“The Book People” Clearance sale plus extra 35% off code

R11 · 20-03-2020 1:15pm

miamee wrote: »

Did you have your home address or a different one that you don't have access to at the moment? Hopefully they can tell you where they have been delivered to.

Had my home address down. I emailed them 3 days ago enquiring about where my order was, got nothing..... Am beginning to wonder if this is a scam?

LizT · 20-03-2020 1:18pm

R11 wrote: »

Here

Mine says received as well but the order status is ‘pending’. I haven’t gotten anything yet. My order was placed on 2nd March

miamee · 20-03-2020 1:34pm

Got an out of office reply to my query (I filled in the online form) basically saying they are extremely busy and will get back to me as soon as they can.

Thank you for your message. Due to the recent high level of sales, it is taking longer than usual to respond to customer queries. We will reply to your message as soon as possible.
Please be assured that if you are awaiting a delivery, your order will be with you shortly. The average delivery time is currently 4 weeks.
Please accept our sincere apologies for any inconvenience.

Kind regards,

Head of Operations

angeldelight · 20-03-2020 1:37pm

Received means they’ve received your order not that you have

in2dark · 20-03-2020 3:53pm

I also placed the order on the 4th if march. Status of order is pending and each item of the order has status received

Of course nothing has arrived to my email yet. Cause some ppl mentioned before that once they dispatch it you get an email

Lets see how long more

Now that we need the books with kids at home

RebelScorned · 20-03-2020 5:58pm

jmorrisey wrote: »

So has anyone received anything yet at all?

I placed my order on 2 March - about 20 books/sets - and have received 3 so far, all sent separately in different boxes. Status online on my account still says "Pending". I used Address Pal, never thinking that every single book would be sent separately, so really hope the rest of my items are sent together or else it's gonna get mighty 'spensive!

devil-80 · 20-03-2020 5:59pm

I have status as pending as well. Send them email few days ago but didnt replied so far ;-(

Motherof123 · 20-03-2020 10:09pm

I ordered mine on the 3rd of March also.
Was hoping they would be shipped and delivered within the month but hopefully giving them the 4 weeks they should post on the 24th of March and then usually takes a week

Motherof123 · 20-03-2020 10:38pm

Thank you for your message. Due to the recent high level of sales, it is taking longer than usual to respond to customer queries. We will reply to your message as soon as possible.
Please be assured that if you are awaiting a delivery, your order will be with you shortly. The average delivery time is currently 7 weeks.
Please accept our sincere apologies for any inconvenience.

Darc19 · 20-03-2020 10:53pm

The place has hundreds of thousands of books. Massive number of orders and state clearly that orders will take 4 weeks.

So if like me you ordered early March, then don't expect delivery until early April.

If you get it earlier, then it's a bonus

selfbuilder1 · 21-03-2020 11:28am

I have an order from February 16 which is due for delivery on Monday next the 23rd. This was an order before the clearance sale.

Pique · 21-03-2020 12:28pm

Guys there's a fexking worldwide pandemic going on. They might have staffing issues or trouble logistically as a result.

Give them a break ffs.

Motherof123 · 23-03-2020 12:49am

Pique wrote: »

Guys there's a fexking worldwide pandemic going on. They might have staffing issues or trouble logistically as a result.

Give them a break ffs.

Well aware of that cheers no need for the ffs

Pique · 23-03-2020 2:45am

Motherof123 wrote: »

Well aware of that cheers no need for the ffs

Yet you emailed them about it...

Motherof123 · 23-03-2020 12:28pm

Pique wrote: »

Yet you emailed them about it...

No need to be so rude tho seriously there is no need for the attack people in general were enquiring about the orders which were made long before it escalated! I have ordered books from other places which did arrive.
So we are entitled to ask questions and follow up with emails so there's no need for the Criticism.
We're all very aware of what's going on thanks

Dodge · 23-03-2020 12:35pm

Motherof123 wrote: »

Back off and mind your own business seriously

You can’t post your ‘business’ on a public forum and then tell people to mind their own business

For your own sake, don’t worry about book deliveries. Just accept you’ll get them eventually

Motherof123 · 23-03-2020 12:38pm

Dodge wrote: »

You can’t post your ‘business’ on a public forum and then tell people to mind their own business

For your own sake, don’t worry about book deliveries. Just accept you’ll get them eventually

Ya dodge i "get it"

MacDanger · 23-03-2020 1:18pm

I ordered on 04th March and received them in two deliveries on 10th March via PM

LizT · 24-03-2020 11:52pm

Their website now says all orders delivered within 7 weeks

Motherof123 · 25-03-2020 2:55am

LizT wrote: »

Their website now says all orders delivered within 7 weeks

Yeah I noticed that also.
When I did my order it said 4 weeks I guess they couldn't handle the amount of orders so it's changed to 7 weeks.
The website has now changed to closing down sale.
Begining of March it was clearance sale.

