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Brexit Consumer Issues Megathread

  • 15-01-2021 8:59pm
    #1
    L1011
    Registered Users, Registered Users 2 Posts: 69,541 ✭✭✭✭


    There are vast numbers of threads being created for basically the same issues.

    This thread is for all Brexit related Consumer Issues - with the exception of Amazon for which we have a specific thread due to their scale.

    For Online Buying or Courier related queries or problems, please see those forums - and look for an existing thread


«1

Comments

  • #2
    MissShihTzu
    Registered Users, Registered Users 2 Posts: 1,080 ✭✭✭MissShihTzu


    That's fine, but I would think a sub-forum for all Brexit-related issues might be better, rather than trawling through a thread. Just a thought.


  • #3
    L1011
    Registered Users, Registered Users 2 Posts: 69,541 ✭✭✭✭L1011


    MissShihTzu wrote: »
    That's fine, but I would think a sub-forum for all Brexit-related issues might be better, rather than trawling through a thread. Just a thought.

    Forum Requests is here, but I think its been rejected before.


  • #4
    MissShihTzu
    Registered Users, Registered Users 2 Posts: 1,080 ✭✭✭MissShihTzu


    L1011 wrote: »
    Forum Requests is here, but I think its been rejected before.


    Given that this is such a hot topic and will be for some time to come, I would think it's much better to have a sub forum, and cannot understand why it was rejected. Madness. I will make the request.


  • #5
    Chris_5339762
    Registered Users, Registered Users 2 Posts: 5,963 ✭✭✭Chris_5339762


    Actually I think either a forum/megathread for this is a good idea. I'll crosspost here what I put in the closed thread, which I posted just for information purposes really about nearly getting caught out.
    I was ALMOST caught by https://www.marksandspencer.com . On that site, they advertise euro prices and an Irish flag, so you think you are getting the package from a local M&S store. You don't. It arrives with a customs declaration, shipped from the UK.


    VAT, I BELIEVE is correct on my order, they cite a vat adjustment when you order something of medium price. It is quite difficult to search for something less than the VAT limit on M&S, or at least to find something that isn't on sale offer below the VAT threshold (until the July switchover).


    However, if you order, say, 4 dressing gowns at €40 each, they do not charge you a customs deposit like, say, Amazon. This means you could get a nasty surprise when your package comes into the country because you believe you are ordering from an Irish website.


    Anyone got any other examples of websites that you could easily get caught out using now?


  • #6
    Hamsterchops
    Registered Users Posts: 3,278 ✭✭✭Hamsterchops


    Importing from Britain 2021.

    I have identified an item in Cambridge that I want to purchase and have sent here via AddressPal, but is it worth even considering doing this anymore?

    It's about the size & weight of a Skybox, valued at £65 GBP online, not including postage. So last year it was quite straightforward, convert to Euro and pay a few squids to AddressPal when it lands here, and thst was it.

    What happens now, and what extra charges are there now?


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  • #7
    Lux23
    Registered Users, Registered Users 2 Posts: 7,134 ✭✭✭Lux23


    You can do it but you will still have to pay any VAT or duty owed. You just have to work out if that is worth it.


  • #8
    Hamsterchops
    Registered Users Posts: 3,278 ✭✭✭Hamsterchops


    So, just the Irish vat which is added on arrival into this Country.

    Is it 21% VAT?


  • #9
    L1011
    Registered Users, Registered Users 2 Posts: 69,541 ✭✭✭✭L1011


    21% til the end of next month, 23% after unless that cut is extended. There will also be a processing fee which I believe is 3.50 on top of the normal AP fees.

    Second hand and on-sale items seem to frequently be hit with a valuation of new/full price if there isn't an obvious receipt, so be aware of that


  • #10
    mrcheez
    Registered Users, Registered Users 2 Posts: 13,861 ✭✭✭✭mrcheez


    I made a purchase on 1st December from the UK, but I'm getting the item exchanged and it will be arriving in a week or two.

