Has anyone managed to Pre Order an iPhone 12 online from Vodafone?

breeno · 23-10-2020 10:28am

These are sold out on Vodafone online. Would a shop have any today or is that wishful thinking?

106racehill · 23-10-2020 11:15am

Dades wrote: »

Postman. Delivered that and something from Amazon about 8:15.

Case won't arrive till Monday. Squeaky bum till then.

Last q did u order urs first day ? Didn’t order mine till 18th ?

atlantean · 23-10-2020 11:31am

scunermac wrote: »

Mine appears to be stuck in the An Post hub. Only reached there last night and the postman has come and gone with no sign of the phone. Won’t be delivered now until Tuesday. Frustrating.

Could be worse....

I never managed to order one — I got pushed around from one advisor to another but still couldn’t order one!

I was told I’d get a call back from sales — it didn’t happen!

At this rate it will be 2021 before I can get one.

atlantean · 23-10-2020 11:34am

breeno wrote: »

These are sold out on Vodafone online. Would a shop have any today or is that wishful thinking?

When I was buying my iPhone XS 256 they didn’t have any online. They rang me to say that they could reserve one in a shop. I was on a bus at the time that was going through Blackrock — they organised for me to get one there. I hopped off the bus and had my phone in no time.

murpho999 · 23-10-2020 11:35am

Dades wrote: »

Postman. Delivered that and something from Amazon about 8:15.

Case won't arrive till Monday. Squeaky bum till then.

No problem. You can test out the new ceramic glass over the weekend anreport back.

Also don't forget Monday's a bank holiday.

Enjoy your new phone.

breeno · 23-10-2020 11:49am

atlantean wrote: »

When I was buying my iPhone XS 256 they didn’t have any online. They rang me to say that they could reserve one in a shop. I was on a bus at the time that was going through Blackrock — they organised for me to get one there. I hopped off the bus and had my phone in no time.

Rang a Vodafone store and they said they're only open for 'emergencies' and new contracts and upgrades are online only for level 5 unfortunately. Will keep trying the site for a few days and see if any come in.

atlantean · 23-10-2020 12:03pm

breeno wrote: »

Rang a Vodafone store and they said they're only open for 'emergencies' and new contracts and upgrades are online only for level 5 unfortunately. Will keep trying the site for a few days and see if any come in.

I thought that might be the case at the moment.

You’d think though that Vodafone would have a working online system though. They have admitted to me via Twitter that there is a problem with their website.

Dades · 23-10-2020 12:31pm

106racehill wrote: »

Last q did u order urs first day ? Didn’t order mine till 18th ?

Ordered last Saturday night I think. I was drinking and so was the Vodafone website it seems.

murpho999 wrote: »

No problem. You can test out the new ceramic glass over the weekend anreport back.

Also don't forget Monday's a bank holiday.

Enjoy your new phone.

Damnit I forgot about the holiday.

LFCFan · 23-10-2020 2:41pm

I ordered on the day the pre orders started and it went through. I tried registering my account online but the 6 digit code never arrived. Did this multiple times and the codes all arrived randomly over the next few days. I then got an email to say my order had been cancelled and to go to a store. I tried ordering again anyway just in case. Same crap again. Took my money both times and then cancelled the order. Went to Carphonewarehouse to pre order last Sunday instead. No sign of those phones arriving either today so I now have €798 waiting to be refunded from Vodafone and another €50 pre order with CPW and not a phone in sight. I hate going back to Vodafone as they are the worse for customer service and their website is a shocking piece of crap but their coverage is by far the best which is more important.

atlantean · 23-10-2020 5:16pm

LFCFan wrote: »

I ordered on the day the pre orders started and it went through. I tried registering my account online but the 6 digit code never arrived. Did this multiple times and the codes all arrived randomly over the next few days. I then got an email to say my order had been cancelled and to go to a store. I tried ordering again anyway just in case. Same crap again. Took my money both times and then cancelled the order. Went to Carphonewarehouse to pre order last Sunday instead. No sign of those phones arriving either today so I now have €798 waiting to be refunded from Vodafone and another €50 pre order with CPW and not a phone in sight. I hate going back to Vodafone as they are the worse for customer service and their website is a shocking piece of crap but their coverage is by far the best which is more important.

That’s an awful lot of money to be owed and still not have a phone!

Their entire online system is a total disaster — it’s not rocket science these days to do online sales.

breeno · 23-10-2020 7:15pm

atlantean wrote: »

That’s an awful lot of money to be owed and still not have a phone!

