Iberdrola energy

the explorer · 01-08-2019 11:00am #1

Any expeirence or reviews?

This is a new company now offering the cheapest electricity in Ireland I think, looking at switching soon.

L1011 · 01-08-2019 12:27pm

Their customer care in Spain is incredibly poor and processes archaic... but that's where they're the dominant player.

dudara · 01-08-2019 8:54pm

Moved to A&P

zell12 · 02-08-2019 9:02am

the explorer wrote: »

Any expeirence or reviews?.

Shop around more and include offers:
EI are offering €150 cashback
SSE are offering €200 bill credit

087brain21 · 14-10-2019 5:38pm

looking at joining Iberdrola too

Has anyone any experience with them so far?

Miles cheaper than electric ireland and don't everyone use the same power lines no matter the company so surely it just comes down to price?

KCross · 14-10-2019 6:47pm

087brain21 wrote: »

looking at joining Iberdrola too

Has anyone any experience with them so far?

Miles cheaper than electric ireland and don't everyone use the same power lines no matter the company so surely it just comes down to price?

What rate did you get?
They were way overpriced when I looked at them recently.

Look at Energia and Airtricity. They have been consistently the cheapest imo.

087brain21 · 15-10-2019 11:49am

KCross wrote: »

What rate did you get?
They were way overpriced when I looked at them recently.

Look at Energia and Airtricity. They have been consistently the cheapest imo.

Got it off bonkers.ie when i put in how much i spend on a bill in a month they came up at the top of the list
Its their green 23 deal around 15.20 cent per kwh

L1011 · 31-10-2019 10:47pm

Decided to give these the plunge today; coming out vastly cheaper for my usage than anyone else.

fits · 31-10-2019 11:04pm

I joined them back in September as they were cheapest for our usage. No issues so far. Just got first bill.

Bummer1234 · 01-11-2019 9:32am

Took the plunge with them yesterday also, Was getting them cheaper than others on bonkers and looking at the units compared to everyone else for both gas and electricity...they seemed to be the cheaper...

zell12 · 01-11-2019 10:51am

L1011 wrote: »

Decided to give these the plunge today; coming out vastly cheaper for my usage than anyone else.

Did you include cashback in final yearly usage estimate?

porker36 · 01-11-2019 11:01am

Took the plunge also and switched, deal on bonkers.ie also, energia rang me before the switch date and bettered the bonkers deal so stayed with energia in the end

L1011 · 01-11-2019 2:24pm

zell12 wrote: »

Did you include cashback in final yearly usage estimate?

Yes. Didn't bring anyone close

uck51js9zml2yt · 01-11-2019 2:37pm

Switched recently from energies to electric Ireland who were cheapest. Opted for the lower rate then the cashback. Figured that if prices go up by a %. It's still cheaper.

Bummer1234 · 01-11-2019 3:41pm

When i was looking through the website i found Electric Ireland extremely dear on the dual fuel on the units for each gas and Electricity.

emy · 03-12-2019 3:23pm

I am looking to switch the provider, now I am with Electric Ireland both gas and electricity. On bonkers Iberdrola seems to be the best for both fuel options.

Fred the ferret · 21-12-2019 6:33pm

I joined Iberdrola in August as the offer looked good. The website never seemed to work properly and I had to ring in my meter readings each time. There was no emailed warning of a bill asking for a meter reading and they have no provision for on-line payment. The bills never came in at the same time interval and although my account states that the next bill is now due in February I know there is another for this month which hasn't been posted yet. What's the point? On each occasion any enquiries were handled by Scottish Power, which they also own, and despite being very pleasant it became increasingly evident that Iberdrola had set up the IE. end of things with the minimum of backup. Finally emailed them in utter frustration with the dismal service only to receive the initial response in Spanish. When I did get an IE. answer there was no apology, instead a suggestion that I had been using the ES. website instead of IE. (I know the difference) and that they were "proud of being an international company". Maybe, but that butters no parsnips and have now fled to SSE Airtricity who offer a cheaper deal at the moment and doubtless they will take their €50 cancellation fee regardless. AVOID LIKE THE PLAGUE

CoffeeBean2 · 22-12-2019 10:05am

I just switched to them a month ago. The per unit price is the cheapest, but the standing charge is high. Still works out cheaper for me. I didn't factor in a cash back as I didn't know about it. I have higher than average usage as my heating is electric, so the cheap per unit cost suits.