    As the purchase was made pre-Brexit, I'm assuming no customs would be due on the item as it's an exchange rather than a new purchase?


  • #11
    eiei0
    Registered Users, Registered Users 2 Posts: 419 ✭✭eiei0


    Hi All

    Not sure if this is the right place to ask this, but I have some car parts that I need to get refurbished in the UK, What is the Duty/Tax/Vat implication of this,

    They are my own parts so the should have 0 commerical value but are worth a bit if I had to replace them,

    And they need to get back in as well,

    Thanks


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  • #12
    NcdJd
    Closed Accounts Posts: 994 ✭✭✭NcdJd


    eiei0 wrote: »
    Hi All

    Not sure if this is the right place to ask this, but I have some car parts that I need to get refurbished in the UK, What is the Duty/Tax/Vat implication of this,

    They are my own parts so the should have 0 commerical value but are worth a bit if I had to replace them,

    And they need to get back in as well,

    Thanks

    Look up on the revenue's site "temporary export".

    Make sure you get the export clearance MRN number from the carrier if they are a high value as you will need this to give to the clearance agent when being cleared back into the country again.


  • #13
    eiei0
    Registered Users, Registered Users 2 Posts: 419 ✭✭eiei0


    Thanks but I think that is for larger items than I am dealing with,

    These items could fit into a jiffy bag, would be worth 150E max

    Thanks


  • #14
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,008 Mod ✭✭✭✭whiterebel


    The way it used to be done was to give an invoice to the courier for the export leg, and get paperwork back from the shipper stating the repair/refurbishment value, which you may have to pay charges on.You will pay on the return leg freight charge as well. Better off checking with revenue.


  • #15
    nialler1978
    Registered Users Posts: 254 ✭✭nialler1978


    Am in the same boat, it looks like, yes, we will be liable to pay. Orders that were purchased and made in December which have not been fulfilled by the 1st of January for whatever reason are also being charged.


  • #16
    mrcheez
    Registered Users, Registered Users 2 Posts: 13,861 ✭✭✭✭mrcheez


    nialler1978 wrote: »
    Am in the same boat, it looks like, yes, we will be liable to pay. Orders that were purchased and made in December which have not been fulfilled by the 1st of January for whatever reason are also being charged.

    ok thanks... I'll qualify this with the supplier as they were slow getting back to me and initiating the exchange, when it should really have been completed in December

    i.e. I'll ask them to pay for any duty


  • #17
    silver2020
    Registered Users, Registered Users 2 Posts: 2,045 ✭✭✭silver2020


    mrcheez wrote: »
    ok thanks... I'll qualify this with the supplier as they were slow getting back to me and initiating the exchange, when it should really have been completed in December

    i.e. I'll ask them to pay for any duty

    There won't be any duty. So don't ask as they'll tell you the same.

    There may be vat.

    They need to put "replacement goods" on the cn22 form with a value under €22 and that should arrive to you vat free


  • #18
    L1011
    Registered Users, Registered Users 2 Posts: 69,541 ✭✭✭✭L1011


    Merged to megathread


  • #19
    Chris_5339762
    Registered Users, Registered Users 2 Posts: 5,963 ✭✭✭Chris_5339762


    I'm going to send them an email, but M&S customs declarations are, I think, wrong.

    €70 value displayed on the package, but they had the total written as £70. Wrong.

    I didn't pay €70 for the items, they were 20% off, which made the cost about €50. No problem, but if they'd have been worth €160 initially and a discount brought them to €140, and thats what I'd have paid, I'd have been incorrectly hit with customs charges.

    The receipt inside the package was correct, but the customs declarations wasnt.


  • #20
    ebayissues
    Registered Users Posts: 448 ✭✭ebayissues


    Hi,


    I'm buying goods from a UK website amounting to 2.7k pounds including shipping.


    I was told I'd be liable for other customs and VAT? Is this so?


  • #21
    wiz569
    Registered Users, Registered Users 2 Posts: 1,707 ✭✭✭wiz569


    Yes you will pay Irish vat, ask them to remove the UK vat.


