Eir to charge customers €5.99 per month

Gadgetman496

Irish broadband provider Eir to charge customers €5.99 per month to use email service.

https://www.dublinlive.ie/news/dublin-news/eir-email-webmail-charge-broadband-17684066

emffb1

It's going to be an absolute disaster

drake70

Just switch to another email provider. Eg. Gmail, yahoo

sweetie

Joke company

long_b

They clearly want to just shut their email down. Will hit older people the hardest.

ongarite

BT/IOL did the same last year.
Pushed the service over the Blacknight hosting for 1 year free of charge & then open it up to the charged monthly like Eir are doing.

My parents both had IOL accounts then, 1 cancelled or let it lapse & other moved to Blacknight but has been phasing it out for last few months.

emffb1

When you've had the same email address for over 20 years and also an eir address for work it's not so easy do.

mneylon

ongarite wrote: »

BT/IOL did the same last year.
Pushed the service over the Blacknight hosting for 1 year free of charge & then open it up to the charged monthly like Eir are doing.

We haven't finalised what if anything we'll be charging. Either way it won't be that much.

See: https://www.blacknight.com/savemyemail/

"Blacknight has committed to keep the BT legacy email accounts free for at least 12 months.

After that, we may decide to extend the free period, or we may offer users the choice to transition to a paid service which suits their needs.

Modern professional email services are not expensive. For example, our current email-only hosting package costs just €9.99 plus VAT per year."

Michele

swoofer

Hang on a minute, I was under the impression that this was already charged for with the BB subscription!! When you join eir for BB they said you can have an email account. I cannot recall where it said it was free. And to charge €5.99 a month = €72 a year is extortionate. This is a real rip off.

Can COMREG do anything?

easypazz

swoofer wrote: »

Hang on a minute, I was under the impression that this was already charged for with the BB subscription!! When you join eir for BB they said you can have an email account. I cannot recall where it said it was free. And to charge €5.99 a month = €72 a year is extortionate. This is a real rip off.

Can COMREG do anything?

Lots of people have an eircom.net email and have no contract for broadband etc.

satguy

A yesterday company, it's about time it went away.

Gadgetman496

satguy wrote: »

A yesterday company, it's about time it went away.

I'm sure that they are hoping everyone will bail out.

_Brian

easypazz wrote: »

Lots of people have an eircom.net email and have no contract for broadband etc.

Yea.
We have our Eircom.net email since we first got service, but haven’t been customers for nearly 12 years.

Will need to do something now as won’t be paying for it.

Gadgetman496

_Brian wrote: »

Yea.
We have our Eircom.net email since we first got service, but haven’t been customers for nearly 12 years.

Will need to do something now as won’t be paying for it.

While people still using eir email accounts but intend to let them go, make sure to remember to check you are not using those addresses as the secondary address for account recovery options with any other provider or Apps.

If you have any, now would be a good time to change them.

bfa1509

Outlook.com is a winner for me. The ability to open and edit documents/presentations/excels through the browser is something I can't surrender for another provider.

westgolf

What are the options if one wants to keep the address ? Can I move it somewhere else ?

Mormegil

Rather annoyed as the eircom address I got 12 years ago was myname@eircom.net with no extra digits or letters which is why I've kept it as my main email address.

Not about to pay €5.99 a month for it though.


Got two other eircom.net emails on the go as well that have been used to sign up to various websites over the years. Have to go through everything I'm signed up to and change the email to my gmail one.

The high horse brigade

westgolf wrote: »

What are the options if one wants to keep the address ? Can I move it somewhere else ?

No, you'll need to pay Eir 5.99 a month for it

SCOOP 64

Had my account for 15 years, don't want to start paying for it, also have gmail account but hardly use it, always use Eircom.net with all my communications bills, banks etc..., going to be a pain changing all from Eircom to Gmail.

SCOOP 64

SCOOP 64 wrote: »

Had my account for 15 years, don't want to start paying for it, also have gmail account but hardly use it, always use Eircom.net with all my communications bills, banks etc..., going to be a pain changing all from Eircom to Gmail.

eircom.net doesn't even have a published SPF record. Let alone DMARC / DKIM.