Fred the ferret wrote: »

have now fled to SSE Airtricity who offer a cheaper deal at the moment and doubtless they will take their €50 cancellation fee regardless. AVOID LIKE THE PLAGUE

Were you not locked into a contract? If so, how did you get out?

Aingeal17 · 02-01-2020 6:24pm

Fred the ferret wrote: »

I joined Iberdrola in August as the offer looked good. The website never seemed to work properly and I had to ring in my meter readings each time. There was no emailed warning of a bill asking for a meter reading and they have no provision for on-line payment. The bills never came in at the same time interval and although my account states that the next bill is now due in February I know there is another for this month which hasn't been posted yet. What's the point? On each occasion any enquiries were handled by Scottish Power, which they also own, and despite being very pleasant it became increasingly evident that Iberdrola had set up the IE. end of things with the minimum of backup. Finally emailed them in utter frustration with the dismal service only to receive the initial response in Spanish. When I did get an IE. answer there was no apology, instead a suggestion that I had been using the ES. website instead of IE. (I know the difference) and that they were "proud of being an international company". Maybe, but that butters no parsnips and have now fled to SSE Airtricity who offer a cheaper deal at the moment and doubtless they will take their €50 cancellation fee regardless. AVOID LIKE THE PLAGUE

Agree with all of this - avoid this company at all costs. They are impossible to communicate with. Three weeks ago I called and was told they’d call me back ASAP. Called them today, only two lads in the office and neither could help - seems they only answer the phone. Was told the manager was away and not sure when she’d be back! Sounds like a very slack doss house tbh!

Ubbquittious · 02-01-2020 8:10pm

Do they actually generate anything in this country? Gas how some strange company can just waltz in and start taking MPRN's and billing people

the_syco · 02-01-2020 10:41pm

From their site, they seem to offer a discount for the 1st 12 months. For example, with the "Dual Fuel 23" plan, you'll have a 23% discount for 12 months. Seems the discount will go to 9% after the 12 months.

CoffeeBean2 wrote: »

Were you not locked into a contract? If so, how did you get out?

from their website;

If you cancel either your Gas or Electricity Tariff with us by switching to another energy supplier, with the transfer fully completing 49 days or more before the End Date ie 12 months from your supply start date, we will apply exit fees of €50 (inc VAT) for the fuel you have switched.

jon ish · 26-01-2020 9:32am

I signed up because they were cheap, but the seem to billing quarterly and not a fixed monthly dd. So I am going to get billed for the December, January and February - two fuels in one go. Cant wait for my year to be up.

L1011 · 26-01-2020 5:08pm

Ubbquittious wrote: »

Do they actually generate anything in this country? Gas how some strange company can just waltz in and start taking MPRN's and billing people

Yes, they have substantial wind installations in Donegal and possibly other places.

Horace Wimp · 26-01-2020 5:10pm

jon ish wrote: »

I signed up because they were cheap, but the seem to billing quarterly and not a fixed monthly dd. So I am going to get billed for the December, January and February - two fuels in one go. Cant wait for my year to be up.

I signed up yesterday.

From what I'm reading (wish I had seen this thread first), I should avail of my 14 day cooling off period and cancel the switch.

I don't mind submitting readings I take myself, I had to do similar before with Airtricity, but quarterly billing isn't okay with me

theboringfox · 26-01-2020 11:24pm

I signed up. No issues so far. Your gas and electricity readings taken by the network anyway. I just want the cheapest rate and they were it even when taking into account offers. I agree though their setup seems to be super basic but I remember being with flogas and was similar. I can see not having monthly billing could be an issue. Mine seems to be every 2 months which would seem standard enough. But agree outside of price this is absolutely no frills stuff.

