Cross Pens

torrevieja · 04-01-2021 12:45am

How do u get the 15% off newsletter i signed up but no code

kollegeknight · 04-01-2021 12:50am

torrevieja wrote: »

How do u get the 15% off newsletter i signed up but no code

When you log into your email and verify it via link, you get emailed the code.

Lucifer · 04-01-2021 12:50am

Check your spam folder, or gmail, check your promotions folder

positron · 04-01-2021 12:54am

Thank you Mr Edge, I too love a good fountain pen and just ordered a Cross Century there with engraving, and with all the codes it came to around €23. Cheers!

Lucifer · 04-01-2021 1:03am

torrevieja wrote: »

How do u get the 15% off newsletter i signed up but no code

I think the newsletter code is the same for everyone

try W3LC0M32X

SmartinMartin · 04-01-2021 1:29am

Thanks OP, got a fabulous engraved pen delivered for €21.

kaizersoze · 04-01-2021 2:32am

I worked in their manufacturing plant in Ballinasloe back in their hayday in the 80s/90s. The only plant outside the US (Rhode Island). Opened in 1971...closed around 2003. Great company and fantastic place to work.
They were fairly elite, exclusive and expensive back then.
I remember machining solid gold ones for the elite in the Middle East. Company and is gone basically now with the brand sold to the Chinese. Wouldn't be interested in buying one now.

Anyway....a small sample of my historic collection.:pac:

lau1247 · 04-01-2021 11:57am

So I rang their office. Shipping will be from Luton, UK. The guy I spoke to said that as far as he know, what we pay on the screen is what it is, they are not expecting more thereafter and mentioned free trade agreement.

I'm still a little unsure because from Revenue summary it would appear that VAT will still apply (Unless Cross already applied Irish VAT, seems unlikely though right?).

On another page from UK Gov site, it seems to say personal user (not VAT registered) will be charged UK VAT.

VAT within the EU and with other trade agreement countries
If you supply goods to an EU country these sales are technically known as dispatches or removals rather than exports.

Dispatches within the EU between VAT-registered businesses are not subject to VAT. This also applies to goods imported into the EU that have been released for free circulation following payment of import duties.

However, when you dispatch goods to someone in an EU country, who is not registered for VAT in that country, you should normally charge VAT.

Read more about VAT: exports, dispatches and supplying goods abroad.

Customs declarations are not generally required for goods in free circulation within the EU, but traders must remember to raise VAT invoices showing the VAT Registration Number of their customers and obtain evidence of shipment.

How to handle VAT within the EU
If your EU customer is VAT registered and can provide you with a valid EU VAT Registration Number:

you can apply the zero rate of VAT to the sale
the VAT will be due in the destination country from the customer on acquisition of the goods
you must keep paperwork that shows both the seller’s and buyer’s VAT registration numbers (with the correct national codes) on the invoice
you must number your sales invoices in sequence
you must also get and keep valid evidence that the goods have been removed from the UK within certain time limits to be able to zero rate
Read more about charging VAT.

If your buyer is not VAT registered, or you cannot get their VAT number, then as the seller you must charge the UK rate of VAT.

Maybe someone who might know more about this subject can shed a light.. as far as I can see, I think we will be charged VAT once it get into country over €22 (inclusive of shipping charge). Just a matter of what VAT did Cross apply that I don't have answer to.

The Inbetween is mine · 04-01-2021 12:39pm

Just bought my second pen.. €100..and saved €70.93...
Not too shabby at all for €29.07

For Forks Sake · 04-01-2021 2:33pm

Great work OP and all others

Subtotal €110.00
55% off All Outlet Products -€60.50
EMEA: Generic Affiliate 5% off any spend -€2.48
15% discount - New Customer -€7.05
XEXEC 20% off -€7.99
Shipping (Pens & Accessories - Free - Standard (5 - 7 Working Days)) €0.00
Est. Total €31.98

blastman · 04-01-2021 4:40pm

As someone said already, didn't need one, bought two!

Price was 119, total discount ~83, thank you OP and others that gave the additional discount tips.

whiterebel · 04-01-2021 6:03pm

AT Cross are still a registered company according to the CRO. That doesn't mean they are registered for VAT, though. Ballinalsloe appeared as the Irish office when I looked yesterday, so fingers crossed they'll be VAT paid.

clairek6 · 04-01-2021 9:23pm

whiterebel wrote: »

AT Cross are still a registered company according to the CRO. That doesn't mean they are registered for VAT, though. Ballinalsloe appeared as the Irish office when I looked yesterday, so fingers crossed they'll be VAT paid.

They left Ballinasloe 20 years ago

Blanchy90 · 04-01-2021 9:30pm

Didn't need a pen but I couldn't pass up such a good deal. Original price €110 reduced to €60 in the sale and then all the discounts brought it down to just over €22 delivered

Darc19 · 04-01-2021 9:51pm

clairek6 wrote: »

They left Ballinasloe 20 years ago

They still have a sales office there.

