Avoid paying for Eircom price after increase – Save more than 50%

seanin4711 · 18-02-2015 9:57pm

comet wrote: »

which package/bundle is that?

As above trying to sort out sky on twitter now

Berty · 18-02-2015 10:06pm

seanin4711 wrote: »

He said he would cancel order for original router and log a new one.
But that won't arrive before Friday at this rate.
How you get compo?
Poxy planning

Compo was one month line rental credited to my account because they sent my router out with an incomplete address.

They sent me a new router but I managed to get Portlaoise to reroute my router(no pun) and then a day later the second arrived by an post also so I gave it back and said "refuse delivery"

Post mistress said that they've had loads of those being returned to Sky by customers lately so likely Sky are messing up router deliveries.

Umekichi · 18-02-2015 10:27pm

Ok so we didn't get any letter at all, do you think we could ring up anyway and try to get out of contract?
If we were to get out of contract and since Vodafone are upping their prices, do you think UPC would be the best option?

mackcracknsack · 18-02-2015 11:03pm

Umekichi wrote: »

Ok so we didn't get any letter at all, do you think we could ring up anyway and try to get out of contract?
If we were to get out of contract and since Vodafone are upping their prices, do you think UPC would be the best option?

Yeah it is no problem to ring up and mention the letter. Just make sure to say that you only received the letter in the past week or two as they only give you 30 days to cancel. They won't check it up!!

I moved to Vodafone and I am locked in for 18 months on the Broadband only deal for 35 euro per month with no price increase. You could clarify with the sale if Vodafone is your choice.

If I had UPC available in my area I probably would have went or them.

Miss Nell · 18-02-2015 11:17pm

I only signed up with eircom last November. There was no phone line coming into the house at the time so they had to install one - they did this for free. If I manage to get out of this contract, will I have to pay for the installation of the line? Thanks!

Quackster · 19-02-2015 2:18pm

mugs11 wrote: »

I have the below package:

eircom talktime chatter €27.15
Broadband Advanced Unlimited €24.79

Total €52.63 (incl. VAT)

Only use broadband, never use the phoneline for calls (as I don't have a phone). Chances of reducing the €52 p/m charge?

If you don't use or need a landline and are in a fibre-enabled area, you really should consider switching to Vodafone's broadband-only package which is €38 per month after their increase on 1st April.

www.vodafone.ie/home-phone-broadband/simply-broadband

randombar · 19-02-2015 2:50pm

Quackster wrote: »

If you don't use or need a landline and are in a fibre-enabled area, you really should consider switching to Vodafone's broadband-only package which is €38 per month after their increase on 1st April.

www.vodafone.ie/home-phone-broadband/simply-broadband

Lads just giving my 2 cents. I wouldn't go near Vodafone with a barge pole after the customer service I've encountered (I know most are not great but . . .) Basically I asked to downgrade, they said I'd be charged 25 euro so I explained that was never said to me on sign up, they went away for two weeks to look up the initial phone call, came back and said I was correct and I wouldn't be charged. two weeks later another engineer rang up to say he was doing it and if I was sure, I asked him to double check I wasn't going to be charged. He said I wasn't, two weeks after I get a phone bill for 25 for the downgrade plus an additional 8 euro for some family and friends package.

Another friend of mine asked to upgrade to efibre and they disconnected him instead. Had to wait 2 weeks to get reconnected.

My advice stay away from Vodafone.

. . . .