Most enterprise based SPAM filters will drop mail from Eircom.net.

Mav11

Still have a name@indigo.ie and name@gofree.indigo.ie accounts. Anybody remember those? Wonder where they are being hosted??

SCOOP 64

NoDrama wrote: »

eircom.net doesn't even have a published SPF record. Let alone DMARC / DKIM.


Most enterprise based SPAM filters will drop mail from Eircom.net.

Haven't a clue what that means.

shanec1928

Hopefully will force a few business over to use an actual domain.

Stratvs

Mormegil wrote: »

Rather annoyed as the eircom address I got 12 years ago was myname@eircom.net with no extra digits or letters which is why I've kept it as my main email address.

e.

Mine is also firstnamelastname@eircom.net it’s the only one I’ve ever used for business. ( well it was originally @tinet.ie before they changed their name ) it’s on letterhead, business cards, pretty much everything that issues from the office.

They said they will shut down accounts after 60 days if not paid and no forwarding email to new addresses. I don’t have or need a website/domain. So are they really trying to push people out and close it or do they hope that those in similar position to me will just pay up rather than the inconvenience it would cause.

looksee

About 18 months ago I moved house, and as Eir could not provide me with a service at my next house I had to cancel my account with them. They made it almost impossible to do, and in the end the only way I could deal with them was through Boards - once you have cancelled you can't phone them, but they can keep taking money off you. Even if you are still a customer you can spend hours on the phone being passed from one to another with no result.

They have now gone from boards, so are essentially uncontactable.

There is, therefore, not the smallest chance that I will give Eir any sort of direct debit, and I don't intend to have to remember to pay them every month, so my email address that I have had since pretty much day one - simply myname@eircom.net - will be defunct and I will go to gmail.

tototoe

Stratvs wrote: »

Mine is also firstnamelastname@eircom.net it’s the only one I’ve ever used for business. ( well it was originally @tinet.ie before they changed their name ) it’s on letterhead, business cards, pretty much everything that issues from the office.

They said they will shut down accounts after 60 days if not paid and no forwarding email to new addresses. I don’t have or need a website/domain. So are they really trying to push people out and close it or do they hope that those in similar position to me will just pay up rather than the inconvenience it would cause.

With all due respect, a business having an eircom.net email to me looks a bit cheap. A domain and hosting plan with email is cheap as chips and looks way way more professional imo. Even the smallest business shoudl ahve a website in this day and age.

shanec1928

Stratvs wrote: »

Mine is also firstnamelastname@eircom.net it’s the only one I’ve ever used for business. ( well it was originally @tinet.ie before they changed their name ) it’s on letterhead, business cards, pretty much everything that issues from the office.

They said they will shut down accounts after 60 days if not paid and no forwarding email to new addresses. I don’t have or need a website/domain. So are they really trying to push people out and close it or do they hope that those in similar position to me will just pay up rather than the inconvenience it would cause.

you have a business that uses email. You definitely do need a domain. Nothing more unprofessional than business using free email services imo.

Mormegil

Stratvs wrote: »

Mine is also firstnamelastname@eircom.net it’s the only one I’ve ever used for business. ( well it was originally @tinet.ie before they changed their name ) it’s on letterhead, business cards, pretty much everything that issues from the office.

They said they will shut down accounts after 60 days if not paid and no forwarding email to new addresses. I don’t have or need a website/domain. So are they really trying to push people out and close it or do they hope that those in similar position to me will just pay up rather than the inconvenience it would cause.

Possibly a bit of both.

Get rid of 1000's of accounts that are just private individuals but keep the accounts of businesses who are willing to pay.

The high horse brigade

Stratvs wrote: »

Mine is also firstnamelastname@eircom.net it’s the only one I’ve ever used for business. ( well it was originally @tinet.ie before they changed their name ) it’s on letterhead, business cards, pretty much everything that issues from the office.

