Cancel sky

JTMan · 14-10-2020 8:40pm

Denisef86 wrote: »

I boxed and returned my equipment, then received an email from Sky saying I would be charged if I didn't return ASAP. Forwarded them proof of postage and screenshot of An Post tracking showing delivered and heard nothing for weeks. Just checked my bank and have been charged €130 with no warning or response to my last email. They make it impossible to contact them Tried various numbers which only gave options to pay a bill or get technical support and then hung up even though I said issue not resolved.

Contact your bank and request that they reverse the €130.

Then block the Sky DD.

dulpit · 15-10-2020 1:37pm

JTMan wrote: »

Contact your bank and request that they reverse the €130.

Then block the Sky DD.

100% don't do this.

Morrisp · 15-10-2020 1:41pm

dulpit wrote: »

100% don't do this.

Why ? this right think do .

You work sky ?

dulpit · 15-10-2020 1:43pm

Morrisp wrote: »

Why ? this right think do .

You work sky ?

No, but doing things like that is not a good way to go about sorting out issues. Liaise with them, get them to sort it properly.

Thoie · 15-10-2020 1:57pm

dulpit wrote: »

100% don't do this.

Morrisp wrote: »

Why ? this right think do .

You work sky ?

Starting chargeback proceedings is fine, but stopping a DD just leads to hassle - the company (Sky in this case) can just keep applying for it as a "trusted" provider.

Step 1 would always be liaise with the provider (Sky) and get them to sort it from their end
Step 2 would be to initiate a chargeback if they're not responding (your bank will need details of what you've done to try resolve the issue, so keep track of every date/time you tried to contact the provider, and what they said).

muffler · 15-10-2020 3:20pm

JTMan wrote: »

Contact your bank and request that they reverse the €130.

Then block the Sky DD.

Terrible advice

JTMan · 15-10-2020 6:02pm

dulpit wrote: »

Liaise with them, get them to sort it properly.

According to the post by Denisef86, the poster has made multiple efforts to sort this with Sky already with no avail.

I agree that chargebacks, and DD blocking, should not be the first port of call but chargebacks are there to protect the consumer when retailers cannot be contacted or are acting unreasonable. Chargebacks have a time and place.

Morrisp · 15-10-2020 6:22pm

dulpit wrote: »

No, but doing things like that is not a good way to go about sorting out issues. Liaise with them, get them to sort it properly.

They have already

tmabr · 15-10-2020 6:53pm

Have you ever tried to liaise with sky.?
Cancel dd, only way to get them to call u

krattapopov · 16-10-2020 12:38pm

So I cancelled my sky and broadband via phone on the 5th of Oct. Been a customer for 6 years. Broadband has just crapped itself last few months and Sky didn't seem bothered to try and fix it. TV package has always been quality... I'm now waiting for a call back, hopefully, from their team about staying on -> how long do they take to make this call?!

dulpit · 16-10-2020 1:43pm

krattapopov wrote: »

So I cancelled my sky and broadband via phone on the 5th of Oct. Been a customer for 6 years. Broadband has just crapped itself last few months and Sky didn't seem bothered to try and fix it. TV package has always been quality... I'm now waiting for a call back, hopefully, from their team about staying on -> how long do they take to make this call?!

Check your account online, you will likely have an offer there for you.

I cancelled ages ago, I had offer online immediately. It was after the service switched off that they started calling me.

krattapopov · 16-10-2020 1:58pm

Cheers dulpit, I've no offers online sadly - will hold out for the call!

Newport81 · 26-11-2020 1:57pm

cancelled sky a few days ago as they wouldn't give me a good deal, they seem to have accepted the cancellation and sent me an email to confirm. will they still phone and offer before cancellation expires? due to be cut off on xmas day which wouldn't be ideal.

Thoie · 26-11-2020 2:22pm

Newport81 wrote: »

cancelled sky a few days ago as they wouldn't give me a good deal, they seem to have accepted the cancellation and sent me an email to confirm. will they still phone and offer before cancellation expires? due to be cut off on xmas day which wouldn't be ideal.

They didn't with me. Once I'd cancelled, that was it. They sent packaging for me to return their equipment to them. If you have "normal" recordings on the box they'll still work until you return the equipment, so you could prerecord a few bits to last you over Christmas Day/Stephen's Day? I'm not sure if you've recorded from premium channels if they'd still work.

swoofer · 26-11-2020 2:36pm

Newport did you cancel by phone or email? And sky know its xmas a bad time to cancel. You can always ring back just before and sign up for a month ie cancel your cancellation.

