Eir Mobile SIM only €14.99 per month

A Law · 11-04-2019 3:14pm #1

https://www.onebigswitch.ie/campaigns/eir-mobile-sim-only-offer/plans/results

Havent done it myself. 30gb data, unlimited calls and texts and eir sport pack half price for a year. 9.99 if you he broadband with them.

Kenny Logins · 11-04-2019 3:19pm

Is there any way to view the deals on this site without giving your email address?

GBX · 11-04-2019 3:27pm

Kenny Logins wrote: »

Is there any way to view the deals on this site without giving your email address?

Random email. Click go:

50% off eir Mobile's Connect Sim Only 30 Day Plan for a full year

€14.99 a month for a full year

Flexible 30 day rolling contract

30GB data to use anywhere in the EU

Unlimited calls to any network

Unlimited texts to any network

Free eir sport pack^

Already an eir Broadband customer? Call 1800 303 719 to take up the same plan for just €9.99 a month for a full year!

Pass this special offer on to your friends

eir Mobile Sim Only Offer

The Terms and Conditions for €14.99 Sim Only Plan can be found here.

The Terms and Conditions for the €9.99 Sim Only Plan for eir broadband customers can be found here.

^Free eir Sport available until 31/05/19.

m8 · 11-04-2019 3:35pm

I have BB with them and gave up trying to contact them to get this offer for the wife, sometimes it's just not worth it. Looks good but as soon as my year with BB is up I'm moving as I was unable to contact them in any way except chat where I was told to call them but never got an answer on the phone even after weeks of trying.

B_ecke_r · 11-04-2019 3:36pm

it's free for a year if you have a broadband bundle (this is recontracted for 12 months)

6 month discount for just mobile customers

MOH · 11-04-2019 5:41pm

joefuss1986 wrote: »

https://www.onebigswitch.ie/campaigns/eir-mobile-sim-only-offer/plans/results

Havent done it myself. 30gb data, unlimited calls and texts and eir sport pack half price for a year. 9.99 if you he broadband with them.

Realise it should be obvious, but might want to edit title to clarify it's 14.99 per month for a year. I actually though it was some kind of insane loss leading promotion for the whole year.

Fann Linn · 11-04-2019 5:51pm

MOH wrote: »

Realise it should be obvious, but might want to edit title to clarify it's 14.99 per month for a year. I actually though it was some kind of insane loss leading promotion for the whole year.

It's actually €14.99 per month on a rolling contract for 6 months and switches to 29.99 after the 6th.
Signed up myself last week having been a payg customer previously.
Rolling contract means ye can cancel anytime as per t&cs.

DopeTech · 11-04-2019 5:54pm

Fann Linn wrote: »

It's actually €14.99 per month on a rolling contract for 6 months and switches to 29.99 after the 6th.
Signed up myself last week having been a payg customer previously.
Rolling contract means ye can cancel anytime as per t&cs.

That's not the offer you get via the OPs link.

ted1 · 11-04-2019 5:59pm

Fann Linn wrote: »

It's actually €14.99 per month on a rolling contract for 6 months and switches to 29.99 after the 6th.
Signed up myself last week having been a payg customer previously.
Rolling contract means ye can cancel anytime as per t&cs.

Thanks. No not once incentive for changing now. Thought it was for 12 months

Fann Linn · 11-04-2019 6:02pm

Sir Dosser wrote: »

That's not the offer you get via the OPs link.

When I was in the shop they said the full package is available to those who are already eir bb customers or those taking out a new bb package and contract.

Everyone else gets the discount for just the 6 months apparently. Thanks for the link and i'll check it out again tomorrow.

B_ecke_r · 11-04-2019 6:04pm

Sir Dosser wrote: »

That's not the offer you get via the OPs link.

That's for broadband customers

fixXxer · 11-04-2019 6:09pm

the T&C says €15 for 12 months and €9.99 for BB customers.

corks finest · 11-04-2019 9:20pm

If they gave me e14.99 # month I wouldn't sign up with them,ever ever ever again

cojomo2 · 12-04-2019 7:58am

m8 wrote: »

I have BB with them and gave up trying to contact them to get this offer for the wife, sometimes it's just not worth it. Looks good but as soon as my year with BB is up I'm moving as I was unable to contact them in any way except chat where I was told to call them but never got an answer on the phone even after weeks of trying.