They said they will shut down accounts after 60 days if not paid and no forwarding email to new addresses. I don’t have or need a website/domain. So are they really trying to push people out and close it or do they hope that those in similar position to me will just pay up rather than the inconvenience it would cause.

You can get a domain and full email service for about 25 quid a year
http://www.dynu.com/en-US
Free dynamic DNS service | Dynu Systems ...

java

I think they just want to shutter the service. The fact that they arent offering existing broadband/mobile/tv customers a discount to me sounds like they want to make it uninviting to stay an email customer. Hosting email isn't cheap. By charging for it, they don't have to deal with the more negative publicity of retiring the service. Anyone in this day and age that has their business running from a free eircom.net email address doesn't value their business much!

Ger Roe

I have been using it as a personal email account since the late 90's. When t'internet first became available as a basic dial up experiment for the tech minded, Eircom was the only available provider in these parts. There are still lots of @eircom addresses in use around Wicklow.

It will be a pain transferring to another service and ensuring that all my recovery email accounts are updated, but I am not going to pay the fee. I am sure that is what they actually want - everyone to leave. As a country we didn't have a good relationship with P7t/Telecom Eireann/Eircom/Eir over the years, they didn't even want our shareholding investment in the end

I knew this day would come at some point, and here it is.

limerickpat

I also have myname@eircom.net as one of my email addresses and its a pity to lose it. I have had a share of negative experiences with Eir but I can see it from their point of view. They might be trying to keep to their core business from now on. Losing bt sport from the Eir sport package last August could see that go too

the_syco

I'll probably keep it for a year, and see where it goes from there. I'm thinking that 50% of the email accounts have been dormant for some time, and they want to get rid of them. Heck, a few people I know just have the email forwarded to their Gmail account, so don't even visit the Eir site. Once the numbers drop to decent levels, they may do a low yearly fee.

Interestingly, my Eircom.net email did not receive an email about this.

Looked at https://www.eir.ie/support/webmail/webmail-frequently-asked-questions/ but don't see HOW I CAN FCUKING PAY, which is annoying.

MB05

the_syco wrote: »

I'll probably keep it for a year, and see where it goes from there. I'm thinking that 50% of the email accounts have been dormant for some time, and they want to get rid of them. Heck, a few people I know just have the email forwarded to their Gmail account, so don't even visit the Eir site. Once the numbers drop to decent levels, they may do a low yearly fee.

Interestingly, my Eircom.net email did not receive an email about this.

Looked at https://www.eir.ie/support/webmail/webmail-frequently-asked-questions/ but don't see HOW I CAN FCUKING PAY, which is annoying.

The email they sent out said that when you log in after 31/03/20 you will be redirected to where you can pay. The subject line also said First Reminder so I reckon you will get more phased info as the deadline gets closer. I wish they would put a link or an instruction on how to transfer all your old emails to a new email account. The papers mentioned google support page but I think eir should publish some of the options on their website if they truly want to get rid of the service. I tried to make a list of all the institutions or websites I use the email address on tonight. The list seems endless as it's been my main email address since I started using email. It's a nightmare but no way am I paying that kind of money for it. Maybe 5.99 a year but not a month.

Mormegil

MB05 wrote: »

The email they sent out said that when you log in after 31/03/20 you will be redirected to where you can pay. The subject line also said First Reminder so I reckon you will get more phased info as the deadline gets closer. I wish they would put a link or an instruction on how to transfer all your old emails to a new email account. The papers mentioned google support page but I think eir should publish some of the options on their website if they truly want to get rid of the service. I tried to make a list of all the institutions or websites I use the email address on tonight. The list seems endless as it's been my main email address since I started using email. It's a nightmare but no way am I paying that kind of money for it. Maybe 5.99 a year but not a month.

Ha, just spent the last two hours scrolling back through 10 plus years of emails doing the same thing.

And that was just making the list, going to the websites and updating will be a job for another day

Stratvs

tototoe wrote: »

a business having an eircom.net email to me looks a bit cheap.

shanec1928 wrote: »

Nothing more unprofessional than business using free email services imo.

java wrote: »

Anyone in this day and age that has their business running from a free eircom.net email address doesn't value their business much!

