Eir to charge customers €5.99 per month

Silent Running · 25-02-2020 10:03am

catrat12 wrote: »

Sneaky snakes charged me on this months bill for amazon prime even though I have it free for 12 months

Just be alert

Are you sure it isn't charged, then removed in the discounts section?

mneylon · 25-02-2020 12:54pm

FreshCoffee wrote: »

Hi mneylon, I assume you work for Blacknight?

You say "Our basic email only comes with 3, but you can upgrade". However you didn't give any further upgrade information?

The only "upgrade" I can find on your website is a link on your "Email Only Hosting" page that says: "Need more? View our business email plans" which brings me to a page titled "Collaborate with your Office 365 online". This page has per user pricing starting at €4.20 per user / month. So for eg a family of 5 it would cost €252+VAT a year.

So for someone looking for more than 3 mailboxes for eg a family is there a cost effective upgrade I've missed on your site?

Thanks.

I can't overtly promote our services on Boards.ie as I'll get smacked around by the moderators

First off - the service Eir is going to start charging for is a single mailbox, which is why we've talked about our email only plan, which is a good replacement.
We offer a wide variety of email hosting options and in most cases you can add mailboxes or other services. More details over on https://www.blacknight.com/email/

Michele - and yes I'm connected to Blacknight, as I'm the founder and CEO

FreshCoffee · 25-02-2020 4:04pm

mneylon wrote: »

I can't overtly promote our services on Boards.ie as I'll get smacked around by the moderators

First off - the service Eir is going to start charging for is a single mailbox, which is why we've talked about our email only plan, which is a good replacement.
We offer a wide variety of email hosting options and in most cases you can add mailboxes or other services. More details over on https://www.blacknight.com/email/

Michele - and yes I'm connected to Blacknight, as I'm the founder and CEO

Sorry Michele, I don't frequent this group so I had no idea who you were. I originally posted here in the hope others might have identified different offerings to yours with more 'reasonably prices' mailbox offerings and would jump in and offer suggestions. I didn't mean to 'encourage' you to promote your offerings against the group charter.

I understand your point that as eir is going to impose a significant charge for a single mailbox your offering of 3 mailboxes is very reasonably priced in that context for someone like a sole trader or indeed anyone who doesn't need more than 3 mailboxes. However my point was that as people/families I know have a lot more than 3 'free' mailboxes (including mine) then they will need and look for the most reasonably priced alternative. So people like me will look for a similar offering to yours but say for eg perhaps 10 mailboxes. When I look at your link above it's a huge jump in cost and services (including paying for website hosting I don't need) if I just want to add a few more mailboxes (am I misreading it?).

Thanks anyway, I'll keep looking.

Gael23 · 25-02-2020 4:06pm

When is the charge coming in from Eir? I don’t have broadband with them

Stratvs · 25-02-2020 4:11pm

Gael23 wrote: »

When is the charge coming in from Eir? I don’t have broadband with them

31/03/2020. Apparently then after 60 days if you haven't set up a payment method they'll shut the mailbox down.

vinby · 25-02-2020 10:49pm

It is not clear from the eir notification email if the €5.99 charge is per Account or per email address ?
i.e. I have 1 eir broadband A/C which is linked to 2 eircom email addresses.

Is it 1 x €5.99 or 2 x €5.99 ?

The eir notification email came to my main email address only, the email address that was set up first.

Fogmatic · 26-02-2020 6:33pm

Re Motor Tax Online; I found out what the form is (in a rather roundabout way!).

When I emailed them at the address under Contact Us, and received their auto reply (supplying links that didn't apply), I replied to it saying basically 'Thanks, but it's my email address I want to change'. I got a reply to that, telling me what to do, and my email is now updated (and then my husband's done quickly and simply). I'd wondered why I got a real reply when there were others who hadn't, but noticed somewhere down the line that the email address their replies were from is slightly different from the one under the Contact Us link, so maybe that explains it.

Anyway, the thing to do is to first email them via the 'Contact us' link. No need to go into much detail at this stage (in fact I don't know if it matters what you say), as it's just to get their auto reply. Reply to that asking them to update your email address, and give (as on the registration cert) the vehicle registration number, your name and postal address, and the old and new email addresses.

I only noticed by chance a few hours ago that if you scroll far enough down the auto reply, it tells you to do exactly that! (Hence Husband's speedy update). I guess the top section saves them having to tell people what's in plain sight on the website, but I'd assumed the stuff right at the bottom would just be standard small print re data policies etc.

greasepalm · 26-02-2020 9:47pm

banchang wrote: »

29,540 messages back to 2018, but as I said, I've had this address since the start (early 2000s?).