Horace Wimp · 26-01-2020 11:51pm

I don't need frills

Just value

mean gene · 27-01-2020 7:48pm

bonkers telling me move from energia dual fuel to electric ireland for electricity and flo gas for gas-whats the story just do it through bonkers is it or are ya better off going to the companys your going to

zell12 · 27-01-2020 9:22pm

Either way
Make sure to include cashback
Bonkers does not include the SSE cashback in comparison, check if it is cheaper
https://www.sseairtricity.com/ie/home/

CosmicFool · 28-01-2020 9:31am

Was just looking at joining them and noticed that the people giving out are new so I'm not sure are they actually true or not

CosmicFool · 28-01-2020 9:34am

fits wrote: »

I joined them back in September as they were cheapest for our usage. No issues so far. Just got first bill.

Have you had any trouble with Iberdrola since joining?

Glenbhoy · 28-01-2020 9:45am

CosmicFool wrote: »

Was just looking at joining them and noticed that the people giving out are new so I'm not sure are they actually true or not

I joined them in October, I'm getting billed, and it seems reasonable etc, but I've been unable to get online access to my account and I only received a bill via email when I queried how they could take payment without giving me sight of a bill first.
As others have said, they seem to be attempting to serve the Irish market with little or no backup.
I probably wouldn't have signed up if I had known this, but I'll stick with them for the 12 months and review then.

CosmicFool · 28-01-2020 9:56am

Glenbhoy wrote: »

I joined them in October, I'm getting billed, and it seems reasonable etc, but I've been unable to get online access to my account and I only received a bill via email when I queried how they could take payment without giving me sight of a bill first.
As others have said, they seem to be attempting to serve the Irish market with little or no backup.
I probably wouldn't have signed up if I had known this, but I'll stick with them for the 12 months and review then.

OK thanks a mill.

fixXxer · 12-02-2020 2:44pm

Any more opinions on these guys? Look to be cheapest Dual Fuel option for my usage.

As long as the bills go out accurately I don't ask for much else.

conor-mr2 · 13-02-2020 3:39pm

Hmm, I had a chap knock on our door last night. Pleasant enough guy and showed us the offers. Spoke about the company.
We are with Electric Ireland with both gas and elec but out of contract so decided to do the switch.

I got the email about logging into my account, which I did.
Some observations already:
* Chrome is telling me the site isnt secure because the certificate authority isnt valid. I dont particularly like seeing that.
* Most of the pages have 404 including the privacy policy and terms & conditions to name but two.

I understand my current provider needs to contact me to ensure I want to change. Suffice to say, Ill see what they'll want to offer me and then stick with them as this is not great to see from a provider at all.

Bummer1234 · 19-02-2020 3:44pm

Christ there website is shocking, Got there bills when i log in and try to view/download the bill and keeps coming up "Something went wrong when trying to download your bill, please try again later" then it starts duplicating the bill download button on screen which other links doesn't work.

I also can't give in my gas meter reading as the website and app is not accepting it (And its 100% correct) so i got a estimate which was higher than it should be.

If you like fully functioning websites or apps stay clear for the time been.

L1011 · 20-02-2020 10:17pm

Their website is comically bad

Got an email two days ago about an electricity bill. Logged in to check if the estimate was accurate (it was within about 80 units, so good there - but I think that's Networks estimating anyway!) and it initially said my account was still being set up. I moved months ago.

Logged out and in again and I could get the bill to check. Could see the headline price on a gas bill, but couldn't open it

Got the email about that bill today - its due to be taken from my account on Monday. I'm fairly certain that breaks direct debit rules to only be informed about it at that short notice (albeit I knew it was going to be coming and roughly what it was). And I still can't open it.

sigfridb · 10-03-2020 1:53pm

I registered with Iberdrola back in November for dual energy, the switching process was easy and the price was good... The experience goes down hill from here.

The technical issues:

The app and website are a joke and never work, I'm 5 months with them and still can't download any bill from the website, getting an error each time. On the app, it's "slightly" better, I get to see a bill from time to time after trying numerous times.

Submitting the readings is near impossible, getting an error each time. I managed to submit one electricity reading successfully so far.

Impossible to submit screenshot or photos through the app support section, the app crashes every time.