Thanks for the wake up call. I truly hadn't realised that ones email address was a badge that displayed to all how cheap & unprofessional one was. I naively thought it was the quality of the service provided that mattered most to clients. It's quite the wonder that I'm still in business at all after 30+ years.

I'm now a handful of years from spending the days sipping Aperol Spritz on the beach and I'm deliberately reducing workload. This is just another headache I can do without. I'll probably go with it initially and see how it goes. If indeed their plan is to shut it down then it will be a pain but will have to be done.

conor86

I loved my eircom email and have a broadband account with them. €72 a year is extremely bad valve compare to other email provide.
I’m create outlook account, but also looking at Protonmail? The only other thing now is to cancel my broadband with them, Joke of company.

loyatemu

Mav11 wrote: »

Still have a name@indigo.ie and name@gofree.indigo.ie accounts. Anybody remember those? Wonder where they are being hosted??

Indigo were bought out by Eircom back in the 90s and the email is still hosted by Eir. I expect any Indigo addresses will also be 5.99 a month if you want to keep using them.

loyatemu

I was still using my old Eircom address as the login for multiple websites. Fortunately as I use Lastpass to manage my logins I was able to go through the list and remove any dead sites, or sites I hadn't used for years, and then go through the remainder and change them over to using my Gmail address.

The one I ran into problems with was Tesco; you can't change your email address with them and they only way to contact them is by phone! :mad:

gipi

the_syco wrote: »

I'll probably keep it for a year, and see where it goes from there. I'm thinking that 50% of the email accounts have been dormant for some time, and they want to get rid of them. Heck, a few people I know just have the email forwarded to their Gmail account, so don't even visit the Eir site. Once the numbers drop to decent levels, they may do a low yearly fee.

Interestingly, my Eircom.net email did not receive an email about this.

Looked at https://www.eir.ie/support/webmail/webmail-frequently-asked-questions/ but don't see HOW I CAN FCUKING PAY, which is annoying.

I have my eircom.net email forwarded to Gmail because I can't access it via the eir site - haven't been able to log into eir webmail for years. Didn't get an email about the changes either, saw it in the newspapers.

Hotblack Desiato

Scummy way to treat people from Eir.

No email received from them as of very late last night, but they were able to talk to the fecking Indo yesterday :mad:

Treating the freeloaders in this way is one thing, but treating paying phone/BB/mobile customers like this is disgraceful. Will consider moving my mobile provider now.

6.99 a month is an utter rip-off, far better and cheaper paid options out there. I've kept the eircom.net address as my main one for 20 years, refuse on principle to sign up to Gmail so some sort of decent paid service it is - or get a vanity domain!

Will be a complete and utter PITA to register a new address with every fecking website I've ever used.

Thanks for nothing Eir.

MonkieSocks

Hotblack Desiato wrote: »

Scummy way to treat people from Eir.

No email received from them as of very late last night, but they were able to talk to the fecking Indo yesterday :mad:

treatng paying phone/BB/mobile customers like this is disgraceful. Will consider moving my mobile provider now.

Will be a complete and utter PITA to register a new address with every fecking website I've ever used.

Thanks for nothing Eir.

+1

When I got Eircom Broadband over the old dial up all those years ago, part of the package was the email account that came with it.

Now thay want people to pay extra for something that was included in the original contract is pretty tasteless and greedy :mad:

I'm not paying extra on what I'm already supposed to be getting as per of original contract.

So I will be cancelling my Eircom Broadband , bye bye greedy Eircom

banchang

Email says :

'If you decide not to avail of the new eircom.net email service from the 31st of March 2020 you will need to download all the data you have saved within your eircom.net email account to your personal storage before the 31st of March 2020, as the old service will no longer be available.'

When I log on to webmail.eircom.net, my email only goes back to 2/9/2018.