This. Eir have the worst customer service I have ever experienced. Online chat is useless, they wont answer the phone. The overcharhed me and I had no way to contact them to get it sorted. They are an absolute shambles of an outfit. Avoid if you want to stay sane.

StonedRaider · 12-04-2019 8:06am

cojomo2 wrote: »

This. Eir have the worst customer service I have ever experienced. Online chat is useless, they wont answer the phone. The overcharhed me and I had no way to contact them to get it sorted. They are an absolute shambles of an outfit. Avoid if you want to stay sane.

Same here, just moved recently

Slutmonkey57b · 12-04-2019 8:13am

The simple answer is go into a physical shop and do whatever needs doing. Then if you need anything phone the shop and ask for whoever. It's not like you have to go miles out of your way to find one, there'll probably be one near your supermarket.

Fingers Mcginty · 12-04-2019 8:21am

Would this be comparable to the lyca 14.99 a month?
I find sometimes with Lyca that my mobile internet isnot great at all.
I get 25G of data a month but only at 3G. Is the eir deal 4G?

Holy Duck · 12-04-2019 8:26am

Slutmonkey57b wrote:

The simple answer is go into a physical shop and do whatever needs doing. Then if you need anything phone the shop and ask for whoever. It's not like you have to go miles out of your way to find one, there'll probably be one near your supermarket.

Plenty of shops but they are useless, anything you want to buy, change or cancel and they tell you, you must go online or ring the phone that never answers, better to avoid than drive yourself bananas.

fixXxer · 12-04-2019 8:29am

Slutmonkey57b wrote: »

The simple answer is go into a physical shop and do whatever needs doing. Then if you need anything phone the shop and ask for whoever. It's not like you have to go miles out of your way to find one, there'll probably be one near your supermarket.

This offer for 12 months is Callback only. If you go to the shop you only get the 6 month version.

Creamy Goodness · 12-04-2019 8:31am

Would this be available to existing eir sim only plans? Currently paying €25 for 10gb of data.

malinheader · 12-04-2019 8:49am

Avoid like the plague. 2 weeks trying to get broadband issues resolved, chat icon waste of time. 50 mins holding on phone to speak to customer service, promised reduction in bill, never happened 47 minutes waiting time again. And worse is they even pulled there service contacts off boards. Be warned.

sweetie · 12-04-2019 9:57am

There's always Talk to Eir forum on boards. Oh wait...they closed that too!

monkeybutter · 12-04-2019 9:59am

worst company in Ireland by a stretch at this stage, avoid like the plague

fixXxer · 12-04-2019 10:09am

Interesting comments. Never had a problem when I had my mobile with them. Only switched as there were cheaper options.

monkeybutter · 12-04-2019 10:12am

look at any eir threads floating about, you'll get the same feedback

they will actually not let you leave

ok on the mobile, you could just cancel your direct debit and dump your sim for a new one, but with landline, you are actually stuck with them as they won't let you leave or cancel

Perhaps they are worse now than 2 years ago?

fixXxer · 12-04-2019 10:16am

You don't need to contact them when leaving the mobile phone contract. You just tell your new company you're switching and they do it for you.

Former Former · 12-04-2019 10:24am

My wife moved over to this deal a couple of months ago, switching from Tesco Mobile; it took Tesco nearly six weeks to issue her the unlock code for her phone.

Eir might have bad customer service but the idea that they're worse than the rest is nonsense.

This is a great deal. We declined the 9.99 because it means you start a new 12-month deal on your broadband, but 14.99 a month is still incredible value.

monkeybutter · 12-04-2019 11:25am

fixxxer wrote: »

You don't need to contact them when leaving the mobile phone contract. You just tell your new company you're switching and they do it for you.

good luck with that, that's how the broadband is supposed to work

i mean their **** has made the papers

50 minutes on the line to be cut off, multiple calls made on the same issue, not records no notes taken, each time you get through it's starting from scratch, have to go to the ombudsman to sort it

oliver29 · 12-04-2019 11:28am

They've cut the number of staff too close to the bone. Hold times have gone through the roof over the past year or so. That said they've sorted every issue I've had. Online chat hasn't been useful, they ultimately always ask me to phone in

They're data speeds have always been decent.