Billing

I first contacted them because I still had no bills and it was past the date that the system was saying I should be billed. Eventually I got the electicity bill, a bit late but that was fine. The Gas bill took some time to be generated because of various reason given by their Customer Support.

To my surprise I got another Gas bill 3 week after the first one, even though bills are supposed to be every 2 months according to their "Code of practice and T&Cs. And 2 weeks after that bill I just got yet another gas bill!!! That's 3 Gas bills in the space of 5 weeks! Total non-sense.

The customer service

For the endless number of issues, I've contacted the support over the chat. To my surprise I got a pleasant answer extremely quickly from them (Scottish Power staff I believe), however I never got anything resolved. The agents trieds their best but they were also experiencing technical issues and unable to tell me what I was looking for.

After a while, I've filed a complaint and was told I'd get a call back from the Customer Service Manager the same afternoon or next day.
A week later, still no calls, I've contacted them again, they asked me for my availability the next day or 2.... still no calls.
After 2 or 3 week, I eventually got a missed call, unfortunately I was in a meeting. Got an email from the manager asking when she could call back, to which I replied instantly, it then took almost 2 week to eventually get that call.

I was given various reason to the technical issues I listed above, not very convincing but at least that was a start and I wrongly assumed it would be the end of it. My billing issues as listed above continued and I've been emailing the manager on a weekly basis for the past 3 weeks and haven't got a single response yet.

Next step: Complaint to CRU since I'm getting nowhere.

I've dealt with difficult customer services in the past (Sky, UPC, Three to name a few) but this is just unreal.

if you don't care about when you are being billed, don't submit readings ever, enjoy the cheap deals, but you won't get more than that as it stands.

Burti16 · 12-03-2020 6:20am

sigfridb wrote: »

I registered with Iberdrola back in November for dual energy, the switching process was easy and the price was good... The experience goes down hill from here.

The technical issues:

The app and website are a joke and never work, I'm 5 months with them and still can't download any bill from the website, getting an error each time. On the app, it's "slightly" better, I get to see a bill from time to time after trying numerous times.

Submitting the readings is near impossible, getting an error each time. I managed to submit one electricity reading successfully so far.

Impossible to submit screenshot or photos through the app support section, the app crashes every time.

Billing

I first contacted them because I still had no bills and it was past the date that the system was saying I should be billed. Eventually I got the electicity bill, a bit late but that was fine. The Gas bill took some time to be generated because of various reason given by their Customer Support.

To my surprise I got another Gas bill 3 week after the first one, even though bills are supposed to be every 2 months according to their "Code of practice and T&Cs. And 2 weeks after that bill I just got yet another gas bill!!! That's 3 Gas bills in the space of 5 weeks! Total non-sense.

The customer service

For the endless number of issues, I've contacted the support over the chat. To my surprise I got a pleasant answer extremely quickly from them (Scottish Power staff I believe), however I never got anything resolved. The agents trieds their best but they were also experiencing technical issues and unable to tell me what I was looking for.

After a while, I've filed a complaint and was told I'd get a call back from the Customer Service Manager the same afternoon or next day.
A week later, still no calls, I've contacted them again, they asked me for my availability the next day or 2.... still no calls.
After 2 or 3 week, I eventually got a missed call, unfortunately I was in a meeting. Got an email from the manager asking when she could call back, to which I replied instantly, it then took almost 2 week to eventually get that call.

I was given various reason to the technical issues I listed above, not very convincing but at least that was a start and I wrongly assumed it would be the end of it. My billing issues as listed above continued and I've been emailing the manager on a weekly basis for the past 3 weeks and haven't got a single response yet.

Next step: Complaint to CRU since I'm getting nowhere.

I've dealt with difficult customer services in the past (Sky, UPC, Three to name a few) but this is just unreal.

if you don't care about when you are being billed, don't submit readings ever, enjoy the cheap deals, but you won't get more than that as it stands.