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  • #22
    ...Ghost...
    Registered Users, Registered Users 2 Posts: 3,765 ✭✭✭...Ghost...


    Yeah some companies don't have a clue. Make sure the UK VAT is removed before paying.

    Stay Free



  • #23
    Chris_5339762
    Registered Users, Registered Users 2 Posts: 5,963 ✭✭✭Chris_5339762


    You'll also pay customs duty when it enters the country and an administration fee for the courier to process everything.


  • #24
    hammerdub
    Registered Users Posts: 84 ✭✭hammerdub


    Is vat also applied to antiques shipped from the UK. ?


  • #25
    Jim_Hodge
    Registered Users, Registered Users 2 Posts: 11,218 ✭✭✭✭Jim_Hodge


    hammerdub wrote: »
    Is vat also applied to antiques shipped from the UK. ?

    Yes, minimum 13.5%.

    You'll get the exact details on the Revenue website.


  • #26
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    Chris_5339762 wrote: »
    You'll also pay customs duty when it enters the country and an administration fee for the courier to process everything.

    Depends on what the goods are and where they were manufactured.

    If made in the UK, or EU or certain "favoured nations" zero duty will be due.

    But op does need to find out the taric code and country of origin and check what duty rate applies.

    But vat on cost + delivery cost and customs entry fee will definitely be due.


  • #27
    Chris_5339762
    Registered Users, Registered Users 2 Posts: 5,963 ✭✭✭Chris_5339762


    Absolutely... but I think sadly you'll find that getting the Taric code and country of origin is an enormous hassle for the average person to do.


  • #28
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    Chris_5339762 wrote: »
    Absolutely... but I think sadly you'll find that getting the Taric code and country of origin is an enormous hassle for the average person to do.

    For items under €700 and sold to a consumer, a 2.5% duty can be opted for. So that makes it easier for most consumers

    A £2,700 purchase will need full import paperwork and the seller will have the information.


  • #29
    ebayissues
    Registered Users Posts: 448 ✭✭ebayissues


    I am buying from a retiailer so paper work will be provided. Retailer has confirmed no UK VAT will be added. I'm just trying to see how much more it'll cost me i.e 25% of 2,700pounds


  • #30
    Merry Prankster
    Registered Users Posts: 261 ✭✭Merry Prankster


    I've just bought a pair of boots from the U.K. and paid Irish VAT through DPD. Unfortunately, they are too big - if I want to send them back and exchange them, will I have to pay VAT on this pair as well? Cheers.


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  • #31
    Darc19
    Registered Users, Registered Users 2 Posts: 3,817 ✭✭✭Darc19


    ebayissues wrote: »
    I am buying from a retiailer so paper work will be provided. Retailer has confirmed no UK VAT will be added. I'm just trying to see how much more it'll cost me i.e 25% of 2,700pounds

    €50 clearance paperwork, 21% vat on item incl delivery charge.

    Possible duty depending on product and country of origin. If UK made, no duty.


  • #32
    ebayissues
    Registered Users Posts: 448 ✭✭ebayissues


    Darc19 wrote: »
    €50 clearance paperwork, 21% vat on item incl delivery charge.

    Possible duty depending on product and country of origin. If UK made, no duty.


    Thanks, they are bathroom supplies made in UK.



    Jeez 21% is steep.


    Wont be able to stomach any further costs


  • #33
    SVI40
    Registered Users, Registered Users 2 Posts: 667 ✭✭✭SVI40


    I've just had a warranty repair shipped back from GB via UPS. Was purchased in NI 2 years ago. Nice big COD charge of €34.62 on it, which was not collected by the driver, just left it at the door, thankfully.

    I'm now expecting an invoice from them, but if they had read the paper work, it stipulated a warranty repair of £0.00 charge, but had a value of £55.00 for insurance. I've no doubt I'll be passed from Billy to Jack on this one, when I don't pay the expected invoice.


