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HKC Secure watch battery fault

13

Comments

  • #102
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    To default power the system down completely and remove the factory default link and power up. You will need be prompted to default if the panel is not engineer locked.


  • #103
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    Keith186 wrote: »
    JP1 is connected to a little box on top right of panel.

    There's a JP2 (no connection) with Factory Setting or something similar wrote beside it. How would I default the system to set it up again?

    Also, I don't think I seen in the eng or user manual how to set user code.

    If JP1 is for the power in the top right you have a 6/10 installed.
    JP2 will be the link you need to remove to try the default.

    www.altor.ie



  • #104
    Keith186
    Registered Users, Registered Users 2 Posts: 3,213 ✭✭✭Keith186


    altor wrote: »
    If JP1 is for the power in the top right you have a 6/10 installed.
    JP2 will be the link you need to remove to try the default.

    It's a 6/10 alright. JP2 has no cable on it. How do I reset it so? It didn't fully revert to default mode when I powered down completely last time to change the battery. Cheers.


  • #105
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    To default power the system down completely and remove the factory default link. Power up with the link still removed. If the system is not engineer locked you will be prompted to default at the keypad.
    After its defaulted then replace the link.


  • #106
    Keith186
    Registered Users, Registered Users 2 Posts: 3,213 ✭✭✭Keith186


    But if it has no cable on it currently what do I remove?
    There is a loose yellow cable in there with a connector which I think would fit it, would connecting it, powering up, powering down, disconnecting and then powering up do anything?


  • #107
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    The default link is not a cable, its just a plastic link over 2 pins. Take that off & proceed as above.


  • #108
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    Keith186 wrote: »
    It's a 6/10 alright. JP2 has no cable on it. How do I reset it so? It didn't fully revert to default mode when I powered down completely last time to change the battery. Cheers.
    Keith186 wrote: »
    But if it has no cable on it currently what do I remove?
    There is a loose yellow cable in there with a connector which I think would fit it, would connecting it, powering up, powering down, disconnecting and then powering up do anything?

    Leave the yellow wire in place and turn off the mains in the house.
    You should be doing this either way as there is live mains inside the control panel.
    The JP2 has a plastic link over it, red on the older panels.
    Remove this link, disconnect the battery then reconnect the back up on the battery.
    If the system is not engineer locked you will be prompted to default on the keypad. If it is you will need an engineer to default the system for you.

    Default user code is 1111
    Default engineer is 4567

    www.altor.ie



  • #109
    Keith186
    Registered Users, Registered Users 2 Posts: 3,213 ✭✭✭Keith186


    Thanks lads. Not there now but will try tomorrow. If it is engineer locked do I need original engineer?


  • #110
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    Keith186 wrote: »
    Thanks lads. Not there now but will try tomorrow. If it is engineer locked do I need original engineer?

    If it is engineer locked you will either need the original engineer code or the system defaulted and set back up.

    www.altor.ie



  • #111
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Keith186 wrote: »
    If it is engineer locked do I need original engineer?

    You don't need the original engineer. Any good engineer would be able to reset & reprogramme the system for you.


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  • #112
    Keith186
    Registered Users, Registered Users 2 Posts: 3,213 ✭✭✭Keith186


    Right its definitely engineer locked so I guess that means someone has to come out with a laptop to reset it. Will send a couple PM's to see if anyone close.


  • #113
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Its an easy enough job. Beware of anyone saying it cant be done.;)


  • #114
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    Keith186 wrote: »
    Right its definitely engineer locked so I guess that means someone has to come out with a laptop to reset it. Will send a couple PM's to see if anyone close.

    No need for a laptop to default from engineer lock.
    Simple job to do on a 6/10 also.

    www.altor.ie



  • #115
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Keith186 wrote: »
    Right its definitely engineer locked so I guess that means someone has to come out with a laptop to reset it. Will send a couple PM's to see if anyone close.
    Thanks for the update Keith
    Glad the codes helped. Any bother give us a shout.