Also I'm still waiting 3 weeks for a response to my email stating my case

Access · 19-02-2015 3:08pm

seanin4711 wrote: »

Ordered sky, no service last two days and won't have router until next week.
No bb for a week even though sky stated that I wouldn't loose service.
Not good.
Enough back to eircom with cap in hand offered 36 euro per month to see out remainder of my contract.
June 2015

I know how you feel...

http://www.boards.ie/ttfthread/2057373604

mackcracknsack · 19-02-2015 4:20pm

GaryCocs wrote: »

Lads just giving my 2 cents. I wouldn't go near Vodafone with a barge pole after the customer service I've encountered (I know most are not great but . . .) Basically I asked to downgrade, they said I'd be charged 25 euro so I explained that was never said to me on sign up, they went away for two weeks to look up the initial phone call, came back and said I was correct and I wouldn't be charged. two weeks later another engineer rang up to say he was doing it and if I was sure, I asked him to double check I wasn't going to be charged. He said I wasn't, two weeks after I get a phone bill for 25 for the downgrade plus an additional 8 euro for some family and friends package.

Another friend of mine asked to upgrade to efibre and they disconnected him instead. Had to wait 2 weeks to get reconnected.

My advice stay away from Vodafone.

. . . .

Also I'm still waiting 3 weeks for a response to my email stating my case

I do agree with GaryCos. The level of customer service I have encountered so far from Vodafone has been appalling.
Logged a call back online and I did not hear anything from them for approx a week. In the meantime I had since called them myself and joined over the phone as I was sick of waiting for them to call and a few other smaller issues as well.
Customer service experience to date has been very poor.

Limited to broadband provider so Vodafone are best of a bad bunch with the price being the deciding factor for a broadband only service.

T-Bird · 19-02-2015 9:08pm

GaryCocs wrote: »

Lads just giving my 2 cents. I wouldn't go near Vodafone with a barge pole after the customer service I've encountered (I know most are not great but . . .) Basically I asked to downgrade, they said I'd be charged 25 euro so I explained that was never said to me on sign up, they went away for two weeks to look up the initial phone call, came back and said I was correct and I wouldn't be charged. two weeks later another engineer rang up to say he was doing it and if I was sure, I asked him to double check I wasn't going to be charged. He said I wasn't, two weeks after I get a phone bill for 25 for the downgrade plus an additional 8 euro for some family and friends package.

Another friend of mine asked to upgrade to efibre and they disconnected him instead. Had to wait 2 weeks to get reconnected.

My advice stay away from Vodafone.

. . . .

Also I'm still waiting 3 weeks for a response to my email stating my case

Well, unless you have them your account details with the email, all they will say in their reply is asking for your account details...

randombar · 19-02-2015 9:45pm

T-Bird wrote: »

Well, unless you have them your account details with the email, all they will say in their reply is asking for your account details...

Yes included all info. They are just very very very ver bad at customer service.

T-Bird · 20-02-2015 9:49am

GaryCocs wrote: »

Yes included all info. They are just very very very ver bad at customer service.

Agree, I need to contact them, but haven't done so yet because of the bad service.

Unfortunately they are still the cheapest option for broadband only service (as far as I can see anyway).

the perfect ten · 20-02-2015 12:04pm

Quackster wrote: »

If you don't use or need a landline and are in a fibre-enabled area, you really should consider switching to Vodafone's broadband-only package which is €38 per month after their increase on 1st April.

www.vodafone.ie/home-phone-broadband/simply-broadband

Would it be possible using this option to then bridge the Vodafone modem/router into a higher spec router with a VOIP facility and use that to sign for a phone package with a VOIP provider?

boobar · 25-02-2015 10:13pm

Switched to Vodafone and so far so good...

Router delivered quickly... Plugged in and up and running in seconds...

Getting better results from speed test than with Eircom...

And saving money having only signed up to the broadband only package

ChuckProphet · 25-02-2015 10:23pm

boobar wrote: »

Switched to Vodafone and so far so good...

Router delivered quickly... Plugged in and up and running in seconds...

Getting better results from speed test than with Eircom...

And saving money having only signed up to the broadband only package

+1
Rang Friday to switch. Got modem Monday. Switchover today.

The only problem was I was expecting an engineer today to the house but when none showed up I just plugged in the modem and it was working.

