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Using DeGiro

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  • Options
    #332
    AlmightyCushion
    Moderators, Education Moderators, Technology & Internet Moderators Posts: 35,046 Mod ✭✭✭✭AlmightyCushion


    Bob24 wrote: »
    Thanks. For some reason the answer came from the Portuguese customer service email address (although I had used the Irish one to submit my question and the rep’s email signature says Ireland service desk); maybe it has to do with then writing style?

    I actually can’t see iShares Physical Gold either. It looks like there is no issue with shares but the choice of ETFs is very limited. I suspect it might be something to do with my account.

    Would you mind checking if you can see the one with ISIN JE00B1VS3333? (ETFS PHYSIC SILVER)

    It shows up for me when I search for it. I can see the buy and sell buttons for it as well.


  • Options
    #333
    Bob24
    Registered Users Posts: 10,905 ✭✭✭✭Bob24


    AlmightyCushion wrote: »
    It shows up for me when I search for it. I can see the buy and sell buttons for it as well.

    Cheers ... when I type the code or the name in the search box, nothing comes up.

    I will have to chase them so, but after exchanging 2 emails on the topic the guy who is replying to me doesn’t seem very interested in helping. Hopefully it can be routed to someone else.

    Could it be because I chose a custody profile? (my understanding is that it shouldn’t block any ETF - and there are other ETFs I can see, but this is the only choice I can think I was asked to make when I registered)


  • Options
    #334
    heffo500
    Registered Users Posts: 963 ✭✭✭heffo500


    Bob24 wrote: »
    Cheers ... when I type the code or the name in the search box, nothing comes up.

    I will have to chase them so, but after exchanging 2 emails on the topic they guy who his replying to me doesn’t seem very interested in helping. Hopefully it can be routed to someone else.

    Could it be because I chose a custody profile? (my understanding is that it shouldn’t block any ETF - and there are other ETFs I can see, but this is the only choice I can think I was asked to make when I registered)


    That's very strange I have a custody account and it appears to limit what you can access, I cannot find anything for JE00B1VS3333.

    I've emailed to DeGiro to see what I cannot see it on the Custody account.


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    #335
    AlmightyCushion
    Moderators, Education Moderators, Technology & Internet Moderators Posts: 35,046 Mod ✭✭✭✭AlmightyCushion


    Mine is a basic account so it looks like it's something specific to custody accounts seeing as both of you can't find it when you search.


  • Options
    #336
    Bob24
    Registered Users Posts: 10,905 ✭✭✭✭Bob24


    heffo500 wrote: »
    That's very strange I have a custody account and it appears to limit what you can access, I cannot find anything for JE00B1VS3333.

    I've emailed to DeGiro to see what I cannot see it on the Custody account.

    Thanks. That is what I suspected; can you please let me know if they give you a better answer than they did to me? (I have also sent a follow-up email and will share here)

    What is strange is that it is not blocking all ETFs, just some of them. They should really be more clear about it if it is intentional, as I definitely remember that when I chose the account type the UI mentioned ETFs as being available for custody accounts with no exception listed.


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  • Options
    #337
    heffo500
    Registered Users Posts: 963 ✭✭✭heffo500


    Bob24 wrote: »
    Thanks. That is what I suspected; can you please let me know if they give you a better answer than they did to me? (I have also sent a follow-up email and will share here)

    What is strange is that it is not blocking all ETFs, just some of them. They should really be more clear about it if it is intentional, as I definitely remember that when I chose the account type the UI mentioned ETFs as being available for custody accounts with no exception listed.

    Unless its them trying to force people to use a Basic account so they can earn money using your securities in their lending pool of DEGIRO clients’ securities and are thus able to be loaned to third parties.


  • Options
    #338
    Bob24
    Registered Users Posts: 10,905 ✭✭✭✭Bob24


    heffo500 wrote: »
    Unless its them trying to force people to use a Basic account so they can earn money using your securities in their lending pool of DEGIRO clients’ securities and are thus able to be loaned to third parties.

    If it is the case, they are being very misleading about it. It says black on white here that ETFs are available with custody accounts, and I don’t see any exceptions listed: https://www.degiro.ie/helpcenter/faq/my-account/1120#2142/what-types-of-profiles-does-degiro-offer


  • Options
    #339
    Bob24
    Registered Users Posts: 10,905 ✭✭✭✭Bob24


    heffo500 wrote: »

    I've emailed to DeGiro to see what I cannot see it on the Custody account.

    So they came back to me and said I can’t access it “as this is a ETC (exchange-traded commodity)” rather than an ETF and my profile doesn’t allow for it.