  • #34
    rock22
    Registered Users, Registered Users 2 Posts: 1,650 ✭✭✭rock22


    SVI40 wrote: »
    I've just had a warranty repair shipped back from GB via UPS. Was purchased in NI 2 years ago. Nice big COD charge of €34.62 on it, which was not collected by the driver, just left it at the door, thankfully.

    I'm now expecting an invoice from them, but if they had read the paper work, it stipulated a warranty repair of £0.00 charge, but had a value of £55.00 for insurance. I've no doubt I'll be passed from Billy to Jack on this one, when I don't pay the expected invoice.

    I think you would have needed to declare that when sending it our of the country. Revenue have a section on sending items oue of EU for repair.
    If you didn't make the declarations when sending it then I imagine vat is due.


  • #35
    SVI40
    Registered Users, Registered Users 2 Posts: 667 ✭✭✭SVI40


    rock22 wrote: »
    I think you would have needed to declare that when sending it our of the country. Revenue have a section on sending items oue of EU for repair.
    If you didn't make the declarations when sending it then I imagine vat is due.

    I did try before I send it, but the person in the Post Office had no idea. There is supposed to be a form there for exactly this.

    I have the original receipt, so I'm fine for not paying, but if the courier had actually read the paper work that was included, they would have seen "warranty repair" and the big fat charge of "0.00" on the form.


  • #36
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,008 Mod ✭✭✭✭whiterebel


    SVI40 wrote: »
    I did try before I send it, but the person in the Post Office had no idea. There is supposed to be a form there for exactly this.

    I have the original receipt, so I'm fine for not paying, but if the courier had actually read the paper work that was included, they would have seen "warranty repair" and the big fat charge of "0.00" on the form.

    They also saw a big fat value for insurance, and no paperwork to say it was a return. Everything coming in from outside the EU has to be cleared and VAT paid under a certain value, unless declared as a return after repair. I'd blame An Post rather than the courier. Anyone clearing customs is well aware of people under declaring, putting down as gifts etc.


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  • #37
    rock22
    Registered Users, Registered Users 2 Posts: 1,650 ✭✭✭rock22


    I assume that customs applied the vat amount, not the Courier, who only collect it. There would also be a fee from UPS for that collection which you will have to pay regardless.
    You could contact revenue - there is an appeal process which I think has to done within 30 days


  • #38
    Metroid diorteM
    Registered Users, Registered Users 2 Posts: 303 ✭✭Metroid diorteM


    A quick glance through the related threads on this just puts me off shopping altogether.


  • #39
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,008 Mod ✭✭✭✭whiterebel


    rock22 wrote: »
    I assume that customs applied the vat amount, not the Courier, who only collect it. There would also be a fee from UPS for that collection which you will have to pay regardless.
    You could contact revenue - there is an appeal process which I think has to done within 30 days

    Couriers are authorised by customs to do the customs clearance. They probably just used the value for insurance in the absence of paperwork.


  • #40
    dodzy
    Registered Users, Registered Users 2 Posts: 10,070 ✭✭✭✭dodzy


    Chris_5339762 wrote: »
    Absolutely... but I think sadly you'll find that getting the Taric code and country of origin is an enormous hassle for the average person to do.

    Made ridiculously complex....for a reason.


  • #41
    Amalgam
    Registered Users, Registered Users 2 Posts: 6,026 ✭✭✭Amalgam


    I'd like to buy a media player from cpcireland.farnell.com. Specifically a Vero 4K+ (official OSMC media box)

    https://cpcireland.farnell.com/osmc/osmc-vero4kplus-uk/vero-4k-uhd-media-streaming-box/dp/SC15138#

    €111.87 (€135.36 Inc. VAT)

    I presume cpcireland are Irish VAT registered. I get the feeling the item will be drop shipped from the UK.

    What am I liable for? I know the item is under 150 euro. But am I still exposed to the scam of a handling charge of some sort?