They offer wifi calling, I wish vodafone offered it on a broader range of phones.

As others have said, go to the eir store if you can.

monkeybutter · 12-04-2019 11:29am

Former Former wrote: »

My wife moved over to this deal a couple of months ago, switching from Tesco Mobile; it took Tesco nearly six weeks to issue her the unlock code for her phone.

Eir might have bad customer service but the idea that they're worse than the rest is nonsense.

This is a great deal. We declined the 9.99 because it means you start a new 12-month deal on your broadband, but 14.99 a month is still incredible value.

Of course it's not nonsense

Tesco are also know for being terrible, but even they arent that bad

have a look around, she was still able to switch from them

she is no longer a customer, sending her an unlock code is no doubt low down their list of priorities

Some companies are great to deal with, so yes they are worse than the rest to deal with

m8 · 12-04-2019 11:32am

Slutmonkey57b wrote: »

The simple answer is go into a physical shop and do whatever needs doing. Then if you need anything phone the shop and ask for whoever. It's not like you have to go miles out of your way to find one, there'll probably be one near your supermarket.

When you go to the shop they say you need to speak to them online, it's like a roundabout and I would advise you stay off it. :mad:

fixXxer · 12-04-2019 11:43am

Again, if people want the 12 months deal you cant go to the shop and get it, its in the T&C linked earlier.

bromley52 · 12-04-2019 1:37pm

I rang 1800 303 719 to enquire about this and I must say their customer service is awful.
A guys answered the phone from Eir sales and I might as well have been talking to Mike over the road. No effort what's so ever to try and get me to sign up and everything was "yes/no". Heavens forbid if I had a problem.

I was seriously interested until that call.

DopeTech · 12-04-2019 1:39pm

monkeybutter wrote: »

worst company in Ireland by a stretch at this stage, avoid like the plague

Their network is generally good but if you ever have to contact them you may as well just blow your brains out.

Davy · 12-04-2019 8:03pm

If people dont port to other networks, everyone will pay higher prices in the long run so its good to swtich. My advice is to try it if paying more than this currently.

Then if you do have trouble with Eir, you can port away at anytime when on the 30 day sim only plan. Mobile wont have many problems compared to broadband/landline. Support will improve but it will take time as they move from external back to internal support.

ct5amr2ig1nfhp · 12-04-2019 8:58pm

The company is going down the toilet. 13k jobs down to 3k and now they want to cut another 1k , it's no wonder why their services are falling over and customer service has gone to the dogs. Their corporate side is the same. Multiple account managers in the last year and they've all left the company. No one available to answer queries regarding services.

dunleas · 12-04-2019 10:37pm

fixxxer wrote: »

the T&C says €15 for 12 months and €9.99 for BB customers.

Correct. I'm not a BB customer with them. Filled in the request call back on the One big Switch site. Got the call back signed up for 12 Months @ 14.99 per Month.

DopeTech · 13-04-2019 3:13am

Marcus Mushy Suntan wrote: »

Multiple account managers in the last year and they've all left the company. No one available to answer queries regarding services.

I thought that was just me! Corporate care is shockingly bad a the moment. Even the higher up members don't seem to give a damn. If they continue like this I'd hate to see what their customer numbers look like in 1-2 years. The company I work for will certainly be looking elsewhere. Like most companies we rate customer service/support quite high. We'll be willing to pay more if someone else can provide a better service.

Back on topic I think I may try this deal out but if I have any problems I'll be back to Vodafone X in a shot.

gomara · 13-04-2019 2:48pm

Spent 45 minutes waiting for loyalty team but it was worth it. I'm a BB customer. Mentioned sky 35pm deal and was offered broadband, home phone with anytime calls and 2 mobiles 30gb data rolling contract for total eu64 per month a reduction of 30pm. I had 2 mobiles on the 10pm rate due to finish in may but now extended for a year. Had to agree new 12 month contract for BB and phone, still a good deal.