    I find it rather strange as they don’t bother making that distinction on their own documentation (it is on their list of commission free ETFs) and this restriction is not mentioned anywhere on their website.

    So still not very happy with them :-/

    Let me know what they come back to you with.


  • Options
    #340
    Hibrasil
    Registered Users Posts: 392 ✭✭Hibrasil


    Maybe a stupid question.... but before Buying is the commission shown separately to the cost of the equities etc.


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    #341
    cefh17
    Registered Users Posts: 990 ✭✭✭cefh17


    Hibrasil wrote: »
    Maybe a stupid question.... but before Buying is the commission shown separately to the cost of the equities etc.

    On the order screen you can see a breakdown of costs before purchase I believe


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  • Options
    #342
    mrskinner
    Registered Users Posts: 387 ✭✭mrskinner


    userfriendly2 wrote: »
    Guys quick question and may not be for this thread but anyway,
    I have BOI paper shares and I want to digitise these and add them to my Degiro portfolio.

    I am looking for a how-to guide to get this done as I haven't a clue. I'm an intermediate investor at best but as for the legalities of the system and sector i am pretty much lost, especially when it comes to paper shares.

    I bought them a few years ago, paid massive fees and don't want to ever fall into that trap again. All help appreciated. Thanks in Advance.

    Peace.
    Anyone able to answer this?


  • Options
    #343
    corglass
    Registered Users Posts: 1,112 ✭✭✭corglass


    mrskinner wrote: »
    Anyone able to answer this?


    How many shares are we taking here?

    Your best bet may be to sell your paper shares and buy equivalent number of shares on the platform and suck up the fees.


  • Options
    #344
    mrskinner
    Registered Users Posts: 387 ✭✭mrskinner


    Degiro doesn’t do paper!


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    #345
    Argo foc yourself
    Registered Users Posts: 273 ✭✭Argo foc yourself


    Hi. Just opened account, lots to learn! Want to buy on the Australian exchange ... cannot find the share I am looking for. Can you advise please ? Possibly need to request from their customer service ?


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    #346
    Kilboor
    Registered Users Posts: 1,224 ✭✭✭Kilboor


    Argo foc yourself wrote: »
    Hi. Just opened account, lots to learn! Want to buy on the Australian exchange ... cannot find the share I am looking for. Can you advise please ? Possibly need to request from their customer service ?

    Yes, you can shoot clients@degiro.ie / .co.uk an email with the name of the company, exchange and listing ticker. Can take a few weeks to add but never had any issues.


  • Options
    #347
    Keith Dalton
    Registered Users Posts: 8 ✭Keith Dalton


    Sabre Man wrote: »
    You need to use these details now:
    Name of beneficiary: Stichting DEGIRO
    Account number: NL37DEUT0319825019
    IBAN: NL37DEUT0319825019
    BIC: DEUTNL2A
    Bank Name: Deutsche Bank AG
    Address: De Entree 195, 1101 HE Amsterdam, Netherlands

    So just delete the old payee as it's obsolete.


    I have used these details. And my bank does not recognise the IBAN number. They are saying that it is not a real IBAN number. I called into my branch and spoke with the girl at the counter. She try’d to set it up with no joy.

    Any1 else have this problem.


  • Options
    #348
    dotsman
    Registered Users Posts: 3,635 ✭✭✭dotsman


    Keith Dalton wrote: »
    I have used these details. And my bank does not recognise the IBAN number. They are saying that it is not a real IBAN number. I called into my branch and spoke with the girl at the counter. She try’d to set it up with no joy.

    Any1 else have this problem.

    Name and shame the bank. It is a perfectly legit IBAN: https://www.ibancalculator.com/iban_validieren.html


  • Options
    #349
    bfa1509
    Registered Users Posts: 1,022 ✭✭✭bfa1509


    I'm new to the investment business. After a shaky start (€100 lost in first two days) I am in the green thankfully for now (+3.5% overall after a few adjustments).

    I was just wondering if people put stop losses as a safety cushion on all the products in their portfolio even if they are going long?

    I hate the idea of being down money (I didn't realise how easy it can happen) and wouldn't mind putting a stop loss just above my BEP on each product. I realise there is still a risk of the stock price plunging and not recovering to the stop limit. I don't like the sound of having to sell at a loss or having the nightmare of holding onto a losing stock.

    Are there any other downsides I'm not considering?


  • Options
    #350
    Taylor365
    Registered Users Posts: 2,994 ✭✭✭Taylor365


    bfa1509 wrote: »
    I'm new to the investment business. After a shaky start (€100 lost in first two days) I am in the green thankfully for now (+3.5% overall after a few adjustments).

    I was just wondering if people put stop losses as a safety cushion on all the products in their portfolio even if they are going long?