What icon are you changing ? I have changed the sort/group (under the 'View' dropdown at top right)to ascending & it starts in 2018.

All that does is change the view of mails which are there - I'm wondering where all my pre-2018 mails are ?

I changed the received icon triangle which changed from my newest emails today to my oldest ones and now left with 1 mail as gmail has now received them

greasepalm · 26-02-2020 9:50pm

vinby wrote: »

It is not clear from the eir notification email if the €5.99 charge is per Account or per email address ?
i.e. I have 1 eir broadband A/C which is linked to 2 eircom email addresses.

Is it 1 x €5.99 or 2 x €5.99 ?

The eir notification email came to my main email address only, the email address that was set up first.

Per account i would say and per month.:eek::eek::eek:

Fogmatic · 26-02-2020 10:45pm

Yes, per email address. Though it is also per that meaning of 'account'. (As opposed to per bill-payer). And per week. Maybe it doesn't sound much per week, but over a year it would have been nearly as much as my car insurance, which is already a stretch for me. (And repeat for Spouse, so it's bye-bye nice little 5-letter name!).

paulboland · 27-02-2020 1:49am

I still not got the email notice from Eir about the changes happening to eircom email address from March 31st

I used Eir Webmail on a few occasions and I can still login into eir website webmail to access my emails but mostly been using POP3 setup on mobile phones and email software like outlook/thunderbird etc

A lot of those that have a active eircom email address originally was Indigo Internet customers from 1995
Telecom Eircom took over Indigo Internet in 1998 and changed these Indigo Internet email address to eircom email address In 1998

Most not had the need to use eir webmail website to access emails and lot have never used it at all but still have an active eircom email address using POP3 setup

There is over 16,000 Indigo Internet email accounts who had their email address changed to eircom.net address in 1998

From what I have seen so far talking to a good few who had eircom email address since then most have not been sent the email from eir

There will be lot who still use eircom email address not aware what's going to happen after March 31st and suddenly find they not receiving emails anymore.

Eir had ignored so far my reminder about the the number of eircom email address affected

Eir replied to me on Twitter all customers got sent the email on February 4th but that's not correct as thousands of eircom email address users not been contacted

Eir need email every single eircom email address no matter how big of a number of users are affected
All need to be informed what's happening and given the option to accept paying or not
Eir should not ignore these eircom email users and be left with their email address deleted due to not been informed what going to happen.

There is a lot who dont use Eir Webmail as they not had reason to use it but still have a active eircom email address and access their emails using different setup and due to never using eir webmail website to acces their emails dont have access to webmail
I know of a good few when they tried to login on eir webmail website they dont have access but still have a active eircom email address.

Yes eir can decide to start charging for use of a eircom email address or even do away with completely but all affected should be contacted

Informing some news outlets of change is not informing all affected email users as a lot might not be aware of the changes happening

One of my friends who still has a active eircom email address and still receives emails using eircom email address but does not use webmail to access his emails when he contacted eir they was not even aware he still had an active eircom email address and told him his email address was not listed on their system how many others out there like that.

Hotblack Desiato · 27-02-2020 3:47am

I never got the email from Eir. I have had an eircom.net email address since 1999 or 2000, it wasn't from an Indigo account.

paulboland · 27-02-2020 4:01am

Hotblack Desiato wrote: »

I never got the email from Eir. I have had an eircom.net email address since 1999 or 2000, it wasn't from an Indigo account.

There is a lot not been sent the Email

A lot still use eircom email address its thousands of users

Do you have access to Eir Webmail on their website as a lot dont if they not logged in past 2 years

Those that have access to Webmail on Eir Website apparently will be redirected from March 31st to choose to setup payment option

Problem I can see is what about those at the moment who dont have access to Eir Webmail if they try to login in from March 31st will they be redirected to payment page.

I'm not sure if Eir are even aware about the number of actual Eircom Email users that are affected by this change considering they dont have listed on their system some of these email address

I told Eir a few times a lot of eircom email users not got the email but they repeated all was sent the email on February 4th

What about those that never used webmail on eir website and not got the email

fritzelly · 27-02-2020 4:17am

Hotblack Desiato wrote: »

I never got the email from Eir. I have had an eircom.net email address since 1999 or 2000, it wasn't from an Indigo account.

