seen more of these controllers come back than anything else they have ever sold.

I have 2 ps4 controllers that had dogs abuse for around a decade and no problem ever apart from the rubber coming off the top of the stick on one of them.

Are they strict with the 12 month warranty on the dual sense drift issue. Mine has started playing up and was bought late Feb last year. I have a case logged and am sending in the receipt, just wondering if I should be getting creative with the shipping date .

No. I saw a youtube vid recently that said dual sense are lasting 420 hours on average before stick drift. Its pathetic. I think Sony are making a fortune from parents who will buy a new dual sense after 12 months just to keep their child happy instead of arguing with retailers / posting a controller and being without it for weeks. Its very low carry on and is really making me want to dump Sony for my next console.

I also have a drifting launch dual sense. Havent had a chance yet to get it replaced / repaired by the retailer. Please let me know how you get on with GameStop.

Just kindly inform them you’ll be taking it to small claims court. If they don’t back down, actually do it. It’s not that much hassle and they’ll more than likely rule in your favour, but the retailer will probably give in before it goes that far.

These big retailers get away with a lot of crap, nobody should feel bad about putting the foot down with them.

Ok so I've dug up this which seems to align with what the rep told me:

https://www.citizensinformation.ie/en/consumer/shopping/repairs_replacements_and_refunds.html

• Fault appears within the first 6 months
  • It is automatically assumed the fault was there from the date of purchase or delivery and it is up to the seller to prove otherwise. This means you do not have to prove anything
• Fault appears after the first 6 months
  • The burden of proof switches to you. This means that it may be more difficult to get remedies as you could be asked to prove that the good was faulty from the day of purchase or delivery. Tip: If the product comes with a commercial guarantee and warranty, you may be able to make a claim using this additional protection.
• Fault appears within 6 years
  • You have 6 years to take a claim to the small claims court if a retailer or supplier refuses to repair or replace a faulty product. This does not mean that a product has to last 6 years but if the goods do not last a reasonable length of time you may have a right to some remedy

I'm beyond the 12 month warranty from PlayStation as well so I basically will go back with the request for authorised independant experts and if that is in any way an inconvenience, I'll go straight to the small claims court. €73.49 I spent on the controller, should be good for at least 2 years in my mind

Took apart the controller in the end to fix my stick drift issue. Had done it with the PS4 controller before so was feeling reasonably confident. I think the stick drift is addressed but I definitely damaged the controller mic. Was looking at a tear-down online that was pretty good for the most part but instead of removing the ribbon from the lower mic internals, it suggested removing the connector from the board. Cannot for the love of god get it back the way it was. Just a heads up for folks, this guide would be much better if taking it apart -> https://www.ifixit.com/Guide/Sony+DualSense+Controller+Button+Replacement/142096

The bits I had trouble with are here where the two blue circles are:

Will update after a few days if the sticks are fully working as I'd prefer a broken mic to stick drift anyway

Just a cleanup using q-tips and spirits. Was swapping q-tips when I spotted a bit of dirt on the q-tip heads and to be fair, I went through about 7, using both ends so there was a bit dirt on it alright.

Soldering might be needed to fix the mic for my controller but that's a skill beyond me :D

Question is answered in detail in thread 🙄

How do you go about requesting a repair from Sony for a dodgy controller? Is there a phone number somewhere.

I'm being sent in circles on their website. Finally get to the hardware section, nunout the serial and model number and it then tells me it can't find my product so it gives me a button to click to contact them but when you press it it just returns me to the same starting point I began at!

Any help, their customer care is dreadful as is the website, I'm coming close to the 12 months so looking to get this repaired. Is there a phone number or a link somewhere.

I have had 2 dual sense controllers since day one and somehow (touch wood) not had issues with any of them....

The PS4 controllers in the beginning I had to return nigh one once a year for the first while and they must have redesigned them eventually as the last replacements I had lasted the life of the machine's

I think can be pot luck with some of these things...

I've just jinxed them, haven't I? 😂

No but if you are inside 12 months you have a really good shot at getting a new controller replacement over the counter. Currys gave me a new controller in store no hassle. Just had to say it had drift.