A good deal !! How much were you paying and was it already a deal?

Gooser14 · 26-11-2020 3:39pm

Newport81 wrote:

cancelled sky a few days ago as they wouldn't give me a good deal, they seem to have accepted the cancellation and sent me an email to confirm. will they still phone and offer before cancellation expires? due to be cut off on xmas day which wouldn't be ideal.

Check your Sky account on the TV for any deals they might be offering you.

krattapopov · 27-11-2020 11:39am

Gooser14 wrote: »

Check your Sky account on the TV for any deals they might be offering you.

I got a text after about 2 weeks offering me a 35% discount. HOLD!!!

Newport81 · 27-11-2020 12:58pm

krattapopov wrote: »

I got a text after about 2 weeks offering me a 35% discount. HOLD!!!

Lol cheers will do

celt262 · 27-11-2020 1:03pm

For anyone that is having problems getting through to SKY i had issues recently with broadband and couldn't get through the Irish numbers were directing me towards online and texting me links.

What i did was ring the English call Centre and they then put me through but just we careful as the second call i made the guy told me that there was a 38 minute call on my bill (landline) for ringing a UK number. When i told him it was Sky he crediting off my bill.

dedaw · 27-11-2020 3:41pm

For anyone trying to cancel and failing to speak to someone.
I used the My Sky app, in there somewhere (can't exactly remember) is the option for a callback/or request to cancel. They will phone you within 48 hours.

Don't miss that call!!

I got the call, spoke to a real life person, explained our reasons for leaving (don't use it, kids only watch Netflix, Saorview will do us....and we are moving. That was the clincher!) We actually did move!
Call took less than 5 minutes.

CiDeRmAn · 23-09-2021 12:34pm

I've been trying to get out of my Sky contract for the last few days, can't get through, no option on the website or app that I can see, obviously it is a ploy, to hang onto unhappy customers for as long as possible, I imagine the folk who designed their website and app cut their teeth designing for Ryanair!

Apothic_Red · 26-01-2022 1:14pm

I've been on hold for 30 mins to cancellations & still no pickup.

In that time I typed the 31 day cancellation e-mail & hit send.

My next bill comes out tomorrow, 27th of Jan with a further bill on the 26th of Feb which is still inside the 31 days.

What would happen if I just cancel by DD after tomorrows billing comes out ?

antimatterx · 26-01-2022 2:36pm

https://www.boards.ie/discussion/comment/118534813#Comment_118534813

Use Facebook messenger

Apothic_Red · 25-05-2022 4:19pm

Cancelling the DD was the only way I got through to them in the end.

I tried ringing but was constantly on hold so I emailed mysky@sky.ie with my notice to cancel as of that date. I received an automated email reply & was told they would be in contact but they never did.

I paid the next month in full then once the 31 days were up I camcelled the DD through the banking app on my phone. I also sent them an emailing confirming the cancelled DD. Once again I received an automated email reply & was told they would be in contact but they never did.

The following month they went into take the payment & contacted me by automated email when refused. I sent back screencaps of the previous correspondance.

Then I recieved an email confirming a fine for late payment.

Then I recieved a "sorry to see you go" email with a link to an exit survey, which I undertook.

About a month later I received a 10 day warning to pay the outstanding bill or risk debt collectors. Once again I sent back screencaps of the previous correspondance but heard nothing back.

Then, about a week ago I received emails from the debt collection agency looking to set up a payment plan. I banged them off the same sequence of screencaps & asked to speak to a human for probably the first time in this whole sequence.

I got an automated response requesting my, DOB, mobile number, home phone number, address, eircode etc. Obviously I never engaged with any of that.

Then out of the blue this morning I get an email to say they they are "no longer dealing" with the case, it's been returned to Sky.

So I'm guessing it's done, I'm not expecting to hear anything back but all that messing took up 5 months & a few hours of my time.

So if you go down the cancel DD route remember to keep all your emails & responses.

golfholden · 21-09-2022 3:55pm

The number to call is 0818 719 819.

Don't try the online methods e.g WhatsApp as they will drain the life out of you. I was on WhatsApp for 4 hours!! Agent must have had 50 customers on the go at the same time

big_drive · 20-12-2023 3:10pm

What's the best and handiest way to cancel at moment?

I've just got Eir tv instead and need to cancel

Nigzcurran · 20-12-2023 10:42pm

https://www.boards.ie/discussion/comment/121518280#Comment_121518280

Ring that phone number in the previous post, you'll speak to someone here in Ireland and they seem decent to deal with so far in my limited experience