Virgin Media Cancellation deals

scamalert · 22-10-2019 4:33pm

Treppen wrote: »

Is there any deal for new contract?

9mo half price, but still working with rep on boards to verify its in place. as said before gave notice to cancel, got a call back with offer, took it, and still got disconnected, so had to call back and according to them they had to issue me with new contract, said on the phone im still on deal and got bumped to 500mb, but havent had contract sent in with 500mb, just 360 as had previously so a bit annoyed to say the least, as been charged full months cost, so hopping next month will have half cash back :cool: its a limbo of mess ive landed in.

eljono · 22-10-2019 4:57pm

eljono wrote: »

I'm in a "live chat" now with VM trying to cancel my subscription on the back of the ongoing price increases.

Have been on the chat since 11:20, at 11:28 the first agent said they'd transfer me to a colleague. At 11:48, I was still waiting. I cancelled the chat and started a new one at 11:49. The second agent said at 12:01 they're also transferring me to a colleague.

So in 50+ minutes of being in the chat, they haven't taken my cancellation order, twice I've been transferred and twice I've been left waiting in limbo for someone else to handle it.

I find it laughable that Virgin Media have the gumption to continuously raise their prices, without improving their customer service levels or the TV service.

If the service was good, I could live with the price increase, but the TV box is rubbish, one of the worst UIs I've used in a very long time, so slow and laggy.

They're really hurting themselves in this market, Sky and Vodafone's offerings are better and cheaper. VM need to wake up and smell the coffee.

If anyone is thinking of choosing VM, don't!

It took almost 6 hours, but Virgin have agreed to cancel my contract. Moving to Vodafone in 30 days

Heiser · 22-10-2019 9:49pm

I'll probably go with the vodaphone offer, can't beat that price and I'm sick of Virgin and their price rises every year.

Is the vodaphone broadband decent?

bittihuduga · 23-10-2019 6:26pm

got them on WhatsApp today. got my bill reduced from current 59 to 32.50 for 6 months.62 thereafter.

FaganJr · 23-10-2019 6:52pm

bittihuduga wrote:

got them on WhatsApp today. got my bill reduced from current 59 to 32.50 for 6 months.62 thereafter.

On WhatsApp?? How did you do that?

Jacovs · 23-10-2019 8:09pm

FaganJr wrote: »

On WhatsApp?? How did you do that?

0896000016 is their official whatsapp business account.

sillysocks · 23-10-2019 8:16pm

Be careful with the WhatsApp , I did that last year but needed to ring back to confirm. When I did the call centre said they had no note of the deal through WhatsApp and wouldn’t honor it. So had ages then to renegotiate the deal on the phone.

fritzelly · 23-10-2019 8:27pm

I'm seriously considering getting a Gomo sim for a tenner and a mobile router
Looking at my usage bar one month where I was downloading a good few games I'm not hitting 80GB a month - will save me a lot of money
Will lose my LL I've had for donkeys years but not worth it for the savings

Roberto_gas · 23-10-2019 9:53pm

fritzelly wrote:

I'm seriously considering getting a Gomo sim for a tenner and a mobile router Looking at my usage bar one month where I was downloading a good few games I'm not hitting 80GB a month - will save me a lot of money Will lose my LL I've had for donkeys years but not worth it for the savings

I use 900 GB so not an option...netflix sucks all the data..having a 4K TV does not help either

torrevieja · 23-10-2019 10:49pm

What happens when you cancel your contract do u have to email them or do they cancel straight away

Seámus-Púbach · 31-10-2019 4:20pm

I've let them know I'm cancelling and have a cut off date in next 2 weeks. Should I be expecting a call from them to offer me some sort of deal?? Been with them 3 years

It's a game of chicken in my head. Whoever blinks first loses....

what the hell! · 31-10-2019 4:22pm

Seámus-Púbach wrote: »

I've let them know I'm cancelling and have a cut off date in next 2 weeks. Should I be expecting a call from them to offer me some sort of deal?? Been with them 3 years

It's a game of chicken in my head. Whoever blinks first loses....

Mine was cut off in the last hour and didn’t hear a word from them in the last 3 weeks so don’t hold your breath...

Roberto_gas · 31-10-2019 4:50pm

Seámus-Púbach wrote: »

I've let them know I'm cancelling and have a cut off date in next 2 weeks. Should I be expecting a call from them to offer me some sort of deal?? Been with them 3 years

It's a game of chicken in my head. Whoever blinks first loses....

them not blinking is probably good for you long term ¬

Looptheloop30 · 31-10-2019 5:38pm

what the hell! wrote: »

Mine was cut off in the last hour and didn’t hear a word from them in the last 3 weeks so don’t hold your breath...