Their entire online system is a total disaster — it’s not rocket science these days to do online sales.

Got an order in earlier and it's since been cancelled. Raging!

Gregor Samsa · 23-10-2020 7:27pm

I remember similar crap from Vodafone when I was ordering the iPhone 3GS in 2009. Loads of people, myself included, had orders cancelled. Pricing was all over the place on the website. The whole thing was a mess. Sad to see it hasn’t changed in 11 years.

dubmick · 23-10-2020 8:22pm

Called my local vodafone store today. They got one iPhone 12 pro in today. Bizarre.

sharkman · 23-10-2020 8:37pm

Ordered online last Sunday and the phone turned up this morning . 12 Pro

DBK1 · 23-10-2020 10:39pm

I could have upgraded to the 12 for €49 earlier in the week or the Pro for €349 when I checked my online account and I said I’d do it at the weekend. Both €200 more expensive now. Very frustrating!!

Itssoeasy · 23-10-2020 10:57pm

Just checked the Vodafone website and the iPhone12 pro is out of stock. Has there been a high demand for the pro ? That seems strange but the site is also offering €100 off when you switch and not 200 as it had been.

DBK1 · 23-10-2020 11:03pm

Itssoeasy wrote: »

Just checked the Vodafone website and the iPhone12 pro is out of stock. Has there been a high demand for the pro ? That seems strange but the site is also offering €100 off when you switch and not 200 as it had been.

I’ve just been on the Vodafone online chat and queried why it is now €549 for the Pro instead of the €349 it was a few days ago. I’ve been told it was never offered at that price and unless I have a screenshot of the phone at that price then there’s nothing can be done! Did anyone here happen to take a screenshot at them prices?

Itssoeasy · 23-10-2020 11:19pm

DBK1 wrote: »

I’ve just been on the Vodafone online chat and queried why it is now €549 for the Pro instead of the €349 it was a few days ago. I’ve been told it was never offered at that price and unless I have a screenshot of the phone at that price then there’s nothing can be done! Did anyone here happen to take a screenshot at them prices?

I never saw the pro at €349 but maybe it was because the site seemed to have been as mess recently.

DBK1 · 23-10-2020 11:25pm

Itssoeasy wrote: »

I never saw the pro at €349 but maybe it was because the site seemed to have been as mess recently.

For me it was showing the 12 at €49 and the 12 Pro at €349. I should have known it was too good to be true and just ordered it straight away!

Ludikrus · 23-10-2020 11:47pm

scunermac wrote: »

Mine appears to be stuck in the An Post hub. Only reached there last night and the postman has come and gone with no sign of the phone. Won’t be delivered now until Tuesday. Frustrating.

An Post deliver packages on Saturdays, You’ll probably get it tomorrow.

Itssoeasy · 23-10-2020 11:49pm

DBK1 wrote: »

For me it was showing the 12 at €49 and the 12 Pro at €349. I should have known it was too good to be true and just ordered it straight away!

Fair enough I never saw that price on the pro.

Ludikrus · 23-10-2020 11:58pm

atlantean wrote: »

They have admitted to me via Twitter that there is a problem with their website.

I’ve been with them since they came to Ireland (almost 20 years) and every incarnation of their website has been awful. It’s embarrassing that such a major telco cannot bring to market a fit for purpose website for their customers.

scunermac · 24-10-2020 7:52am

Ludikrus wrote: »

An Post deliver packages on Saturdays, You’ll probably get it tomorrow.

Not if you live in the sticks

atlantean · 24-10-2020 9:16am

Ludikrus wrote: »

I’ve been with them since they came to Ireland (almost 20 years) and every incarnation of their website has been awful. It’s embarrassing that such a major telco cannot bring to market a fit for purpose website for their customers.

What I don’t understand is from talking to some of my mates in the UK the Vodafone website there, while not perfect, doesn’t seem to be anywhere near as bad as the one we are stuck with!

They suggested to one person on Twitter to use a different browser because they were experiencing a high volume of traffic!!! What changing a browser will do to fix that I do not know.

This ordering issue has been there for an entire week, I do not believe it is caused by a high volume of traffic for the last seven days trying to order an iPhone.

atlantean · 24-10-2020 9:22am

DBK1 wrote: »

I could have upgraded to the 12 for €49 earlier in the week or the Pro for €349 when I checked my online account and I said I’d do it at the weekend. Both €200 more expensive now. Very frustrating!!