Necro · 27-02-2015 1:36pm

Anyone else get told by Eircom that they'd be charged an early cancellation fee, but to ring a freephone number when the bill came out and they'd waive the charges? Why put the charge on the bill in the first place if that's the case.

Rang up yesterday morning and told them I'd received the letter about price increase. They tried to get me to stay with €30 for 6 months and €45 thereafter for standalone broadband, no phone which reduces the bill by a solitary €5. I queried this and also the fact that I would be entering into a new 18 month contract which makes them the most expensive company in Ireland at the moment and was met with a muted: 'so you'll be cancelling then? '

Switched to Sky afterwards as I have TV with them and got it for €30 for 6 months, increasing to €40 thereafter on a 12 month contract. All in all with the combination deal I got for TV/phone/broadband we'll be saving €50 a month for next 6 months and €40 after that which is very good (imo anyways)

Diego Murphy · 28-02-2015 6:55pm

boobar wrote: »

Switched to Vodafone and so far so good...

Router delivered quickly... Plugged in and up and running in seconds...

Getting better results from speed test than with Eircom...

And saving money having only signed up to the broadband only package

Were you on Eircom EFibre? I've phoned Vodafone twice now and they're refusing to take my order because they say that Eircom will block the transfer. I told them that I've confirmed with Eircom that they won't block the transfer, yet Vodafone are saying that it definitely will get blocked and they're experiencing this problem with every customer. Never come across the likes of this.

ChuckProphet · 28-02-2015 7:53pm

Diego Murphy wrote: »

Were you on Eircom EFibre? I've phoned Vodafone twice now and they're refusing to take my order because they say that Eircom will block the transfer. I told them that I've confirmed with Eircom that they won't block the transfer, yet Vodafone are saying that it definitely will get blocked and they're experiencing this problem with every customer. Never come across the likes of this.

I was with eircom efibre tho my 18 month contract was finished. Are u still in contract?

Diego Murphy · 28-02-2015 7:56pm

ChuckProphet wrote: »

I was with eircom efibre tho my 18 month contract was finished. Are u still in contract?

I've phoned eircom to leave my contract as per price increase and they agreed to same and confirmed by letter. Vodafone won't even start the ball rolling on my switch because I'm efibre. They said they'd do it if I was on standard broadband

testicle · 28-02-2015 8:29pm

boobar wrote: »

Switched to Vodafone and so far so good...

Router delivered quickly... Plugged in and up and running in seconds...

Getting better results from speed test than with Eircom...

And saving money having only signed up to the broadband only package

Did you have an engineer visit?

I've done the same, engineer due Monday for some reason. I've the Vodafone connected, but I'm still getting an Eircom IP address for some reason.

mass_debater · 28-02-2015 8:36pm

testicle wrote: »

Did you have an engineer visit?

I've done the same, engineer due Monday for some reason. I've the Vodafone connected, but I'm still getting an Eircom IP address for some reason.

A fibre install requires a home visit to replace the NTU (master socket). You will only get broadband from this socket when done and another phone extensions will be filtered from it

testicle · 28-02-2015 9:19pm

mass_debater wrote: »

A fibre install requires a home visit to replace the NTU (master socket). You will only get broadband from this socket when done and another phone extensions will be filtered from it

I already have fibre. I'm moving from eFibre to Vodafone's Fibre.

mass_debater · 28-02-2015 9:29pm

testicle wrote: »

I already have fibre. I'm moving from eFibre to Vodafone's Fibre.

Then they're most likely sending one to move you to another port in the cab, still requires a home visit to confirm all is ok.

boobar · 01-03-2015 12:45am

testicle wrote: »

Did you have an engineer visit?

I've done the same, engineer due Monday for some reason. I've the Vodafone connected, but I'm still getting an Eircom IP address for some reason.

No engineer visit...just plugged in and getting a Vodafone ip

FrStone · 01-03-2015 3:38pm

I switched to Vodafone too, saving €10 per month. The modem arrived quickly and a week later the eircom modem stopped working so I just plugged in the Vodafone one and I was away.