Good to know.

beauf · 31-10-2019 5:47pm

I didn't get any budging till the last day of the 30days and the offer was so pitiful that I switched to BB only. They now changed the price of that, I can now cancel that if I want.

They are literally doing everything they can do get people to leave, almost nothing to retain people. People need to take the hint.

tusk · 31-10-2019 7:51pm

I cancelled last week. Got a call today, but I missed it.

fermanagh_man · 31-10-2019 9:22pm

I've not many options in my area, no siro here yet.
Neighbours have eir and sky but only getting around 20mb and constant drops/issues, where as I'm easily getting 100mb+ with virgin and never any issues, a I dont really want to leave but ave to play the game with them every year

Was on 9 months half price last year

This year got 6 months half price pushed for 9 again but no joy

fritzelly · 01-11-2019 4:44pm

Went to cancel today
Best offer, remove the increase
Then 56 a month
Then 52 for 9 months
No other offers available in my area (plenty of other providers cheaper tho)
Cancelled! Virgin don't want to keep customers

Eire Go Brach · 01-11-2019 5:52pm

Had tough battle there.

Only got €15 off for 9 Months off Naked250 BB
€44 for 9
€59 for 3
Turns out my usages has been 1500GB :eek: for some months
Average 870

Wonder what the fair use policy is on the others

noble00 · 01-11-2019 7:31pm

I cancelled yesterday, I was only offered 15 off my bill, they definitely are not trying to keep their customers. I’m thinking of going with vf they seems to be the cheapest at the moment

bromley52 · 01-11-2019 7:59pm

fermanagh_man wrote: »

I've not many options in my area, no siro here yet.
Neighbours have eir and sky but only getting around 20mb and constant drops/issues, where as I'm easily getting 100mb+ with virgin and never any issues, a I dont really want to leave but ave to play the game with them every year

Was on 9 months half price last year

This year got 6 months half price pushed for 9 again but no joy

I got the same after being on 9 months half price until August.

tusk · 02-11-2019 9:03am

https://www.rte.ie/news/business/2019/1101/1088094-virgin-media-to-cut-jobs-to-improve-growth/

eljono · 13-11-2019 11:55am

Hi folks, after 3.5 years of being with Virgin Media involving regular battles over price hikes, quality of Horizon box etc, we moved to Vodafone Gigabit Broadband Experience 1000 + Vodafone TV (Siro)this month.

We had Vodafone Gigabit installed at the weekend and so far are very happy with it. Over wifi on my phone I regularly see download speeds of 190-320mbps and uploads around the 200mbps mark. We rarely saw these speeds on the Virgin Media 240mb package.

The Vodafone Gigabox app is also very good, giving you easy control of your wifi networks.

The TV box is miles better than the VM Horizon box which we found a pain to use as it was very laggy and unresponsive.

The best part, Vodafone Gigabit is costing €25 for the first 6 months and €65 per month after that. A huge saving over Virgin Media and for a much better internet and TV service.

If you can get SIRO in your area and want to leave VM, I recommend the Vodafone package we got.

B_ecke_r · 13-11-2019 2:05pm

think the main reason anyone is with VM these days is there's no Siro/FTTH option to them.

TV service is and always has been pi$$ poor

gabbo is coming · 16-11-2019 11:27am

bromley52 wrote: »

I got the same after being on 9 months half price until August.

Cancelled after 20 years. Vodafone here I come

sillysocks · 18-11-2019 11:35am

Just off the phone from Virgin for the yearly discount dance. Was the easiest this year I think!
Got through to the Irish callcentre, straight away offered half price for 6 months with increase in broadband (wasn’t fussed on that but they always seem to offer it). Maybe could have pushed to 9 months but decided to just take the 6 with no hassle. Phone call was less than 5 minutes compared with multiple long calls in other years.

Our bill is usually 105 so getting 54 for 6 months now.

The_Conductor · 18-11-2019 1:03pm

sillysocks wrote: »

Just off the phone from Virgin for the yearly discount dance. Was the easiest this year I think!
Got through to the Irish callcentre, straight away offered half price for 6 months with increase in broadband (wasn’t fussed on that but they always seem to offer it). Maybe could have pushed to 9 months but decided to just take the 6 with no hassle. Phone call was less than 5 minutes compared with multiple long calls in other years.

Our bill is usually 105 so getting 54 for 6 months now.