They really do not know what they are doing! I can see them looking for silly money for them once they are back in stock! It’s easy to offer them at pre order at low prices when they just then go and cancel orders placing the customer at the back of the queue.

breeno · 24-10-2020 9:28am

So what's the thinking at the moment? Should I try and order again? Still waiting on my original refund from a cancelled order yesterday.

Did anybody have any success ordering yesterday?

Ludikrus · 24-10-2020 9:33am

The agent who was “helping” me via chat told me to clear my browser cache and then try ordering again with a different browser!! It’s bang your head on the desk stuff. I don’t know how I got one in the end. Two orders were cancelled for no reason. The third one went through and is out for delivery today. Pot luck.

jazzyt · 24-10-2020 11:12am

So the 128gb iPhone 12 I pre-ordered last week just got cancelled today!!
I paid €149.99 for it as an upgrade which appears to be a mistake on Vodafones part as it now costs €349.99 for the same phone. The €200 discount was for new customers only it appears.
When I ordered it,money was taken from my bank account and I received a contract in my “records” section of my online Vodafone account.
Was it cancelled due to stock issues or because they charged the wrong price which was their fault??
Would I not be entitled to demand the phone at the advertised price as it was paid for and I received a contract? The contract states the one off purchase price of €349.99 with the discount of €200.
Where would I stand on this? Am I wasting my time fighting it or would I be legally entitled to receive the goods at the advertised price?
Very frustrating if they are out of stock now and i have to get in the queue again because of their incompetence to sell their own products!!

atlantean · 24-10-2020 1:23pm

jazzyt wrote: »

So the 128gb iPhone 12 I pre-ordered last week just got cancelled today!!
I paid €149.99 for it as an upgrade which appears to be a mistake on Vodafones part as it now costs €349.99 for the same phone. The €200 discount was for new customers only it appears.
When I ordered it,money was taken from my bank account and I received a contract in my “records” section of my online Vodafone account.
Was it cancelled due to stock issues or because they charged the wrong price which was their fault??
Would I not be entitled to demand the phone at the advertised price as it was paid for and I received a contract? The contract states the one off purchase price of €349.99 with the discount of €200.
Where would I stand on this? Am I wasting my time fighting it or would I be legally entitled to receive the goods at the advertised price?
Very frustrating if they are out of stock now and i have to get in the queue again because of their incompetence to sell their own products!!

I’d definitely get on to consumer rights about that!

AFAIK a vendor has to sell you the item that it’s advertised at, and in this case they actually took the money from you so I’m sure you have a case. It’s nothing else I would definitely threaten Vodafone with taking that further once you have a copy of the records.

If they accredited your money than the deal is done! You’ve entered a contract with them.

Gregor Samsa · 24-10-2020 2:36pm

atlantean wrote: »

I’d definitely get on to consumer rights about that!

AFAIK a vendor has to sell you the item that it’s advertised at, and in this case they actually took the money from you so I’m sure you have a case. It’s nothing else I would definitely threaten Vodafone with taking that further once you have a copy of the records.

If they accredited your money than the deal is done! You’ve entered a contract with them.

It’s not that simple. In the case of a genuine mistake, they don’t have to honour pricing even after taking the order and the money, as they can legally argue that the contract is defective. You’d have to go to court to fight it, and they’d have a fair bit of wiggle room.

https://www.eccireland.ie/ecc-ireland-pricing-error-rights/

They’ve also specifically covered this in their online store T&Cs that you agree to when you make a purchase

3. Mistakes in Pricing:Our site contains a large number of Goods. It is always possible that, despite our best efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Good at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable, we do not have to provide the Good to you at the incorrect (lower) price.

https://n.vodafone.ie/terms/shop.html

Now, it seems that they weren’t contacting people and offering them the goods for the correct price before cancelling the orders - but elsewhere in the T&Cs they reserve the right to refuse any order for any “legitimate reason”. So the best you could legally hope for is that they should offer to sell you the phone at the correct price - which wouldn’t be much of a victory.

breeno · 24-10-2020 6:29pm

Took the plunge and ordered again. Hoping this one works or I'll hold off until shops are back open or another network does a decent deal. Might well see something off them on a contract around Black Friday.

breeno · 25-10-2020 2:30pm

breeno wrote: »

Took the plunge and ordered again. Hoping this one works or I'll hold off until shops are back open or another network does a decent deal. Might well see something off them on a contract around Black Friday.

