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10-08-2018, 12:32   #46
tphase
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Originally Posted by Suckit View Post
IE.VAT@dhl.com

From there I was put on to different people, I think this person sorted it in the end, although he/she wasn't very helpful either.
Riin.Viilas@dhl.com
thanks
I've emailed them, I'll update when they get back to me
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10-08-2018, 12:36   #47
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I've had the same issue and talked to the same woman in DHL (she remembered you!)
I emailed Arrow but, like you, I don't expect any joy. Probably suck it up and never deal with them again
Pun intended?


Just got an SMS that there's a customs charge of 21 euro on the package with the Pi Case and breadboard from DHL.

I have emailed the invoice to the email address Suckit provided and hopefully they will come clear the charge.

Pray4Doge!
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10-08-2018, 12:54   #48
Ten Pin
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that's how you got away with it - mine had a value of $34.49 so I got stung
Is that amount on a DHL label or an Arrow label?
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10-08-2018, 12:55   #49
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Just got mine via FedEx. No additional charges. Thanks OP
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10-08-2018, 13:19   #50
tphase
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Is that amount on a DHL label or an Arrow label?
on the commercial invoice printed by Arrow
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10-08-2018, 13:24   #51
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Mine delivered to my workplace with DHL label. No charges.

Surprised at speed of delivery. Thought it would have been a week or more.


All good.
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10-08-2018, 14:25   #52
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DHL are having none of it.

Quote:

To submit an amendment to customs your proof of purchase is needed a revised invoice is not acceptable.



There is also a €50 fee for the additional service.


Time to send both packages back I'd say..
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10-08-2018, 14:36   #53
tphase
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DHL are having none of it.
Quote:
To submit an amendment to customs your proof of purchase is needed a revised invoice is not acceptable.

There is also a €50 fee for the additional service.
Time to send both packages back I'd say..

I'd say the only way around this in future is to send DHL a copy of the invoice in advance so they can present that to customs.


That €50 fee is a taking the piss, though
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10-08-2018, 14:39   #54
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Same here . Sent a return parcel email notice to ie.imports@dhl.com and i'll wait for arrow to reimburse me ( a week, a month..who knows? )

This is the email I used to contact DHL.

Just sent an email to the IE.VAT email suckit provided so hoping to get through to someone else this time.
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10-08-2018, 15:50   #55
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Order from fedex as its looks like best option...avoid DHL...
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10-08-2018, 16:00   #56
Doge
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This is the email I used to contact DHL.

Just sent an email to the IE.VAT email suckit provided so hoping to get through to someone else this time.
Seems like the ie.vat email was the one the rep contacted me back on so I've just sent her 2 emails essentially.

Told her the invoice i sent is the original and not revised in any way.

I also said I could email a PayPal receipt but still waiting to hear back.

How do I arrange for the shipment to be returned?

Do I need to contact arrow first?
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11-08-2018, 10:48   #57
ed1140
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Got my pi and case yesterday from DHL, fast delivery, no charges
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12-08-2018, 16:41   #58
tphase
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Got my pi and case yesterday from DHL, fast delivery, no charges
what value did Arrow put on the commercial invoice?
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12-08-2018, 22:06   #59
Standard Toaster
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DHL looking for 21.33 customs.
So i can pay this and get it refunded later?
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12-08-2018, 22:18   #60
tphase
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Originally Posted by Standard Toaster View Post
DHL looking for 21.33 customs.
So i can pay this and get it refunded later?
no chance - I tried, DHL would not budge.
Arrow put the incorrect amount on the commercial invoice, that's all DHL (and customs) have to go on so the charges are valid unfortunately. If you don't want to pay, send it back to Arrow
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