What phone no. did you call?

sillysocks · 18-11-2019 1:14pm

The_Conductor wrote: »

What phone no. did you call?

Just 1908 and choose the billing option. Think that was option 1 but definitely billing. Asked to talk to loyalty and he said he could help and offered that deal then.

Nokia6230i · 18-11-2019 1:35pm

Got through to Cork Call Centre; posited that both Sky & Eir were offering €35 per month instead of my €59.50 which is going up to €62.50 on 1st of January; they tried fobbing me off by saying with Vodafone (who I hadn't mentioned but was going to look into anyway) & Sky they're both using Eir Network and so I wouldn't get more than 100 MB.

I replied that although I'm on 240 MB (+ Phone....) I'm not coming within an asses roar of that anyway & actually 100 MB'd be nice; with Ookla Speedtest j/n I got 53.16 D/L over Wi-Fi........with Ethernet Cable I might be in the 80s so them trying to do down competition when I'm not getting even the 100 MB they dissed is a bit daft.

So they've suggested €44 for 9 Months (€396) + back up to €59 for remaining 3 (€177) under Naked Broadband 250 MB Package; a total of €573........my current annual bill's €714 but with price increase to €62.50 it'll be €750........

Is that the best I'm likely to get with them???? Worth haggling any more for a further price drop; currently out of contract and with them 10 years next March so've no reason currently not to shop around and can cancel immediately with none of the 1 Months Notice too I think?

If they were to match Sky/Eirs €35 then fair enough; it's only another €9 per month price drop.....how likely is it?

skippy15 · 19-11-2019 9:03pm

Nokia6230i wrote: »

Got through to Cork Call Centre; posited that both Sky & Eir were offering €35 per month instead of my €59.50 which is going up to €62.50 on 1st of January; they tried fobbing me off by saying with Vodafone (who I hadn't mentioned but was going to look into anyway) & Sky they're both using Eir Network and so I wouldn't get more than 100 MB.

I replied that although I'm on 240 MB (+ Phone....) I'm not coming within an asses roar of that anyway & actually 100 MB'd be nice; with Ookla Speedtest j/n I got 53.16 D/L over Wi-Fi........with Ethernet Cable I might be in the 80s so them trying to do down competition when I'm not getting even the 100 MB they dissed is a bit daft.

So they've suggested €44 for 9 Months (€396) + back up to €59 for remaining 3 (€177) under Naked Broadband 250 MB Package; a total of €573........my current annual bill's €714 but with price increase to €62.50 it'll be €750........

Is that the best I'm likely to get with them???? Worth haggling any more for a further price drop; currently out of contract and with them 10 years next March so've no reason currently not to shop around and can cancel immediately with none of the 1 Months Notice too I think?

If they were to match Sky/Eirs €35 then fair enough; it's only another €9 per month price drop.....how likely is it?

Ye I got this from them yesterday too 44 for 9months, but made sure they put in the virgin media sports app log in too, also chanced my arm to get a Google mini too as some offers on website, had transfer me through to another section to add that in, but eventually I gave up being on hold for that. Can also get 5e SIM for 5 months too so can add that in too

smelly sock · 21-11-2019 1:09pm

250mb for 9 months @ 44. Back to 59 then. 12 Month contract.

Roberto_gas · 21-11-2019 3:06pm

smelly sock wrote: »

250mb for 9 months @ 44. Back to 59 then. 12 Month contract.

I was offered the same....never looked back...with voda now

Nokia6230i · 21-11-2019 3:08pm

skippy15 wrote: »

Ye I got this from them yesterday too 44 for 9months, but made sure they put in the virgin media sports app log in too, also chanced my arm to get a Google mini too as some offers on website, had transfer me through to another section to add that in, but eventually I gave up being on hold for that. Can also get 5e SIM for 5 months too so can add that in too

Go again. Get on to cancel; they've a number of options to press in terms of reasons why; I went with switching to another provider I think or else can't afford it.

Best they'll do is €29.50 for 6 months which is 177 & back up to 59 for the balance which is 354 so a total of 531; a saving of 573 on their opening gambit of 44 x 9 & 59 x 3.

Still Sky/Eir're coming in at 420 (35 for 12 Months) & Vodafone're 25 for 6 & 40 for 6 (Online Only Order) so 150 + 240 = 390.

Now to figure out when exactly to give 'em my 1 Months Notice (am out of contract but apparently it's still a thing?) and place my order with Vodafone; VF're saying 10 working days so I need to plan it right or I could be without service over a weekend or even Christmas/New Year.