The only real concern I have is that, Eircom sent me a bill online, but when I log onto pay it, it says my account has ceased so I have no way of paying it. Also I insisted on being sent paper bills so I've no idea why they decided to send me an email about one....

theroomisonfire · 01-03-2015 3:47pm

How did you get the confirmation letter. Did you ask for it or did they issue it automatically.

I spoke to their call centre and the contact accepted the cancellation request. I asked that they send confirmation by email but they said that they couldn't. Wondering if I need to request confirmation by post.

They also mentioned that they will make a break charge but will out a note on my account and when I then call up, this charge will be removed. Sounds stupid.

Diego Murphy wrote: »

I've phoned eircom to leave my contract as per price increase and they agreed to same and confirmed by letter. Vodafone won't even start the ball rolling on my switch because I'm efibre. They said they'd do it if I was on standard broadband

seanin4711 · 15-03-2015 8:44pm

I switched from eircom to sky over a month ago and I am still getting billed by eircom(last pound of flesh).
90euros for last bill typically 56 previously .
nullifying saving somewhat!
WTF???
just got it today (sunday) in email.
anyone else get stung like this?:mad::mad::mad:

seanin4711 · 24-04-2015 3:30pm

seanin4711 wrote: »

I switched from eircom to sky over a month ago and I am still getting billed by eircom(last pound of flesh).
90euros for last bill typically 56 previously .
nullifying saving somewhat!
WTF???
just got it today (sunday) in email.
anyone else get stung like this?:mad::mad::mad:

I cancelled eircom prior to 12th feb(when sky took the line over) and according to them(because they have no record of me cancelling) I owe them money 2-3months worth!.
their word against mine!

crowd of eejits.

I called eircom after i got off the phone with sky and requested cancellation and they asked me was i moving to another provider and i stated YES!!!

DO I have to record all my conversations with utility companies as the could tend to loose conversations when it suits them?

Bills kept on coming throughout up until recently when i called them and explained that
I cancelled eirom upon receipt of the email and had 30days to do so.
Then signed up with sky .
hunky dory or so it would seem,They "ahhem" forgot to cancel me.
Not a penny am i paying them.
GOt off the phone with a rep and she said it would be cancelled there and then and they cannot waive the outstanding monies until the final bill.
bad bad customer service!

Berty · 24-04-2015 4:51pm

I've had billing issues since leaving eircom. First was the early cancellation but we all knew about that and they refunded it as soon as the bill arrived but they continued to bill me for the phone even though I was most definitely with sky since then.

Said it was held in limbo and they couldn't be more helpful. 5 minutes later I got a call back to say it's credited back and my account is closed.

Yes they're a lot of people out there who might bin the bill without reading it and the dd would leave their account.

Quick call to 1901 and it was sorted in mins.

24-04-2015 5:30pm

My dealings with Eircom were the complete opposite Beer Baron, as were my 73 year old fathers. The many months of hassle and hardship which they put me through while trying to receive a service which I was already paying for were minor in comparison to the harassment and bullying which my father had to endure.

For the latter reason I swore that Id never give Eircom my business as long as I live.

But Id love 10 mins with the wánker who tortured and bullied my father....

rosieirl · 24-04-2015 10:25pm

Sorry to hear all the bad news. I'm only here to see what deals you boardsies are lining up for me when my 18 month Eircom Friends and Family contract runs out at Christmas

. I can't fault the service-the eFibre broadband really does its stuff and the eVision tv is fine (when I get to use it). But I too have an Eircom story (store employee signed me up to the wrong pay plan) that meant that I ended up ringing the unhelpful customer service dept too many times, feeling helpless as 'it's not on my computer madam', and the store not giving me evidence of their mistake. I won't bore you with the story. The problem was fixed instore eventually (even the employees seemed interested to know how I was getting on with customer service?!?), but the whole episode has left me willing to drop Eircom, again 5 years later, like a hot potato.
So keep us posted.
Apparently we'll have a new superfast broadband option too by the end of the year thanks to 'the ESB' and Vodafone. I'll be watching....