DopeTech · 13-04-2019 5:47pm

gomara wrote: »

Spent 45 minutes waiting for loyalty team but it was worth it. I'm a BB customer. Mentioned sky 35pm deal and was offered broadband, home phone with anytime calls and 2 mobiles 30gb data rolling contract for total eu64 per month a reduction of 30pm. I had 2 mobiles on the 10pm rate due to finish in may but now extended for a year. Had to agree new 12 month contract for BB and phone, still a good deal.

What number did you call? The number in the link says they are Monday to Friday 9-7

okidoki987 · 13-04-2019 6:35pm

Anybody know the max number of sims allowed under this deal?

gomara · 13-04-2019 8:17pm

As far as I know it's 5 Sims and I just rang 1901 they transferred me to loyalty

corks finest · 14-04-2019 6:55am

fixxxer wrote: »

Interesting comments. Never had a problem when I had my mobile with them. Only switched as there were cheaper options.

If you haven't been ****ed about by eir you haven't been a customer of theirs -simples- worst shower of God's earth, avoid,avoid,avoid.

corks finest · 14-04-2019 6:57am

Marcus Mushy Suntan wrote: »

The company is going down the toilet. 13k jobs down to 3k and now they want to cut another 1k , it's no wonder why their services are falling over and customer service has gone to the dogs. Their corporate side is the same. Multiple account managers in the last year and they've all left the company. No one available to answer queries regarding services.

Eir haven't got a customer care team- just rubbish

corks finest · 14-04-2019 6:58am

bromley52 wrote: »

I rang 1800 303 719 to enquire about this and I must say their customer service is awful.
A guys answered the phone from Eir sales and I might as well have been talking to Mike over the road. No effort what's so ever to try and get me to sign up and everything was "yes/no". Heavens forbid if I had a problem.

I was seriously interested until that call.

Yes dismal care they should be called not customer

gomara · 14-04-2019 7:52am

I have to say I’ve never had an issue with them. I’m happy to have my BB with them as they’re the ones that have to fix any line issues (I’ve had 2 in about 3 years). All the other providers have to call Eir anyway and they are going to prioritise an Eir customer. They are currently moving to 3 Irish call centres. When I rang 1901 got a friendly girl in Sligo. The call system told me I’d have to wait 20 minutes but she answered instantly. The only delay was transferring to Loyalty team which took over30 minutes, but they were apologetic and helpful.

corks finest · 14-04-2019 1:53pm

gomara wrote: »

I have to say I’ve never had an issue with them. I’m happy to have my BB with them as they’re the ones that have to fix any line issues (I’ve had 2 in about 3 years). All the other providers have to call Eir anyway and they are going to prioritise an Eir customer. They are currently moving to 3 Irish call centres. When I rang 1901 got a friendly girl in Sligo. The call system told me I’d have to wait 20 minutes but she answered instantly. The only delay was transferring to Loyalty team which took over30 minutes, but they were apologetic and helpful.

You should take up gambling _ sure winner,I went through months of hell with them

Red Silurian · 14-04-2019 3:09pm

GBX wrote: »

^Free eir Sport available until 31/05/19.

Hmm I wonder what happens in June

podgeandrodge · 14-04-2019 4:37pm

fixxxer wrote: »

Again, if people want the 12 months deal you cant go to the shop and get it, its in the T&C linked earlier.

A relation got it in the shop (the 9.99 for 12 months with b/b)

m8 · 15-04-2019 8:19am

gomara wrote: »

I have to say I’ve never had an issue with them. I’m happy to have my BB with them as they’re the ones that have to fix any line issues (I’ve had 2 in about 3 years). All the other providers have to call Eir anyway and they are going to prioritise an Eir customer. They are currently moving to 3 Irish call centres. When I rang 1901 got a friendly girl in Sligo. The call system told me I’d have to wait 20 minutes but she answered instantly. The only delay was transferring to Loyalty team which took over30 minutes, but they were apologetic and helpful.

Do you work for EIR?

bromley52 · 15-04-2019 10:40am

Has anyone with Eir or who has been with Eir for mobile only had issues with customer service?
I'm currently on Vodafone Student PAUG and dont want to leave it if Eir are truly as bad as people are saying.

Eir Mobile SIM only €14.99 per month

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