Has anyone managed to Pre Order an iPhone 12 online from Vodafone?

I remember similar crap from Vodafone when I was ordering the iPhone 3GS in 2009. Loads of people, myself included, had orders cancelled. Pricing was all over the place on the website. The whole thing was a mess. Sad to see it hasn’t changed in 11 years.

Just checked the Vodafone website and the iPhone12 pro is out of stock. Has there been a high demand for the pro ? That seems strange but the site is also offering €100 off when you switch and not 200 as it had been.

DBK1 wrote: »

I’ve just been on the Vodafone online chat and queried why it is now €549 for the Pro instead of the €349 it was a few days ago. I’ve been told it was never offered at that price and unless I have a screenshot of the phone at that price then there’s nothing can be done! Did anyone here happen to take a screenshot at them prices?

I never saw the pro at €349 but maybe it was because the site seemed to have been as mess recently.

scunermac wrote: »

Mine appears to be stuck in the An Post hub. Only reached there last night and the postman has come and gone with no sign of the phone. Won’t be delivered now until Tuesday. Frustrating.

An Post deliver packages on Saturdays, You’ll probably get it tomorrow.

atlantean wrote: »

They have admitted to me via Twitter that there is a problem with their website.

I’ve been with them since they came to Ireland (almost 20 years) and every incarnation of their website has been awful. It’s embarrassing that such a major telco cannot bring to market a fit for purpose website for their customers.

So what's the thinking at the moment? Should I try and order again? Still waiting on my original refund from a cancelled order yesterday.

Did anybody have any success ordering yesterday?

So the 128gb iPhone 12 I pre-ordered last week just got cancelled today!!
I paid €149.99 for it as an upgrade which appears to be a mistake on Vodafones part as it now costs €349.99 for the same phone. The €200 discount was for new customers only it appears.
When I ordered it,money was taken from my bank account and I received a contract in my “records” section of my online Vodafone account.
Was it cancelled due to stock issues or because they charged the wrong price which was their fault??
Would I not be entitled to demand the phone at the advertised price as it was paid for and I received a contract? The contract states the one off purchase price of €349.99 with the discount of €200.
Where would I stand on this? Am I wasting my time fighting it or would I be legally entitled to receive the goods at the advertised price?
Very frustrating if they are out of stock now and i have to get in the queue again because of their incompetence to sell their own products!!

atlantean wrote: »

I’d definitely get on to consumer rights about that!

AFAIK a vendor has to sell you the item that it’s advertised at, and in this case they actually took the money from you so I’m sure you have a case. It’s nothing else I would definitely threaten Vodafone with taking that further once you have a copy of the records.

If they accredited your money than the deal is done! You’ve entered a contract with them.

It’s not that simple. In the case of a genuine mistake, they don’t have to honour pricing even after taking the order and the money, as they can legally argue that the contract is defective. You’d have to go to court to fight it, and they’d have a fair bit of wiggle room.

https://www.eccireland.ie/ecc-ireland-pricing-error-rights/

They’ve also specifically covered this in their online store T&Cs that you agree to when you make a purchase

3. Mistakes in Pricing:Our site contains a large number of Goods. It is always possible that, despite our best efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Good at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable, we do not have to provide the Good to you at the incorrect (lower) price.

https://n.vodafone.ie/terms/shop.html

Now, it seems that they weren’t contacting people and offering them the goods for the correct price before cancelling the orders - but elsewhere in the T&Cs they reserve the right to refuse any order for any “legitimate reason”. So the best you could legally hope for is that they should offer to sell you the phone at the correct price - which wouldn’t be much of a victory.

breeno wrote: »

Took the plunge and ordered again. Hoping this one works or I'll hold off until shops are back open or another network does a decent deal. Might well see something off them on a contract around Black Friday.

Well that was a waste of time! Cancelled as well. Time to look at other more competent networks.

anyone got the anpost reference for tracking from vodafone without the letters? only the 9 numbers? customer service arent helping

Kaleb2015 wrote: »

You can put that number into the tracking window with an post. Mine is showing that it’s in Dublin parcel hub since the 22nd and hasn’t moved since. You wouldn’t mind letting me know if yours shows the same?

I have but anpost is not recognizing the number? When I look at the FAQs it says there has to be 2 letters at the beginning and 2 letters at the end? Was onto Vodafone yesterday and they say that’s the correct reference number so not sure what’s going on.

Kaleb2015 wrote: »

You can put that number into the tracking window with an post. Mine is showing that it’s in Dublin parcel hub since the 22nd and hasn’t moved since. You wouldn’t mind letting me know if yours shows the same?

This is what I get when I input the reference

Kaleb2015 wrote: »

I wonder then if they cancelled your order. Lots of people giving out about that happening

oh dear, its such a mess, will wait and see if there will e any change tomorrow