As I will not be availing of the new paid service, how can I get a full download of my email archive data, which goes back many years prior to 2018 ?

coolclogher

My electricity account has my eircom.net user name as the user name. I will have to keep using that name as the log in name not withstanding that they will be sending my bill to my new E-mail account! A bit strange to say the least!

Stratvs

coolclogher wrote: »

My electricity account has my eircom.net user name as the user name. I will have to keep using that name as the log in name not withstanding that they will be sending my bill to my new E-mail account! A bit strange to say the least!

I just checked my provider and you can log in using either email or username. My username is my eircom email also. However you can :-
- change email for billing and keep username as eircom email or
- change email for billing and change username to something else entirely.
So you can probably change the username also.

Donkey OTae

Can someone help please? Has anybody any idea how you bulk download/export your eircom mail history either to another mailbox e.g Gmail
It's for my folks & they would have previous emails that they'll need to search through & access in future. Thanks

coolclogher

I thought that was the case but they were explicit in Electric Ireland that you had to use the original log in details which contains my eircom.net user name

Stratvs wrote: »

I just checked my provider and you can log in using either email or username. My username is my eircom email also. However you can :-
- change email for billing and keep username as eircom email or
- change email for billing and change username to something else entirely.
So you can probably change the username also.

Marlow

swoofer wrote: »

Can COMREG do anything?

Comreg has no say in the matter, as Eircom PLC nor Eir retail is a state owned entity. They are a private corporaton.

Email is not a regulated product or service either.

And they can charge whatever they want for it. If you don't like it, go elsewhere.

/M

habanerocat

Donkey OTae wrote: »

Can someone help please? Has anybody any idea how you bulk download/export your eircom mail history either to another mailbox e.g Gmail
It's for my folks & they would have previous emails that they'll need to search through & access in future. Thanks

Sounds like a tricky one. I don't have access to my eircom online account any more so I don't know what options there are online. You might be able to synch.



If you setup outlook (or other email program) on your PC and configure it to pull in your eircom emails, it will certainly bring in any new ones, until you get a chance to switch over.


I've just switch over to outlook.com myself. Synched it with outlook on my PC and all seems to be working well. My email address has changed of course, but that's it now, I'm finally free of eircom.

habanerocat

I contacted comreg and got this back.

Dear Habanerocat,

Thank you for your email.

Please be advised that though Comreg regulates Eir's broadband, landline, and mobile services, we would have no remit their, or any, email services. As such, though we cannot guarantee your desired outcome to dispute the charges in relation to the changes being introduced to Eir's email service, we would encourage you to follow our complaints procedure to address your complaint.

To lodge a complaint I would advise that you proceed as outlined below:

1. Contact your service provider’s customer care department by telephone on 1800 200 481 or via email at ccm@eir.ie
2. State that you have been advised by ComReg to lodge a complaint
3. Request details of a unique reference number to identify and track the individual complaint
4. Give the full details of your complaint

Please be advised that your service provider must acknowledge your complaint within 2 working days and provide a time frame for response, resolution and any other escalation steps in the process.

If your service provider does not respond to your complaint within 10 working days or you feel your service provider has not adequately addressed the issues you have raised you can contact ComReg with the complaint reference number (if this has been supplied to you). We will review your complaint and refer the matter to your service provider if appropriate.

We will keep track of the progress of your complaint and when your service provider confirms that the issue is resolved with you we will examine the resolution of your case and close as appropriate.

Should you have any other queries or require any other assistance you can call our Consumer Care Team on 01 8049668 or email consumerline@comreg.ie

Marlow

Yep ... that's standard procedure for all regulated or non-regulated telecommunications and internet related complaints with Comreg.

They will mediate with the provider.

But in all honestly, the email service is not mandatory, nor regulated and is free (until now). Yet it is cumbersome for Eir, as spam and abuse of said services have become a real hassle.

And for anyone that has locked themselves in to using an email-address on the domain that they own .. all I can say: it's your own fault. Nothing lasts forever. No private company will give you a service for free without having some other means of compensation. No private company will be running at a loss voluntarily .. that's for sure.

That train left the station 20 years ago, when the government privatised Telecom Eireann.

/M