Friend had to log in to the online portal to see the email in the spam folder - go figure
At 6 euro a pop it pretty much says we don't want you. I only pay a little bit more than that for a dedicated VPS service with massive bandwidth and decent storage

worded · 27-02-2020 5:02am

On a philosophical note ......

Better to have had a @eircom.net address and lost than never to have emailed at all

A little part of me is dieting

paulboland · 27-02-2020 6:02am

fritzelly wrote: »

Friend had to log in to the online portal to see the email in the spam folder - go figure
At 6 euro a pop it pretty much says we don't want you. I only pay a little bit more than that for a dedicated VPS service with massive bandwidth and decent storage

If most ended up in eir spam folder email sent on February 4th the email would be auto deleted by now

Eir Website
The emails in the spam folder will be stored for 21 days after which they will be automatically deleted.

Wibbs · 27-02-2020 9:57am

Well I've had an email address with eircom going right back(mid 90's) and have been with eir/eircom as a provider for donkey's years and have still not received the email from the gouging **** informing me of this change.

I only found out about this nonsense this very morning reading this helpful thread and I only looked for this thread because my eircom account is for some reason refusing to log on since last night, telling me my account deets are wrong(through both email clients and their joke of a webmail).

I'd echo what others have said, IE what the hell are they "thinking"? I for one will be moving my custom from Eir entirely and will be suggesting same to everyone I know and deal with and there would be a fair number that would ask for and take my advice on something like this.

DaveHD · 27-02-2020 12:53pm

My notification went into the spam/junk folder

"Apt"

Hotblack Desiato · 27-02-2020 2:02pm

paulboland wrote: »

Do you have access to Eir Webmail on their website as a lot dont if they not logged in past 2 years

Yes, I used it successfully to send a couple of unsubscribe messages last week, as my email client is now set up to send from my new address only. I would very rarely use webmail though, but until a few weeks ago the eircom.net address was what I used for everything online.

Fogmatic · 27-02-2020 4:53pm

Re all eir customers supposedly being emailed about it, I think eir used 'customers' in the sense of people who are paying them for something, but without making that clear. Typical of their slippery language (not that all their paying customers got the email anyway, apparently).

I'm the tech user in this house, but heard about this eircom.net event from my husband, who heard it down the pub, due to someone spotting a newspaper item about it.

He only just missed being unceremoniously booted out of his eircom.net email a few years back, when they 'announced' that those accounts would be removed if 'inactive' for a certain period.

I'd only heard about that one because a forum topic here caught my eye on the way to something else, and by the time I'd got Eircom/eir to define 'inactive', 'account' and 'accessing your eircom.net account', it was the 11th hour. Think it took 3 weeks of going round in circles just to find out if using a 3rd-party webmail viewer counted as 'access' (no), and then to find out whether just logging in and out of eir webmail counted as accessing it. (Can't remember - headache threatening already! And that was only his email; mine was ok as I'd recently been direct to webmail, to diagnose sonething else. And eir still had a forum then).

I know eir didn't have to let us keep the old addresses, and that their people on the public frontline do all they're equipped to - it's the vague language of the company policies I find so annoying.

Probably exacerbated by having wasted over a year of time and headbanging once on an official Eircom complaint. The vagueness caused delays all the way through, then only when it was next step Comreg did they deliver the fatal blow, with a legal point that even my very helpful ISP tech guy wasn't aware of, and that they could have told us to start with.

Give me the small print of a regular business contract any time! (Our work was running a series of small businessess including building, where even the humblest Small Works Contract included definitions of the words used in the spec).

greasepalm · 27-02-2020 6:51pm

Out of 3 accounts i only got 1 notification.

Wibbs · 27-02-2020 7:30pm

My eircom account has been down for a day now, says username/password not recognised, go to their webmail "service" and it logs in but shows nothing. Looks like my account is gone already and it's not March yet, never mind the end of same. Contacting their so called helpline got nothing in return. And these chancers want money for this non-existent service? Luckily I have my own domain since way back and all my email will go that way from now on and am actively looking for any alternative for my other existing Eir "services".

SCOOP 64 · 27-02-2020 8:08pm

Didn't get any email, if it wasn't for boards would have never known.

ruffmut · 27-02-2020 10:24pm

I found the email from eir in my junk folder.

greasepalm · 27-02-2020 11:02pm

Wibbs wrote: »

My eircom account has been down for a day now, says username/password not recognised, go to their webmail "service" and it logs in but shows nothing. Looks like my account is gone already and it's not March yet, never mind the end of same. Contacting their so called helpline got nothing in return. And these chancers want money for this non-existent service? Luckily I have my own domain since way back and all my email will go that way from now on and am actively looking for any alternative for my other existing Eir "services".