Edit - address is also given on their website, so vat is most likely included.

Site url also has en_ie in it. Denoting English language and Ireland.

So highly unlikely for any additional charges.

markad1 · 04-01-2021 9:57pm

I'm weak lol.

Thanks OP.......another bargain I didn't need.

Cunning Stunt · 04-01-2021 10:05pm

Ah ****e. Seems they dont deliver to Denmark

But great find,OP. We need more of these in bargain alerts!

BrianJD · 04-01-2021 11:54pm

€89 on 4 pens and a journal... thanks OP. I didn’t need them..

blindsider · 05-01-2021 1:27am

Thanks OP....couldn't resist....! Saved €20+ :-)

the perfect ten · 05-01-2021 10:47am

OP, a big thank you from me. One of the best bargains in a long time!

Atlantic Dawn · 05-01-2021 11:48am

Finishes end of today.

swingking · 05-01-2021 1:20pm

NEWYEAR code no longer working for me

sydthebeat · 05-01-2021 1:47pm

swingking wrote: »

NEWYEAR code no longer working for me

worked for me 1 min ago

fdevine · 05-01-2021 1:50pm

swingking wrote: »

NEWYEAR code no longer working for me

Was only for items in the OUTLET section so try there and don't forget to stack the codes as previously posted

https://www.cross.com/cr_en_ie/outlet

Ends 23:59 tonight

GalwayGaillimh · 05-01-2021 1:53pm

Ends tonight at 11:59pm according to email I got this morning

lawred2 · 05-01-2021 2:06pm

swingking wrote: »

NEWYEAR code no longer working for me

it works - I just used it a while ago

my guess is you're not in the outlet section

rodneytrotter15 · 05-01-2021 2:11pm

Just bought 3 of them. €119 to €36.42 for two and €70.50 to €21.57. Serious bargain altogether, Cheers OP..

Nunu · 05-01-2021 5:01pm

4 pens bought...3 engraved as upcoming presents...€70 paid...unreal bargain alert. Thanks OP.

apt2view · 05-01-2021 5:47pm

For a so called top brand the customer service seems pretty deplorable. Made an order soon after it was posted for over €100. The order wouldn't show up so thought it didn't go through and made another order. Got two emails with different order numbers and charged twice so have been attempting to cancel one since Saturday. Emails aren't being responded to. The Irish customer care number 1-800-282-7677 appears invalid. And when you call the UK number they state it's a different department and the can't do anything but will redirect our call to the Irish team - to an invalid number and the call drops.

Any idea how I should proceed?

lau1247 · 05-01-2021 6:17pm

apt2view wrote: »

For a so called top brand the customer service seems pretty deplorable. Made an order soon after it was posted for over €100. The order wouldn't show up so thought it didn't go through and made another order. Got two emails with different order numbers and charged twice so have been attempting to cancel one since Saturday. Emails aren't being responded to. The Irish customer care number 1-800-282-7677 appears invalid. And when you call the UK number they state it's a different department and the can't do anything but will redirect our call to the Irish team - to an invalid number and the call drops.

Any idea how I should proceed?

Call 0044 1582 422793 (press the key for sales I think). Speak to the chap there about that you wan to cancel an order but don't see the option on the website. He'll take care of it on his end.

The number is from the website by the way

https://www.cross.com/cr_en_ie/customer-service

apt2view · 05-01-2021 6:24pm

lau1247 wrote: »

Call 0044 1582 422793 (press the key for sales I think). Speak to the chap there about that you wan to cancel an order but don't see the option on the website. He'll take care of it on his end.

The number is from the website by the way

https://www.cross.com/cr_en_ie/customer-service

That's the UK number I had called and spoke to a person and explained, they redirected to a dead end. Was told that Irish orders were a different department.

The UK number is also on the order confirmation email at the end. That's where I got it from.

mr_edge_to_you · 05-01-2021 9:51pm

Cheers folks! Hope everyone enjoys their new writing instruments. Shares in Bic will probably collapse this year!

jayjbe · 06-01-2021 12:14am

Anyone get shipment confirmation yet?

lawred2 · 06-01-2021 12:15am

jayjbe wrote: »

Anyone get shipment confirmation yet?

Nope

mik_da_man · 06-01-2021 12:36am

1 last pen... I swear that's it now.....

I do love a good pen!

SmallTeapot · 06-01-2021 1:15am

apt2view wrote: »

That's the UK number I had called and spoke to a person and explained, they redirected to a dead end. Was told that Irish orders were a different department.

The UK number is also on the order confirmation email at the end. That's where I got it from.

I’m in the same position. I placed an order via PayPal, appeared to be an issue with the payment. I ordered again and received an email shortly thereafter for the original order with the money taken from my account.

I found this number on google - (090)9631400; it’s from their old Ballinasloe office....I might chance it tomorrow

kaizersoze · 06-01-2021 2:30am

SmallTeapot wrote: »

I’m in the same position. I placed an order via PayPal, appeared to be an issue with the payment. I ordered again and received an email shortly thereafter for the original order with the money taken from my account.