Darc19 · 25-03-2020 4:01am

Motherof123 wrote: »

Yeah I noticed that also.
When I did my order it said 4 weeks I guess they couldn't handle the amount of orders so it's changed to 7 weeks.
The website has now changed to closing down sale.
Begining of March it was clearance sale.

Administrators have confirmed that they have not found a buyer and that they are now closing it.
They also let half of the warehouse staff go and instead of two shifts, it works on a single shift, Monday to Friday

Sheep Shagger · 25-03-2020 8:58am

Darc19 wrote: »

Administrators have confirmed that they have not found a buyer and that they are now closing it.
They also let half of the warehouse staff go and instead of two shifts, it works on a single shift, Monday to Friday

Thanks, is there a link to a news article about that?

devil-80 · 30-03-2020 10:16am

Anyone got their books?

in2dark · 30-03-2020 11:19am

devil-80 wrote: »

Anyone got their books?

Nada good i paid with paypal. Looks like nothing will arrive

ethical · 30-03-2020 11:59am

Nothing happening on my order of 6th March.................but my order of 26th March is partly on its way according to their email of yesterday.
I then emailed yesterday asking them what is happening with the earlier order.I paid with PAYPAL. So would imagine its just this Pandemic that is causing massive delay.

Electric Nitwit · 30-03-2020 12:56pm

in2dark wrote: »

Looks like nothing will arrive

I think that's jumping the gun, it said estimated 4 weeks delivery and its been exactly 4 weeks since this thread started. The website now says 7 weeks delivery so they're obviously running behind. I'm still confident my order will arrive

Cape Clear · 30-03-2020 5:48pm

Nothing like some old fashioned patience for a long and stress free life.

GalwayGrrrrrl · 30-03-2020 7:10pm

When it arrives it will be lovely surprise, when we are all fed up from staying at home. I’m keeping my fingers crossed.

Darc19 · 30-03-2020 10:06pm

Sheep Shagger wrote: »

Thanks, is there a link to a news article about that?

A simple Google News search will give you countless articles

Here's one https://www.business-live.co.uk/retail-consumer/book-people-close-easter-no-17691811

Darc19 · 30-03-2020 10:11pm

They have now stopped taking orders and just fulfilling those that are on their system

https://www.thebookpeople.co.uk/

Remember, you bought off administrator's, there is no risk.

DrFunkatron · 31-03-2020 11:09am

Tried to login there but I'm getting an error saying my details are incorrect. Not great hopefully order details haven't disappeared! Edit: They updated their page.

TBP wrote:

Our priority is to fulfil all existing orders whilst ensuring the health and wellbeing of our colleagues and customers alike.

Please be assured that our warehouse team is working hard to ship all existing orders as quickly and safely as possible. Orders may take up to 7 weeks to be delivered.

Unfortunately you can no longer log into your account, but please do not worry. This does not mean your order is not being processed. You will receive a tracking email as soon as your order has been dispatched.

You are still able to contact Customer Services by email at contact_centre@thebookpeople.co.uk or call 0345 602 3030 (Monday – Friday, 9am – 5pm) for any questions you may have.

Thank you for your continued patience and understanding.

The Book People

veray · 01-04-2020 1:23pm

Ordered 28th Feb, package now with Currier for the last 2 days. Waiting.

sillysocks · 02-04-2020 4:39pm

I ordered 2nd March and it was shipped yesterday for anyone still waiting!

Pique · 02-04-2020 4:50pm

Getting close then. I ordered on the 3rd and the 6th.

in2dark · 02-04-2020 4:55pm

Pique wrote: »

Getting close then. I ordered on the 3rd and the 6th.

Let us know pls if you get any update.

I ordered on the 4th and will also update.
Do they fulfill the order in the whole for those who got them shipped?

sillysocks · 02-04-2020 4:57pm

in2dark wrote: »

Let us know pls if you get any update.

I ordered on the 4th and will also update.
Do they fulfill the order in the whole for those who got them shipped?

Well I was given two Hermes tracking numbers so guessing my order was split in two. There was a few box sets etc so might have been too big for one box.

Sup08 · 02-04-2020 5:33pm

sillysocks wrote: »

I ordered 2nd March and it was shipped yesterday for anyone still waiting!