  • #116
    Tony Hopkins
    Registered Users Posts: 3 ✭Tony Hopkins


    I had an HKC SecureWatch home security system installed 4 years ago and serviced 2 years ago. I had an RF low battery showing on my keypad
    last week with fault showing on the keypad. Contacted the installer who said he would call, but never did. I changed the battery in the control
    box which did not solve the problem I then changed the batteries in the motion sensors and the problem was solved , no fault showing on the keypad or no RF low battery showing. the supplier of the batteries told me that I will need to get the engineers code to reset the system. As the installer is not responding to me what should I do ?


  • #117
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    You shouldn't need the engineer code to reset it. Does the alarm set now that the battery's have been replaced?


  • #118
    Tony Hopkins
    Registered Users Posts: 3 ✭Tony Hopkins


    Hi KoolKid,
    Sorry for the delay in getting back to you as I had a problem getting back into the site. Through reading your previous solutions which were very informative and enabled me locate where the batteries were and change them. The Alarm did set after changing the batteries . the problem I then had was that the keypad was showing a date back in 2012. To access the keypad and change the date I needed the Engineers code and as luck would have it the installer called late this afternoon inserted the Engineers code and and adjusted the date. We are now up and running and thanks to you I know a lot more than i did before about the Security system


  • #119
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    You should have got him to add the correct attributes to your code. The user code should have the rights to change the time & date.


  • #120
    Tony Hopkins
    Registered Users Posts: 3 ✭Tony Hopkins


    Will do ,anyway got the engineering code from him. Once again many thanks


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  • #121
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Your well sorted so.:)


  • #122
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    Tony Hopkins wrote: »
    Will do ,anyway got the engineering code from him. Once again many thanks

    Hope you kept the engineer code.
    Always handy to have ;)

    www.altor.ie



  • #123
    ThisRegard
    Closed Accounts Posts: 27,833 ✭✭✭✭ThisRegard


    Hi guys,

    Another with a battery fault on this alarm. Anyone got any suggestions on where I can pick up a replacement in Dublin ? And is it a simple matter of just unpinning/unclipping the existing one and a straight swap in and out ?

    Couldn't work out the engineers code from the last time I had to add additional sensors but I understand there's no need for it anyway.


  • #124
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    ThisRegard wrote: »
    Hi guys,

    Another with a battery fault on this alarm. Anyone got any suggestions on where I can pick up a replacement in Dublin ? And is it a simple matter of just unpinning/unclipping the existing one and a straight swap in and out ?

    Couldn't work out the engineers code from the last time I had to add additional sensors but I understand there's no need for it anyway.

    Here is a link to the suppliers list. The battery you need is a 12V 7Amp.

    You should not need the engineer code to change the battery.
    Turn off the mains, open the control lid and replace the battery as you have explained. When the alarm goes off your user code will silence.

    www.altor.ie



  • #125
    ThisRegard
    Closed Accounts Posts: 27,833 ✭✭✭✭ThisRegard


    Cheers. With no battery and no mains will the alarm not factory reset?


  • #126
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    ThisRegard wrote: »
    Cheers. With no battery and no mains will the alarm not factory reset?

    Once the JP link is in place it should not default.
    This is located in the center of the board.

    www.altor.ie



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  • #127
    Huggydaddybear
    Registered Users Posts: 35 ✭Huggydaddybear


    Hi - I think I need to replace the battery on the HKC Securewatch system in a flat I have bought - if one of the kind souls here would PM me the manual referred to in the chain above I would be very grateful.

    Thanks in advance

    HDB


  • #128
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    Huggydaddybear wrote: »
    Hi - I think I need to replace the battery on the HKC Securewatch system in a flat I have bought - if one of the kind souls here would PM me the manual referred to in the chain above I would be very grateful.

    Thanks in advance

    HDB

    Sent you that by P.M.
    The battery you need is a 12V 7Amp.

    www.altor.ie



  • #129
    Huggydaddybear
    Registered Users Posts: 35 ✭Huggydaddybear


    Cheers!


  • #130
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    Huggydaddybear wrote: »
    Cheers!