I did have issues like yourself and tried on another pc and straight in and not too sure if it was to do with cookies or cache needing clearing out.

adrian92 · 28-02-2020 1:11am

medoc wrote: »

On a PC/Laptop if you click on the little “cog” symbol on the right and click settings. There is an import tab. Enter your Eircom address and password. It asks do you want to leave the emails on the Eir server after transfer or delete them. I imported about 1.9 gb of emails going back years. They come into your gmail box as unread. Click all and mark as read. I’m describing this from memory. Any issues and I’ll be on pc tomorrow and describe it in detail if needed.

Thanks.
It seems work

Kewreeuss · 28-02-2020 1:58pm

Anyone having trouble getting into their emails?
I got on yesterday, but today after i log in, it shoots off to a page that shows Mobile, email protector and Support.
No email account showing or opening. this is still February.

august12 · 28-02-2020 2:02pm

Kewreeuss wrote: »

Anyone having trouble getting into their emails?
I got on yesterday, but today after i log in, it shoots off to a page that shows Mobile, email protector and Support.
No email account showing or opening. this is still February.

Same here, I think we are kicked out.

Kewreeuss · 28-02-2020 2:15pm

How can we be kicked out? Dont we have until the end of march to move?
I've been looking at a couple of 'is it down sites' and there are a lot of complaints.
Wouldn't you think, if there is a tech problem, eircom would have a popup saying 'sorry we have a problem'?
It is a tragedy trying to contact eircom. Are there any live people there at all?
I'm on hold, i might get some info.

westgolf · 28-02-2020 2:16pm

august12 wrote: »

Same here, I think we are kicked out.

Same here, happened before also and was down for a day and a half.

blackbox · 28-02-2020 2:26pm

I have 2 eircom addresses that I have used for decades but got no email notice from them

Is it reasonable to assume that they would know how to prevent the mail from getting blocked by their own spam filter?

Kewreeuss · 28-02-2020 2:36pm

According to the person I spoke to just now, they didn't realise they had a problem with the webmail until they started to get loads of calls this morning.
They have people working on it now she said. I said that it seems to have been happening these past couple of days. so then she said it's on and off.
Maybe it's not priority at the moment

Titanucd · 28-02-2020 2:46pm

I will absolutely be paying the €5.99 a month. I've had eir webmail since I started using email.

That said I'll be moving my landline, broadband and 3 mobiles in August when the contract is up which will lose them €180 a month.

Still... They'll have their €5.99 a month so I guess they'll be happy!

notahappycamper · 28-02-2020 2:51pm

westgolf wrote: »

Same here, happened before also and was down for a day and a half.

Click on the “basic” version before you login and it should work.

Titanucd · 28-02-2020 2:54pm

notahappycamper wrote: »

Click on the “basic” version before you login and it should work.

Just tried that. same result. didn't work

vinby · 28-02-2020 2:56pm

- Mine in down too.

- I heard from a guy that sends email reminders to a club emailing list that a lot of messages sent to eircom.net addresses are bouncing back in recent days.

uck51js9zml2yt · 28-02-2020 3:06pm

vinby wrote: »

- Mine in down too.

- I heard from a guy that sends email reminders to a club emailing list that a lot of messages sent to eircom.net addresses are bouncing back in recent days.

Who do I complain to? My email is down having been notified of the likelyhood and not paying 5.99 per month for the service.

It's my rite to be connected to purveyors of spam.:D

Kewreeuss · 28-02-2020 4:05pm

People who have followed the instructions to move their emails to Gmail, does it also move all the old mails sent and received, or just redirects the fresh ones?

Fogmatic · 28-02-2020 4:43pm

I was locked out today too, but tried again a while ago and could log in as normal.

Yes, wish they would put a 'temporarily down' alert on the webmail login page. It would have saved me getting imbroiled for hours in yet another bracket.

That included trying the import to Gmail solution abovementioned somewhere, but for some reason I couldn't get It to work (must be some different circumstance or other here). For some reason it triggered constant notifications from Gmail requiring confirmation of email address, password & server, that wouldn't accept the combinations I tried. (They seem to have stopped now as mysteriously.as they started!).

I suppose isdownrightnow can't check behind the login page as it would be private. (Come on eir - how hard can it be to flag up things like this? It's not as if it's a new question!).