I found this number on google - (090)9631400; it’s from their old Ballinasloe office....I might chance it tomorrow

Number no longer operational.....

Tazium · 06-01-2021 10:51am

NEWYEAR code still working, order just placed. Thanks OP

06-01-2021 12:02pm

Finally got to talk to someone who knows what they are talking about.

They are not Irish vat registered and will send package by courier (they mentioned UPS but wasn’t sure of this). They don’t sound Brexit ready and sounds like they will as normal charge uk vat.

Therefore any order greater than €22 will attract both Irish vat and the courier admin fee. I’ve heard some couriers only taking cash at the doorstep.

Therefore I cancelled my order. As others have mentioned Cross pens are nowhere near as good these days and just about worth the discounted amount and definitely not after a heap of vat and admin costs added.

Thanks anyway OP

lawred2 · 06-01-2021 12:09pm

Thought that might be the case - both my orders were under €22 so hopefully that's that as far as I'm concerned

SmallTeapot · 06-01-2021 12:18pm

Mayo_fan wrote: »

Finally got to talk to someone who knows what they are talking about.

They are not Irish vat registered and will send package by courier (they mentioned UPS but wasn’t sure of this). They don’t sound Brexit ready and sounds like they will as normal charge uk vat.

Therefore any order greater than €22 will attract both Irish vat and the courier admin fee. I’ve heard some couriers only taking cash at the doorstep.

Therefore I cancelled my order. As others have mentioned Cross pens are nowhere near as good these days and just about worth the discounted amount and definitely not after a heap of vat and admin costs added.

Thanks anyway OP

How did you go about cancelling? Email...phone?

mik_da_man · 06-01-2021 12:34pm

Looks like a lot of refused deliveries will be happening so.. that's a pity.

SouthWesterly · 06-01-2021 2:21pm

mik_da_man wrote: »

Looks like a lot of refused deliveries will be happening so.. that's a pity.

Ive a few orders in. 2 under 22 and 1 over.

positron · 06-01-2021 2:35pm

What happens if you refuse delivery, will they refund - I can't see how they can resell an engraved pen...!

Frigging Brexit boll*x.

positron · 06-01-2021 2:59pm

Also how is an end user expected to know where they are shipping it from - It was an ie domain if I remember correctly, and prices were in euros?

PS: Just checked and my order total is €23.63!!

kaizersoze · 06-01-2021 3:22pm

I received an order from a supplier in the UK today via DHL. Ordered and paid for before New Year..
Total order value was €186...VAT and customs was €56.86 on top. Paid on the DHL website before delivery.
So close to 25% charges.
Guess who won't be buying from the UK anymore!

Atomic Pineapple · 06-01-2021 3:43pm

positron wrote: »

Also how is an end user expected to know where they are shipping it from - It was an ie domain if I remember correctly, and prices were in euros?

PS: Just checked and my order total is €23.63!!

I now find myself having to check the Contact Us or About Us section of every website I go to order off to find where their distribution centre is located.

Today I found out that Book Depository is essentially just Amazon now. Lots of potential for Irish companies to fill vacuums here as it seems we do far do much of our online shopping in the UK.

BTW, Cross send parcels from Bedfordshire to Ireland despite having EU based distribution centres.

freebee23 · 06-01-2021 4:13pm

positron wrote: »

What happens if you refuse delivery, will they refund - I can't see how they can resell an engraved pen...!

Frigging Brexit boll*x.

I noticed the following from the cross site:

"Note: Engraving services are available for select pens, watches and accessories only. The choice of available engraving styles, number of engraving lines, and maximum number of characters per line varies from product to product. We do not accept returns on any engraved items for refunds or merchandise exchanges. We will accept customized items for repair under our warranty policy as described in the warranty section of the site."

So from the above, it looks like anyone that got engraving on their pens will be out of pocket if they return them.

Mind you I still have not received any dispatch emails for my 2 orders. On one hand, hope they arrive as they are a great bargain. Then again hope they don't as they might attract charges. Just waiting to see how it pans out.

SmallTeapot · 06-01-2021 4:53pm

Is there a way to cancel the order before dispatch? I note Mayo_Fan was successful in doing so above...

lau1247 · 06-01-2021 10:53pm

Mayo_fan wrote: »

Finally got to talk to someone who knows what they are talking about.

They are not Irish vat registered and will send package by courier (they mentioned UPS but wasn’t sure of this). They don’t sound Brexit ready and sounds like they will as normal charge uk vat.

Therefore any order greater than €22 will attract both Irish vat and the courier admin fee. I’ve heard some couriers only taking cash at the doorstep.

Therefore I cancelled my order. As others have mentioned Cross pens are nowhere near as good these days and just about worth the discounted amount and definitely not after a heap of vat and admin costs added.

Thanks anyway OP

I have cancelled over the phone but the charge is still 'pending' when I logged into AIB Online Banking.

Is yours the same out of interest or is it gone?

Cross Pens

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