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  • #42
    Jim_Hodge
    Registered Users, Registered Users 2 Posts: 11,218 ✭✭✭✭Jim_Hodge


    Amalgam wrote: »
    I'd like to buy a media player from cpcireland.farnell.com. Specifically a Vero 4K+ (official OSMC media box)

    https://cpcireland.farnell.com/osmc/osmc-vero4kplus-uk/vero-4k-uhd-media-streaming-box/dp/SC15138#

    €111.87 (€135.36 Inc. VAT)

    I presume cpcireland are Irish VAT registered. I get the feeling the item will be drop shipped from the UK.

    What am I liable for? I know the item is under 150 euro. But am I still exposed to the scam of a handling charge of some sort?

    They're charging the Irish VAT rate so should be fine. Delivery charges may be dangerously close to putting it over the €150 limit though.


  • #43
    ebayissues
    Registered Users Posts: 448 ✭✭ebayissues


    What if delivery charges are free or paid by thecompany does one still need to pay delivery charges?


  • #44
    L1011
    Registered Users, Registered Users 2 Posts: 69,541 ✭✭✭✭L1011


    Farnell mostly dispatch from France to Ireland now. Certain items are totally unavailable due to use of air freight.


  • #45
    ebayissues
    Registered Users Posts: 448 ✭✭ebayissues


    ebayissues wrote: »
    What if delivery charges are free or paid by thecompany does one still need to pay delivery charges?


    Anyone?


  • #46
    L1011
    Registered Users, Registered Users 2 Posts: 69,541 ✭✭✭✭L1011


    A valuation for delivery may be added to the calculation. It's better to get an actual amount stated on an invoice.


  • #47
    Donegal Storm
    Registered Users Posts: 2,023 ✭✭✭Donegal Storm


    Hi guys, just wondering if anyone knows what the best course of action is for a company that seemingly won't issue a refund for undelivered products? Like many people I got caught out thinking I was buying from an Irish company only to find it was actually a UK company.

    Long (very long!) story short I bought some stuff totalling several hundred Euro in two separate orders from Viking Direct in January that advertised 1-2 day delivery. 6 weeks later I still have neither order and despite requesting a refund more than 2 weeks ago I still have no money. I also haven't had a single email or communication since ordering to let me know of delays or to confirm cancellation.

    As you can see from the hundreds and hundreds of one star reviews on trustpilot they're essentially operating as criminals in the Irish market at the moment, still advertising 1-2 day delivery, taking everyone's money, not sending anything then not issuing refunds..

    https://ie.trustpilot.com/review/www.vikingdirect.ie

    I've made a complaint to ccpc.ie but just wondering what other options I have to get my money back?


  • #48
    Caranica
    Registered Users, Registered Users 2 Posts: 10,139 ✭✭✭✭Caranica


    Viking are brutal. Get on to their live chat. Even then it will take 14 days to get a refund but you will eventually get it.


  • #49
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,008 Mod ✭✭✭✭whiterebel


    Thats a pity. Viking used to be so good, quick deliveries, good pricing. Brexit has really messed up quite a few good sources like Screwfix, Cross pens and Viking. Currys were always brutal.


  • #50
    Caranica
    Registered Users, Registered Users 2 Posts: 10,139 ✭✭✭✭Caranica


    whiterebel wrote: »
    Thats a pity. Viking used to be so good, quick deliveries, good pricing. Brexit has really messed up quite a few good sources like Screwfix, Cross pens and Viking. Currys were always brutal.

    Viking were mostly brutal before Brexit. They couldn't handle the demand for office furniture and supplies. I ordered a chair that showed as in stock and it took months to arrive.


  • #51
    Donegal Storm
    Registered Users Posts: 2,023 ✭✭✭Donegal Storm


    Caranica wrote: »
    Viking are brutal. Get on to their live chat. Even then it will take 14 days to get a refund but you will eventually get it.

    Already talked to chat as well as multiple calls to their South African call centre who just parrot the 'brexit issues' line and don't offer any solutions. They say 5-14 days for refund but looking at trustpilot people are waiting since January and still haven't got their money back


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