Edit - just seen the post re eir not having realised!).

Vologda69 · 28-02-2020 4:49pm

Such a joke of a service. Waiting hours to log in today.Been using it for over 15 years. Sorted through 10k of emails and have now switched to outlook.ie. Good riddance Eir

adrian92 · 29-02-2020 12:02am

We all all being treated badly by Eir, it seems.

Does anyone know if there is any government agency to protect customers?

Marlow · 29-02-2020 3:02am

adrian92 wrote: »

Does anyone know if there is any government agency to protect customers?

You want a government agency protect you for a product, that is not regulated nor ever will (because there is lots of competition available. It is not a limited ressource) and that you have used free for decades ... not paid a dime for ... so you're not really a customer for said product .. only a user ... ??

I mean ... really ??

Eir/Eircom has not been a government owned company for over 20 years .... that train left the station, when they were sold off.

/M

Boozybooze · 29-02-2020 3:08am

Titanucd wrote: »

I will absolutely be paying the €5.99 a month. I've had eir webmail since I started using email.

That said I'll be moving my landline, broadband and 3 mobiles in August when the contract is up which will lose them €180 a month.

Still... They'll have their €5.99 a month so I guess they'll be happy!

They are going to charge 5.99 to start weaning down the users and probably 12 months down the line they are going to shut down their email service altogether.

You'd just be better off now setting up a gmail or getting a dedicated domain from someone like blacknight.

Larbre34 · 29-02-2020 3:17am

Titanucd wrote: »

I will absolutely be paying the €5.99 a month. I've had eir webmail since I started using email.

That said I'll be moving my landline, broadband and 3 mobiles in August when the contract is up which will lose them €180 a month.

Still... They'll have their €5.99 a month so I guess they'll be happy!

Why would you do that? Why would you pay 72 quid a year for a shocking service with notoriously bad security levels?

I agree with other posters, I think Eir have no intention of investing in the service and once enough users have jumped ship, they will report that it isn't viable and shut it down anyway, in which case you will have paid for whatever number of months for no good reason.

Get a gmail or outlook address and take an hour to migrate all your email sign ups, you won't spend more valuable time this month.

adrian92 · 29-02-2020 4:38am

Marlow wrote: »

You want a government agency protect you for a product, that is not regulated nor ever will (because there is lots of competition available. It is not a limited ressource) and that you have used free for decades ... not paid a dime for ... so you're not really a customer for said product .. only a user ... ??

I mean ... really ??

Eir/Eircom has not been a government owned company for over 20 years .... that train left the station, when they were sold off.

/M

I am a customer.
I pay over one thousand euro every year, Eir

adrian92 · 29-02-2020 5:13am

adrian92 wrote: »

I am a customer.
I pay over one thousand euro every year, Eir

I would ask the Moderator to consider the personal response I received to a general question?

Perhaps some reprimand should be given for a personal comment in response to a simple query; Boards , I think, involves respect - not erroneous hurtful remarks.

I have found it extremely hurtful the response given by one person to , what seems to me, a reasonable question.

I would appreciate if the Moderator could address my issue

Boozybooze · 29-02-2020 5:50am

adrian92 wrote: »

I would ask the Moderator to consider the personal response I received to a general question?

Perhaps some reprimand should be given for a personal comment in response to a simple query; Boards , I think, involves respect - not erroneous hurtful remarks.

I have found it extremely hurtful the response given by one person to , what seems to me, a reasonable question.

I would appreciate if the Moderator could address my issue

Maybe the internet isn't for you then.

westyIrl · 29-02-2020 9:22am

adrian92 wrote: »

I am a customer.
I pay over one thousand euro every year, Eir

The point Marlow was rightly making is that you don't and never did pay for the email service. Even if you did pay, there wouldn't be any body to complain to as it's a commercial business deciding to charge/end a service. Sorry you are hurt.

greasepalm · 29-02-2020 9:36am

We are all in the sinking ship whether you pay or not and best to groom your emails down when moved as i am doing now,must have deleted over 4k on 2 accounts and more to go.

Marlow · 29-02-2020 11:01am

adrian92 wrote: »

I am a customer.
I pay over one thousand euro every year, Eir

You may be paying for other services. Not for the email service. And that is the point I am making.

These other services do not depend nor do they include the email service as a feature.

The days of you being required to have an eircom email address to get broadband or internet from Eir/Eircom are long gone.

/M

Eir to charge customers €5.99 per month

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