I have been using Iberdrola since Nov'19 and have the exact same issues. It doesn't seem to be fixed soon though. I have yet to receive my gas bill eventhough cusomer service said my bill would be issued in Feb'20 back in Jan'20.

efbeef · 14-03-2020 9:47am

Shocking customer service....changed in October and totally regret it. They will not take my meter readings online, they didnt issue me a bill after 2 months I had to ask for it and it took days of correspondance before I got it, you have no idea when they will take the money. The list goes on. It is all starting again as was suppose to get a bill earlier this week and nothing...

Gerard93 · 14-03-2020 2:23pm

efbeef wrote: »

Shocking customer service....changed in October and totally regret it. They will not take my meter readings online, they didnt issue me a bill after 2 months I had to ask for it and it took days of correspondance before I got it, you have no idea when they will take the money. The list goes on. It is all starting again as was suppose to get a bill earlier this week and nothing...

I switched end of February so have still to get my 1st bill which is due 25th of this month.
Found them good to respond to queries but have read a lot of negative reviews but knew this at the time of switching their price was good...

If I was having your problems I would record everything and date it and request that they release you from contract worst case scenario
you will loose €50 for getting out of contract, if you getting no satisfaction make a complaint to https://www.cru.ie/ wheather they will do any good or not.
Surely they have no leg to stand on if they not issuing bills as stated in their terms.
You could always move cancel their Direct debit and pay them what they bill you on their final bill less breaking fee if they try charge you this.....

L1011 · 18-03-2020 1:49pm

efbeef wrote: »

Shocking customer service....changed in October and totally regret it. They will not take my meter readings online, they didnt issue me a bill after 2 months I had to ask for it and it took days of correspondance before I got it, you have no idea when they will take the money. The list goes on. It is all starting again as was suppose to get a bill earlier this week and nothing...

It is always easier to submit meter readings to Networks than suppliers (not that this fixes all the other issues Iberdrola have...)

DaveyDave · 21-03-2020 3:41am

Interesting feedback here. I know you get what you pay for, Eir and Permanent TSB come to mind for awful customer support, very rude and unhelpful at times but they're cheap and they work.

I think I might spend a little extra to give Iberdrola a miss though, nothing bugs me more than having to deal with poor user experiences like a ****ty app, website or having trouble phoning.

sigfridb · 21-03-2020 8:55am

Gerard93 wrote: »

I switched end of February so have still to get my 1st bill which is due 25th of this month.
Found them good to respond to queries but have read a lot of negative reviews but knew this at the time of switching their price was good...

If I was having your problems I would record everything and date it and request that they release you from contract worst case scenario
you will loose €50 for getting out of contract, if you getting no satisfaction make a complaint to https://www.cru.ie/ wheather they will do any good or not.
Surely they have no leg to stand on if they not issuing bills as stated in their terms.
You could always move cancel their Direct debit and pay them what they bill you on their final bill less breaking fee if they try charge you this.....

After 2 months of battling with Iberdrola and getting nowhere, I’ve raise a complaint with CRU, which rejected twice because I didn’t complete the Iberdrola complaint process and they contacted Iberdrola who said that it was still under investigation.
The thing is that I will never complete their complaint process because they don’t follow it and never responds. It took over a month, 5 emails and 2 contacts to the customer service to get an email back from The Customer Experience Manager, a one liner. “I’m suprised no updated were communicated to you, I escalated it”. The emails were addressed to her.
They break every single rule of their Code of Practice for which they say they should pay €35.
This is almost a scam.

Gerard93 · 21-03-2020 9:15am

DaveyDave wrote: »

Interesting feedback here. I know you get what you pay for, Eir and Permanent TSB come to mind for awful customer support, very rude and unhelpful at times but they're cheap and they work.

I think I might spend a little extra to give Iberdrola a miss though, nothing bugs me more than having to deal with poor user experiences like a ****ty app, website or having trouble phoning.