Well that was a waste of time! Cancelled as well. Time to look at other more competent networks.

atlantean · 25-10-2020 2:46pm

breeno wrote: »

Well that was a waste of time! Cancelled as well. Time to look at other more competent networks.

It looks like you’d have better luck in the lotto than ordering off Vodafone.

maneno · 27-10-2020 11:45am

anyone got the anpost reference for tracking from vodafone without the letters? only the 9 numbers? customer service arent helping

Kaleb2015 · 27-10-2020 12:13pm

maneno wrote: »

anyone got the anpost reference for tracking from vodafone without the letters? only the 9 numbers? customer service arent helping

You can put that number into the tracking window with an post. Mine is showing that it’s in Dublin parcel hub since the 22nd and hasn’t moved since. You wouldn’t mind letting me know if yours shows the same?

maneno · 27-10-2020 2:07pm

Kaleb2015 wrote: »

You can put that number into the tracking window with an post. Mine is showing that it’s in Dublin parcel hub since the 22nd and hasn’t moved since. You wouldn’t mind letting me know if yours shows the same?

I have but anpost is not recognizing the number? When I look at the FAQs it says there has to be 2 letters at the beginning and 2 letters at the end? Was onto Vodafone yesterday and they say that’s the correct reference number so not sure what’s going on.

maneno · 27-10-2020 2:13pm

Kaleb2015 wrote: »

You can put that number into the tracking window with an post. Mine is showing that it’s in Dublin parcel hub since the 22nd and hasn’t moved since. You wouldn’t mind letting me know if yours shows the same?

This is what I get when I input the reference

maneno · 27-10-2020 2:19pm

Kaleb2015 wrote: »

You can put that number into the tracking window with an post. Mine is showing that it’s in Dublin parcel hub since the 22nd and hasn’t moved since. You wouldn’t mind letting me know if yours shows the same?

This is what I get when I input the reference

Kaleb2015 · 27-10-2020 3:33pm

maneno wrote: »

This is what I get when I input the reference

I wonder then if they cancelled your order. Lots of people giving out about that happening

maneno · 27-10-2020 3:35pm

Kaleb2015 wrote: »

I wonder then if they cancelled your order. Lots of people giving out about that happening

oh dear, its such a mess, will wait and see if there will e any change tomorrow

maneno · 27-10-2020 3:45pm

Kaleb2015 wrote: »

You can put that number into the tracking window with an post. Mine is showing that it’s in Dublin parcel hub since the 22nd and hasn’t moved since. You wouldn’t mind letting me know if yours shows the same?

just wondering if your an post reference only had numbers as well?

Kaleb2015 · 27-10-2020 3:54pm

maneno wrote: »

just wondering if your an post reference only had numbers as well?

Yeah, it’s just a 10 digit number. Same number on the shipping order id and tracking.

maneno · 27-10-2020 3:59pm

Kaleb2015 wrote: »

Yeah, it’s just a 10 digit number. Same number on the shipping order id and tracking.

and you managed to track it on the an post box? theres hope yet for me so

Kaleb2015 · 27-10-2020 4:31pm

maneno wrote: »

and you managed to track it on the an post box? theres hope yet for me so

I did. It showed up on the anpost website on the 23rd.

breeno · 27-10-2020 5:13pm

For anybody who had orders cancelled did it take long for the charge to be refunded back to your card?

grizzly · 27-10-2020 5:46pm

I ordered on Friday. Still says pending on the card.

Darren 83 · 28-10-2020 7:10am

I received my money back about a week later after they cancelled twice on me.

I received a direct debit letter from them making sure my details are correct? After they cancelled my orders?

grizzly · 28-10-2020 11:45am

Darren 83 wrote: »

I received my money back about a week later after they cancelled twice on me.

I received a direct debit letter from them making sure my details are correct? After they cancelled my orders?

How were you notified that it was cancelled?

Darren 83 · 28-10-2020 11:47am

grizzly wrote: »

How were you notified that it was cancelled?

Via email

maneno · 28-10-2020 2:31pm

Kaleb2015 wrote: »

You can put that number into the tracking window with an post. Mine is showing that it’s in Dublin parcel hub since the 22nd and hasn’t moved since. You wouldn’t mind letting me know if yours shows the same?

Just an update that phone got delivered today, hope you get yours

Has anyone managed to Pre Order an iPhone 12 online from Vodafone?

Comments