Access · 24-04-2015 11:17pm

Just a note to peeps on here (and from a long long previous experience with eircom)

If you are switching from one company to another, do NOT rely on the new company dealing with your account cancellation with the old company.

It is the customers job to inform a company if you are leaving their service and this is only solid if done in writing and only writing. A phone call will not suffice in most instances as recordings can be "lost" as previously stated on here.

It takes a couple of minutes to bang off a letter or email and worth the hasstle if any problems arise later.

padair · 25-04-2015 9:49am

Access wrote: »

Just a note to peeps on here (and from a long long previous experience with eircom)

If you are switching from one company to another, do NOT rely on the new company dealing with your account cancellation with the old company.

It is the customers job to inform a company if you are leaving their service and this is only solid if done in writing and only writing. A phone call will not suffice in most instances as recordings can be "lost" as previously stated on here.

It takes a couple of minutes to bang off a letter or email and worth the hasstle if any problems arise later.

Canceled eircom myself and the bill kept coming. I got my final bill but can't login to pay it as my account is closed. Can't even look at the bill and not living g at old address so can see the bill. They won't email me a new one. Spoke on twitter with customer service but they seem to have to interest in taking my money.

Soarer · 25-04-2015 11:31am

If ye're having issues with Eircom, I'd suggest using their "Talk To" forum on boards.

It's all well and good ringing up one-on-one, but when it's posted on their own public forum, they tend to be a bit snappier sorting stuff out.

Access · 26-04-2015 12:00am

Soarer wrote: »

If ye're having issues with Eircom, I'd suggest using their "Talk To" forum on boards.

It's all well and good ringing up one-on-one, but when it's posted on their own public forum, they tend to be a bit snappier sorting stuff out.

I have found the opposite to be honest, they normally reply with a pm stating that they cannot talk about the account due to data protection and as they would have to verify who you are etc. The talk to forums are a waste of space in my opinion, unless you have a non account based query that they can answer quickly.

Phoning 1901 is the only proper way of contacting eircom i have found. If they dont help, a quick ring to comreg gets things back on track.

Access · 26-04-2015 12:05am

padair wrote: »

Canceled eircom myself and the bill kept coming. I got my final bill but can't login to pay it as my account is closed. Can't even look at the bill and not living g at old address so can see the bill. They won't email me a new one. Spoke on twitter with customer service but they seem to have to interest in taking my money.

Twitter is useless for contacting them for specific account related help. Just ring their 1901 number.

punisher5112 · 26-04-2015 9:14am

Eircom are a terrible company to deal with.

Shocking service and they do nothing they say they will.
I have been billed incorrectly and am been charged €60 a month for broadband.

Have tried to cancel numerous times as out o 12 months and no joy bills keep coming and money was taken without permission off my credit card nearly €500. Yes €500.

I sent a letter to cancel 3 months ago no joy.

Emailed loads and no joy.

Emailed twice to their complaints department and called after didn't hear anything back after 15 working days and they are to get back within 10 working days.
Rang to be told oh we see you sent the email but nobody attached to the account so rep says she will put it through again on priority.

This was Friday 2weeks ago and wait for it.....
No I have not been contacted.

I am deeply concerned and shocked at the whole situation as I expect more bills for a service I have no use of as they have now disconnected which is what I want but not to be charged for it.

Stay clear of eircom.

Absolutely rubbish service.

kcb · 26-04-2015 9:43am

punisher5112 wrote: »

Eircom are a terrible company to deal with.

Shocking service and they do nothing they say they will.
I have been billed incorrectly and am been charged €60 a month for broadband.