Billing period beings 14th of month so next bill's due out 29th of November/New Years Eve Tuesday the 31st of December.

noble00 · 21-11-2019 3:09pm

Roberto_gas wrote: »

I was offered the same....never looked back...with voda now

Great thanks a mill

smelly sock · 21-11-2019 3:55pm

Roberto_gas wrote: »

I was offered the same....never looked back...with voda now

Only up to 100mb available from other providers. Probably do the job but don't really want to risk it either.

Happy with that for another 12 months anyway.

huddlejonny · 21-11-2019 6:50pm

Nokia6230i wrote: »

Got through to Cork Call Centre; posited that both Sky & Eir were offering €35 per month instead of my €59.50 which is going up to €62.50 on 1st of January; they tried fobbing me off by saying with Vodafone (who I hadn't mentioned but was going to look into anyway) & Sky they're both using Eir Network and so I wouldn't get more than 100 MB.

I replied that although I'm on 240 MB (+ Phone....) I'm not coming within an asses roar of that anyway & actually 100 MB'd be nice; with Ookla Speedtest j/n I got 53.16 D/L over Wi-Fi........with Ethernet Cable I might be in the 80s so them trying to do down competition when I'm not getting even the 100 MB they dissed is a bit daft.

So they've suggested €44 for 9 Months (€396) + back up to €59 for remaining 3 (€177) under Naked Broadband 250 MB Package; a total of €573........my current annual bill's €714 but with price increase to €62.50 it'll be €750........

Is that the best I'm likely to get with them???? Worth haggling any more for a further price drop; currently out of contract and with them 10 years next March so've no reason currently not to shop around and can cancel immediately with none of the 1 Months Notice too I think?

If they were to match Sky/Eirs €35 then fair enough; it's only another €9 per month price drop.....how likely is it?

I was out of contract paying €59.00 / month for 240mb broadband & phone, best offer they could give me was 6 months half price so I went through with 30 day cancellation hoping they'd come back with 9 months off.

They didn't and I missed the deadline and got cut off.

Now as an ex customer they are telling me I will have to wait 30 days to avail of any special offer - 250Mb Bare Broadband @ €44 / 6 months €59 / 6 months. = €51.50 / month

If they reconnect me within the 30 days it will cost €59 / month for 12 months.

Have gone with Vodafone for €25 / 6 months and €40 / 6 months until Siro comes into the area. = €32.50 / month

Saving €228.00 per year is a no brainer...

p15574 · 22-11-2019 3:42pm

Do you need a landline for Vodafone or one of the other providers? I haven't had one in years, just have the Virgin Media cable.

smelly sock · 22-11-2019 3:45pm

p15574 wrote: »

Do you need a landline for Vodafone or one of the other providers? I haven't had one in years, just have the Virgin Media cable.

Yes and no.

If Siro is available at your address no need to worry about a landline.

If it's not available you will need a landline.

22-11-2019 7:12pm

Virgin are honestly so annoying. They've messed up my bill every single time since I started using them. They've said they'll fix it, but they won't, every time. I'm 100% leaving them.

Roberto_gas · 22-11-2019 7:17pm

Deleted User wrote: »

Virgin are honestly so annoying. They've messed up my bill every single time since I started using them. They've said they'll fix it, but they won't, every time. I'm 100% leaving them.

And i am delighted with my first voda bill..accurate as it can get...

CoBo55 · 22-11-2019 9:21pm

Never had any billing problems with VM but they're getting expensive.

comuirch · 26-11-2019 11:20am

We had been long time broadband (and short term TV) customers of Virgin until the latest price increase. We'd never had any major issues with the broadband but it was just getting very expensive versus all the other providers. The TV Horizon box was of course beyond terrible. We will never sign up to Virgin TV again under any circumstances.....

(Due to Virgin's effective advertising tactics) we've been a bit paranoid about moving to another provider for broadband as we can only get 80MB at our house via Eir/Sky/Voda. Virgin continued beating this drum on the cancellation call (as they've done every year), and insisted that we would barely be able to stream Netflix as it would be buffering all the time. Needless to say this was all nonsense!

We've been with Sky Broadband for the past two weeks now and I have to say we're finding it considerably better than the Virgin broadband we had previously. Yes the headline speed is only 80MB vs the 240MB we were getting before, but the hardware seems superior, and we've a much better signal throughout the house than with Virgins Hub. We have not had any issues with buffering, or using multiple devices simultaneously.