    No problem :)

    Turn off the mains, open the control lid and replace the battery.
    When the alarm goes off your user code will silence it from activating.

    www.altor.ie



  • #131
    ThisRegard
    Closed Accounts Posts: 27,833 ✭✭✭✭ThisRegard


    altor wrote: »
    Here is a link to the suppliers list. The battery you need is a 12V 7Amp.

    You should not need the engineer code to change the battery.
    Turn off the mains, open the control lid and replace the battery as you have explained. When the alarm goes off your user code will silence.

    Just when I went to organise a new one my wife came home yesterday with one she got from a maintenance manager she works with.

    Anyway, the one that was in there was replaced a couple of years ago by the alarm company and its smaller in dimensions and capacity, it's a 12V 2.8Ah battery.

    Am I all right with the12V 7.2Amp one and the engineer skimped on the replacement that time, or is it much of a muchness?


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  • #132
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    ThisRegard wrote: »
    Just when I went to organise a new one my wife came home yesterday with one she got from a maintenance manager she works with.

    Anyway, the one that was in there was replaced a couple of years ago by the alarm company and its smaller in dimensions and capacity, it's a 12V 2.8Ah battery.

    Am I all right with the12V 7.2Amp one and the engineer skimped on the replacement that time, or is it much of a muchness?

    The 2 batteries are 12V which is what the alarm is looking for.
    The difference is the 7Amp one lasts longer in the event of a power outage.

    www.altor.ie



  • #133
    eryter
    Registered Users Posts: 1 ✭eryter


    Hi,

    would someone be so kind to send me the securewatch engineering manual in PM?

    I am new to it and want to understand how it works, and I am also getting a "Ext. Tamper Bell" message which I dont understand!

    Thanks in advance!


  • #134
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    I have PMed you the manual.
    It could be the external bell lid not closed fully or a connection on the bell connection & cable.
    The fault can be bypassed by wiring a 4k7 resistor across bell hold off & tamper return.


  • #135
    JustTheOne
    Closed Accounts Posts: 5,681 ✭✭✭JustTheOne


    KoolKid wrote: »
    I have PMed you the manual.
    It could be the external bell lid not closed fully or a connection on the bell connection & cable.
    The fault can be bypassed by wiring a 4k7 resistor across bell hold off & tamper return.
    Hi koolkid, I would be very grateful if you could pm me the manual too please?


  • #136
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    I have PMed you that.


  • #137
    Antiquo
    Registered Users, Registered Users 2 Posts: 290 ✭✭Antiquo


    Hi guys could someone PM me the installation/engineers manual for the secure watch?

    My folks alarm has a battery fault light on the keypad and they got quoted €145 to fit a new battery.

    Tks


  • #138
    altor
    Registered Users, Registered Users 2 Posts: 11,767 ✭✭✭✭altor


    Antiquo wrote: »
    Hi guys could someone PM me the installation/engineers manual for the secure watch?

    My folks alarm has a battery fault light on the keypad and they got quoted €145 to fit a new battery.

    Tks

    Sent you that by P.M.

    www.altor.ie



  • #139
    carbonodublin
    Registered Users Posts: 1 ✭carbonodublin


    Sorry guys would any of you be able to send me the manual as well, I want to try to replace the battery myself. Cheers


  • #140
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    I have PMed you that manual.


  • #141
    Kevbhoyo
    Registered Users Posts: 6 ✭Kevbhoyo


    Hi there Altor,


    have seen your informative posts - great!

    I'm upgrading my alarm and (I did it last time but there's a few cobwebs...)

    Any chance you could share a wiring diagram for a PIR to a HKC Securewatch 8/12 panel and on how to connect 3 slimline (with reed) sensors in series for 3 windows, and then a single slimline (with reed) for a door?


    thanks

    Kevin


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  • #142
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    I don't have much to hand at the moment as I am mobile.
    This shows the basics of duel wiring.

    https://drive.google.com/file/d/0B6sJTuagSI_iOWRhODkwM2MtZjY3Ny00MjQ0LTgwOGMtYmNhZWY5NGNhNjQ4/view?usp=docslist_api

    For multiple devices series in the tamper and zone and use a spare core to extend the parallel resistor across all zone contacts on all devices.