Wise decision I think judging by the reviews on trustpilot and here they seem to be an absolute disaster, the mainstream competitors seem pretty close in price anyway for peace of mind and zero hassle worth it... I am sorry at this stage I switched so will be interesting to see how it goes for me

Gerard93 · 21-03-2020 9:22am

sigfridb wrote: »

After 2 months of battling with Iberdrola and getting nowhere, I’ve raise a complaint with CRU, which rejected twice because I didn’t complete the Iberdrola complaint process and they contacted Iberdrola who said that it was still under investigation.
The thing is that I will never complete their complaint process because they don’t follow it and never responds. It took over a month, 5 emails and 2 contacts to the customer service to get an email back from The Customer Experience Manager, a one liner. “I’m suprised no updated were communicated to you, I escalated it”. The emails were addressed to her.
They break every single rule of their Code of Practice for which they say they should pay €35.
This is almost a scam.

What will you do next??
My first bill is due next week so will be interesting to see how it goes.... I have submitted 2 x readings through ESB networks as the Iberdrola app only allowed me to submit 1 x reading....

pissed · 07-04-2020 10:05pm

A customer since the 17th of January and still waiting on my first bill. App said it was due on the 13th of March. I contacted customer services who informed me that ESB only read it on the 18th of March and a bill would be generated in the coming days. Contacted them again in April as still no bill and the customer service guy I got hadn't a clue. Tried to fob me off saying they were waiting on a reading from ESB until I informed him he had one on the 18th of March. Then he changed his tune and was forwarding it on to a manager. Sill no bill and still no contact from the manager. I wont be listening to bonkers.ie in the future.

Avoid this company at all costs unless you like an annual bill by the looks of it.

quietsailor · 08-04-2020 1:54pm

Gerard93 wrote: »

What will you do next??
My first bill is due next week so will be interesting to see how it goes.... I have submitted 2 x readings through ESB networks as the Iberdrola app only allowed me to submit 1 x reading....

do you mean you submit your reading to the network rather than the supplier. And if I'm reading that right could you post a link to the network page you use to submit the reading please

Edit: I found it through the CRU website
https://www.cru.ie/home/customer-care/energy/meter-reads/
(I'm on a mobile so I can't put in a hyperlink)

L1011 · 08-04-2020 1:56pm

quietsailor wrote: »

do you mean you submit your reading to the network rather than the supplier. And if I'm reading that right could you post a link to the network page you use to submit the reading please

https://www.esbnetworks.ie/existing-connection/meters-readings/submit-a-meter-reading

https://www.gasnetworks.ie/home/gas-meter/submit-meter-reading/

I have never used my operator page as they often ask for extraneous info that I don't have to hand; or just don't work like Iberdrolas.

quietsailor · 08-04-2020 2:00pm

L1011 wrote: »

https://www.esbnetworks.ie/existing-connection/meters-readings/submit-a-meter-reading

https://www.gasnetworks.ie/home/gas-meter/submit-meter-reading/

I have never used my operator page as they often ask for extraneous info that I don't have to hand; or just don't work like Iberdrolas.

Thank you

Gerard93 · 08-04-2020 6:45pm

quietsailor wrote: »

do you mean you submit your reading to the network rather than the supplier. And if I'm reading that right could you post a link to the network page you use to submit the reading please

Edit: I found it through the CRU website
https://www.cru.ie/home/customer-care/energy/meter-reads/
(I'm on a mobile so I can't put in a hyperlink)

Hi
I see L1011 has put up the links so Thanks for that !

I see from today they have the option to make a payment to your account through Mybills.ie

Rothmans · 11-04-2020 9:17am

Completely and utterly USELESS shower. Iberdrola is actually the worst company I have ever dealt with, which says a lot as I've had the pleasure of dealing with Eir in the past.
I'm having the same issues regarding their useless website. I've been able to get around this, to some extent, by dealing with Gas Networks Ireland and Electric Ireland instead.

The same issues with billing. I've emailed them several times, but to no avail. They just don't reply to emails. I got a generic Coronavirus email on Wednesday saying that they would be contactable as normal and gave the same email address and a contact number. So I have called the contact number several times in the last few days. It's just a pre recorded message saying that their phone lines are closed and refers you back to the email address that they don't bother even checking or replying to.
This has been going on since November, when I joined. Absolutely useless shower. As soon as I'm out of contract I will be gone like a shot, and advising every one I can tell to avoid this absolutely hopeless incompetent lot.

Iberdrola energy

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