Bottom line, we were a bit afraid to move from Virgin due to lower speeds and their scare tactics, but having done it I'd highly recommend people look at other providers. Why pay €60 a month for broadband, when there are companies offering it for c€30 a month and you won't notice any difference.

pippip · 26-11-2019 2:47pm

We went to switch to Vodafone last year as Virgin were offering basically nothing off, signed up, told 2 weeks to install.

Modem arrived next day, great I thought. 2 weeks later still no sign of anything happening. Rang them up and was told it would be happening two days later, still nothing. My Virgin broadband was then cut off and I had to ring vodafone again, told another two days but they'd give me free mobile data (PAYG so could only give me 5GB at a time, went in a flash obviously, but to keep ringing whenever I needed it topped up again). Couldn't see the data going on so rang them back 10mins later only to be told my initial order couldn't be done as EIR had no room in the local exchange.

Asked did I want to keep the order and hold on until something was available but no way of telling how many weeks/months it could be!!!!! Was told they knew this pretty much when I signed up and I was never told, lied to me all along.

Signed back to Virgin under missus maiden name and got new customer deal.

scamalert · 26-11-2019 5:22pm

comuirch wrote: »

We had been long time broadband (and short term TV) customers of Virgin until the latest price increase. We'd never had any major issues with the broadband but it was just getting very expensive versus all the other providers. The TV Horizon box was of course beyond terrible. We will never sign up to Virgin TV again under any circumstances.....

(Due to Virgin's effective advertising tactics) we've been a bit paranoid about moving to another provider for broadband as we can only get 80MB at our house via Eir/Sky/Voda. Virgin continued beating this drum on the cancellation call (as they've done every year), and insisted that we would barely be able to stream Netflix as it would be buffering all the time. Needless to say this was all nonsense!

We've been with Sky Broadband for the past two weeks now and I have to say we're finding it considerably better than the Virgin broadband we had previously. Yes the headline speed is only 80MB vs the 240MB we were getting before, but the hardware seems superior, and we've a much better signal throughout the house than with Virgins Hub. We have not had any issues with buffering, or using multiple devices simultaneously.

Bottom line, we were a bit afraid to move from Virgin due to lower speeds and their scare tactics, but having done it I'd highly recommend people look at other providers. Why pay €60 a month for broadband, when there are companies offering it for c€30 a month and you won't notice any difference.

Id agree to this post, i have 500mb on virgin, my card cant pickup 5ghz on windows, so down to 2.4ghz and average 40-60mbs its more then enough for light use, streaming and few older games, as people usually dont account that router usually more expensive ones give better coverage and can handle bandwidth better, same goes for network wifi cards, if someone uses 4-8yr old one and its max 100MB speed doesnt matter, as it simply cant pull same applies to router- thus in general many either go wired, or have high speed but never use full potential, as hardware is limited on hub 3, in comparison to some 100e+ router

Thegalwayman · 26-11-2019 5:31pm

The horizon box pulls 30Watts in standby mode according to a tp-link HS110 plug Seems very excessive

Roberto_gas · 26-11-2019 9:20pm

pippip wrote:

Modem arrived next day, great I thought. 2 weeks later still no sign of anything happening. Rang them up and was told it would be happening two days later, still nothing. My Virgin broadband was then cut off and I had to ring vodafone again, told another two days but they'd give me free mobile data (PAYG so could only give me 5GB at a time, went in a flash obviously, but to keep ringing whenever I needed it topped up again). Couldn't see the data going on so rang them back 10mins later only to be told my initial order couldn't be done as EIR had no room in the local exchange.

I was customer for 7 years and finally left them...voda has been great for me and couple of friends who moved with me..

podge3 · 27-11-2019 12:13pm

Vodafone offering a free Google Home Hub at the moment for new signups.

emy · 27-11-2019 5:00pm

podge3 wrote: »

Vodafone offering a free Google Home Hub at the moment for new signups.

I might consider this offer, I just had a conversation with Virgin Media in regard with the cancellation of my contract, so one more month left with them. over 60 euro for 120mb, is too expensive.

Nokia6230i · 28-11-2019 12:44am

podge3 wrote: »

Vodafone offering a free Google Home Hub at the moment for new signups.

I have no idea what this could possibly be for or how it might affect or benefit me.

Is there a cash alternative?

Can I have the kiddies meal instead?

Batesout · 28-11-2019 9:50am

I rang Virgin yesterday to cancel ,my current bill before rise for broadband is €109.
Said i was moving they offered me 9 months at €89, i said no .
They came back with €69 for 9 months then last 3 months at €109.
So i took it.

Virgin Media Cancellation deals

Comments