Were you notified by email about the dispatch?

Odered the 3rd so hoping to have an update soon. A few Easter gifts!!

sillysocks · 02-04-2020 5:39pm

Sup08 wrote: »

Were you notified by email about the dispatch?

Odered the 3rd so hoping to have an update soon. A few Easter gifts!!

Yep an email that they were dispatched and then one from the courier to say they had them.

devil-80 · 02-04-2020 5:49pm

Ive got email with order confirmation 5th March so hoply that will be dispatch soon.

Sheep Shagger · 02-04-2020 6:35pm

Website essentially closed down, you can no longer check orders.

http://thebookpeople.co.uk

Had a discussion with them via twitter direct message - that's gone now as they have deleted their social media accounts.

Darc19 · 02-04-2020 10:22pm

Sheep Shagger wrote: »

Website essentially closed down, you can no longer check orders.

http://thebookpeople.co.uk

Had a discussion with them via twitter direct message - that's gone now as they have deleted their social media accounts.

Think of a bar after last orders.

Most staff gone and those left are cleaning the place up. ðŸ˜‚

Any staff that are not needed are gone and that includes social media staff

ruth123456 · 03-04-2020 12:51am

So we’ll not get our orders?

John Hutton · 03-04-2020 1:00am

ruth123456 wrote: »

So we’ll not get our orders?

The Book People
Sorry, we are no longer taking orders
Our priority is to fulfil all existing orders whilst ensuring the health and wellbeing of our colleagues and customers alike.

Please be assured that our warehouse team is working hard to ship all existing orders as quickly and safely as possible. Orders may take up to 7 weeks to be delivered.

Unfortunately you can no longer log into your account, but please do not worry. This does not mean your order is not being processed. You will receive a tracking email as soon as your order has been dispatched.

You are still able to contact Customer Services by email at contact_centre@thebookpeople.co.uk or call 0345 602 3030 (Monday – Friday, 9am – 5pm) for any questions you may have.

Thank you for your continued patience and understanding.

The Book People

Toby Scott Underwood and Zelf Hussain were appointed as joint administrators of The Book People Limited on 16 December 2019 to manage its affairs, business and property as its agents without personal liability. Both are licensed in the United Kingdom to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales.

The joint administrators are bound by the Insolvency Code of Ethics which can be found at: https://www.gov.uk/government/publications/insolvency-practitioner-code-of-ethics.

The joint administrators may act as controllers of personal data as defined by UK data protection law depending upon the specific processing activities undertaken. PricewaterhouseCoopers LLP may act as a processor on the instructions of the joint administrators. Personal data will be kept secure and processed only for matters relating to the joint administrators’ appointment. Further details are available in the privacy statement on the PwC.co.uk website or by contacting the joint administrators.

gomara · 03-04-2020 7:32am

My order of the 3rf March shipped yesterday, so things are still moving.

veray · 03-04-2020 8:25am

veray wrote: »

Ordered 28th Feb, package now with Currier for the last 2 days. Waiting.

Quick update, ready to collect at parcel motel

sillysocks · 03-04-2020 8:41am

veray wrote: »

Quick update, ready to collect at parcel motel

And mine. Just in the nick of time to entertain the kids for the weekend!

devil-80 · 03-04-2020 9:28am

I ordered to irish adress...still nothing anyway

Motherof123 · 03-04-2020 9:32am

devil-80 wrote: »

I ordered to irish adress...still nothing anyway

Me too an irish Address. Got no email yet.
Waiting 5 weeks now so will wait for the 7 weeks and see.
I already got slated on here asking about the orders so I'm just waiting now and I presume they will send it when it's ready I did order a lot too.
Pity they are closing down we ordered from them in the past and they have a great selection of books.

Sheep Shagger · 03-04-2020 1:06pm

Think I read earlier in the thread that at least one person who ordered for parcel motel delivery got their order split into multiple deliveries so thay had to pay the parcel motel fee multiple times?

Our order was split between 7 debits on our credit card, does this mean we will get 7 delivers to parcel motel does anyone know? Was having a chat via twitter direct message but that's stopped and history gone as they have closed the account.

Our original order was for 7 books in one transaction.

sillysocks · 03-04-2020 5:22pm

My delivery was split in two but wouldn’t have fit in one box so can understand it.

But one disappointed child here today, one of the box sets I ordered was the Mr Men collection, meant to be 52 books. And instead I got a set of mr men pencils and rubbers. Chances of getting the right books now are probably zilch. Have contacted them anyway but will see.

“The Book People” Clearance sale plus extra 35% off code

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