    I hate the idea of being down money (I didn't realise how easy it can happen) and wouldn't mind putting a stop loss just above my BEP on each product. I realise there is still a risk of the stock price plunging and not recovering to the stop limit. I don't like the sound of having to sell at a loss or having the nightmare of holding onto a losing stock.

    Are there any other downsides I'm not considering?
    If you cant bear to lose money, don't invest.


    I was down 15% at one stage. Didn't touch it. Invested a little more. Now i'm nearly up 50%, in the space of 13 months!


  • Options
    #351
    bfa1509
    Registered Users Posts: 1,022 ✭✭✭bfa1509


    Taylor365 wrote: »
    If you cant bear to lose money, don't invest.


    I was down 15% at one stage. Didn't touch it. Invested a little more. Now i'm nearly up 50%, in the space of 13 months!

    Very good, must be satisfying.

    I can see how not touching it is vital. I would be up 10% now had I left it alone and not got greedy. I feel like I've been lucky with the hard lessons so far and am happy enough to continue with caution.


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  • Options
    #352
    howiya
    Registered Users Posts: 3,217 ✭✭✭howiya


    Just a heads up for anyone who hasnt seen it but you'll no longer be able to use Trustly to fund your account after January 31st


  • Options
    #353
    JMMCapital
    Registered Users Posts: 373 ✭✭JMMCapital


    howiya wrote: »
    Just a heads up for anyone who hasnt seen it but you'll no longer be able to use Trustly to fund your account after January 31st

    Never worked for me always kept getting errors.


  • Options
    #354
    Bob24
    Registered Users Posts: 10,905 ✭✭✭✭Bob24


    JMMCapital wrote: »
    Never worked for me always kept getting errors.

    And to be fair they are pretty quick to credit SEPA transfers.

    If I issue a transfer from a decent bank in the morning (ie a bank which does multiple intraday SEPA batches), my experience has been that the money gets credited to degiro the same day.


  • Options
    #355
    howiya
    Registered Users Posts: 3,217 ✭✭✭howiya


    JMMCapital wrote: »
    Never worked for me always kept getting errors.

    I've never used it as they didn't support my bank (KBC). Just thought it was worth making people aware in case they didn't see the notice


  • Options
    #356
    sk8board
    Registered Users Posts: 3,184 ✭✭✭sk8board


    Same here - aib transfer same day


  • Options
    #357
    pluto_322
    Registered Users Posts: 52 ✭✭pluto_322


    Originally Posted by Sabre Man viewpost.gif
    You need to use these details now:
    Name of beneficiary: Stichting DEGIRO
    Account number: NL37DEUT0319825019
    IBAN: NL37DEUT0319825019
    BIC: DEUTNL2A
    Bank Name: Deutsche Bank AG
    Address: De Entree 195, 1101 HE Amsterdam, Netherlands

    So just delete the old payee as it's obsolete.

    I have used these details. And my bank does not recognise the IBAN number. They are saying that it is not a real IBAN number. I called into my branch and spoke with the girl at the counter. She try’d to set it up with no joy.

    Any1 else have this problem.



    _________________________________


    IBAN is correct : NL37DEUT0319825019
    BIC should read : DEUTNL2N


  • Options
    #358
    towger
    Registered Users Posts: 440 ✭✭towger


    sk8board wrote: »
    Same here - aib transfer same day

    Not for me unfortunately, still waiting 24 hours, Trustly used be super quick.
    Don’t seem to be able to save non-Irish IBAN in list of payees either.


  • Options
    #359
    sk8board
    Registered Users Posts: 3,184 ✭✭✭sk8board


    towger wrote: »
    Not for me unfortunately, still waiting 24 hours, Trustly used be super quick.
    Don’t seem to be able to save non-Irish IBAN in list of payees either.

    Are you aib? If I transfer before noon, I usually get the lodgement email from DEGIRO around 3:30 and can get orders in before EU markets close


  • Options
    #360
    scheister
    Registered Users Posts: 1,299 ✭✭✭scheister


    sk8board wrote: »
    Are you aib? If I transfer before noon, I usually get the lodgement email from DEGIRO around 3:30 and can get orders in before EU markets close

    I am currently 2 days waiting for a transfer into degiro. I am using KBC


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  • Options
    #361
    towger
    Registered Users Posts: 440 ✭✭towger


    sk8board wrote: »
    Are you aib? If I transfer before noon, I usually get the lodgement email from DEGIRO around 3:30 and can get orders in before EU markets close

    Turns out I screwed up and transferred from a different AIB account than the one registered with DEGIRO. I’ve added that other one now as a linked account and all is good.


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