  • #143
    MichelleIE
    Registered Users Posts: 1 ✭MichelleIE


    Hi,
    I am getting the battery panel fault for a few days now, last night the alarm went off at 4:30am, could the battery have caused this?
    I am going to change the battery today, if the system resets is it possible to reprogram a text dialler yourself?
    Can someone please pm me the manual?
    Appreciate it.


  • #144
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    I will PM you the manual.
    What displayed after you disarmed the alarm this morning? It may be related to the battery.
    Do you have the engineer code to reprogramme the text dialler?


  • #145
    Mouse23
    Registered Users Posts: 1 ✭Mouse23


    Hi could someone be so kind as to forward me the manual,thanks.


  • #146
    Islander1
    Registered Users Posts: 12 ✭Islander1


    Hi there, there is a battery fault displaying on my HKC security watch house alarm. I am being told it will cost €150 to replace it and I would prefer to try it myself first and save some money over the x mass. If the engineers manual was available could some please pm it onto me ? Thanks in advance if you can. Cheers. John. ( I will upload a photo with the fault light in case it's some else you can tell me ?)


  • #147
    Islander1
    Registered Users Posts: 12 ✭Islander1


    KoolKid wrote: »
    I have PMed you the manual.
    It could be the external bell lid not closed fully or a connection on the bell connection & cable.
    The fault can be bypassed by wiring a 4k7 resistor across bell hold off & tamper return.

    Hi KoolKid
    Just posted on the string there, there is a green light on all the time beside the print "fault" it not blinking or any thing. I would like to try fix it myself but only have the user manual. I hope you could pass on the engineers manual, maybe I could trouble shoot it from that ?
    Much Obliged
    John.


  • #148
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    PMed you that manual


  • #149
    noclee
    Registered Users, Registered Users 2 Posts: 141 ✭✭noclee


    Koolkid could you please pm me the manual.
    Also anyone have any idea what would cause the complete htc panel to have no power


  • #150
    Fingleberries
    Registered Users, Registered Users 2 Posts: 3,393 ✭✭✭Fingleberries


    Hi All,

    I, too, am getting the Battery fault message on the alarm panel for the last couple of days. €150-€300 seems a bit steep to have someone come out to do what should be a simple job so I was going to try and tackle it myself.

    Before I do, I was just wondering if the following batteries were the correct ones? (Amazon link), just for reference.

    Also, I have seen in this thread that some had issues that all their zone configurations and alarm codes were reset. Would it be possible to get a copy of the engineer manual in the event that I have to reprogram the alarm?

    Thanks in advance for your help.


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  • #151
    Dubh Geannain
    Registered Users, Registered Users 2 Posts: 3,513 ✭✭✭Dubh Geannain


    Just to add my experience to this thread.

    We moved into a house back in October with a HKC SecureWatch alarm system.

    One day I noticed the battery fault light was lit on the panel. With tonnes of big and mini projects to get through I said I'd get around to it eventually.

    Christmas rolls around and on the night of the 30th I go out for a few drinks with friends. 4 am the alarm (which wasn't armed) starts sounding. Half drunk I run downstairs and try to put in the alarm code but just get the message "comms failure" or something like that so the alarm keep blaring. So I then had to fumble around the house to find my toolkit and climb up to the alarm box to pull the fuse. The alarm box was piping hot to the touch. Got it open anyway and disconnected the battery also while I was at it. It was the transformer that was generating most of the heat.

    Next day I had a proper look and the metal interior had blackened around the transformer which I took out and tested at work. It blew up when I put mains into it again. So I replaced the transformer, with a 20V output one (I expect it was a 24V originally but didn't have a spare lying around maybe someone could confirm the correct voltage though) and a 12V 6Ah battery replaced the 7Ah battery. I also had to replace the fuse which only blew when I reconnected the mains the following day.

    Hearing the prices quoted for a battery replacement I'm glad I went the DIY route with the battery and the transformer.

    Don't leave the battery fault run unchecked for too long.

    PS: What's the easiest way to fix the date?


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