3rd Party Apps on 3

postie wrote:

Is anyone else having problems with certain 3rd party applications on 3?

if it's any use, I have been trying to install operamini and the gmail application, and neither works.

the site loads and the installation starts, but then it goes to "disconnected" after a while.

I installed operamini by downloading it to the pc and usb'ing it across, and the setup connection thing fails now.

3pay, nokia 6110, age verified :rolleyes: today...

Madeleine Defeated Mulberry wrote:

For whats its worth, you need to do age verification with 3 for them to give you full internet access, otherwise your restricted to there small intranet and a few other sites on their white list.

I had the same issues with mIRGGI, mGtalk, Gmail, spodtronic and others. I couldnt even external sites outside 3's approved list like www.boards.ie but as soon as i dont the age verification, i was able to use all application, gmail/gtalk/irc/open any webpage and use other internet protocols such as radio streaming..

not on billpay

yeah but everyones worked fine until a few days ago ?

im gonna be proper annoyed if this isnt sorted, its the reason i signed a new 12mth contract

This most recent outage of 3 is rediculous. It's been almost a month since the 'upgrade' and still these things aren't sorted.

I'm suggesting that rather than going to Three as individuals at this point that we band together to try and get something done to have these services reinstated.

Anyone up for this should PM me.

I've rang Three Customer Support a few times but it is pointless complaining to them.

I guess that people should write to ComReg complaining about the crippled 'mobile broadband' product.

Alternatively we could send a Registered Letter of complaint to the Company Secretary.

Also complaints could be copied to the papers.

Its a pity that there are no insiders in Three would are willing to divulge any details on what is going on with there network, are they doing this on purpose or is it as a side affect of some other change.

Another idea would be to logon to Three's X-Series blog and complain about the service here, I know its kinda off topic but it might raise our plight!

Looks like bluefrog already posted on the X-Series blog, everyone else should too!
http://xseries.typepad.com/xseries/2007/07/x-series-and-ir.html

Yes I posted to the X-Series blog and I am far from done. As a web developer I know a little more than most about how to highlight issues on the web and I am now undertaking an online war of attrition on Three in the hopes that they will finally get the message.

I will not tolerate my service from Three being dealt out in such a haphazard and shoddy fashion and nor will I pay for it.

The following email has just gone to Three customer support at support@3ireland.ie and their head of communications (hah!) there <snip> at [email]<snip>[/email] on the back of a bill I received from them this morning.

RE: A/C No.xxx & Bill No. xxx

Hi,

I am nothing short of furious to see that I am to be charged for my forced switch between unlimited broadband and X-Series during the month of August though given a credit on my unlimited broadband addon. This is truly the last straw.

Neither the unlimited broadband addon or the X-Series addon worked as advertised for the majority of the month or indeed are working now. I had sporadic and very short lived access to any service that did not run on port 80, and on several occasions of which I received no notice, I had no service whatsoever on any port. I spent innumerable hours chasing down people in technical support for answers and was told a plethora of what basically amounted to lies about the state of the service ranging from 'you are the only one having difficulties' when a visit to boards.ie made it quite apparent that I wasn't, to 'these issues will be resolved in 24 hours' when there was no basis to give me such information. I was sent out a replacement SIM to solve the issues when it was obvious that they were network based and there was on problem with the original SIM card. To add insult to injury, the original SIM card was disabled before the new one arrived leaving me with no mobile phone service for over a day!

I only requested the switch to X-Series as a last resort having gotten nowhere with customer service or support over a period of 2 weeks and at least 6 separate half hour long phone calls since the so called 'upgrade' of August 9th.

In my opinion, at this point Three should be paying me as it seems my custom is being used for network testing purposes while your technical team who seem nothing short of incompetent wrestle with their configurations.

Now let me make it clear. Should this charge of €19.00 not be refunded to me in my next bill I will take legal action. Furthermore, should I be charged for the X-Series addon next month with continuing access problems to services running on ports other than 80 I will take legal action.

It is my intention to take Three Ireland to the small claims court where I will be seeking the maximum award for lack of service and time lost, and I am also hereby committing to lodge official complaints with COMREG and the advertising standards authority. The purpose of these actions is not to escape from my contract. The purpose is to force Three to provide the services I enjoyed before August 9th and I intend to settle for nothing less.

While I know that COMREG does not regulate broadband directly which may have been an out for Three in relation to it's USB broadband customers, they do regulate mobile phone services. It will be my contention that Three obtained my custom for their phone service under false pretences - i.e. undertaking that they would provide an 'unlimited' data addon which obviously they have totally failed to do in the past month. I believe it is a matter COMREG must pursue and it is my firm intention to compel them to do so.

For documentation purposes I am publishing this letter publicly on boards.ie. It is also my intention to forward a copy to the NCA.

Finally, I expect all future correspondence between Three Ireland and myself on this matter to be in writing. No phone calls from India will be entertained.


Kind regards etc.

This will also appear on the X-Series blog shortly.

I am going to write a message to the addresses you have specified detailing my problems.

I've noticed since I changed from unlimited broadband to x-series gold that I can't get access to tinytube.net. It's firewalled and there is no offensive material on there at all. No reason to firewall it other than people may use bandwidth to download videos.

Getting deeply suspicious

No site should be firewalled, blocked etc. I'm an adult and I expect uncensored access to any site I choose to visit. I also expect that all ports will be open to me to use as I please as long as I don't contravene the fair usage policy - whatever that is.

My streaming has returned today but it continues to cut out after 3 to 5 minutes on X-Series Gold. No Fring on MSN or various java app network access.

Awaiting Three's response to my letter.

Terrontress wrote:

I was showing the phone to a friend and we decided to look up page3.com. Joke if you will. Anyway it seemed to block it out. Fair enough a block on adult sites. Now page3 may not be in my top ten sites but it's hardly corrupting. But then it turns out 3UK have a soft porn service through Planet3. i know Ireland is a country of prudes but let the individual make their own choice!

And now I get the same message for tinyTube.

i got onto page3.com fine just there. Tinytube.com loaded but nothing came up in any of the search results. Is that what happened to you?

Terrontress wrote:

But then it turns out 3UK have a soft porn service through Planet3.

There was some "advert" link thing on my 3 home page when I connected last night to some dancing girls video.

"Heatworld" is my guess.

Actually, I don't want the adult content to become a bit of a red herring here - all I meant was that 'unlimited' should mean just that. Notwithstanding bandwidth caps, I should be able to use any site, any port, access any service I choose as long as I don't contravene fair usage policies and by fair usage I mean fair to other users -not hogging bandwidth.

When I do take my legal action against Three, which it now looks increasingly like I will have to to get the service they contracted to supply me with, this will be my main contention.

Unlimited means unlimited.

Are the rest of your guys finding other 3rd party apps blocked on your phones now. Does your streaming in Real still get interupted?

Bluefrog wrote:

Actually, I don't want the adult content to become a bit of a red herring here - all I meant was that 'unlimited' should mean just that. Notwithstanding bandwidth caps, I should be able to use any site, any port, access any service I choose as long as I don't contravene fair usage policies and by fair usage I mean fair to other users -not hogging bandwidth.

When I do take my legal action against Three, which it now looks increasingly like I will have to to get the service they contracted to supply me with, this will be my main contention.

Unlimited means unlimited.

Are the rest of your guys finding other 3rd party apps blocked on your phones now. Does your streaming in Real still get interupted?

Is your legal action going to be for the return of all fees you have paid to them?

I suspect they may not even defend that.