Have tried to cancel numerous times as out o 12 months and no joy bills keep coming and money was taken without permission off my credit card nearly €500. Yes €500.

I sent a letter to cancel 3 months ago no joy.

Emailed loads and no joy.

Emailed twice to their complaints department and called after didn't hear anything back after 15 working days and they are to get back within 10 working days.
Rang to be told oh we see you sent the email but nobody attached to the account so rep says she will put it through again on priority.

This was Friday 2weeks ago and wait for it.....
No I have not been contacted.

I am deeply concerned and shocked at the whole situation as I expect more bills for a service I have no use of as they have now disconnected which is what I want but not to be charged for it.

Stay clear of eircom.

Absolutely rubbish service.

They are shocking to deal with alright and seem to have a practice of trying to dupe people into longer contracts by sending letters for a minor change but then when you talk to them they say "Oh dont mind that".

Idiots.

Comreg is the only way to go.

I got a mobile phone number of a guy in there who rang me after complaining to Comreg. Let me know if it's ok to pass that on.

By the way, Comreg are a useless shower of a "company" as well. Fair enough they seem to have a hotline into these companies to get your issue sorted but when it comes to actually putting some manners on these companies they do nothing.

Pocoyo · 26-04-2015 9:48am

Eircom didnt offer me a cent to stay im glad anyway i now have 82mbs with vodafone and never under 69mbs id imagine that price hike cost them some amount of custom its a shame i was a strong advocate for eircom...their loss.

Soarer · 26-04-2015 11:01am

Access wrote: »

I have found the opposite to be honest, they normally reply with a pm stating that they cannot talk about the account due to data protection and as they would have to verify who you are etc. The talk to forums are a waste of space in my opinion, unless you have a non account based query that they can answer quickly.

Phoning 1901 is the only proper way of contacting eircom i have found. If they dont help, a quick ring to comreg gets things back on track.

Well each to their own I guess.

I've found their forum to be excellent, and they've always discussed my account once I've verified who I was. Can't see why they wouldn't tbh. Surely that's the whole point of their forum?

punisher5112 · 26-04-2015 11:07am

Soarer wrote: »

Well each to their own I guess.

I've found their forum to be excellent, and they've always discussed my account once I've verified who I was. Can't see why they wouldn't tbh. Surely that's the whole point of their forum?

This may be in your case but on boards the rep didn't reply for 4days then said he would look into the problem never heard back from after that.

Problem still here.

No broadband as its disconnected but still been billed.

I can't believe how I have been treated and never have I come across any company that's meant to provide a service that is so bad at what they are meant to be some of the best at.

Keep well clear of eircom.

Shocking customer treatment.

Mylow · 26-04-2015 9:38pm

Peter File wrote: »

vodafone do fibre broadband with no line rental for €35 per month. Eircom force you to pay for phone as well.

I have had fibre broadband(naked broadband) only since August 2013 with eircom, no landline, they were charging €40 a month. Advantage is they charge a one-off fee for static ip's, Vodafone charge monthly rental on each static ip.

mass_debater · 26-04-2015 9:49pm

Mylow wrote: »

I have had fibre broadband(naked broadband) only since August 2013 with eircom, no landline, they were charging €40 a month. Advantage is they charge a one-off fee for static ip's, Vodafone charge monthly rental on each static ip.

Yes, €6 a month, the reason I refused to sign with them and stuck with Eircom

randombar · 27-04-2015 2:36pm

mass_debater wrote: »

Yes, €6 a month, the reason I refused to sign with them and stuck with Eircom

Yup rip off all right I was signed up to the same.

I've now switched to a VPN service with static IP, cheaper than €72 per year and extra security.

gordongekko · 27-04-2015 3:38pm

Where's the bargain alert?

punisher5112 · 27-04-2015 4:18pm

Should be Caution STAY AWAY alert.

Avoid paying for Eircom price after increase – Save more than 50%

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